£45,410 - £46,784pa


Job Description

Head of Supporter Retention

£45,410 - £46,784pa

Central London

ActionAid has an amazing opportunity - to come and work in our Direct Marketing team as Head of Supporter Retention. This is a key strategic role in our fundraising team and you’ll have the opportunity to influence and transform the programme.

Your passion and experience means that you’ll be confident in taking on a challenging and rewarding role. You’ll receive fantastic support from an experienced manager, and have the backing of the wider team as you shape supporter retention plans.

As a confident and experienced manager, you’ll be a natural leader and happy to provide an outstanding environment in which your team can flourish. It’s very important to us to have a great environment for fundraisers to work in.

Equally important is a commitment to excellence in Direct Marketing. With natural strategic flair, and excellent numeracy, you’ll also have the ability to ensure superb quality in all aspects of operational management across the full range of supporter retention activity.

You will also ensure ActionAid is able to respond quickly and effectively in times of humanitarian crisis by leading on our emergency fundraising appeals to supporters.

In summary we’re looking for an outstanding Direct Marketing professional with the talent and enthusiasm to transform the lives of the poorest most disadvantaged women and children in the world, for good.

In return we offer a competitive salary, 27 days annual leave per year – plus the opportunity to purchase an additional 5 days of annual leave per year, as well as many other workplace benefits. You will also have plenty of opportunities to learn and further develop your career.

If you have the skills and experience we are looking for and want to work in a dynamic and fast paced environment leading a talented and ambitious team then please apply online via the link.

Close date is 6th March 2017.

Interviews will take place on the 15th of March 2017.

Are you the right person for the job?

Please read this carefully before you apply. When writing your covering letter, please address the person specification point by point and in detail, to help us identify the skills, knowledge and experience you have to be able to do the job effectively.

As we often receive a large number of applications from experienced and qualified candidates, we will generally give priority to those who can demonstrate that they meet all of the essential criteria listed. So it is important that you show how you meet all the essential criteria, and your application will be stronger if you show that you meet at least some of the desirable criteria.

To be considered for this role, you must be able to provide proof of eligibility to work in the UK.

Recruitment consultancies/agencies should not approach ActionAid with regards to open vacancies. We regret that agency candidates will not be considered.

Equal opportunities at ActionAid

ActionAid UK is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and lived experience, and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We particularly encourage applications from Black, Asian and minority ethnic people; people with disabilities; people from the LGBT+ community; and for senior positions, applications from women.

We strive to provide an inclusive and supportive working environment where all employees and volunteers feel respected and supported in fulfilling their potential.

If you have any questions or concerns about applying for a role at ActionAid, please contact us.

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