Cardiff, Cardiff
£21,409 per year
Permanent, Contract, Full-time
Job description

Over the last 29 years Welsh Refugee Council has established itself as a leading third sector organisation in service delivery for Asylum Seekers and Refugees.  It is well recognised and respected across the sector and its core business is:

  • To support Refugees to become integrated into Welsh society
  • To work in partnership to meet the complex needs of our service users
  • To provide education and training
  • To influence and develop policy
  • Public and stakeholder communications


We are looking to recruit a Housing and Landlord Caseworker to assist in preventing homelessness for refugees by enabling sustainable and affordable housing opportunities.


Job purpose

To develop housing opportunities within the private sector for refugees in Cardiff.

To prevent refugee homelessness by engaging with private sector landlords in Cardiff to provide secure, suitable, sustainable, affordable and good quality accommodation.  

To raise awareness and to break down the barriers and dispel the myths which surround Refugees and private sector landlords utilising the support of refugee organisations and the wider community organisations encouraging inclusion with diversity.


Main duties

  • To develop links with private landlords to advocate for refugees on private housing issues in order to increase the availability of private sector housing for the refugee community


  • To provide information and to advise private sector housing providers


  • To develop incentives for private sector housing providers to increase refugee accommodation


  • To work in partnership with and further develop links with private and social landlords, local authorities housing and homeless departments, Welsh Government housing division and refugee community organisations (RCOs) in order to achieve the aims of the role.


  • To attend meetings with prospective landlords and tenants and to accompany tenants viewing prospective properties as appropriate.


  • To work closely with local bond scheme administrators to achieve bonds for prospective private sector tenants from the refugee community.


  • Assist refugees with understanding tenancy agreements and filling out relevant forms.


  • To work closely with refugees and refugee community organizations in order to fully understand each refugee’s varying cultural needs.


  • To develop a quality accommodation checklist to ensure that accommodation offered is of good quality and meets the legal requirements of the private housing sector, i.e. has fire certificates, etc.


  • To work with the private sector housing department of Cardiff City Councils to improve the quality of private sector housing available for disadvantaged groups.


  • To work closely with the British Red Cross, Refugee Community Organisations and Cardiff City Councils.


  • To provide training, undertake presentations, workshops etc., to increase awareness of the vision and disseminate its findings.


  • Provide written reports, updates and information for Senior Management Team and Board, funders, and partners as necessary.


  • To collate statistical information as and when required.


  • Liaison with statutory and voluntary agencies, community groups, community leaders, Housing associations, Cardiff City Council and refugee community organisations.


  • The post holder will be aware at all times of the confidential nature of the information that they hold and will only share information on service users as prescribed by the confidentiality policy or as required by law



Person specification:

Essential Skills

  • An understanding of refugee and asylum seekers issues


  • Experience of the private housing sector


  • Experience of working with people from culturally diverse backgrounds


  • Good communication and people skills both verbal and written


  • An ability to work under pressure, to work some evenings and occasionally at weekends


  • Ability to use Microsoft Offices packages, the internet and the database system (training to be provided)




  • A working knowledge of the Housing (Wales) Act 2004 and the duty of the Local Authority in discharging their duty


  • Ability to speak another language other than English or Welsh



  • Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.


  • Models inclusive behaviour when interacting with staff, clients and the community.


  • Balances and prioritises competing needs and demonstrates/promotes flexibility in a changing environment. 


  • Manages time effectively, meets deadlines, and achieves established goals and objectives.


  • Adjusts communication style to suit situation and audience.


  • Takes initiative to take forward work and develop own skills



Please fill the application attached and send to us by midnight of the 8th July

Interviews will take place on the 16th July 2020

Posted on: 23 June 2020
Closed date: 08 July 2020
Tags: Advice, Information, Housing Management