£22,773.33 per annum (£30,500 FTE per annum)
Permanent, Part-time
Job description

Victim Support is looking for a Relationships & Service Manager to work from a mixture of bases inc Lincoln Police HQ, Grantham and homeworking.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

We have an exciting opportunity for a Relationships & Service Manager to manage the victim-centred delivery team of IVAs (Independent Victim Advocates) and CHISVAs (Childrens Independent Sexual Violence Advisors). You will be responsible for the operational management and delivery by the multi crime and CHISVA team of services to victims of crime so it is essential you understand safe working practices and maintain a clear oversight on casework and volunteering activities, seeking to maintain victim-centred practice and also ensuring victims have a voice directly or through our services. Applicants should have previous senior experience of managing teams and of working in partnership within an independent or charitable organisation.

In this senior role you will also be responsible for developing our local networks and reach across Lincs. You will build excellent relationships with the Office for the Police, Fire & Crime Commissioners & external stakeholders and be a key member of local partnerships and networks. Other responsibilities include auditing, performance data and reporting and you will also work to and uphold the principles and values of the organisation.

The postholder must be able to make reasoned decisions based on best practice. As a constantly evolving service, you will need to be able to demonstrate that you can work with competing/challenging demands, prioritising, leading and managing change and promoting the best interests of those we serve.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.




Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.





If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.





If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.





Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.



More about Victim Support
Victim Support

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Refreshed on: 08 August 2019
Closed date: 29 August 2019
Job ref: 2263
Tags: Management, Advocacy