Kingston upon Thames, Greater London

£26,000 pro rata (£15,600 for 3 days a week)

Contract, Part-time

About the organisation

Healthwatch Kingston upon Thames is an independent health and social care champion for local people. We work to understand the needs, expe... Read more

Job Description

Projects and Outreach Officer

Salary: £26,000 pro rata (£15,600 for 3 days a week).

Duration: Fixed term, part time contract through to 31 March 2021 from start date.

Hours: 21 hours over 3 days a week.

Set hours are 9am-5pm.

Some flexibility is necessary around working hours.

Occasional evening and weekend work is required.

Benefits: 25 days’ pro rata annual leave plus bank holidays

Location: Office based at the Kingston Quaker Centre with travel throughout the London Borough of Kingston upon Thames

Reports to: Chief Officer.


Are you passionate about improving health and care services for Kingston’s residents? Are you a skilled at gathering the views and experiences of people who use NHS and social care, through planning and delivering a programme of outreach and engagement activities?  Do you have experience of managing volunteers?

Healthwatch Kingston upon Thames is an independent health and social care champion for local people. We work to understand the needs, experiences and concerns of people who use health and social care services and to speak on their behalf. We focus on ensuring that everyone in Kingston can get the support they need to live well. We also help people find the information they need about health and social care services in Kingston.

We are seeking a Projects and Outreach Officer who may be the first contact people have with Healthwatch Kingston, so you will need to understand how to communicate with and reach specific segments of our potential audience.

You will work with another Projects and Outreach Officer, the Chief Officer, our Communications and Engagement Officer and our volunteer Board and Task Group members. Our work is challenging and constantly evolving so the ability to pick up new skills and approaches, adapt and find pragmatic solutions is essential. You will have plenty of opportunity for face to face contact with people to raise awareness of our role and gather direct feedback about health and care service experiences.

This position also requires excellent interpersonal skills and the ability to:

  • Network efficiently, build trust and develop relationships with a diverse range of partners including community residents, service users and service providers
  • Market and raise the profile of Healthwatch Kingston as the people’s champion in health and social care via social media, engagement events, outreach activities, and publication of newsletters
  • Critically analyse where and how people want to engage with Healthwatch Kingston and what people tell us.

Job Description

  1. With the staff team, plan and deliver a year-round programme of Healthwatch Kingston outreach and engagement activities.
  2. Accurately record community feedback and engagement activity and identify trends to inform future work.
  3. Provide administrative support to Healthwatch Kingston’s Task Groups and occasional support to its Board including arranging meetings, distributing papers, taking minutes and undertaking actions.
  4. Undertake substantive projects and arrange Healthwatch Kingston Enter & View visits as agreed with the Chief Officer.
  5. Recruit, support and supervise volunteers to undertake outreach and other project work.
  6. Support the development and delivery of public meetings and engagement events.
  7. Contribute to the communications of the organisation by providing content for print and online newsletters and bulletins, website, print and social media enabling accessible information for local residents of Kingston.
  8. Collaborate with other staff to support Healthwatch Kingston’s signposting role.
  9. Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults.  Familiarisation with, and adherence to, our Safeguarding Policy and Procedures, and any associated guidance is an essential requirement of all Healthwatch representatives
  10. Provide reception cover to the Kingston Quaker Centre, where the office is located, and undertake any other tasks necessary to ensure the smooth running of the organisation as directed by the Chief Officer.

Person Specification

This person specification seeks to define a person most likely to be suited to the job of Projects and Outreach Officer. Candidates are required to meet all the essential criteria listed. E = essential criteria; D = desired criteria.


Qualifications and experience:

  1. Health or social care related degree level education or extensive relevant experience (E)
  2. Knowledge and experience of community outreach and engagement activities (E)
  3. Experience of researching, analysing, report writing, editing and proofreading (E)

Knowledge, skills and abilities:

  1. Strong computer skills and an ability to develop skill with new systems (E)
  2. Ability to be self-motivated and work proactively, independently and as part of a team (E)
  3. Hard working, enthusiastic and creative; able to operate with a ‘can-do’ attitude based on a desire to provide people with help, support and solutions to problems (E)
  4. Ability to prioritise, plan and remain efficient and organised, while dealing with a range of competing demands under pressure (E)
  5. Ability to tailor communication and engagement to the audience using face to face, print and online methods (E)
  6. Awareness of the General Data Protection Regulation (GDPR) and ability to maintain confidentiality in line with policies and procedures (D)
  7. Understanding of equality and diversity principles (D)
  8. Understanding of safeguarding principles for vulnerable adults and vulnerable children (D).

Application process

Please complete the Application Form (along with the Equal Opportunities Monitoring Form) and write a short Covering Letter (no more than two paragraphs) explaining why you would like to work with Healthwatch Kingston.

When completed, send the Forms and the Covering Letter (no more than two paragraphs) to Stephen Bitti, Chief Officer, Healthwatch Kingston (download the Application Pack for full details).

Further information:  

  • The closing date for applications is 9am on Monday 24 June
  • Notification of interview before the end of Friday 28 June
  • Interviews will take place on either Thursday 4 July or Friday 5 July
  • Any offer made relating to this post will be subject to satisfactory references, a satisfactory enhanced Disclosure and Barring Service (DBS) check and evidence of the right to work in the UK.

If you have any questions please contact Stephen Bitti, Chief Officer, Healthwatch Kingston upon Thames