Cambridge, Cambridgeshire
Coventry, West Midlands
Ipswich, Suffolk
Northampton, Northamptonshire
£35,000 - £40,000 per year
Permanent, Full-time
Job description

VoiceAbility is a national charity with a mission to enable people facing discrimination or disadvantage to strengthen their voices, champion their rights and change their lives. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.


About the role: We have an exciting role to lead on the delivery and development of advocacy services across the Midlands.  Reporting directly into the Head of Operations you will be passionate about quality and able to coach people to deliver the highest levels of advocacy. 


Internally you will be a strong influencer and leader holding regional accountability for our outcomes’ framework and KPI performance to drive forward standards, leading on quality assurance standards and monitoring financial performance.


Externally you will have strong customer relationship skills proactively developing and maintaining productive relationships with commissioners, other organisations and sector leads.  Your role will be to both cement existing relationships and establish new opportunities for growth.


Position: Operations Manager

Location: Home-based, covering the Midlands and Suffolk

Hours: 35 hours (Full Time)

Contract Type: Permanent

Salary: £35,000 to £40,000 per annum dependent on qualifications and experience


All applications by: 5pm Sunday 25th April 2021


Selection process:  The selection process will consist of two stages.  Stage 1 will involve a written exercise.  Stage 2 will involve a panel interview. Interviews will be held via Microsoft Teams and you will need access to a laptop/PC for the written exercise.


Benefits: 28 days annual leave plus bank holidays; 5% employer pension & 3% employee contribution; Salary sacrifice pension scheme; Separate Life Assurance Cover; Staff discount scheme including supermarkets, fashion, restaurants, cinemas, holidays and much more; Discounted Gym Membership; Employee Assistance programme; Supportive working environment fostering a good work/life balance; Support with professional development.


How to apply: For more details of the job requirements, please see the job description and person specification and use the person specification to complete the online application form, outline your full work history and upload your CV. NB your CV will not be used for shortlisting.


Equality and Diversity Statement  
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.  

More about VoiceAbility

Our mission is strengthening voice, supporting rights, changing lives

Our vision is of a society in... Read more

Posted on: 09 April 2021
Closed date: 25 April 2021
Tags: Advocacy, Operations

The client requests no contact from agencies or media sales.