Victim Support is looking for a Victim Care Officer (Full time) to work alongside partner agencies in Connect Gwent Victims' Hub.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The purpose of the Victim Care Officer role is to assess victims and those affected by crime as well as providing initial support over the telephone. This is to ensure that Victim Support achieve their aim of helping people cope and recover from the effects of crime.
Victim Support serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress, social isolation, reduced mobility, mental and physical health issues, Substance use and lack of opportunity. Victim Support aims to identify what matters to service users to empower them to take control of their journey.
The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy Criminal Justice process.
The post holder will deliver a need led service to Victims of crime, by ensuring a full needs assessment is carried out with every victim and the appropriate service of support is identified.
The post holder will also assist in the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service.
To be successful in this role, you will have knowledge of the Criminal justice system and the impact of crime on victims and witnesses, as well as knowledge of Safeguarding issues and legislation. You will have worked in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. The post holder will need to work to targets as well as complete extensive needs assessments.
You will have excellent communication skills and be able to work without direct supervision, prioritising work and dealing with competing demands in an organised manner. You will be able to gather, analyse and use information and evidence from different sources, solving and resolving problems and you will also have sound IT expertise.
This Post is fixed term until 31/03/2021.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.