Up to £35815.72 per annum + includes London weighting
Job description

Victim Support Children and Young Peoples Service in London are looking for a Senior Service Delivery Manager to join the team, managing the South Area of London.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of this job is to lead a local area Children and Young People's team ensuring that young victims and witnesses of call crime including Serious Youth Violence (SYV) and Knife Crime receive the support they need at the right time and delivered in the way that is most effective for them. You will manage a team of Children and Young People (CYP) caseworkers and (SYV) Youth Advocates, supporting them to meet Victim Support's current and future contractual requirements as well as increasing take up of service and ensuring all young victims and witnesses get the support they deserve. You will also coach staff to enable them to provide both effective immediate and longer term support and advocacy to clients.

You will analyse performance information and use outcomes to identify and implement effective practice both in the CYP service and across any projects that you manage. You will also produce accurate and timely performance reports for internal use and high quality monitoring reports for commissioners.

You will be required to maintain effective relationships and formal partnerships across organisations and with key stakeholders promoting and developing the services of Victim Support in order to meet clients needs and win new business.

You will also be required to manage borough based projects, meeting with commissioners as required and ensuring quarterly and other reporting requirements are met.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

More about Victim Support
Victim Support

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Refreshed on: 03 June 2020
Closed date: 10 June 2020
Job ref: 2701
Tags: Advocacy, Operations