South Wales Victim Focus is looking for a permanent part-time Victim Care Officer based in Rumney, Cardiff to work 22.5 hours per week.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.
The purpose of this role is to support victims, ensuring that South Wales Victim Focus realise their aim of helping people cope and recover from the effects of crime.
To be successful in the role, you will have experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting, as well as working with vulnerable service users with diverse and challenging needs in different situations and settings. You will be customer focussed and deliver excellence in service delivery, building and maintaining relationships with external partners and key stakeholders. You will be able to work without direct supervision, prioritising work and dealing with competing or conflicting demands/ needs and interests in an organised and methodical manner. You will have knowledge of safeguarding legislation and practice and sound IT expertise.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.