London (On-site)
£24720.05 - £27520.05 per annum
Full-time
Job description

We have an exciting opportunity for a Team Leader, Triage team - Children & Young people's Services, to join the Pan London Children and Young People's Service, being responsible for managing the Triage team, working 37.5 hours a week, on a fixed term contract until July 2023 (Maternity Leave cover).

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression


About the role:

This role is based in our Earls Court office with flexibility of hybrid working. The role requires travelling to other VS offices across London.

As a Team Leader for the Triage team - Children & Young people's Service, you will be:

  • Managing a team to deliver initial telephone-based support & an effective triage service to those affected by crime
  • Responsible for line managing a team including recruitment, performance management & monitoring, support & guidance
  • Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice & ensuring compliance with national standards, codes of practice and all legislative requirements
  • Assisting with the development and management of Key Performance Indicators, providing statistical information, accurate progress reports and taking appropriate action to address any issues
  • Be the point of escalation for complex & sensitive cases, queries & complaints, whilst providing support, advice & guidance to the team
  • Managing & monitoring workloads across the team, promoting effective communication channels to ensure best practice


You will need to have the following essential skills:

  • Able to recruit, manage & develop an effective team
  • Excellent IT skills
  • Experience delivering a customer facing service in a setting
  • Knowledge of voluntary & statutory agencies, issues facing the voluntary sector & an understanding of relevant professional roles
  • Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
  • Knowledge and understanding of the importance of confidentiality and safe working practice
  • Good communication skills, both verbally & written and ability to demonstrate empathy


Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, Trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

More about Victim Support

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.

... Read more

Refreshed on: 08 July 2022
Closed date: 22 July 2022 at 11:23
Job ref: 4276
Tags: Management, Support Worker