Senior Caseworker

We have an exciting opportunity for a Team Leader, Triage team - Children & Young people's Services, to join the Pan London Children and Young People's Service, being responsible for managing the Triage team, working 37.5 hours a week, on a fixed term contract until mid January 2025 (Maternity Leave cover).

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Earls Court office with flexibility of hybrid working. The role requires travelling to other VS offices across London.

As a Team Leader for the Triage team - Children & Young people's Service, you will be:

• Managing a team delivering initial telephone-based support & an effective triage service to those affected by crime
• Line managing a team including recruitment, performance management & monitoring, support & guidance
• Accountable for the performance of the team including maintaining performance information
• Assisting with the development and management of Key Performance Indicators, providing statistical information, accurate progress reports and taking appropriate action to address any issues
• Be the point of escalation for complex & sensitive cases, queries & complaints, whilst providing support, advice & guidance to the team
• Managing & monitoring workloads across the team, promoting effective communication channels to ensure best practice

You will need to have the following essential skills:

• Able to recruit, manage & develop an effective team
• Excellent IT skills
• Experience delivering a customer facing service in a setting
• Knowledge of voluntary & statutory agencies, issues facing the voluntary sector & an understanding of relevant professional roles
• Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
• Knowledge and understanding of the importance of confidentiality and safe working practice
• Good communication skills, both verbally & written and ability to demonstrate empathy

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.