Victim Support is looking to recruit a part-time Service Delivery Assistant based in Ingatestone, Essex
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The main purpose of the role is to maintain computerised case management database and manual records in accordance with relevant internal and external policies, procedures and legislation. To provide general administrative support and tasks that may include providing accurate verbal and written information, typing of minutes, letters and reports and purchasing of office supplies. Responsible for the processing of incoming victim and third party referrals ensuring all data is complete and triaged appropriately. Deal with general telephone and reception enquiries. Recording case reports on the database accordingly. Assist operational staff who deliver promotional events to produce course materials and with course management e.g. booking venues.
To be successful in this post you will have a good understanding of IT applications and be competent in Excel, Word, PowerPoint etc. An understanding of data protection, confidentiality and information sharing. Work effectively within a busy team environment.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.
Proposed Interview dates 11th and 12th February