We are looking for resilient, motivated and adaptable people to join our team of Caseworkers (known internally as Independent Victim Advocates- IVAs) working from our office in Ashford to cover work across Kent and Medway.
Do you want to make a difference by using your skills and life experience to help people deal with their experience of crime? Do you want to contribute to change & improvement for those who need it?
Can you demonstrate that you have resilience & adaptability? Can you work effectively with a focus on genuine service, empowerment and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in our Ashford, Kent office.
Our ideal Caseworker (IVA) is someone who is resilient, confident with speaking to all kinds of people, happy to work as part of a team and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with victims of crime in a professional and supportive manner. They will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC.
The role of an Caseworker (IVA) is one that you can make your own and your prior experience, either from work, university or your personal life will be considered during screening so please do apply even if your skills and background are not an ideal fit. An ideal candidate will have experience of working in the Criminal Justice System and be aware of the challenges and barriers that victims of crime can face when recovering from their experience of crime however this is not essential as you will receive a comprehensive training package as part of your induction process. What is essential is that you are solution focused, have resilience to manage the challenges that come with this work and look to learn from and work closely with the rest of your team. Although the job is on a fixed contract it is subject to extension if funding is available and whilst the posts are full-time we can consider flexibility about the range of hours worked.
Working as a member of our Caseworker (IVA) Team you will be someone who is passionate about supporting victims of crime, including family members of those who have been impacted by the offending behaviour of David Fuller in hospital morgues. You will ensure support remains victim focused and is delivered to the highest of standards in line with our policies.
Please see attached Job Description and Person Specification for further details.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.