Bristol, Bristol City
£20,000 per year
Permanent, Full-time
Job description

Multi-award-winning Wallace & Gromit’s Grand Appeal works in partnership with Aardman Animations to support Bristol Children’s Hospital and the region’s Neonatal Intensive Care Unit (NICU) at St Michaels Hospital.


Our passionate and motivated community fundraising team are seeking an assistant to help with their ambitious plans to expand the community programme to increase activity and income whilst continuing to deliver excellent supporter care to our incredible family of fundraisers.


This new and exciting role is a fantastic opportunity for an aspiring and multi-talented individual looking to develop a career in community fundraising to join the team. You will have previous experience in fundraising, whether in paid work, as a volunteer, or as an intern.


In this varied role you will provide administrative support to the team. Your day-to-day tasks will include maintaining accurate records on our database (Raiser’s Edge), thanking and stewarding fundraisers, sending out fundraising materials as well as looking after our community of knitters, Facebook fundraisers, managing our collection boxes and supporting our work with schools and organisations when needed.


You will take joy in thanking our supporters through personalised letters and handwritten cards. Meticulous attention to detail as well as being highly organised with a passion for fundraising and wanting to make a difference, is essential.

You will be friendly, approachable and a highly motivated team player, with excellent oral and written communication skills. Your warm personality will enable you to engage and support a wide range of people you encounter whether in person, on the phone or by email. Enthusiasm, initiative and energy are key attributes of The Grand Appeal’s team members.


In addition to a competitive salary, we offer employees a comprehensive benefits package including a pension scheme, medical benefits, and generous annual leave. Grand Appeal HQ is located opposite the Bristol Children’s Hospital, close to the beautiful Bristol Harbourside and the range of shops in Cabot Circus.

The Grand Appeal offers a dynamic, supportive and rewarding workplace for over 40 staff. The bedrock of our organisation is its strong team culture in which all staff play an important part. If this sounds like the right workplace culture for you, you have the required skills and experience, and you are looking for a new challenge, get in touch.

Work for The Grand Appeal and you’ll do more than just a job. The work we do really makes a difference to sick children, their families and the staff who care for them 24 hours a day, 7 days a week. Together, we help save lives.

Key tasks and responsibilities

Support the delivery of the community fundraising programme

  • Provide effective and efficient support to the community fundraising team.
  • Provide excellent supporter care to ensure we are providing the very best experience possible whether on the phone, by email or in person.
  • Represent the charity and attend fundraising and stewardship events, including cheque presentations, as required.
  • Manage and steward our wonderful group of knitters, processing knitting that comes in, thanking appropriately and assist in the organisation of the annual knitter's tea party.
  • Manage our community of Facebook fundraisers using the online platform GivePanel to code, administer donations and steward fundraisers.  
  • Manage the collection tins process.
  • Play a key role in assisting with our ‘Shine Bright’ Christmas campaign and other fundraising campaigns when required.
  • Research current fundraising activities and trends within the charity sector and assist with the development of new projects as required.

Community fundraising administration

  • Create supporter records on our database from a range of sources including postal, online, and third-party platforms ensuring meticulous attention to detail and accuracy.
  • Maintain high quality data on our database through daily data input, in accordance with GDPR and assist in data cleansing tasks.
  • Monitor and administer online giving pages, adding income codes to new pages and updating supporter records.
  • Thank community fundraisers for their donations in a timely and appropriate manner.
  • Ensure that all donations are coded and recorded correctly on our database, liaising with the finance team when necessary.
  • Send out materials to fundraisers.

Other tasks

  • Keep abreast of charity law and abide by the Charities Act, Fundraising Regulator, Institute of Fundraising Code of Practice, Gambling Commission and General Data Protection Regulation.
  • Carry out other tasks and duties as required, to support colleagues across the wider fundraising team.

For full job description and person specification please visit our website



More about Wallace & Gromit's Grand Appeal
Wallace & Gromit's Grand Appeal

Who we are

From the very moment a child or young adult enters Bristol Children's Hospital, The Grand Appeal is here for them. We&... Read more

Refreshed on: 12 November 2021
Closed date: 19 November 2021
Job ref: CommFRAssist
Tags: Fundraising

The client requests no contact from agencies or media sales.