Jobs
Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.
Main Responsibilities
Supporter care and administration
- Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
- Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
- Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
- Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
- Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
- Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
- Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.
Supporter communications and relationship building
- Provide friendly, clear and consistent communication with supporters by email, telephone and post.
- Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
- Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.
Teamwork and collaboration
- Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
- Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.
Supporter care compliance
- Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
- Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.
Person Specification
Knowledge and experience
- Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
- Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
- A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
- Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
- An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.
Skills, abilities, and behaviours
- A friendly, approachable communication style, with strong written and verbal skills.
- Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
- Strong attention to detail and a commitment to getting things right first time.
- Able to prioritise and organise a busy workload, adapting to changing demands.
- Comfortable working independently, while also enjoying being part of a supportive team.
- A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Salary: £67,752 per annum with excellent benefits
Contract type: Permanent, full time or part time
Hours per week: 37.5 hours per week. All staff are required to work in person for a minimum of two days per week, in line with our hybrid working policy. The post-holder may be required to undertake some work outside normal working hours.
About the Health Foundation:
Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity and helps build a stronger society. Yet good health remains out of reach for too many people in the UK, and health and care services are struggling to provide access to timely, high-quality care.
The Health Foundation is an independent charitable organisation with a mission to build a healthier UK. We work to achieve this by generating high quality research and analysis; developing practical solutions to the biggest problems in health and health services; engaging, convening and building coalitions to build understanding, inform debate and drive action; and developing the long-term capability needed to transform health and care.
Our values:
We expect everyone who works with us to be committed to our values and to share our commitment to becoming a more diverse and inclusive organisation. Our values are impact, evidence, integrity, and collaboration. You can read more about them in our five-year strategy. We also expect everyone to share our commitment to becoming a more diverse and inclusive organisation and to help deliver our EDI strategy.
About the role:
The IT Operations Manager is responsible for ensuring the effective, reliable and secure operation of the Foundation’s IT services and infrastructure. The role oversees the day-to-day management of service delivery, infrastructure, and cybersecurity functions, ensuring systems are robust, resilient and able to meet the evolving needs of the organisation. Working closely with colleagues across the Foundation, the postholder ensures that technology services enable productivity, support research and analysis, and safeguard the organisation’s information assets. The role provides leadership to the Service Desk and Infrastructure & Security teams, ensuring the consistent delivery of high-quality support and the continuous improvement of IT services, processes, and controls.
- Ensure delivery of a comprehensive, reliable and secure IT service across service desk, infrastructure, core applications and cybersecurity, including proactive maintenance, patching and resilience measures.
- To utilise, maintain, evaluate and contribute to the development of the Foundation’s operational cyber assurance, coordinating security testing, driving remediation, and
maintaining the operational cyber risk register with reporting to governance forums. - Take all steps necessary to lead major incident management, coordinating technical response, ensuring timely stakeholder communication, conducting post‑incident reviews and driving service improvement actions.
- To establish, maintain and develop effective relationships with internal stakeholders and external suppliers/MSPs to ensure value for money, performance, compliance and
continuous improvement. - Ensure successful planning and delivery of IT projects aligned to strategic objectives, maintaining disciplined change management practices and managing risk and dependencies.
How to apply:
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more.
If you would like to apply, please submit your CV, and answer the application questions below. Please try to limit your response to each question to no more than 300 words.
- Tell us about a time when you took responsibility for improving the performance or maturity of an IT service desk. What challenges did you identify, what actions did you take to address them, and how did you measure the impact on user experience or service quality?
- Tell us about a major incident you were responsible for managing (for example, loss of a critical system, widespread outage, etc). How did you lead the response, communicate with stakeholders, coordinate teams, and drive post incident improvements? What changed as a result?
- Describe a situation where you identified a significant cybersecurity weakness or risk within an organisation. How did you assess the issue, gain buy in for
remediation, minimise disruption to staff productivity, and ensure follow through? What measurable impact did your actions have? - How do you build positive relationships with colleagues inside and outside of your team? What methods do you employ to ensure you communicate impact, especially to non-IT colleagues? Please provide an example of how you have forged positive relationships with colleagues in previous roles
Our commitment to equality, inclusion and diversity:
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each opportunity on merit.
We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.
We have identified three key areas to improving diversity. Our aim to achieve a more balanced representation across our organisation, with a particular focus on increasing the number of women in leadership, enhancing the representation of people from Black and ethnic minority backgrounds and welcoming more people with disabilities. As part of this commitment, we strongly encourage applications from these groups.
Apply to join our team and let's work towards building a more diverse and inclusive workplace together.
If you require any support through this process, please contact us. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.
Closing date: 21 June 2026, 23:59
Interview date: w/c 29th June 2026
The client requests no contact from agencies or media sales.
A fantastic opportunity has arisen for community children’s nurse to join our friendly, established community health team. We are a busy service with a diverse caseload working with service families and children in Cyprus.
We are looking for a confident, innovative paediatric nurse. You will be required to work in conjunction with the visiting Community Paediatrician and Consultant Paediatricians who provide secondary car as well as the medical officers and GPs, members of the SSAFA Community Health Care Team, schools, and voluntary agencies in your local area.
The post holder will be responsible for delivering a high standard of child focused, family centred care delivering high quality patient care according to agreed standards which are set and monitored.
You will be offered opportunities to develop both clinically and professionally within a supportive environment and encouraged to participate in service developments. Supervision and a comprehensive, supportive induction period are provided.
About the team
You will be based in the Medical Centre working alongside the primary health care team. You will be part of a dynamic community health team including heath visitor, school nurse, CAMHS, speech and language, dietetics, and midwifery. This challenging but rewarding role offers you the opportunity to expand your clinical role in the community and school setting as well as offering the opportunity to offer support, advice, and strategies to families of children with additional needs. This role also offers the opportunity to work flexibly and remotely on occasions, with prior agreement from Locality Team Leader.
About you
We are looking for an experienced, motivated community paediatric nurse who can work autonomously.
You will need to be a flexible practitioner, a good team player and be able to develop collaborative working relationships with other healthcare professionals, services, and agencies.
You will have the ability to provide case management of an identified case load of children and young people with complex needs. You should have excellent interpersonal skills to support you in managing complex discussions with a range of agencies and individuals including care providers, patients, and relatives.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of practical, emotional, and financial support for serving personnel, veterans and their families in their time of need. In 2021 our trained teams of volunteers and employees helped more than 66,000 people, from Second World War veterans to those who have served in more recent conflicts, or currently serving (both regulars and reserves), and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Sunday 14 June 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
CoppaFeel! is looking for a Corporate Partnerships Executive to play an essential role in our Partnerships Team. This role will play a key role in supporting the execution of our new business strategy; identifying leads to build a strong prospect pipeline, creating proposals and pitching to secure exciting and impactful new partnerships for CoppaFeel!.
You will be the first point of contact when enquiries arrive from our website or our corporate inbox and you will manage the stewardship and donor journey of these leads.
The Corporate Partnerships Executive will sit within the Partnerships Team as part of the Fundraising Directorate, and will work closely with the other Corporate Partnerships Executive and Corporate Partnerships Manager. They will report to the Corporate Partnerships Manager. This role will support the team with stewardship of existing partners and fundraisers as well as administration; such as sending invoices, writing thank you letters, sending out fundraising materials, and much more. This role also will be required to attend fundraising and partnership events to represent CoppaFeel!.
This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.
Duties and Responsibilities
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Support the Corporate Partnerships Manager with building and maintaining a pipeline of prospect corporate partners, nurturing relationships to grow into long-term collaborations
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Ensure all corporate enquiries receive timely acknowledgement and communication, putting donors on the right supporter journey
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Researching and completing due diligence on prospects and partners
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Support on writing, reviewing, developing and presenting proposals and pitches
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Research sector trends and opportunities to identify new business prospects
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Design and execute creative approaches to prospects in line with CoppaFeel’s brand
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Support on account management some of our smaller newly acquired partnerships throughout the year, and particularly during Breast Cancer Awareness Month
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Source raffle prizes and gift-in-kind for partnership events
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Attend partnership events and wider fundraising events representing CoppaFeel! and sometimes working out of office hours (TOIL given)
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Support with copy-writing and content creation for internal and external communications channels including website content, social media posts, e-newsletters, blog posts and content for partner channels
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Support the day-to-day administration of the partnerships team across both new business and account management workstreams
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Coordinate fulfillment of fundraising materials requested by partners and supporters
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Work with the Finance team to keep accurate up-to-date income records for partnerships
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Keep CRM systems and partnership records up-to-date and accurate
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Keep diary and shared calendar up-to-date, shared communications across the organisation including desk booking systems, People HR, Weekly Round Up and contribute to team meetings
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Support CoppaFeel!’s EDI strategy, to ensure our partnerships are helping us reach as many young people as possible
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Support the Corporate Partnerships Managers, Senior Corporate Partnerships Manager, Head of Partnerships and wider fundraising team as and when needed during busy periods.
Skills, Experience and Qualifications
Essential
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Experience working on a fundraising team for one year
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Experience working within a corporate fundraising team
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Experience of supporting on the new business process
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Experience of communicating with stakeholders over email and telephone
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Experience in writing donor communications
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Good organisational and time management skills
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Good research skills
Desirable
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Experience of managing relationships
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Experience working on a donor CRM system
Application information
Applications will close at the end of the day on Sunday 14th June with the aim to commence a shortlisting test as applications come in and interviews week commencing Monday 22nd June.
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.
Main benefits, Terms & Conditions
Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.
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Employee Assistance Programme
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Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
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Access to Self Space training and 1:1 therapy
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Core working hours of 10am to 4pm
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Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies
All annual leave and benefits are pro-rata'd for part time employees.
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We want our recruitment process to be inclusive, accessible and fair for everyone. As a Disability Confident Employer, we actively encourage applications from disabled people and are committed to providing reasonable adjustments throughout the recruitment process. Disabled applicants who meet the minimum essential criteria for the role will normally be offered an interview. In some high-volume recruitment processes, we may limit interviews to candidates whose applications most closely meet the role requirements.
Are you a programme manager who has experience of working on complex IT projects?
We’re looking for a Programme Manager to apply project management methodologies to our Dogs Trust Ireland transformation programme, which will involve migrating a legacy customer relationship management (CRM) system to Salesforce.
What does this role do?
As IT Programme Manager (Dogs Trust Ireland CRM Delivery), you will:
- apply standardised project management lifecycles, methodologies and governance to all activity in the Dogs Trust Ireland transformation programme, ensuring all work is aligned with wider programme objectives,
- work with key stakeholders to define and document the project scope, objectives and outcomes, and then deliver organisational change and embed new ways of working,
- work closely with the CRM implementation partner, Product Owner and Dogs Trust UK technical teams to shape the solution, coordinate and manage delivery, ensuring agreed objectives and timelines are met,
- manage and track dependencies throughout, and work with the Portfolio team to provide delivery assurance.
While this role will be based at our London office with hybrid working, the post holder will be expected to travel regularly to Dogs Trust Ireland offices in Dublin. This role is a fixed term contract until December 2027.
Interviews for this role are provisionally scheduled for week commencing 22nd June 2026, and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need experience of delivering complex IT transformation programmes, ideally with experience of CRM systems or Salesforce specifically. This will be underpinned by strong programme governance and delivery management expertise. You’ll be an excellent communicator with strong stakeholder management skills, who works proactively and autonomously, and is able to influence stakeholders at all levels. A commitment and passion for the work we do is essential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
As SSAFA’s Audience & Marketing Insights Manager, you will provide central oversight and leadership in fundraising/marketing/communications (FMC) data, acting as the main interface to the Central Data Team (CDT), turning data into tools, frameworks, and insights that improve revenue and engagement performance.
You will be responsible for analysing FMC data to drive improvements to revenue conversion, brand awareness, volunteer recruitment, beneficiary reach metrics via data insights and cooperation with the CDT.
Your role will be critical in supporting our marketing, fundraising, and communications functions by transforming audience and campaign data into action, enabling evidence‑based decision‑making, and shaping strategic planning.
The campaign insights you provide will guide FMC stakeholders in defining objectives, measuring and driving growth to their KPIs via an excellent ‘applied’ understanding of marketing data, and ensuring all activities are targeted, effective, and continually improving.
About the team
You’ll be working within our Fundraising, Marketing and Communications directorate, collaborating with a range of stakeholders who develop and execute a range of marketing and fundraising initiatives, across multiple channels and data points. This is a dynamic environment where your contributions will be invaluable, and your professional growth a priority.
About you
You are proactive, analytical, collaborative and passionate about using data to make a difference.
You enjoy working with stakeholders to understand their needs and can turn business questions into clear, actionable insights. You care about data quality, consistency, and security, and you’re always looking for ways to improve how data is used.
You have excellent knowledge, experience and understanding of Microsoft Dynamics 365, digital channels and technologies, conversation rate optimisation (CRO) practice, and looking at and quantifying the value and simplicities of supporter journeys across our portfolio for products.
Your proven experience of using SEO tools and techniques will help to deliver improvements in performance, increase rates of optimisation, conversion and engagement, including A/B and multivariate testing.
You have experience of pulling data from internal and external data sources such as GA4, Brandwatch and Cision, and visualizing the data to educate stakeholders. You also have excellent presentation skills and ability to articulate data insights to all stakeholders.
If you’re excited by the chance to grow your expertise and help shape the future of data at SSAFA, we’d love to hear from you.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 15 June 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Job Title: Community Fundraising and Engagement Executive – West Midlands
Salary: £24,160 per annum (£30,200 FTE)
Hours: 0.8FTE, 30 hours per week (flexible over 5 days – to be discussed with successful candidate). There may be occasions when evening or weekend availability is needed.
Contract Type: Permanent
Location: Hybrid – based 2/3 days per week in our Birmingham centre
Reports to: Fundraising Manager Community
THE CHARITY
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London, Newcastle and Birmingham.
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
THE OPPORTUNITY
This is a new role designed to raise and facilitate fundraising for James’ Place Birmingham and to grow community and voluntary sector relationships across the region to raise awareness of James’ Place to drive referrals to our Birmingham centre.
As part of the Fundraising team, you will take a leading role in building strong networks across Birmingham and the West Midlands, helping to establish our centre as a sustainable source of life-saving support for men in suicidal crisis.
The postholder will spend 50% of their time working collaboratively and taking responsibility for establishing fundraising activity across the West Midlands with appropriate support from centre staff and fundraising colleagues, the Head of Fundraising and Communications, Director of Fundraising and External Affairs and the Chief Executive and Trustees. They will spend 40% of their time building community-based relationships with the aim of raising awareness to drive referrals to the centre, working closely with the Head of Centre Birmingham and the Centre Manager in Birmingham to do so. It is recognised that this will vary week to week depending on the current needs of the organisations.
This opportunity is ideal for an ambitious individual eager to grow their skills and career while helping to secure the funding and relationships needed to achieve the charity’s long-term goals.
Direct Fundraising Work 50%
- Develop and grow a network of local donors (including HNWI, corporates, community fundraisers as well as Trusts and Foundations), volunteer supporters and influencers across the West Midlands with a view to increasing the fundraising reach of the organisation.
- Steward existing donors volunteers and prospects to secure long-term multi-year support.
- Support community engagement and attend fundraising events to help achieve the organisation’s fundraising ambitions.
- Identify regional funding opportunities and support with the preparation and submission of grant applications and funding proposals.
- Collaborate closely with internal teams across fundraising, communications, events, and clinical teams to maximise opportunities.
Direct Outreach Work 40%
- Support Heads of Centre to identify and engage with a range of partner organisations across Birmingham and the West Midlands, helping to raise awareness of the charity’s work.
- Build and maintain positive relationships with local statutory, voluntary, and community sector organisations, acting as a professional and approachable representative of the charity.
- Assist with partnership activity, including attending meetings, forums, and events, to share information about services and strengthen local connections.
- Help to coordinate partnership communications and ensure relevant information about the charity’s work is shared clearly and consistently with external partners.
- Work collaboratively with colleagues across the organisation to support joined-up approaches to partnership and engagement activity.
- Identify and feedback opportunities for partnership working that could support fundraising, community engagement, and service awareness.
Administration 10%
- Ensure all fundraising activities are delivered to a high standard ensuring compliance with fundraising regulations and best practice guidelines.
- Maintain accurate and up-to-date records on the CRM database.
- Work collaboratively with both clinical and non-fundraising colleagues within the Birmingham centre and across the organisation, building their confidence and capability in fundraising activities.
- Ensure all fundraising activities are delivered to a high standard, meeting regulatory and ethical requirements.
Working in the Wider Charity
- Represent James’ Place with professionalism, respect, and confidence at all times.
- Participate in review and evaluation processes to support the ongoing development, effectiveness, and sustainability of James’ Place as a respected charity.
- Undertake any additional duties as required to support the successful delivery of the organisation’s business plan.
Values
- Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work
PERSON SPECIFICATION
Essential
- Proven experience of fundraising in the charity sector, with a track record of achieving results in at least two of the following income streams: Community fundraising, Corporate partnerships, events, major gift fundraising from High-Net-Worth Individuals (HNWIs) and Trusts and Foundations.
- Strong understanding of donor motivations and what drives charitable giving across different audiences.
- Excellent written and verbal communication skills, with the ability to craft persuasive messages and build rapport.
- Confidence and professionalism in engaging and maintaining relationships with stakeholders and partners.
- Excellent time management skills
- Practical, resilient, and flexible, with the ability to adapt to changing priorities.
- Innovative thinker, open to exploring new ideas and approaches to fundraising.
- Collaborative and solution-focused, able to work constructively with others to overcome challenges.
- A team player, willing to support colleagues and take on additional responsibilities when required.
- Capable of working on difficult and sensitive issues, demonstrating kindness, integrity, and emotional resilience, and seeking or offering help when needed.
Desirable
- Experience using CRM databases (e.g. Salesforce)
- Understanding of, and interest in, mental health and suicide prevention.
WE OFFER
- A 7% employer contributory pension scheme.
- Family friendly policies.
- Death in service insurance scheme.
- 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period.
HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.
If you have any queries or experience challenges with the application process, please email [email protected]
Closing date: 9am on Monday 22nd June 2026
Interviews are expected to be held online on 7th July 2026
Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.
REF-229 053
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practice and ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Please note: Due to the nature of our work we can't accept applications from traffic offenders where offences are unspent. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling us why you think you'd be a great fit for our charity.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Train high quality assistance dogs by providing support and appropriate training throughout all stages of the dog's development using positive and reward-based training methods.
Make a tangible difference and build meaningful partnerships in your community.
About Canine Partners
At Canine Partners, we breed, train, and support expert assistance dogs to create loving, life-changing partnerships with disabled people. Across the UK, we support people with a variety of physical disabilities and their families, carefully matching them with a dog that suits their needs, personality, and lifestyle.
Our dogs bring confidence and independence, love and companionship, reducing reliance on carers and giving people the freedom to live life their own way.
The Role
Position: Dog Trainer
Hours: 22.5 hours per week
Location: Homebased covering West Sussex, Hampshire, Surrey, East Sussex and Kent
Travel: This role will involve regular travel within the geographical area which you will cover (Kent, London and parts of Surrey and East Sussex). Travel is usually by car however there may be some use of public transport (e.g., to London). Occasional regional travel and overnight stays.
You'll play a vital role in training assistance dogs to a high standard whilst supporting volunteers, partners and the wider team to ensure the health, wellbeing and successful placement of the dogs throughout their working career.
What You'll Be Doing
- Train Canine Partners dogs at all stages of their training, using positive and reward-based training.
- Tailor training programmes to suit individual partner needs during the matching process.
- Maintain accurate and up-to-date records for all dogs in training.
- Deliver partnership placement courses, supporting both the partner and dog through the transition.
- Participate in volunteer recruitment activities, including events, social media campaigns and community outreach.
About You
- Strong practical and theoretical experience in dog training and behaviour.
- Ability to handle and train dogs at all ages, using positive and reward-based training methods.
- ABTC-ATI or similar qualification could be beneficial but not essential. If you do not have a qualification, the willingness to complete it.
- Good communication and coaching / teaching skills.
- Good self-motivation and initiative.
- ICT skills, Microsoft Office, Salesforce (desirable but can offer training), email, internet etc.
- Full UK clean driving license and use of a vehicle for work that is suitable to safely transport a dog if required.
Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
Ready to Make a Difference?
If you are excited about this role, don't hesitate to apply! We welcome applicants who bring unique perspectives and would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
Please note if we receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
Closing date: 5th July 2026
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
REF-229 052
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.



About the Role
The post holder will provide support to people in relation to their medication, treatment and care, ensuring that they understand and can access their rights, within the context of Independent Advocacy as set out in the Advocacy Charter and Code of Practice.
IMHAs are expected to provide a duty advocacy role as part of a rota which includes occasional Saturday working. (There is no additional payment for this, although time off in lieu is given)
To provide an Independent Mental Health Advocacy Service to Welsh Qualifying Patients in hospitals and registered settings as required by the Mental Health Act 1983 (2007 Amendment) and the Mental Health (Wales) Measure 2010
About You
You will have significant experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals.
Previous direct experience in the role would be preferred but training will be provided.
Essential Information
You must be able to drive and have access to a car during the working week.
The starting salary for this role is £24,725 based on a 37 hour week.
There are 2 permanent full-time role at 37 hours per week, based in our Cardiff Office and working throughout the Cwm Taf Morgannwg Health Board Area or Aneurin Bevan Health Board area.
All successful candidates will require an enhanced DBS check
Closing Date: 17:00, 22 June 2026.
Interviews will be conducted in English.
Please download a copy of the full Job Description and Person Specification before finalising your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Role
This is more than a management role. As Service Manager at Preston Foyer, you will lead across two town-centre sites, creating a safe, ambitious environment where young people can grow in confidence, develop skills and move towards independence.
Working in strategic partnership with the Foyer Federation, Preston Foyer is shaped by Advantaged Thinking, focusing on young people’s strengths, talents and potential. You will lead a passionate team to deliver excellent housing, support and opportunity, while championing Youth Foyer accreditation standards.
Why join us?
Every day at Preston Foyer is a chance to make a real difference. You will lead a service that gives young people more than a place to stay – it gives them stability, opportunity and belief in their future.
What you will do
You will provide strong, visible leadership and drive quality, performance and innovation across the service, ensuring young people receive high-quality, person-centred support.
- Lead and inspire a multidisciplinary team across two sites.
- Create a safe, strengths-based environment for young people.
- Deliver high standards in housing management, safeguarding, compliance and health and safety.
- Build strong local partnerships and open up opportunities in education, employment and training.
- Drive service improvement and better outcomes for young people.
About You
You will be an experienced leader with a background in supported housing, homelessness, youth services or a related field. You will know how to inspire teams, build partnerships and create services that are compassionate, ambitious and focused on young people’s potential.
If you want a role where you can genuinely change lives, we would love to hear from you. Join Preston Foyer and help young people build the future they deserve.
The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits. These include:
- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
The client requests no contact from agencies or media sales.
We are looking for an additional team member to join our existing Universal Credit Support - Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate.
You must be proficient in IT with effective communication skills.
The client requests no contact from agencies or media sales.
The Hainault Forest Visitor Centre Assistant is an integral part of the team delivering a welcoming and memorable experience for visitors to Hainault Forest. Working in the Woodland Trust’s visitor centre, the role will assist with retail operations, provide excellent customer service, support various visitor engagement activities, and promote ways that visitors can support our cause - including Woodland Trust membership. This role contributes to enhancing the visitor experience while supporting the Woodland Trust’s mission. Our work at Hainault Forest is delivered in partnership with London Borough of Redbridge and Vision RCL.
The Role:
- Provide a warm, welcoming experience for visitors by sharing information about the forest, facilities, activities, and key site features, and responding to general enquiries.
- Promote the Trust’s membership offer and actively encourage sign-ups as part of the visitor experience.
- Support the delivery of events such as local walks workshops, often with children on an occasional basis.
- Work as part of the Visitor Centre team to manage building operations, including opening and closing procedures, upkeep of shared spaces, and handling financial transactions and cashing up.
- Deliver high-quality retail service, including operating the till efficiently, maintaining the retail area to a high standard, restocking and rotating stock, and ensuring strong visual merchandising.
- Contribute to retail performance by supporting stock selection and stock level decisions, monitoring sales, and helping to develop the retail offer to maximise income generation at the forest.
- Provide occasional support with social media by creating content and posting on relevant platforms to help promote the site and its activities.
- Work collaboratively with colleagues, volunteers, and external partners, while following all health and safety procedures and adhering to data protection regulations when handling personal information
- This role will be based in the Hainault Forest Visitor Centre. You would be expected to live locally or within a reasonable travelling distance.
The Candidate:
- Experience working in a retail and/or customer-facing environment, with knowledge of point-of-sale (POS) systems, visual merchandising and stock management processes.
- Ability to manage your own time effectively within agreed working hours, balancing multiple tasks and priorities.
- Comfortable working independently using your own initiative, while also being a reliable and collaborative team member.
- Strong communication skills, able to engage confidently and appropriately with a range of audiences including children and young people.
- A basic understanding of health and safety practices relevant to public-facing environments.
- Confident using MS Office applications, including Word, Excel, Teams, and Outlook.
- A welcoming, organised, reliable, and passionate approach, with a genuine enthusiasm for nature and a desire to connect people with Hainault Forest and the Woodland Trust’s mission.
- Willingness to learn about Hainault Forest and the Woodland Trust, and subject to pre-employment checks including right-to-work, references and an enhanced DBS check.
- The successful candidate will be required to be over the age of 18 and required to undertake an Enhanced Background Check, as part of our pre-employment screening.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and CVs are redacted until after shortlisting is complete. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will take place at the Hainault Forest Visitor Centre.
The client requests no contact from agencies or media sales.
About the role
The Trusts & Statutory Fundraising Manager will play a key role in delivering Sands’ ambitious income growth plans and strengthening long-term philanthropic partnerships that support Sands’ work to save babies’ lives and support bereaved families.
Reporting to the Senior Philanthropy Manager and sitting within the Partnerships & Philanthropy Team, the role will lead the development and growth of a strategic portfolio of trusts, foundations and statutory funders, securing significant multi-year income and building long-term relationships with supporters and partners.
This is an exciting opportunity for an experienced and relationship-driven fundraiser to help shape and grow a high-potential area of fundraising at Sands. The postholder will work closely with senior colleagues across research, training, bereavement support and engagement teams to develop compelling funding propositions aligned to Sands’ strategic priorities.
The role combines strategic planning, relationship management and high-quality bid writing, alongside leadership of the trusts pipeline, stewardship activity, cross-team collaboration and line management of a Trusts Fundraiser.
The successful candidate will be a strong communicator and strategic thinker with experience securing five and six-figure grants, developing funder relationships and translating complex programmes into compelling, impact-led cases for support.
Includes line management of one Trusts Fundraiser.
Main Responsibilities
The overall aims of this role are to:
- lead and grow Sands’ trusts, foundations and statutory fundraising programme, securing significant multi-year income in support of Sands’ strategic priorities
- build and manage a sustainable pipeline of trust, foundation and statutory prospects, developing long-term relationships and identifying opportunities for growth
- lead the development of Sands' corporate grant and corporate foundation fundraising programme, bringing experience of securing corporate grant funding to establish an expanded area of income growth
- develop compelling, evidence-led funding propositions that translate Sands’ work into clear, engaging and donor-focused cases for support
- collaborate closely with colleagues across Research, Bereavement Support, Training, Communications and Engagement teams to shape strategic funding opportunities
- strengthen organisational understanding of trusts and statutory fundraising, bringing insight, innovation and strategic thinking to funding approaches
- provide supportive line management and development to the Trusts Fundraiser, fostering strong performance and collaboration
- ensure excellent stewardship, compliance, reporting and grant management across all trusts and statutory activity
- contribute to a culture of ambitious, relationship-led and insight-driven fundraising across Partnerships & Philanthropy
Key Responsibilities
Strategic Management & Income Growth
- Develop and deliver Sands’ trusts and statutory fundraising strategy, aligned to organisational priorities and long-term income growth ambitions.
- Manage and grow a strategic portfolio of charitable trusts, foundations, lottery and statutory funders, securing five- and six-figure grants and multi-year partnerships.
- Lead trust-funded matched giving appeals (including Big Give), coordinating cross-organisational campaign activity across Philanthropy & Partnerships and Individual Giving teams, while collaborating with Engagement & Communications to develop compelling campaign assets and drive income growth.
- Lead pipeline development and prospecting activity, identifying new funding opportunities and prioritising prospects with the highest strategic potential.
- Work collaboratively across the organisation to shape compelling propositions and articulate clear, evidence-led cases for support.
- Develop thematic and strategic funding propositions aligned to Sands’ work across research, training, bereavement support, inequalities and systems-change activity.
- Contribute insight and sector knowledge to strengthen organisational understanding of trusts and statutory fundraising opportunities and trends.
- Support the diversification of income through innovative approaches to partnership development, restricted and unrestricted funding, and strategic engagement opportunities.
Trusts, Foundations & Statutory Fundraising
- Lead the development of high-quality funding applications, proposals, bids and reports for charitable trusts, foundations and statutory bodies.
- Build and maintain strong relationships with existing and prospective funders, ensuring excellent stewardship and long-term engagement.
- Develop tailored cultivation and stewardship plans that strengthen funder relationships and maximise opportunities for renewal and multi-year support, including leading and contributing to cross-charity stewardship initiatives and engagement campaigns involving trust funders, such as donor thankathons, impact events and bespoke recognition activities.
- Work with internal stakeholders to identify fundable projects and package work into compelling donor-focused narratives and propositions
- Manage the trusts and statutory funding pipeline, ensuring accurate forecasting, reporting and tracking of opportunities and deadlines.
- Maintain oversight of trust or statutory restricted funding, ensuring compliance with grant conditions and timely reporting on impact and outcomes.
- Represent Sands confidently in meetings, presentations and funder discussions, acting as an ambassador for the organisation and its work.
Team Management
- Line manage the Trusts Fundraiser, providing coaching, support, professional development and clear strategic direction.
- Foster a collaborative, supportive and high-performing team culture.
- Conduct regular line management responsibilities including 121s, supervision and performance check-ins, and contribute to annual appraisal and development processes.
- Support knowledge sharing and continuous improvement across the Partnerships & Philanthropy team.
Governance, Insight & Performance
- Lead forecasting, budgeting and KPI management for trusts and statutory income streams.
- Use CRM systems, fundraising data and prospect research to support strategic decision-making, pipeline management and stewardship planning.
- Ensure compliance with fundraising regulation, GDPR, grant conditions and ethical fundraising standards.
- Develop and maintain robust systems and processes to support efficient grant management, reporting and donor stewardship.
- Monitor sector trends, funding opportunities and emerging areas of interest relevant to Sands’ strategic priorities.
General
- To undertake other duties as required by the Senior Philanthropy Manager and Head of Partnerships & Philanthropy
- To work flexibly and proactively with other members of the team.
- To maintain confidentiality over personal information relating to staff.
- Abide by all Sands Policies and Procedures.
- Undertake all mandatory training as required.
- Participate in annual appraisal and personal development review.
- The post holder must familiarise themselves with matters relating to Health & Safety Management, as affecting themselves, their department and the organisation as a whole.
- Promote the Sands vision and values at all times.
Personal Specification: Skills & Experience
Fundraising Expertise
- Proven track record of securing five- and six-figure grants from charitable trusts, foundations and statutory funders.
- Strong experience developing and managing sustainable fundraising pipelines and securing multi-year funding partnerships.
- Experience identifying corporate foundation prospects and securing funding from corporate foundations.
- Experience developing compelling, evidence-led and donor-focused cases for support.
- Experience of developing funding applications involving multiple stakeholders and complex programme areas.
- Strong understanding of trusts and statutory fundraising landscapes, trends and opportunities.
Strategic & Relationship Skills
- Excellent relationship-builder, confident engaging with funders, senior stakeholders, clinicians, researchers and external partners.
- Strong written and verbal communication skills, with the ability to translate complex information into compelling and accessible narratives.
- Strategic thinker with strong judgement, able to identify opportunities and balance long-term relationship building with day-to-day delivery.
- Ability to work collaboratively across teams and influence stakeholders to support fundraising priorities and opportunities.
Management & Operational Capability
- Experience managing, mentoring or supporting colleagues to achieve strong performance and professional development.
- Strong planning, forecasting, organisational and project management skills.
- Experience using CRM systems and fundraising data to support pipeline management and decision-making.
- Ability to work independently, manage competing priorities and perform effectively within a fast-paced environment.
Personal Specification: Core Competencies
- Builds collaborative and credible relationships internally and externally, acting with professionalism and integrity.
- Communicates clearly and persuasively, adapting style for different audiences and translating complex information into compelling narratives.
- Demonstrates strategic thinking and sound judgement, balancing ambition with practicality and delivery.
- Uses insight, evidence and data to inform planning, prioritisation and fundraising approaches.
- Demonstrates resilience, adaptability and a solutions-focused mindset when managing competing priorities or challenges.
- Works collaboratively across teams to strengthen organisational impact and supporter experience.
- Demonstrates a commitment to inclusive and equitable fundraising practices aligned to Sands’ values and strategic priorities.
We are here to support everyone touched by pregnancy loss or the death of a baby. Always.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We kindly ask recruiters or agencies not to contact us about this role as we're managing this process directly. Due to the volume of agency enquiries, we're unfortunately unable to respond to each one individually.
Location: Reading, Hybrid (at least once per month to Reading Office)
Hours: 21 hours per week
Salary: £30,124 pro rata £17,097.41 for 21 hours per week
Contract Type: Permanent, Part Time
Campaign Closes: 22nd June 2026
Interviews: First stage: 24th/25th June 2026,
Second stage: 30th June 2026
On occasion, we may close a vacancy early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible, as we will be shortlisting on a rolling basis.
Core Purpose
To deliver high quality, accurate, and responsive financial support that ensures the smooth operation of Make-A-Wish finance function. This role is central to maintaining the integrity of financial data through timely processing of transactions, effective communication with stakeholders, and diligent reconciliation of accounts. By supporting both internal teams and external partners, the role helps uphold financial compliance and operational efficiency, enabling Make-A-Wish to focus on granting life-changing wishes to children with critical illnesses.
Key Responsibilities
Customer and Communication Support
- Monitor the finance mailbox daily, ensuring all emails are reviewed and responded to in a timely, professional, and accurate manner. Provide first-line support for internal and external customer queries, escalating complex or unresolved issues to the appropriate team member or manager.
- Handle incoming calls to the finance team, offering courteous and knowledgeable assistance. Accurately log call details and follow up on outstanding queries to ensure resolution and customer satisfaction.
Sales and Purchase Processing
- Process sales invoices accurately and efficiently in accordance with MAW’s financial procedures, ensuring correct coding, VAT treatment, and timely dispatch to customers.
- Set up new customers and suppliers on the finance system, verifying all required documentation and approvals are in place. Maintain accurate and up-to-date records to support compliance and audit readiness.
- Process purchase ledger invoices (approx. 360 per month), ensuring they are matched to purchase orders, coded correctly, and approved in line with internal controls. Resolve discrepancies promptly to avoid payment delays.
- Create payment runs and upload onto the bank for approval, ensuring approvals are obtained in a timely manner
Reconciliations and Debt Management
- Perform supplier statement reconciliations regularly, identifying and resolving aged or unmatched items. Liaise with suppliers and internal stakeholders to ensure accounts are accurate and up to date.
- Monitor outstanding sales invoices, escalating overdue items to the relevant ‘requestor’ or budget holder. Support the credit control process by providing timely updates and assisting with follow-up actions.
- Conduct income reconciliations on a regular basis, ensuring all income is accurately recorded and discrepancies are investigated and resolved.
- Reconcile balance sheet accounts as assigned, maintaining clear audit trails and supporting documentation for all entries.
Expense and Credit Card Management
- Process monthly credit card statements, ensuring all transactions are supported by receipts, correctly coded, and approved in line with company policy.
- Review and process employee expense claims, checking for accuracy, policy compliance, and appropriate authorisation before submission for payment.
Inventory and Stock Control
- Conduct stock takes at agreed intervals, working with relevant departments to ensure accurate counts and investigate variances. Support the maintenance of accurate stock records in the finance system.
Financial Recording and Reporting
- Post and process journal entries for accruals, prepayments, and other adjustments to ensure the general ledger reflects accurate and complete financial information. Maintain supporting documentation for all entries.
Continuous Improvement
- Identify process improvements and opportunities for automation, making recommendations to line manager and supporting implementation
General and Ad-Hoc Support
- Support with ad-hoc finance tasks as required, including data entry, reporting, and assisting with audits or internal reviews.
- Provide cover for team members during periods of absence, ensuring continuity of service and workload management. Take on additional duties as appropriate to the level of the role and contribute to team objectives.
Essential Criteria
- Proven experience in a finance or accounts role, with a solid understanding of financial processes such as invoicing, reconciliations, and ledger management.
- Strong attention to detail and accuracy in data entry and financial reporting.
- GCSE Maths or equivalent, grade 4/5 (C) or above.
- Excellent communication skills, both written and verbal, with the ability to respond professionally to internal and external queries.
- Ability to work independently and as part of a team, managing workload effectively and meeting deadlines.
- Proficient in using finance systems, particularly Xero and Microsoft Office applications, especially Excel.
- Demonstrated ability to handle confidential information with integrity and discretion.
- Strong organisational skills and a methodical approach to problem-solving.
- Willingness to learn
- Positive and ‘can do’ attitude
Desirable Criteria
- Experience working within a charity, non-profit, or mission-driven organisation.
- Experience with stock control or inventory management.
- Knowledge of VAT and basic accounting principles.
- AAT qualification or working towards a relevant finance qualification.
- Experience supporting audits or financial reviews.
- Willingness to take on additional responsibilities and support team members during absences.
- Proficiency in finance systems, Lightyear & JOIIN
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
