Jobs
To apply for this vacancy and download the full job pack please the website.
This post is only open to women candidates
(Exempt under the Equality Act 2010 Schedule 9, Part 1)
Main purpose of job:
To provide practical and emotional support to victims and survivors of domestic violence and abuse, through both face to face and telephone support. To develop individual support plans which address the risk of harm, and to offer information, advocacy and sign-posting to survivors on a risk and needs led basis. To support and empower survivors, thereby increasing self-esteem and reducing isolation.
Responsible to: Operations Manager
Location: Primarily office based at Harbour House, Portway and some community work.
Main Duties and Responsibilities
Support for victims and survivors of domestic abuse:
To provide community based outreach support to victims of domestic abuse, which enables them to make informed choices and explore coping strategies
To liaise and work with other Preston Domestic Violence Services staff in delivering outreach support
To complete documentation for each client including a detailed needs assessment and action plan.
To monitor and evaluate the effectiveness of the support provided, capture client satisfaction and contribute to the production of evidence based reports.
To provide practical assistance to victims where necessary, including liaison with relevant agencies such as solicitors, housing providers, children’s care services, education settings, etc.
To ensure victims are informed of their benefit entitlements and to assist in claiming these if requested. To provide emotional support and where necessary to refer to other agencies as appropriate.
To assist victims to develop social networks within their neighbourhood and also assist them further develop their life skills, including access to training and employment.
To attend appropriate meetings with and on behalf of victims.
To publicise the outreach service to ensure funder targets are met
To provide management with monthly monitoring figures
To implement PDVS’s procedures for monitoring and reviewing/evaluating the service provided.
To keep concise records on each victim supported
The client requests no contact from agencies or media sales.
The Role
You will mine large and disparate datasets, enabling colleagues at the Law Society to develop impactful policy, identify growth initiatives helping improve member experience, as well as the development of higher quality products and services.
In particular, you will identify opportunities by using data to address member and policy priorities; look for ways to create opportunities, scope improvements and design analytical solutions: collaborate with CRM/data engineering teams to ensure data collection/storage strategies and methods for effective analysis; analyse large amounts of information to discover trends and patterns, mining data from various databases to improve and optimise product development, marketing techniques and business strategies.
Please refer to the JD for further information.
What we're looking for
Educated to degree level or equivalent in a numerate subject such as Statistics, Computer Science or other relevant discipline, you will have an excellent knowledge of data extraction and manipulation using SQL, including queries from multiple data sources, SPSS, Excel and other reporting software.
You will be experienced in working with CRM systems and data architectures, as well as data visualisation tools, such as PowerBI and Tableau.
We are looking for someone who enjoys working as part of a team and contributing to the formulation of team objectives and success.
What's in it for you
We offer a generous , a friendly working environment and the opportunity to develop your career within a professional organisation that is committed to EDI and a culture of dignity and respect.
A right to work in the UK is required for this role. Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society is the independent professional body for solicitors in England and Wales. Our vision is to promote, protect and support solicitors, the rule of law and justice.
Title: Retail Manager
Salary: £24,368.00 pro rota, per annum
Hours/Contract : 35 hours per week, Permanent, Full time
Based: Enfield Marie Curie shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested.
Interview date: If your application is deemed successful, you will be invited into the store for an interview.
Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
Marie Curie Benefits Package:
- Season ticket loan -for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance: - England and Wales = 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS
What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day.
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop.
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving a satisfactory basic disclosure check.
We reserve the right to close this vacancy early. Agencies need not apply.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
As Fundraising and Campaigns Marketing Manager in the Marketing & Communications team, you will drive Ben’s fundraising and commercial services with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for communications delivered both digitally and physically (this can include content on our website, social channels, email and printed materials) to support the delivery of Ben’s overall strategy.
Principal Accountabilities:
- Managing the day-to-day marketing of fundraising/income campaigns using a test-and-learn approach across a range of new and existing channels and products
- Managing campaigns and projects from planning to delivery and evaluation, ensuring they are delivered on time and on budget
- Assisting with the ongoing monitoring and optimisation of fundraising campaigns and products
- Researching competitor campaigns, market trends, new tools and platforms
Planning and organising
- Create and execute Fundraising and Marketing plans to promote Ben’s services, events and campaigns against budgets and with clear ROIs, in line with longer-term org strategy
- Work across the range of fundraising and commercial products and services, to ensure pricing, positioning and promotional activities are aligned for maximum impact
- Support to look after brand management of Ben’s fundraising and commercial brands (DoIt4Ben, ILC, Ben Ball, Ben Training etc.)
- Plan, create and develop high-quality content which is tailored to audience personas, which they will find engaging and meets strategic objectives
- Utilise various channels, including social media, website, email marketing and traditional media, to reach the target audience effectively
- Support to develop a programme of regular content. Maintaining and updating Ben wide calendars as appropriate
- Work with colleagues to develop new products and update existing products that are relevant for our audiences that are channel and brand appropriate
- Manage the design, production and distribution of marketing collateral (digital and print), making sure it is consistent with our messaging, tone of voice and is audience appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Support online advertising (social, retargeting and PPC)
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
Experience required:
(E = Essential/D = Desired):
- Significant marketing and fundraising experience and responsibility within a non-profit environment (minimum 2 years) (E)
- Experience of creating and delivering an annual programme of marketing (E) and fundraising activity (D)
- Experience of working in the automotive industry either in a campaign or hands on capacity (D)
- Experience of delivering strong ROI on fundraising campaigns (E)
- Confident communicator at all levels of the organisation, with the ability to work collaboratively across different areas of the organisation as required (E)
- Very strong organisational and project management skills, with the ability to prioritise tasks and activities across multiple, simultaneous projects (E)
- Understanding and interpreting data (D)
- Experience of traditional and online marketing with an excellent understanding of the digital landscape (E)
- Writing, creating and producing content in multiple formats for various audiences and touch points (E)
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation (E)
- Understanding and application of brand guidelines (E)
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications (D)
- Social media channels, analytics and scheduling software e.g. Sprout Social (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification and/or digital marketing qualification (D)
- Understanding of the principles of customer journey planning and stewardship (E)
- Knowledge of regulatory environment for fundraising including data protection, Gift Aid and fundraising codes of practice and regulation (E)
- High level of computer literacy (MS Office)
- Experience of using CRM (Salesforce) and CMS (Umbraco) systems (D)
- Project management/collaborative working tools (E)
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques (E)
- Understanding of how data describes audiences and how this impacts the development and evaluation of content (E)
- Strong attention to detail (E)
- Using a test and learn approach to increase engagement (D)
The client requests no contact from agencies or media sales.
THE ROLE - Full-time (37.5 hours per week) / Permanent / Job description and application pack are available to download from our website.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Our Older Looked After Young People (OLYP) project provides accommodation and support for 16+ care leavers and Unaccompanied Asylum Seeking Children (UASC). Offering high to medium support, we provide a safe and welcoming environment for young people, with their aspirations and desires always at the forefront of the support we offer. We encourage and empower young people to move forward positively, and to learn and achieve the independent skills they need to live positive and fulfilling lives.
As a Support Project Worker you will hold a caseload of residents, working with them on a one-to-one basis with also facilitating group work sessions. You will identify their needs by listening to them, with employing psychologically informed approaches to enable residents to make better choices and take responsibility for their actions. You will work closely with other services such as, Social Services, Police, Probation, legal and immigration services. Our projects already have excellent working relationships with these services, and your role will build on these, to enable a collaborative and person-centred approach to supporting our young people.
In delivering the role, you will work on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day. You will be helping them to improve their practical living skills such as cleaning, budgeting, managing behaviour, seeking, and securing employment and making wise decisions. You will help to contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations. You will also support young people to safeguard themselves against abuse and risk.
Based on site, this role is on a seven-day rolling rota, including weekends and bank holidays. There is a small amount of lone working, but you will get to know the team and project, along with extensive training prior to starting on a rota.
ABOUT YOU - We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Ideally, you will have knowledge and experience of working with young people, knowledge of housing and welfare benefits, along with an awareness of all aspects of safeguarding.
You will enjoy working in a fast-paced environment, working in a client facing role, with the ability to self-motive to drive to deliver an outstanding service. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.
If you would like any further information or an informal discussion about this post, please contact [email protected]. Should you require any assistance with our application process, please email us at [email protected]
CLOSING DATE - 5 April 2024 at midnight.We reserve the right to close this advert early if a successful candidate is found. Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility - If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.
Prison Facilitator - HMP Eastwood Park
Location: South Gloucestershire
Salary: £16,550 (£27,584 FTE)
Hours: 21 hours/ 3 days per week
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Eastwood Park. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programme at HMP Eastwood Park, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the 5 April 2024 (online).
REF-212609
Overview
Are you an experienced fundraiser looking to use your passion and expertise to support impactful arts activities involving people with experience of homelessness? Experience of implementing successful major giving and corporate income programmes? Want to be part of a dynamic, ambitious, joyful organisation? Then this could be the role for you!
The Choir with No Name (CWNN) has been building supportive choir communities with homeless and marginalised people since 2008. We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you build confidence, skills and genuine, long-lasting friendships.
“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”
- Richard, choir member
We are at an exciting stage as an organisation with an ambitious 10-year strategy to increase our choirs from six to thirty by 2033, so we are investing in our fundraising team to grow our income in line with our bold strategy and plans.
Reporting to the Head of Development, the Development Manager will take an active role in building a robust and sustainable major donor and corporate fundraising programme to help us expand our work across the UK over the coming years. They will work closely with the Head of Development to establish new and exciting partnerships with high-net-worth individuals and companies who align with our values, to grow income sustainably and guarantee the long-term stability of the organisation. As well as these two key areas, the role will also oversee the individual giving programme as a whole, including the fan club and online digital appeals, with the support of the Communications and Operations Officer.
We are an equal opportunities employer, and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process. CVs will be requested at interview stage.
Reports to: Head of Development
Contract: 2-year fixed term contract with possibility of extension
Hours: Full time, 37.5 hours a week. Flexible and compressed hours possible.
Location: Remote, with colleagues in London, Colchester and Sheffield and regular online meetings. Must be UK resident/taxpayer.
Annual leave: 25 days per year pro rata (rising with length of service) + UK bank holidays
Salary: £34,500 pa pro rata
Benefits: 6% employer contribution pension, Employee Assistance Programme, home working allowance, flexible hours
Deadline: 9am 15th April 2024
Job description
Major Donor Fundraising
- Proactively research, identify, and develop support from high-net-worth individuals.
- Manage a portfolio of philanthropy partners, building our income from major donors and developing a long-term major donor strategy.
- Plan and participate in engaging cultivation events, fostering strong donor relationships.
Corporate Fundraising
- Build and nurture strong partnerships with companies of all sizes, taking a proactive approach to ensure mutually beneficial partnerships nationally and locally in our choir cities.
- Securing gig sponsorship and Charity of the Year partnerships, both on a national and local level.
- Manage a portfolio of corporate partners of all sizes, building our income from businesses and developing a successful long-term strategy for securing financial, pro bono and in-kind support.
- Develop long-term relationships with companies and senior business people for the Choir with No Name
- Develop our workplace singing workshop programme into a sustainable self-earned revenue stream.
Individual Giving
- Oversee the Big Give Christmas campaign in December.
- Manage and develop the Choir with No Name fan club (regular giver programme), agreeing and achieving recruitment and attrition targets.
- Working with the Communications and Operations Officer, develop and promote digital giving appeals.
- Manage the Choir with No Name supporter database (eTapestry) ensuring donor data is kept up to date and is accurate.
- Work with the finance and data administrator to produce accurate and timely monthly donation reports for our bookkeeper.
General
- Contribute to the annual fundraising strategy, alongside the Head of Development and CEO.
- Develop a robust fundraising pipeline and stewardship plan to generate sustainable income in line with our targets and strategy.
- Evaluate fundraising activities, embedding a test and learn approach across all projects.
- Produce accurate and timely reports for funders and Trustees.
- Ensure donation data is accurately recorded in accordance with data protection regulations.
- Carry out any other duties as may be reasonably required by the Choir with No Name within the scope of the role.
Visit our website for full job description and details on how to apply.
The client requests no contact from agencies or media sales.
This role is an exciting opportunity to help shape the future of fundraising at the National Theatre, as we look to grow our income from individual members, major donors, trusts and corporate organisations.
Working with the Senior Prospect Research & Donor Insight Manager, you will develop a strong fundraising pipeline that will ensure the team can reach their long-term targets.
Your natural curiosity will lead you to identify new opportunities using a variety of online sources in combination with the NT’s database, Tessitura, and you will be able to articulate your recommendations to fundraisers in a concise and compelling way. With excellent attention to detail, this role also undertakes due diligence research into potential funders to assess any risks to the NT of accepting funds. This role also manages the Development Operations Assistant, who leads the day-to-day administration of the Development database.
The role has scope to offer insights across the whole Development team and NT senior management, and would suit a strong collaborator with enthusiasm for the work of the NT.
The successful candidate will have the following:
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Experience of managing prospect research projects and supporting prospect pipeline management in a fundraising environment.
-
Experience of Tessitura or other customer relations management systems.
-
Proven ability to gather and interpret information for relevance from a variety of sources.
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An appreciation for donor motivations and ability to make thoughtful connections with projects.
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Evidence of the ability to present information in a clear and concise manner, both written and orally.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Monday 8th April 2024 at 12 noon.
People Department 2024
The client requests no contact from agencies or media sales.
Newcastle or Gateshead
Permanent with funding
37 hours per week
Salary : £26,855.58 per annum/pro rata (plus allowances)
Location: Various across Newcastle and Gateshead
Benefits flexible and some home working, discounts across many major brands, competitive pension scheme. 28 days annual leave plus bank holidays.
The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
This role sits within our children and families directorate, which works to provide immediate one-to-one and group support for children and young people to support their emotional and mental health across Schools and colleges that are signed up to the Department of Health and Department of Education Trailblazer initiative.
Your role will be to provide interventions that will help a range of children & young people, aged between 5 - 18 to understand their emotional and mental health. Provide support by way of one to one sessions, group work and via virtual interactive sessions. Work closely with education professionals across several schools and build positive and trusting relationships. Together with offering information and guidance to parents.
We are currently looking for a qualified Education Mental Health Practitioner to join our dynamic, ambitious team.
A key part of this role will be your ability to
KEY SKILLS AND COMPETENCIES
In order to be successful in this role, you must have:
-HEE PG Diploma in Education Mental Health Practice for children & young people or PG Diploma in Psychological Wellbeing Practice for children and young people
-Good working knowledge of nationally agreed routine outcome measures within the CYP-IAPT Programme.
-Working knowledge of the educational system.
-Excellent oral and written communication skills.• Ability to deliver low intensity evidenced based interventions under supervision to children and young people.• Ability to devise and deliver group-based interventions to children and young people.• Ability to delver parent led interventions where children have a mental health need.
INFO ABOUT THE CHILDREN'S SOCIETY
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
All people within diverse backgrounds are encouraged to apply, and particularly welcome applications from Black, Asian and Minority Ethnic communities
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our Youth Impact Domain will be required to complete an “Employment history template” document prior to interview.
The closing date for applications is Friday 29th March 2024. If we have received enough applications we reserve the right to close the vacancy early.
Interviews will be held on only the following dates TBC
Location: City Cambridge or London
Salary: £39,925 - £44,359 per annum plus benefits
Contract: Temporary Full-Time
Role Overview:
The Royal Society of Chemistry (RSC) have an exciting opportunity for an Education Policy Specialist to join on a 9-month temporary basis.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.
Although this role is contractually based at our Cambridge or London office, you will be able to work from home within the UK, with the expectation that you will attend the office as needed for your role.
The role:
• Working with teams across the RSC, you will be part of a team that works to influence education policy in the UK and Ireland. This includes community engagement and research to develop policy positions, as well as dissemination of our views (verbally and in writing) to policymakers and other stakeholders. You will engage with other staff, contractors and with partner organisations to influence education policy.
• The role will require occasional travel throughout the UK and Ireland, calling colleagues and contractors, meeting stakeholders and attending external events and meetings.
• In this role, it is expected that you will attend the office on an ad-hoc basis. If you need flexible working arrangements, please outline this in your application. This role may require occasional weekend and non-core working hours.
What we are looking for:
• Degree level or equivalent, ideally with a sound knowledge of chemistry.
• Good knowledge of one or more; primary, secondary, tertiary or vocational education policies and practices in the UK.
• Excellent written and verbal communication skills including a proven ability to write effectively for different audiences.
• Proven project management skills, including the ability to plan and prioritise work.
• Creativity and the ability to generate ideas.
• Experience working in a policy and/or education-related role is desirable.
• Experience in conducting or commissioning policy or education research is desirable
• A full job description is available here.
If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/expertise match the competencies outlined in the Job Description.
About the RSC
A not-for-profit organisation with a heritage that spans over 175 years, the Royal Society of Chemistry (RSC) has an ambitious international vision for the future. Around the world, we invest in educating future generations of scientists. We raise and maintain standards. We partner with industry and academia, promoting collaboration and innovation. We advise governments on policy, and we promote the talent, information and ideas that lead to great advances in science.
We provide advice, resources, and practical support to learners and educators in schools, colleges, and universities around the world. In the UK, we are the largest non-governmental funder of chemistry education and we influence government policy to ensure that opportunities to develop skills meet the unique needs of chemistry.
Visit our Work For Us website to learn more about us, our benefits, our equal opportunities statement and our inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who have a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
You may have experience in the following: Education Policy Analyst, Education Policy Advisor, Education Policy Consultant, Education Policy Researcher, Education Policy Coordinator, Education Policy Officer, Education Policy Manager, Education Policy Planner, Education Policy Advocate, Education Policy Coordinator.
REF-212529
Job Description
The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.
This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.
This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.
This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.
This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.
The post holder will:
- Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
- Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
- Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
- Undertake casework and provide expert advice for the team on all aspects of Advice
- Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
- Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
- Lead on insights work relating to retention, wellbeing and support
- Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
- Support elected officers to deliver on campaigning priorities
- Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
- Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
- Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.
Key Areas
- Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
- Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
- Develop succession plans and identify training and development opportunities within the team
- Be accountable for the quality of outputs of the team
- Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
- Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
- To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
- Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.
Strategic Development
- Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
- Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
- Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
- Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
- Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.
Monitoring and Evaluation
- Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
- Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
- Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
- Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
- Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
- Prepare materials to apply for any relevant quality mark accreditations for the service.
Budget and Financial Management
- Manage a budget relating to Advocacy and Policy including any restricted funds.
- Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
- Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
- Review and provide narrative for scrutiny at monthly management meetings with the Finance Team
Stakeholder management
- Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
- Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
- Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
- Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
- Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.
Personal Specification
Essential Experience
- Line management experience
- Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
- Experience of leading a multi-functional team
- Experience of mentoring coaching staff/elected officers
- Experience of developing operational policies and procedures
- Experience of budget management, project management, and operational management
- Experience of working with a range of stakeholders and partnership working or strategic networking
Essential Skills and Abilities
- Ability to work with and lead a high performing team
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
- Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
- IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
- Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
- Ability to write strategies and be able to effectively communicate vision and mission
- Ability to stay focused and efficient in the face on changing priorities
- Track record of successfully developing and implementing projects and operational change
- Able to draft policies and procures with an eye for detail and accuracy
Essential Knowledge
- Awareness of current issues within the higher education sector
- Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
- Knowledge of relevant health and safety legislation
- Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
- Knowledge of providing 121 support
Education/Training
- No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.
Personal Attributes and other requirements
- Able to travel within the Borough and Region.
- Able to work some evenings and weekends and stay overnight where necessary.
- Works well in a team with a flexible approach to work
- Be eligible for a DBS check if needed
- A commitment to the principles and practices of equality and diversity
- An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of GSU.
Desirable other requirements
- Visionary, creative, and innovative strategist
- A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
- Empowering, authentic leader with high levels of emotional intelligence
The client requests no contact from agencies or media sales.
Help us strengthen management, leadership and governance across the non-profit specialist advice sector.
We are looking to recruit someone with a real interest in organisational development and training to work with the Management & Leadership Hub Director in all aspects of the Hub’s work. This is a great opportunity for someone who wants to develop and expand their knowledge and experience but who also wants an opportunity to take the lead in developing and delivering resources, training and support.
The LAPG Management & Leadership Hub exists to provide training, consultancy and capacity building resources to non-profit specialist advice organisations (like Law Centres and Local Citizens Advice).In addition, we are actively building a community of managers across the non-profit advice sector.
We also provide the Funder Plus (grantee support) programme for grantees of the Access to Justice Foundation and London Legal Support Trust.This includes the provision of training (on issues such as management and leadership skills) and resources (policies, procedures, templates and guidance etc.) as well as consultancy support, mentoring and troubleshooting.
The Hub is run by Matthew Howgate, an experienced sector consultant and trainer.Hosted by LAPG its aim is to help sustain and strengthen the advice sector thus expanding access to advice for the vulnerable and marginalised.
We believe that by strengthening management, leadership and governance within organisations we can both make those organisations more resilient and help create space for them to help more people.
This is a fixed term role until 31st March 2026, with the possibility of extension if additional funding can be secured.There is also the potential for this to become a full-time role if additional funding can be secured.
We are willing to consider accepting a candidate as a secondee provided that the secondment lasts not less than 12 months, and the appointee can commit the full 21 hours per week.This means that people in existing management and development roles who wish to maintain those roles whilst developing their skills will be considered.
The deadline for applications is 23.59 on Friday 12th April 2024.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Crisis Cafe Coordinator
Reference number: 204
Rate of pay: £24,928 - £26,250 per annum, pro rata
Contract(s): Permanent / Bank available.
Hours: Zero hours, Part-time and Full-time positions available. Full-time is 37.5 hours per week; part time from 15 hours per week.
Working base(s): Crisis Café – negotiable between Watford, Stevenage, Ware and Hatfield – expectation to travel to other sites where necessary with mileage paid (when not working at home base)
Reports to: Crisis Café Team Leader
About the Crisis Service
Hertfordshire Mind Network’s Nightlight Service (Café’s, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre.
We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
Purpose of the Post
As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
Alongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service.
You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering quality, person centred mental health crisis support.
Closing date for receipt of applications is 2nd April 2024
Interviews shall take place on a rolling basis.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
he role will be varied and will involve working across the organisation providing support to both the operational and programme delivery teams. The role will assist the Finance Manager, performing various financial administrative tasks and will also support the community engagement and programme delivery team in varied administrative tasks, including contacting event participants, administering details within our CRM system, assisting with logistics for events such as room booking, catering orders and helping setting up rooms for events.
Key Accountabilities & Responsibilities
- Perform a wide variety of clerical and administrative tasks, supporting the organisation’s operations
- Entering invoice details into Xero/ Quickbooks accounting systems, raising invoices and providing finance administration support to the Finance Manager as required.
- Maintaining mailing lists for course participants, creative producers and community engagement groups. Prepare and distribute correspondence as requested
- Providing administrative support to the Programme and Community Engagement team in terms of sending out invitations, monitoring attendance and assisting with setting up and sending out any surveys or participant evaluation as required
- Providing support for the booking of rooms/catering services or other requirements for the Southampton Forward programme of events.
- Note-taking in meetings as required
- Administration of the volunteer groups
- Conduct data entry to support the charity’s evaluation work
- Attendance at events to support the programme delivery team as required
- Please note this job description is not intended to be all-inclusive, The role holder may perform other related duties as negotiated to meet the ongoing needs of the organisation
Core deliverables and person specification
- Attention to detail
- Eager to learn and develop professionally
- Organised approach to time management
- Ability to prioritise and work to deadlines
- Great communicator
- Friendly and positive approach
- Share our values and commitment to creating a diverse environment at Southampton Forward
Essential
- Experience of office administration
- Excellent IT skills making use of the full MS Office 365 Suite including Outlook, MS Teams, Excel, Word and Powerpoint as required
- Experience of book-keeping or financial administration
- Attention to detail
Desirable
- Qualification in office administration/project management
- Experience using CRM or database management
- Ability to work with changing priorities and sometimes competing needs from other team members
- Excellent data entry skills with a high level of accuracy
- Excellent written and interpersonal skills to be able to communicate with a wide range of people
Visit our website for full details and to apply,
The application deadline is Sunday 7th April at 23:59
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Store Manager to come and join our friendly and supportive team based at our Age UK Saffron Walden shop, one of only a few Boutique shops in the Age UK retail network offering a range of high-end brands and vintage clothing.
The successful candidate will manage a dedicated team of employees and volunteers, providing a high-quality retail service, aiming to surpass targets and expectations, and ensuring every customer has a great shopping experience.
If you are an experienced Store Manager with passion for Retail and would like to use your skills to support a charity that helps thousands of older people across the UK, then this could be the role for you.
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs and covering letters will be anonymised by our recruitment system when you apply for a role at Age UK. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. We are trialling this functionality to strengthen our recruitment process and offer a fair, unbiased selection process.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.