£22,000 - £29,000 per year. Potential to earn up to £29,000 subject to advocacy qualification held.
Permanent, Full-time
Job description

Do you want to work with a leading advocacy charity organisation supporting those in need?


Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?


Are you keen to make a difference to people who want to be heard?


Then come and join us here at VoiceAbility.


Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain or to already hold, the level 4 Independent Advocacy Practice Qualification with disciplines suitable for the role they work in.



  • 28 days annual leave plus bank holidays
  • 5% employer pension & 3% employee contribution
  • Salary sacrifice pension scheme
  • Separate Life Assurance Cover
  • Staff discount scheme including retail discounts, entertainment, holidays etc
  • Discounted Gym Membership; Employee Assistance programme.
  • Supportive working environment fostering a good work/life balance.
  • Support with continuous professional development.


About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.


We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.


About the role 

VoiceAbility are recruiting for 2 full time Helpline Referral and Information Advocates to work as part of our Helpline team. You will be the first point of contact for all enquiries and referrals across various advocacy services.


The Helpline Referral and Information Advocate will answer inbound calls, respond to emails and texts and process post in a fast-paced environment. You will be responsible for meeting key performance indicators and delivering excellent customer service.


Our Helpline Referral and Information Advocates have regular contact with the people we support, their family or friends and various professionals. The Helpline Referral and Information Advocate will take referrals and give initial information to people who may be marginalised or vulnerable, enabling them to access our Advocacy Services.


Advocacy can be vital for people who cannot speak up for themselves, or people who feel they do not have the power to do so. In your role as Helpline Referral and Information Advocate you will empower people to advocate for themselves where possible. Your work will also enable our advocates to offer people face-to-face advocacy that strengthen voices, supports human rights and changes lives. 


How will you make a difference? 

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met in order to create positive outcomes for the people you support.


You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.


You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.


About you

Desirably you will have some experience of working, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.


You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. This could be in a paid or voluntary capacity.


Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.


Important Dates:

Closing date for applications: 23:30 on Tuesday 28th June, however, VoiceAbility reserve the right to withdraw this vacancy before this date.


Interviews via Teams: Tuesday 5th July to Thursday 7th July


How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.


Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.


Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Advocate.


We look forward to hearing from you.


VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please contact HR.



  • If you don't already hold the Independent Advocacy qualification, it is a requirement that you complete this within 12 months of commencing employment. 
  • Unqualified Advocates will start at £22,000 per annum


VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

More about VoiceAbility

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Posted on: 23 June 2022
Closed date: 28 June 2022 at 23:30
Tags: Advice, Information, Advocacy

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