We have an exciting opportunity for a Service Delivery Assistant to join the Multi-Crime team in Devon and Cornwall, working 37.5 hours a week. This position is home-based with some travel required around the area.
Do you want to make a difference every day?
Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution - Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home-based and as such is open to applicants living in Devon and Cornwall who have access to an appropriately confidential space in which to work. Travel will be expected to facilitate supportive team working. There may be an occasional need to work outside core hours to meet the demands of the role. This is expected to be taken within flexible working arrangements.
As a Service Delivery Assistant you will be:
- Providing a high quality and responsive administrative function for the service and whole team including Health and Safety, finance, fundraising and data entry on to case management systems
- Leading on the recruitment and co-ordination of a small volunteer supporter team
- Involved in some client contact through answering the local Helpline and gaining client satisfaction feedback
- Working with the staff and volunteer team to provide a seamless service to clients.
You will need:
- Experience of working in an administrative role and undertaking a variety of administrative duties
- Experience of working in a client focused service area or setting
- Experience of working and adhering to policies, processes and procedures
- Excellent IT skills and conversant with all packages in the standard Microsoft Office suite and case management systems/databases
- Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences
- Excellent record keeping skills with a focus on quality and accuracy.
Please see attached Job Description and Person Specification for further details.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.