£28,500 per year
Permanent, Full-time
Job description

Project Manager - Enterprise Directorate  
Job ref: V351 
Start date: Dec 2021/Jan 2022 
Hours/Days per week: 35 hours per week (28 hours/week will be considered or job share) - (Flexible days/hours) 
Salary: £28,500 FTE P- Plus London Weighting if applicable 
Location: Home based or from one of UK offices 
Closing date: 11 November 2021 – 12 noon 
Interview date and Location:  between 15-26 November, location TBC 

Volunteering Matters 
Volunteering Matters use the unique power of volunteering to bring people together and build stronger, more resilient communities across the UK.  We bring people together to resolve some of society’s most complex issues.  

About the Enterprise Directorate 
Our Enterprise Directorate is the entrepreneurial arm of Volunteering Matters. Our team provides commercial services centered on volunteering and training to a range of UK leading businesses. We currently have two established services; Employee Volunteering and Get The Gen.  

Employee Volunteering (EV) 
We work with UK businesses acting as a broker to manage their internal employee volunteering programmes. We create and deliver community led volunteering opportunities for their employees that also align with their Corporate Social Responsibility or business aims.  

Role Overview 

We are looking for a passionate dynamic Project Manager to join our national team as one of the key managers.  The right candidate would be someone who can work flexibly and demonstrate an understanding and commitment to our organisational values. The Project Manager will be responsible for managing the development of key relationships with a range corportate clients to ensure they receive an excellent level of service from EV. They are responsible for managing and developing strong relationships that help to maintain and grow income from a flexible portfolio of clients. They directly line-manage the delivery team (Engagement Managers) who are responsible for the day-to-day delivery of the services we agree with our clients. 

Duties and Responsibilites: 

Client Relationship Management & Development 

  • To act as the client’s primary contact from EV building strong relationships with key client contacts and facilitating engagement with all parts of our business as necessary 

  • To work in a way that is client led, whilst being flexible and adaptable in terms of how we can manage and deliver required levels of service for our clients that both works for them and for EV as a business 

  • To lead negotiations with our existing clients as appropriate on all aspects of their continued engagement with our EV service and to proactively seek to grow business and income as part of these negotations. 

  • To lead renewal discussions with existing clients and prepare proposals for associated work. 

  • To provide an exemplary customer service experience 

Manage the Delivery Team to consistently provide a high-quality service to our clients 

  • To effectively account manage a flexible portfolio of client delivery 

  • To be responsible for the effective management of the delivery team to provide a high-quality service for a range volunteering activity as agreed with corporate clients, developing and adapting additional resources to facilitate delivery as required  

  • To ensure the delivery team manage all risk within our service delivery so that all compliance obligations are met (relating to external legislation and internal policies) 

  • To contribute to and implement systems and processes to maximise efficiencies of the team 

  • To lead all agreed monitoring, evaluation and reporting services with clients as part of their activity 

Administrative and financial management 

  • To maintain up to date and high-quality records of client activity on all internal systems 

  • To develop and maintain project budgets for clients within the portfolio, initiate swift payments to the schedule agreed with clients and that all invoices are paid, and contribute to internal financial reporting as required 

  • To display leadership in contributing to the team’s continuous improvement strategy for collective internal reporting objectives 

Leadership within the team 

  • To provide effective and supportive line management to the delivery team, allocating activity as required and regularly monitor the quality of their delivery and well-being 

  • To be a proactive member of the EV Management team and help drive our continuous improvement strategy 

  • To liaise effectively with the Delivery Leader and other Project Managers on the effective distribution of team resources in the fulfilling of client objectives and internal obligations  

  • To take a lead on one or more cross-team EV projects, as agreed with your line manager 

  • Carry out all other duties as reasonably requested by your line- manager. 

  • Assist the New Business Development manager with prospective client proposals  

  • Administration tasks including maintaining up to date, effective and accessible records, and the use of Microsoft Office and other software packages 

  • Promote and represent Volunteering Matters and our work in line with our values  

N.B. This job description is not an exhaustive list of tasks but is a guide to the key duties of the post. The post-holder is expected to take on any other duties from time to time which are reasonably required by their manager.  

Person Specification  
In deciding who to shortlist and appoint to this post, we will be looking for evidence of the following skills, knowledge, experience, and personal qualities. The written cover letter is your opportunity to demonstrate how you fulfil the person specification requirements. 


  • A strong passion and commitment to volunteering and understanding of its potential as a force for change 

  • A strong passion and commitment to our organisational values and inclusive work environment  

  • Straight-forward communication and strong people skills, including the ability to develop professional relationships and to inspire others  

  • Excellent organisational and time management skills including the ability to effectively plan and manage a portfolio of complex projects and programmes in a volunteering environment, including all quality assurance and risk management 

  • Experience of effective team working including working with external partners and/or in customer orientated teams 

  • Experience of business development, income growth and customer service 

  • A good knowledge and understanding of Corporate Social Responsibility (CSR) and Employee Volunteering 

  • Proven experience of effectively setting and managing delivery and team budgets  

  • Experience providing supportive line management and effectively organise the workload of team members 

  • Excellent administration, recording keeping, reporting and IT skills including word processing, spreadsheets, email, and the use of software such as Microsoft Teams, Zoom, CRMs, Rasiers Edge, Office 365 applications  

  • A willingness for occasional travel within the UK when required. All in line with COVID-19 guidelines.   


  • Experience in volunteer management, employee volunteering or CSR programmes 

  • Experience in risk compliance and programme assurance around volunteering  

  • Experience of social media marketing and impact reporting   

Volunteering Matters Values & Ways of Working:   

In all that we do, Volunteering Matters embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values:   

We are Empowering 
We are Inclusive 
We are Compassionate 
We are Positive  
We are Straightforward 
Benefits package: Pension, Unlimited annual leave, fully flexible working, cycle to work & season ticket loan. 

Your supporting statement is of equal importance to us as your CV and is a key part of our shortlisting process. It is an opportunity for you to outline your experience and credentials directly to the details of the post. 

Volunteering Matters is committed to the provision of equal opportunities in employment and accordingly wishes to ensure that no job applicant is treated less favourably on unjustifiable grounds. To assist in the monitoring of our performance in relation to equal opportunities you are requested to complete the enclosed monitoring form. The questionnaire is for statistical purposes only. Upon receipt it will be separated from your CV and cover letter and will not form part of the selection process. 

Please note: Due to the volume of applications we receive if we have not contacted you by the interview date it means that on this occasion, we are unable to take your application further. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records. 

Posted on: 22 October 2021
Closed date: 11 November 2021
Job ref: V351
Tags: Social Care/Development, Project Management