Ipswich, Suffolk (On-site)
£28,500 per year
Permanent, Full-time
Job description

Project Manager

Permanent Contract
Job Ref: V404
Hours/Days per week: 35 hours per week – (Flexible days/hours)
Salary: £28,500 plus attractive employee benefits package
Start date: ASAP
Location: Ipswich, UK
Closing date: 6th June
Interview date and Location: Week commencing 13th June 2022

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

Purpose of the role

This is an exciting opportunity for a proactive Project Manager to innovate and develop our Adult Social Action Programme within Ipswich and Suffolk. The aim of the role is for the Project Manager to empower adults into volunteering, social action, and community activities. Especially adults who are unheard, unseen and have been marginalised. This is currently happening through volunteer training, engagement workshops and the management of a micro shop.

There is scope within the role to create new projects based on the needs and wants of the communities they work with but currently the two main projects are:


This is a partnership project with Health Outreach Ipswich, a health centre which provides GP services for marginalised communities, including newly arrived asylum-seekers, the Roma community and people experiencing homelessness. The purpose of the partnership is to provide opportunities for people from these communities to engage in social action and volunteering.

Survival Stories:

An inter-generational project which supports adults with symptoms of severe mental illness to share their survival strategies with young people. This is achieved through a therapeutic pathway which supports project participants to produce creative works. The project specifically targets adults with a BAME identity and those who are aged 65 and above as these communities tend to be under-represented in mainstream mental health services.

The post-holder will also contribute to the wider work of our regional team, which involves empowering communities to grow their resilience and organically find solutions to the challenges they face with the end aim of engaging them into other community and volunteering activities.

This post will involve face-to-face interaction with volunteers and members of the public and will predominately be office based.

Job Description

The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked from time to time to take on other responsibilities as reasonably requested by their line manager.

Key Duties:

  • Manage several small project-specific teams, which include volunteers and sessional workers.
  • Recruit, interview, induct, train and support volunteers to carry out community engagement activities.
  • Empower young people and adults facing participation barriers.
  • Work closely with partners and build new partnerships within the local community.
  • All admin needed for the projects.
  • All reports needed for the projects.
  • Risks assess volunteer activity and carry out regular reviews and take action to resolve any safety issues which arise during the delivery of the project.
  • Contribute to the wider work of the organisation locally, regionally and nationally.
  • Support and promote safeguarding throughout all delivery, and identify and act on any safeguarding concerns.
  • Promote and adhere to Volunteering Matters Equality and Diversity Policy, Safeugarding Policy and all other Volunteering Matters policies relevant to this role.
  • Play an active role in identifying and developing new business, including through representing and platforming the views and ideas of volunteers and beneficiaries.

Person Specification

Your statement of suitability should demonstrate how you fulfil these requirements.

In deciding who to shortlist and appoint to this post, we will be looking for evidence of the following skills, knowledge, experience, and personal qualities:

  • A passion for working with people of all ages, especially people from marginalised communities.
  • Solution focused.
  • The ability to work proactively and ability to prioritise deadlines.
  • Resilience and flexibility, with an openness to different approaches and solutions.
  • The ability to work in a non-judgemental way
  • The ability to maintaining appropriate boundaries and personal safety.
  • Experience of empowering staff, volunteers and beneficiaries.
  • Ability to support those with trauma and severe mental health issues through a values-based approach.
  • Ability to support those who have been marginalised and unheard.
  • Adaptability to different communication styles.
  • Flexibility and able to work in different working environments.
  • Ability to assess risk, carry out risk assessments and adhere to health and safety and safeguarding procedures.
  • An understanding of, and commitment to, equality, diversity and inclusion.
  • An understanding of, and commitment to, safeguarding, data protection and confidentiality.
  • Ability to self-reflect and ability to collaborate with the team towards new learning and development.


Appointment to this position is subject to an enhanced disclosure check. Having a conviction will not necessarily cause a bar to employment.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact the HR team for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Posted on: 23 May 2022
Closed date: 06 June 2022 at 17:00
Job ref: V404
Tags: Volunteer Management