Helpline Services Volunteer Manager
Type: Full-time (35 hours per week), permanent
Location: MS National Centre, NW London
Salary: £37,862 - £43,163 plus excellent benefits
Salary Band: Band F, Level 2
Department: Services & Support, Helpline
At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.
About this job
This is an exciting, challenging opportunity. It is ideal for someone with experience of managing volunteers and project managing new volunteer led services. An understanding of the communication and support needs of volunteers to ensure excellent volunteer retention is essential, as well as experience of successful group facilitation and support.
You will be joining the Society at an exciting stage in its development and this is a fantastic opportunity to be part of a supportive and friendly team. If you are passionate about volunteer management, and would like to shape and influence new volunteer led services, then we would love to hear from you.
Closing date: 12pm on Monday 16th September 2019
Interview date: Wednesday 25th September 2019
In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the job description (attached).
We are committed to promoting equality and diversity.
No agencies please.
Cambridge Cancer Help Centre is a registered charity based in Cambridge. We are now seeking an Operations Coordinator to join the management team with responsibility for Centre operations and the management of volunteers.
Below we describe briefly:
- the work of the Centre
- the role of Operations Coordinator, and
- the attributes we are looking for in the ideal candidate.
About CambridgeCancer Help Centre
Cambridge Cancer Help Centre is an established charity founded in 1986.
The Centre offers help and support to anyone with cancer (or other chronic or life-threatening conditions) along with their families, carers and friends. As well as individual support, we also offer: a range of complementary therapies from qualified therapists; self-management courses (in particular the Macmillan HOPE course and the Expert Patient Programme); support groups for those with specific cancers; thriving interest groups including art, craft and yoga groups and regular social activities
Although the Centre offers a range of complementary therapies, we do not provide medical advice or treatment.
We are based in the David Rayner Building, purpose-built for us by the Rayner family and located within the Scotsdales Garden Centre in Great Shelford, Cambridge. Currently the Centre is open three days a week although we hope to be able to extend the opening hours in the future.
The atmosphere of the Centre is warm, friendly and informal.
The Centre is run by a Centre Management Team supported by a team of volunteers.The management team consists of a Centre Manager together with an Operations Coordinator who acts as deputy when required. Both the Centre Manager and the Operations Coordinator are paid positions.
The principal responsibilities of the Centre Management Team are:
- providing care and support for all members both new and old
- managing the team of volunteers and through them all aspects of the day-to-day operation of the Centre
- promoting the Centre within the wider community
- developing the Centre's services
What is the role and what will you be doing?
The role is Operations Coordinator reporting to the Centre Manager. This is a part-time, permanent role for three days a week for which we offer a salary in the range £21k-£24k pro-rata, depending on experience.
As Operations Coordinator, you will be responsible for the practical running of the Centre. In particular, you will be responsible both for the management and development of the team of volunteers and for their organisation and deployment through which all practical aspects of the Centre's activity are delivered.
As a member of the management team, you will be involved in all aspects of the Centre's activity. In this role, you will also deputise for the Centre Manager when required.
What are we looking for?
The Trustees would welcome applications from individuals with good organisational skills and experience of operational management. This may have been gained, for example, in business, the public sector or other charitable or voluntary organisations. In addition, we would be particularly pleased to hear from anyone with experience of managing a team of volunteers.
The ideal candidate would:
- be enthusiastic and committed to the Centre's goals
- have good organisational skills
- be a team player
- be flexible and able to multitask
- be an effective communicator
- be approachable, sensitive and discreet
- be calm under pressure
- have a good sense of humour
An interest in or understanding of the provision of care to those affected by cancer is desirable though not essential.
What difference will you make?
The Centre is hugely valued by all who come whether they are facing cancer themselves or supporting someone with cancer. One of our members summed up their experience in this way: "The Centre has all the qualities that a loving family can offer: acceptance, unconditional love and support .. and fun!"
You will make a huge difference: firstly, by helping us to ensure that the Centre is well-run so that as much time as possible is available for the care and support of our members; and secondly, by ensuring that our team of volunteers is both well-managed & supported and is developed in line with the Centre's changing needs.
Further information and how to apply
Information packs giving further details of the Centre, its governance and operation are available.
Written applications including a brief CV should be emailed to Ted Sage, Chair of Trustees.
The closing date for applications is Friday, 4th October 2019.
The client requests no contact from agencies or media sales.
Care Leavers Programme Coordinator
Salary: NJC scales 24-26 (£22,401—£23,866)
Hours: part time 28 hours per week.
Location: GMYN, Greenfish Resource Centre, 46-50 Oldham Street, Manchester, M4 1LE
(with a working base at the Leaving Care Team in Trafford)
Greater Manchester Youth Network (GMYN) is a youth charity that creates opportunities so that disadvantaged young people from across Greater Manchester (GM) can take steps towards a positive future.
We support young people to be safe, valued and ambitious by delivering high quality programmes and building the capacity of other youth organisations.
We are recruiting a new staff member to join our care experienced teams to support the delivery of a new 2-year volunteering life skills development and employability programme that will directly support Care Leavers aged 16-25 in Trafford.
The Programme Coordinator will directly support Care Leavers over two years via a mixture of weekly 1-1 and group sessions offering volunteering, social action, life skills training and employability workshops across Trafford.
The fundamental aim of this new programme is to improve the life chances of Care Leavers in Trafford. The youth led activities will ensure that any impact is long term. They will aim to help the individuals progress onto a positive and independent future.
The worker will be expected to work independently and as part of the wider GMYN team, with opportunities to learn and share good practice through GMYN’s other programmes.
· To create an effective relationship with care leavers identifying their needs and help them to overcome barriers to participation.
· To provide appropriate support with a flexible approach to encourage participation in project activities.
· To enable participants to clarify their learning and development needs and draw up individual action plans.
· To support young people to participate in learning activities including training and volunteering.
· Ensure all training on key areas such as job applications, accommodation support , health etc is delivered in a fun and engaging way to ensure learning and understanding.
· To monitor and evaluate the project/programme outputs and outcomes using GMYN’s data collection tools and report these to management and the funder.
· To work with volunteer involving organisations to develop volunteering and development opportunities for young people.
· Deliver positive training activities enabling young people to develop key life skills and gain the knowledge they need to support a positive future.
· To be led by and focussed on the aspirations of the young person, in order to offer the most effective support.
· To ensure that in the project all participants are safeguarded and that safe practice is followed in all project activities.
· To carry out any other reasonable duties and responsibilities that contribute to the organisations overall aims and objectives.
To apply, please send a CV and a covering letter
(no more than 2 sides of A4) that clearly shows:
• Your relevant skills and experience that matches the personal specification
• Your understanding of the needs of CEYP and your ability to deliver this programme
Please send your completed application via the charityjobs link.
The client requests no contact from agencies or media sales.
Job title: Events Fundraising and Volunteering Officer
Location: Noah’s Ark Charity, Noah’s Ark Children’s Hospital for Wales, Cardiff
Contract: 18 month fixed term contract with a view to creating a permanent position.
Job type: Full time (37.5 hours a week) with some flexible working required
Salary: Up to £27,000 (depending on experience)
The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world class care, helping to ensure the best outcome and experience possible for children and their families.
Having raised more than £22 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up to date equipment and facilities. We also fund support services for families like the play specialist team, who help children be children, despite the difficulties they are facing.
This is an opportunity for a driven, experienced professional to join a small but highly motivated team. This is a ‘hands on’ role which offers a real opportunity to see the impact that your work and that of the wider charity has on the children and families we support.
The events fundraising and volunteering officer will work alongside the head of events to plan, market, deliver and evaluate the events portfolio. They will play a pivotal role in enhancing the charity’s volunteer strategy by developing and implementing a charity wide volunteering programme. With the support of other colleagues within the wider team, this role will also include the implementation of our patient and family engagement programme (Hub Club and Sparkle Fund) of which volunteers are an essential part.
The combined elements of this role will contribute both directly and indirectly to the financial growth for the Noah’s Ark Children’s Hospital Charity, while also bringing added value to both the volunteer and patient/family experience.
Main duties and responsibilities
- Work alongside the head of events to plan, deliver and evaluate a portfolio of fundraising events.
- Work with the communications team to develop and implement promotional plans for each event and encourage long term support through the delivery of stewardship activities which sit in line with the organisation’s broader strategic aims.
- Alongside the head of events, work to achieve annual event fundraising targets.
- Scope opportunities to duplicate Noah’s Ark Charity fundraising events in different geographical regions.
- Work with suitable volunteers to promote events at appropriate locations.
- Undertake market research and analysis to evaluate activities and develop new and rejuvenated events.
- Support and manage events on the day, which will require some weekend and evening work.
- Work with the communications manager and director to develop a robust volunteering programme which will include plans around recruitment and retention.
- Provide responsive, high quality and efficient volunteer co-ordination, for all volunteering across the Noah’s Ark Charity.
- Work with the wider team to create new volunteering roles where a need is identified.
- Manage the induction and training for the volunteers and oversee all pre-volunteering requirements.
- Introduce volunteers to the dedicated team member who will be their manager, ensuring both have the support they need to develop a good working relationship and that activities are organised and managed properly.
- Ensure volunteering opportunities are advertised through relevant digital outlets.
- Work with the communications team to ensure regular, relevant communications to the network of volunteers.
- Manage the volunteer management system, maintaining accurate and accessible records.
- Work alongside and seek guidance from the Cardiff and Vale University Health Board to ensure the charity is meeting governance and legislative requirements regarding volunteering and respond to changes in practice and legislation.
- Act as designated lead on the implementation of our hospital Hub Club and Sparkle Fund.
The client requests no contact from agencies or media sales.
This is a great opportunity for an outstanding relationship builder who loves to inspire people to make a difference. The Charity for Civil Servants are expanding their team, and this is an exciting time to be joining this highly successful occupational charity. We are looking for high calibre professionals who have the ability to engage and inspire donors so that we can continue to support civil servants, past and present, offering practical, financial and emotional support.
Full time | 36 Hours per Week
£23,000 - £26,000 pa
Home Based (with extensive travel)
In this role you will be an integral member of our national field engagement team. With comprehensive support and a high level of autonomy, we believe this position offers a genuinely attractive and interesting opportunity. This is a full time permanent position and you will be responsible for developing brand awareness and engagement within your region. The majority of your time will be field based, visiting offices and work places, presenting to serving Civil Servants.
As well as increasing awareness of what we do and the range of services we offer, the role involves identifying potential new donors and volunteers and raising funds through new and existing channels.
Your key objectives will be to:
- Achieve revenue/fund raising targets that will support the strategic growth plan and mission of the Charity.
- Help identify, cultivate and secure donors.
- Develop, care for and grow the volunteer and donor database.
- Support volunteers to create and run fundraising events.
What we are looking for:
While fundraising experience is desirable, we are open to applicants from a wide range of backgrounds and full training will be provided. You will need to be organised and self-disciplined with the ability to work diligently to deadlines while managing your own time. A background in sales or business development would be useful. You need to be comfortable presenting face to face to a large audience and have a natural, charismatic and empathetic personality. You will also need to be a strong networker with great time management skills, capable of researching, emailing and calling senior decision makers, getting involved with volunteers, fundraising activities, promoting awareness, leading fundraising discussions and running presentations.
In this role you will be well trained and well rewarded. Salary £23,000 to £26,000 depending on experience + car allowance and expenses. It is a Permanent, Full Time position, but we are willing to consider flexible working for the right candidate. A full driving licence and access to a vehicle is essential as there will be extensive travel within your region and from time to time you will support colleagues in other locations. 80% field based - Vacancies in Liverpool or Manchester, Birmingham and London (Croydon).
The Charity for Civil Servants is one of the largest occupational charities in the UK. We support civil servants, past and present, when times are tough, listening without judgement and offering practical, financial and emotional support. People came to us for assistance over 48,000 times last year and we distributed 2.2 million in financial support. We are one of the 100 Sunday Times best not-for-profit organisations to work for.
Closing date for applications is 5pm, Friday 11th October.
To Apply and for More Information:
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
No agencies please.
Permanent – Full-time
We are Chester Zoo, and for over 80 years we’ve been a leading conservation and education charity, and an amazing, award-winning visitor attraction.
We’re also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out. We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!
If you think you can help us to achieve that, then we’d love to hear from you.
We currently have an exciting vacancy for a Volunteer Officer to support our volunteering programme, working within our award-winning Discovery & Learning team.
• Responsible for supporting the Volunteer Manger in the recruitment, training and day-to-day supervision of the volunteer programme (200+ volunteers) including hosting recruitment events, delivering briefings and organising external training.
• Ensure individual volunteers are supported to take on their role, including working alongside them in the zoo, finding appropriate buddies/mentors, providing feedback on performance and monitoring progress.
• Responsible for keeping the volunteer online database up to date.
• Responsible for producing and maintaining weekly rotas and provide the day-to-day support for volunteers to ensure key locations are manned.
• Ensuring that all volunteers are kept up to date with zoo news, changes in policy and current opportunities, through the organisation of regular training events and briefings, and via a range of media.
• To research and develop resources for training and for volunteers to use when taking on their public engagement roles out in the zoo, e.g. developing content on iPads
• Assist the Volunteer Manager with the planning and implementation of volunteer events, group projects and volunteer appreciation events.
• To communicate effectively with internal and external partners to develop opportunities for volunteers to contribute to a wide range of zoo activities and to ensure a wide range of input into volunteer training.
The successful candidate will have:
• Experience of working with and supervising volunteers on a regular basis, including administration of rotas, supervision of volunteers and managing recruitment processes.
• A demonstrable understanding of safeguarding issues and the management of risk.
• A passion and enthusiasm for volunteering, with a recognition of its impact and value for individuals and organisations.
• Strong interpersonal skills and the ability to work effectively under own initiative and as part of a team, to work under pressure with a positive attitude and also to enthuse and engage others.
• Experience working with a range of community organisations, particularly from the voluntary and adult learning sectors.
• Excellent customer service skills, alongside experience working with and/or supporting volunteers in a visitor facing environment.
• Excellent presentation skills and experience of delivering engaging training sessions, preferably to a wide range of participant groups and especially to those who face additional barriers to learning.
• Experience in the use of all key Microsoft packages and use of digital technologies for public engagement, have good written skills and the ability to develop resources.
• Strong organisational skills including excellent time management, administration and planning skills, with substantial administration experience, including the production of reports and dealing with personal data.
Prior knowledge of conservation and zoology would be advantageous, this is likely be demonstrated by a Zoology or Biological Science degree and/or experience of working within a zoo, conservation organisation or similar environment.
Hours of work are 35 hours per week within a 5 in 7 roster system which will include weekends and Bank Holidays. A degree of flexibility to cover volunteer events will be required, with time off in lieu given for any additional hours worked.
The salary for this role is £20,660.05 per annum and in addition we offer a range of amazing benefits which can be found on our website when you apply under Staff Benefits
Closing date for applications is Wednesday 18th September 2019
The client requests no contact from agencies or media sales.
Job Title: Volunteer Manager
Reports to: Head of Policy, Public Inquiry and Programmes
Location: Central London (London Bridge) with overnight, residential and weekend working expected.
Hours: 37.5hrs per week
About the Charity
We are the only UK-wide charity for all those affected by a genetic bleeding disorder; a community of individuals and families, healthcare professionals and supporters.
For almost 70 years we have campaigned for better treatment, been a source of information and support, and raised the awareness of bleeding disorders.
Our Vision, Mission and Aims
Anyone affected by a genetic bleeding disorder has the opportunity to live a fulfilled life.
· Everyone affected by a bleeding disorder has equality of opportunity
· Everyone affected by a bleeding disorder has the opportunity to connect with others in the community
· Everyone affected by a bleeding disorder has the knowledge to feel empowered
We do this by:
- Raising awareness about bleeding disorders
- Providing information and support throughout our members lives.
- Influencing and advocating on health and social care policy and access to treatment
More than 30,000 men, women and children in the UK have a diagnosed bleeding disorder, and the number rises every year. Membership of The Haemophilia Society is free and open to all.
Our peer support through local groups around the UK, online community, and members events offer friendship and a listening ear when needed, as well as enabling people to share their views and experiences. By bringing people together for information and support at events tailored to support members throughout their lives, we amplify their voices to reduce isolation and influence government, welfare and health care policy.
Our community are at the heart of everything we do – we work collaboratively with members and health professionals to ensure we make decisions influenced by their valued input and direction.
As bleeding disorders are rare, many people will never encounter The Haemophilia Society; we are largely invisible beyond the communities we serve. We have to work doubly hard to raise both awareness and understanding of bleeding disorders and vital funds needed to give those affected the services they deserve and need to live the best life they can.
Purpose of Post
This is an exciting new role enabling us to build upon our current volunteer activity and develop a robust and structured volunteering policy and process. In this role you will build on the work we already do with our volunteers and local groups around the UK and ensure we can recruit and involve volunteers in an extensive range of activities which are engaging and highly valued, whilst being supported and developed in the role. We hope to enhance our volunteers experience, the service delivery of the organisation and the support we offer our community. If you are a talented and committed to developing an organisation and passionate about volunteer development we would love to hear from you. We value the huge commitment made by our volunteers and want to ensure our volunteers have the best possible experience with us.
Our peer support through local groups around the UK, global family network, and online community, offers friendship and a listening ear when needed, as well as enabling people to share their views and experiences. As part of the ongoing development of the organisation we are keen to expand and advance our network of local groups in order to improve our national reach and empower members to take a more active volunteer role in organising and shaping local events that meet their needs. A significant part of the role will be to lead on the work of developing our local group network working with the support of colleagues across The Society as well as supporting our programmes to develop and manage volunteers on our new helpline.
About the Post
As our Volunteer Manager, you will be part of the Policy and Programmes team, supported by the Head of Policy, Public Inquiry and Programmes, you will be responsible for the development, delivery and management of our new volunteer programme. This will include working with colleagues to identify volunteering opportunities, all aspects of safeguarding and administration, writing of policy documents, creation and delivery of volunteer training, recognising and supporting volunteers.
You will be working closely with the Events and Programme Manager to recruit, develop and manage volunteers to deliver a new helpline service and the fundraising team to support the recruitment of fundraising volunteers.
You will be the key link with the current local groups to help them progress and plan activity in a sustainable way as well as proactively encouraging and assisting in the creation and set up of new groups. The role includes running the local groups forum, supporting and training members to ensure they have the capabilities to run a successful group, working with our communications team to look at new ways to engage local groups and visiting groups to understanding the needs of the groups and developing policies which align with the overall organisation’s values.
- Working with the Head of Policy and Programmes, in line with the strategic plan develop a robust volunteering policy and programme for the organisation.
- Work with other members of staff to understand and create valued volunteering opportunities and facilitate the aligning of skills and roles available.
- Develop and deliver a structured volunteer training programme and recognition scheme.
- Provide leadership to volunteers to ensure a coordinated approach to the provision of our work across the UK.
- Work closely with the Events and Programmes Manager to recruit, train and manage volunteers to run our new Helpline.
- Work with Policy and Programme staff to develop our Ambassador and Youth Ambassador Programmes.
- Work with the fundraising team to develop a fundraising volunteer programme.
Local Group Coordination
- Work with Officers of our current local groups to identify level of capacity of each group, working with local members create a development plan for each of the groups and support their progress ensuring a sustainable level of activity and support.
- Working with the Head of Policy, Public Inquiry and Programmes review the policy and guidelines for working with local groups ensuring all governance and working practices are robust, events planned are risk assessed and include safeguarding procedures.
- Examine the UK local groups structure and identify areas where local groups could be developed. Recruit local members and support the initial start and advance through to a development plan.
- Develop the local groups forum as a vehicle to upskill members, provide a structured feedback mechanism and to enhance links between groups and the overall organisation.
- Work to engage local groups to get involved in the organisation’s events and link into the volunteer programme.
- Monitor and keep records of local groups officers, ensure they meet governance guidelines, are signed up to the local groups procedures and any activities align with the policies and strategy of the organisation, including safeguarding and GDPR.
- Develop and manage the volunteering and local group development budget; ensuring effective budget preparation, planning, monitoring and review.
- Produce reports and papers on the volunteering and local groups programmes as required for a range of audiences including the Head of Policy and Programmes and Chief Executive.
- Ensure safeguarding policy and practice is updated and implemented across the organisation for the volunteer and local group programmes.
- Ensure robust risk management is in place for the volunteer and local group programmes.
- Ensure the appropriate dissemination of information through a range of channels including print, phone, face to face and online to inform and engage members in the volunteer and local group programmes.
- To support membership development, ensuring we engage with our community combining an efficient, effective, and welcoming approach.
- Be an effective member of the team, recognising, respecting and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and the organisation.
- Undertake any other tasks that may be requested.
- The post-holder must be prepared to travel throughout the UK and to work varying hours including evenings and weekends as required. This post requires extensive travel evening and weekend work.
- Proven ability in successfully developing volunteering policy and designing and implementing a structured volunteering programme.
- Demonstrated ability in effective recruitment, training, development and management of volunteers and associated roles.
- Proven ability to work with communities across a wide range of age and levels of ability, together with a warm, outgoing and engaging approach.
- Proven ability to negotiate and reach compromise in a manner which inspires confidence and respect from others.
- Demonstrated ability to work with remote groups and working in collaboration to create development plans.
- Proven ability to work in a complex environment and demonstrate ability to design and manage projects to delivery within time and cost.
- A good knowledge of data protection and safeguarding with an understanding of the processes involved in their application.
- Understanding of equal opportunities, access and inclusion and the ability to incorporate these into all aspects of work.
- Experience of working within a membership or patient/family support environment.
- Knowledge and experience of working on issues surrounding long term medical conditions gained from working in a healthcare, statutory or voluntary sector role.
- Experience in safeguarding children and adults.
- Experience of managing volunteers working on a helpline.
How to Apply
To apply please send a cover letter and up to date CV, highlighting your achievements to date and outlining your suitability for the post.
The closing date for this post is Thursday 26th September 2019
Interviews will take place on 9th and 10th October and will be held in Central London.
Our other benefits are:
- 25 days holiday (including 3 days over Christmas) plus public holidays
- Flexible working applications considered having passed the probation period (six months)
- Generous pension
- Life and income protection insurance
We look forward to hearing from you.