Cardiff, Wales

Up to £19000 per annum



About the organisation

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Job Description

South Wales Victim Focus is looking for a Victim Care Officer based in Rumney, Cardiff.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of this role is to support victims, ensuring that South Wales Victim Focus realise their aim of helping people cope and recover from the effects of crime. You will deliver a needs led service to victims of crime, by ensuring a full needs assessment is carried out with every victim and the appropriate service of support is identified. Reporting directly to the Senior Victim Care Officer, you will also assist in the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service.

To be successful in this role, you will have experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery and knowledge of the criminal justice system and the impact of crime on victims and witnesses, as well as safeguarding issues and legislation. You will be able to communicate sensitively and effectively both verbally and in writing with a wide range of people and be able to work without direct supervision, prioritising work and dealing with competing or conflicting demands/ needs and interests in an organised and methodical manner. You will also have sound IT expertise.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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