Supporter Operations Assistant

Posted by WaterAid

Supporter Operations Assistant

Greater London

£21,800 - £23,000 per year plus excellent benefits

Permanent

About the organisation

WaterAid is on a mission to change normal for millions of people within a generation – by getting clean water, decent toilets and good hy... Read more

Job Description

Want to use your exceptional attention to detail to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? 

Join WaterAid as Supporter Operations Assistant to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2018 Great Place to Work® award-winning organisation. 

The Supplier Partnerships and Operations team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement, in order to meet our ambitious targets.

Job Description

In this role, you will take responsibility for postal supporter communications and donations received, to open, batch and process donations securely and process other types of communications onto the CRM system.  

You’ll also: 

  • Take responsibility for the accuracy of data added manually on Microsoft Dynamics CRM, ensuring the database is kept clean and up-to-date.
  • Responsibility for the weekly BACs income process. 
  • Set up and amend Direct Debits and standing orders on the CRM.
  • Ensure WaterAid complies and maximises return from the Gift Aid Scheme, through validating Gift Aid declarations and calculating Gift Aid values and to take responsibility for the capture of sponsorship and community groups’ Gift Aid.
  • Develop and maintain effective working relationships with other departments, ensuring an integrated approach, mutual learning and effective use of resources. 

Person Specification 

To be successful, you’ll need: 

  • High attention to detail, with the ability to work methodically to ensure minimal errors and to problem solve should errors arise.
  • Good IT skills (use of Microsoft products) with the ability to input data quickly and with a continuously high level of accuracy.
  • Have the ability to use initiative to find better ways of working, document and communicate ideas effectively

Visit the WaterAid careers page for a full job pack. 

Other Information 

WaterAid benefits include: 

  • 28 annual holiday days, plus bank holidays and additional leave purchase
  • 10%employer pension contribution when you contribute 5% 
  • Agile/flexible working and family friendly policies

We are unable to provide sponsorship for this post.  In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.  

Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

WaterAid is fully committed to protecting those with whom it comes into contact in the course of its work and will conduct appropriate pre-employment referencing and checks. WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. 

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