Volunteer Management Jobs
Location: York Crown and Magistrates Court, with regular travel to Scarborough and Harrogate.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s.
You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.
Who we are looking for
Do you have experience of working as or alongside volunteers?
Are you looking to develop your management skills or for a new challenge?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.
We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. Please give examples in your covering letter to help demomstrate the following criteria:
- Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
- Experience of working with a team of volunteers or as a volunteer.
- Experience of working directly with a diverse range of clients or service users.
This post is subject to enhanced vetting and barring check.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
Volunteer Administrator
Nottingham, NG7 2SD
Salary: £13087 (FTE £22308) per annum
Location: Nottingham, NG7 2SD
Hours: Part Time, 22 hours per week
Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more
Reporting to: Volunteer Manager
FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from the food industry. An army of volunteers help redistribute this food to over 500 frontline charities and community groups such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to over 67,000 vulnerable people every week. We also support people through our Employability programmes, enabling them to learn skills and find rewarding work – some for the first time.
Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.
The Role
This role will work closely with the Volunteer Manager to coordinate and administrate the daily running of our volunteer programme in the Nottingham area. You will be responsible for the timely collection, processing and updating of all volunteer data for the volunteer teams in your area.
You will also ensure that compliance data such as food hygiene certificates, driving licence checks etc. are completed and recorded within expected timeframes.
The role will involve working closely with the operations teams to ensure that volunteer inductions are completed and site rotas are maintained.
Key duties and responsibilities:
1. Volunteer Administration
· Ensure that all new applications are responded to and processed in a timely and professional manner
· Ensure that all induction paperwork is completed and recorded prior the volunteer starting
· Carry out on site inductions for new volunteers
· Ensure that all volunteer records including contact details are maintained and up to date
2. Volunteer Compliance and Training
· Take appropriate volunteer references within agreed timescales
· Administrate and monitor food hygiene online training for all volunteers
· Ensure that drivers licence checks are completed and recorded
· Support volunteers to get the most out of the training that is available to them
· Coordinate other compliance and training programmes as required
3. Volunteer Systems Management
· Ensure that the National Volunteer Management System is up to date at all times
· Ensure that reporting data for FareShare UK is available as required
· Maintain the active volunteer list for each depot in your area
4. Operational Support
· Support the development and maintenance of depot volunteer rotas
· Liaise with volunteers for the operational team as required
· Support volunteer activities and events
Person Specification - Skills, Qualities & Experience
Essential
· Able to establish and maintain systems and accurate recording of data
· Experience of working with people from a diverse range of backgrounds
· Good communication and interpersonal skills, with the ability to deal with people at all levels
· Enthusiastic and self-motivated with good team-working skills
· Good time management with ability to manage workloads to meet deadlines
· IT literacy, in particular of using Microsoft applications (Outlook, Word, and Excel)
· A commitment to Equal Opportunities and inclusivity
· To subscribe to the ethos, vision and mission of FareShare Midlands
Desirable
· Experience of supporting volunteers
· Experience of supporting adults with additional support needs
· Experience of using volunteer management systems
· An understanding of Food Safety and Health and Safety legislation
· Full clean driving licence and have access to a vehicle so can travel between depots as needed
Values and behaviours
· A commitment to Equal Opportunities
· An appreciation of FareShare Midlands’ mission and vision
· Flexibility of approach and ability to work in a team
· Proven ability to develop and maintain good working relations, with both internal and external audiences
· The roleholder will be required to work flexibly.
How to Apply:
If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
Closing date for receipt of applications is Thursday 2nd May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Van Driver and Donation Centre Assistant
Harrogate, North Yorkshire - with travel around Yorkshire in company vehicles
Hours: Part-time - 22.5 hours to cover 3 days weekly, may include weekends
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Van Driver and Donation Centre Assistant you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Van Driver and Donation Centre Assistant, you will be part of the team responsible for ensuring the efficient running of the donation centre.
Supporting the Donation Centre Manager, the primary focus of your role is to deliver stock to our retail shops across Yorkshire in a timely manner. However, at busy times you will also be required to assist with sorting and selecting of stock, collecting and accepting donations at the centre or from donors, assisting with general maintenance tasks and supporting with the removal of general waste through the appropriate channels whilst working in compliance with all relevant Health and Safety legislation and our Driving for Work policy.
Specifically, you will:
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Carry out deliveries of donated stock to shops ensuring that the shops receive the stock that they have requested from the Donation Centre.
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Complete collections of furniture and goods across Yorkshire, including the disposal of waste materials, as directed.
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Assist with the moving of furniture and other goods between shops and the Donation Centre. There will also be a requirement to collect goods from donors.
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Be responsible for day-to-day vehicle maintenance, including completion of the weekly vehicle maintenance checklist and daily visual checks.
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Create a positive, professional, warm welcome for all visitors when accepting donations.
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Seek opportunities to actively engage with visitors to enhance their visit and further promote the profile of the charity.
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Be responsible for assessing the quality of goods collected, including furniture which will include declining donations that are unsuitable for sale and may contravene the Sales of Goods Act 1979.
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In the absence of the Donation Centre Managers, monitor the Donation Centre email inbox daily for Stock Requests from shops and ensure that the Donation Centre team have prepared the stock in line with the weekly delivery schedule.
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Support with the sorting and selecting of stock, as required or directed by the Donation Centre Manager.
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Assist with basic maintenance tasks at all sites, including:
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Minor repairs to fixtures and fittings
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Basic grounds/exterior maintenance
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Painting & decorating
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Work safely at all times, adhering to the hazards highlighted in associated risk assessments and within own personal abilities.
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Where tasks require a relevant tradesperson, raise it to the Shop Manager and/or Facilities Manager so that the appropriate trade can be organised.
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Have a basic working knowledge of the Yorkshire Cancer Research compliance system (EVERY), including reacting to and closing reactive tasks at properties.
About You
To be considered for this role, you will need:
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To be educated to at least GCSE standard or equivalent, including Maths and English.
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To have proof of your eligibility to work in the UK.
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To have a full UK driving licence with less than 6 penalty points.
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To have the ability and willingness to travel across Yorkshire.
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To have good general driving skills including navigation and manoeuvring.
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To have good geographical knowledge of Yorkshire and the surrounding area is desirable.
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To be a competent and experienced driver with the ability to drive a variety of vehicles, including large vans.
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To have knowledge and understanding of manual handling as this role involves lifting and moving stock items, donation bags and on occasions, furniture
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To be highly organised with good time management skills.
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To be able to prioritise workload, meet deadlines and adapt to changing deadlines.
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To be able to demonstrate a good standard of written and numeracy skills or confident in using available tools to support with this.
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To be passionate about delivering good customer service both internally and externally.
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To have good communication and interpersonal skills.
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To have the ability to work within a team and alongside others.
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To be able to motivate self and others and be positively receptive to change.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 30 April 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
About the service
Children and young people who are looked after don’t always have a trusted adult that they can rely upon for support, with many young people not having someone that they can talk to or trust.
Our independent visitor service provides looked after children and young people with an adult volunteer who spends time with them, offering support and friendship whilst being a positive role model to enable young people to build on their confidence and self-esteem, whilst helping learn new skills and raise their aspirations.
About the role
We are looking for a passionate and enthusiastic IV Coordinator, who will be responsible for the day to day running of the independent visitor service.
You will be responsible for managing and developing a pool of volunteers which includes the recruitment, training, and induction of new volunteers to become volunteer independent visitors, before matching them with a young person who has been referred to the service.
You will provide continuous support to volunteers to ensure that the service is being delivered to a high standard, and that children and young people are safeguarded at all times.
You will also be responsible for monitoring volunteer visits, budgets and ensuring that risk assessments are undertaken as required, whilst acting as a link between NYAS and the local authority by liaising with social workers, carers and other professionals.
For more information and to apply, please visit our website.
This role is a home-based role however to meet the requirements of the role you must live within the geographical area.
In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:
- Proven experience of face-to-face work with children and young people in a social care setting, particularly children in care.
- Knowledge and experience of the recruitment and training of staff and/ or volunteers.
- Experience and an understanding of child protection and safeguarding procedures.
- Ability to communicate effectively.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
We reserve the right to close this vacancy early once we receive a high number of applications.
About Citizens Advice Camden
We are a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Role
This is an exciting opportunity to work on a new initiative, providing generalist advice to service users of Mind in Camden. This new project will develop to meet the needs of service users and so you will need to be flexible in your approach.
You will be an experienced Generalist Adviser able to work in partnership with staff at Mind in Camden to support their service users. Clients will either self-refer or be referred from the core team at Mind in Camden.
Advice will be delivered both face-to-face and remotely according to individual needs. Face-to-face advice will be delivered at Mind in Camden offices and those of Citizens Advice Camden. This role is not suitable for remote working only.
You will need to be experienced in delivering generalist advice on issues such as welfare benefits including Universal Credit, housing, money advice and cost of living issues. You will also be available to support Mind in Camden staff in identifying suitable referral routes to support their service users so that overall needs are met. This role is not available as a trainee position.
Closing date for applications: 9.00am Monday 29 April 2024
Interview date(s): 8-10 May