St Asaph, Clwyd (On-site)
£16544.20 - £20680.25 per annum
Part-time
Job description

We have an exciting opportunity for a Victim Help Officer to join the North Wales team based in St. Asaph, working 30 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in St. Asaph.

As a Victim Help Officer you will be:

  • Making initial contact with victims of crime, undertaking comprehensive assessments of the needs of victims and ensuring that their needs are met using a number of different available resources.
  • Contacting Victims by telephone to undertake a comprehensive needs assessment & commission a range of services to support identified needs as appropriate.
  • Referring victims to partner agencies and contacting approved suppliers to deliver services to victims. You will also direct referrals to appropriate colleagues.


Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

More about Victim Support

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.

... Read more

Refreshed on: 27 May 2022
Closed date: 17 June 2022 at 13:54
Job ref: 4171
Tags: Advice, Information, Support Worker