Belgravia, Greater London
£28,000 - £30,000 per year
Permanent, Full-time
Job description

Purpose of Post


Working with the Registered  Care Manager accountable for compliance. The Compliance and quality Officer will be responsible for providing VCP with a clear view of its compliance with fundamental standards of care, the actions required to bridge any gaps and the risks associated with non-compliance. Horizon scan to identify new or amended compliance standards and ensure that VCP is aware of and prepared for the implications of any change. You will be responsible for developing and reviewing Care & Support Plans and carried out Risk assessment, policies and procedures to ensure they are compliant with  CQC (the Care Quality Commission), current practices, legislation and the requirements of the regulatory bodies. Deputise for the Registered Manager by taking responsibility for the domiciliary care day to day operational service in their absence.


This is a challenging and rewarding role, Compliance & Quality Officer must work collaboratively  with  the IT/ECM Coordinator, Recruitment officer, Care coordinators, and Field Care Supervisors to  continuously monitor quality and performance.  


This role will require you step in for on calls if required. At all times to adhere to the VCP values of Respect, Independence, Flexibility, Dignity and Choice.



Safety and Quality of the Organisation

  • Be responsible for the safe delivery of the service in line with legislative requirements and the organisation’s policy and procedures.
  • Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management  
  • Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care.
  • Understand and monitor health and safety in the workplace and in the field.
  • Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of VCP.
  • Implement quality management and improvement systems. Effectively manage complaints and incidents.
  • Carry out investigations relating to the quality of the service and use findings to make improvements.
  • Be prepared to work flexibly to ensure the safe delivery of the service.
  • Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
  • Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
  • Keep all information about client and their families secure and confidential.
  • Signpost staff to guidance and advice on policies and CQC standards
  • Ensure the most up to date policy and associated documents are accessible and used appropriately in practice.
  • Audits to ensure standards are constantly maintained




Health and Safety /Training


  • Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits.
  • Implement and initiate training and work alongside the Registered Manager with compliance concerns and to achieve outstanding in CQC inspections.
  • Identify ongoing training needs and ensure staff are up to date with current best practice.
  • To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff.
  • Promote and share best practice across care and support.
  • Source appropriate training providers and evaluate their performance to ensure they meet the learning and development needs of care and support staff.
  • Ensure learning opportunities meet the requirements of CQC standards


  • To maintain professional accountability for:
    • care delivered
    • care resources
    • training and supervisions to staff providing care

·   Undertake and support quality development workshops as required.

  • Carrying out field observations for all new Care Workers in line with our training and development programme and take any appropriate action as necessary.
  • Communicate effectively with office staff and other care teams as required.
  • Ensuring Health and Safety Legislation is adhered to at all times.
  • Undertake other duties as requested by your Line Manager.



  • To investigate irregularities and non-compliance issues, highlighting areas of concern.
  • Coordinate and manage accident and incident data.
  • To take lead in all investigations within VCP.
  • To create a culture of compliance and continuous improvement.
  • Maintain confidentiality and discretion at all times.




  • To deputise for coordinators as required.
  • Effectively deal with enquiries and cold calls, escalating to management where required.
  • Fulfil any other tasks that may reasonably be assign to you from time to time, according to business needs.

















Candidate Specification



Experience and skills

  • Must have expeience in the Domicillary care . 
  • Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
  • Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust.
  • Ability to support client with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.
  • Experience of care services, risk assessment and person centred care and support.
  • Ability to plan and organise workloads effectively so client receive the services they expect.
  • Good administrative skills and computer literacy.
  • Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
  • Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
  • Ability to implement Vincentian Care Plus’ policies, procedures and instructions.
  • Experience of managing the delivery of social care services as a registered manager.



Personal attributes

  • Caring and compassionate towards people in need of care and support.
  • Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own.
  • Strong commitment to non-discriminatory care practice.
  • Commitment to respecting the rights of client at all times and to promoting their privacy, dignity and independence throughout their lives.
  • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions.
  • Excellent time keeper and reliable and professional.



Knowledge and understanding


  • Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.
  • Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
  • Must have NVQ L5 or equivalent, or be willing to work towards a relevant management qualification.
  • Understanding of systems to maintain confidentiality in relation to client, staff and the business.
  • Knowledge of health and safety matters in relation to homecare services and risk management.
  • Knowledge of how to recognise abuse and safeguarding procedures.


The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subjected to periodic change in light of the changing operational and environmental requirements. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by your line manager. Due to the nature of the care industry employees may be required to work varying schedules to reflect the business needs of the charity. The employee will carry out any other duties as are required within the scope, spirit and purpose of the job as requested by your line manager.

Salary and Conditions of Service



The salient features of Conditions are as follows:


     The salary will be in the range of £28,000 to £30,000 per annum.      

     You will be automatically entered into the Nest Pension Scheme after three months.

  • All offers of appointment are subject to receiving satisfactory references and medical clearance and DBS checks.

     All appointments are subject to a probationary period.





When preparing your application, you should address carefully the post details enclosed and in particular the qualities outlined in the Candidate Specification.  Please include examples where appropriate.


Further Information


We operate a no smoking policy.


We confirm our commitment to equal opportunities in all our activities.  It is intended that no job applicant or employee will receive less favourable treatment on the grounds of political belief, sex, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class.  Selection and promotion criteria will be kept under review to ensure that individuals are treated on the basis of the job requirements and on their relevant personal merits, and are not disadvantaged by conditions or requirements, which cannot be shown to be justifiable.



Additional Information


  • The post holder must at all times carry out their responsibilities with due regard to the Charity’s Equal Opportunities Statement.
  • Work in line with the Charity’s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times.
  • Confidentiality of residents to be maintained at all times.
  • The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity.
  • An understanding of administering medicines.
  • The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
  • The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing.


Genuine Occupational Requirement

We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post.



Refreshed on: 09 December 2019
Closed date: 29 December 2019
Job ref: Quality and Compliance Officer
Tags: Care Management, Operations