Jobs in West Midlands

About the Role:

Exciting Opportunity to join Refugee Migrant Centre (RMC) as a Receptionist and become part of our renowned regional charity dedicated to supporting refugees and migrants. With over 23 years of experience, RMC has assisted thousands of individuals from 162 countries, fostering integration and empowerment through various services.

Purpose and Scope of the Role:

As a Receptionist at RMC, you will be the welcoming face of our organisation, providing crucial support in administrative tasks and ensuring smooth operations at our reception area. Your responsibilities will include managing incoming calls, greeting visitors, scheduling appointments, and assisting with general inquiries. Additionally, you will collaborate closely with internal teams to facilitate effective communication and uphold the organisation's standards of service excellence.

Main duties and responsibilities of the role:

· Welcoming visitors and directing them to the appropriate personnel or department.

· Managing incoming calls and transferring them to the relevant individuals.

· Handling inquiries from clients, volunteers, and stakeholders in a courteous and professional manner.

· Scheduling appointments and maintaining appointment calendars.

· Assisting with administrative tasks such as data entry, filing, and photocopying.

· Coordinating deliveries, mail, and courier services.

· Maintaining cleanliness and organisation at the reception area.

· Providing general administrative support to colleagues and management as needed.

Qualifications and Skills:

· Previous experience in a receptionist or administrative role preferred.

· Excellent communication skills, both verbal and written.

· Strong interpersonal skills and a friendly, welcoming demeanour.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

· Ability to multitask and prioritise tasks effectively.

· Attention to detail and accuracy in handling administrative duties.

· Flexibility to adapt to changing priorities and work in a fast-paced environment.

· Knowledge of additional languages is an advantage, particularly languages spoken by refugees and migrants.

Purpose and Scope of the Role:

The Refugee & Migrant Centre (RMC) are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. This great opportunity offers an experienced and innovative candidate the chance to join us, as our HR lead.

This is an exciting time to be joining the team, as we continue to grow to meet our aspirations. RMC are seeking a forward-thinking candidate who will be responsible for ensuring an excellent human resources service to the organisation including advice on complex employment matters, effective employee relations, recruitment, policies and procedures and ensuring that fair and consistent practices are followed in relation to all employment matters. This role is vital to our infrastructure following a period of rapid growth in staff numbers at the charity, as well as in our external activities and impact.

Location: RMC has four branches in Birmingham, Wolverhampton, Walsall and Dudley. The successful candidate will be based on site in Birmingham and/or Wolverhampton with regular travel required to all branches when necessary.

Salary and benefits: £43 - £46k depending on experience and qualifications. Company pension, Employee Assistance Programme, health and wellness support. Training and opportunities for advancement

Hours: Full Time (5 days/35 hours per week)

Contract: Permanent

Main Tasks and Responsibilities

The key features of the role cover:

Strategy

· Support the Senior Leadership Team (SLT) in ensuring strategic workforce planning and change management in alignment with RMC’s overall strategy.

· The post holder must have a proven track record in managing complex HR issues such as grievance, disciplinary, sickness absence and other HR matters and be able to support managers in building effective working relationships.

Service Management

· Leading the provision of a comprehensive human resources service to ensure that we are recruiting the best employees and volunteers and supporting them to deliver outstanding services and other positive change for refugees and migrants.

· Managing RMC’s Human Resources in line with relevant service standards, key performance indicators and the human resources budget, ensuring robust plans are in place but also flexibility to cope with new needs, as they arise.

· Advising the SLT (CEO, Deputy CEO and Head of Services) and other senior managers on human resources matters and ensure all people managers in the organisation have the necessary skills and support to address complex employment issues e.g. in relation to sickness, performance and disciplinary and grievance processes.

· Leading on ensuring that all human resources policies and processes are adequate and reviewed regularly.

· Overseeing RMC’s performance management framework and advise senior managers on any remedial actions required.

· Ensuring timely and accurate workforce information is available as required for trustees, senior managers and the Finance team (e.g. for payroll purposes).

· Actively contribute to RMC’s evaluation process and participating in salary appeal panels and salary benchmarking exercises, and providing advice to senior managers on any salary-related matters.

Learning and Development

· Ensuring the People and Human Resources team provides the best possible learning and development opportunities for RMC employees and monitoring compliance with mandatory training (including data protection, health & safety, and safeguarding).

· Coordinate existing and potential learning and development opportunities.

Culture and Staff-Wellbeing

· Overseeing initiatives to promote the wellbeing of staff, including volunteers, being mindful of the impacts on them of working with marginalised members of society, and monitoring and supporting the wellbeing of staff.

· Managing staff satisfaction surveys, including analysis of results and working with SMT to develop action plans in response to the results.

· Monitoring the diversity of staff and volunteers. Helping to ensure the existing broad diversity at the RMC is maintained and enriched further.

Compliance

· Ensuring compliance by RMC with employment law and safeguarding obligations in relation to staff, including safe recruitment.

· Ensuring any personal data of staff, including volunteers, is kept in line with data protection regulations.

Other Responsibilities

· Recognising the importance of taking care of own wellbeing and taking advantage of wellbeing initiatives offered by the organisation to our staff.

· Ensuring compliance with organisational policies and practices, and attendance at mandatory training.

· Any other duties as required by the organisation.

There will be a two-stage interview process with the 1st stage consisting of presentation and interview and the 2nd of informal meetings with groups of key managers.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We are seeking an experienced IT professional to join the charity.  This is a newly created position reporting to the Head of IT.  The aim of this role is to encompass the charity’s Helpdesk (1^st through 3^rd line support) and IT Technician responsibilities to include new builds and repairs, network and server maintenance, telecoms improvements as well as project support. This role is based at our head office in Snetterton, Norfolk and will support all our sites across the UK as well as end users abroad. Occasional travel to our four UK sites will be required.

We are looking for someone with experience in Windows Operating Systems (Pro/Enterprise & Server), Mobile Operating Systems (Android & iOS), M365 administration (including Entra ID, Intune, SharePoint, Exchange Online), Windows Server roles - DHCP, DNS, Active Directory, Print and Networking (including routers, switches, cabling, APs).

The successful candidate will have great people & communication skills and be able to communicate concepts and instructions clearly to people with non-technical backgrounds.

This role is initially being opened on a fixed-term basis, with opportunity to review after 12 months once an IT roadmap has been developed.

World Horse Welfare’s values are grounded in pragmatism and compassion as it strives to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values. 

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

Are you a strategic thinker who is not afraid to take forward creative and innovative ideas to help reach the target audience?

Are you looking for a role where you can lead a small yet highly effective marketing team?

Would you like to work across a range of campaigns all striving to celebrate and enrich the opportunities which enable every student to succeed in school and in life?

The Prince Albert Community Trust (PACT) are seeking to appoint a Head Marketing and Partnerships to join our centralised marketing team. We are a forward-thinking and innovative Multi Academy Trust (MAT) with fantastic pupils and staff, supportive Academy Representatives, and a great community. We place bespoke professional development and support at the heart of all we do. We are relentless in the pursuit of excellence for all our stakeholders and firmly believe in the coaching model. We are passionate about children’s learning, creative in our approach and constantly reflective in our philosophy.  Our group of schools consists of Prince Albert Primary School, Heathfield Primary School, Highfield J&I School, Birchfield Primary School, Sutton Park Primary School, Lakey Lane Primary School, and Prince Albert High School.  We are a developing MAT, with exciting growth plans over the next few years.

PURPOSE OF THE POST

• Develop, lead and manage partnerships and marketing activities across the Trust
• Lead on engagement with internal and external stakeholders, including partners across public, private and social sectors, to meet joint priorities and provide strategy to inform, shape and develop programmes to target key audiences
• Lead and oversee a co-ordinated offer of partnerships in all PACT schools impacting on pupil outcomes and establishing the Trust’s reputation as a civic institution within its communities
• Take overall responsibility for devising and implementing the Trust’s partnerships and marketing vision

SKILLS & QUALITIES WE ARE SEEKING:

• Experience in a broad-ranging marketing or communications position
• Expertise in delivering marketing and communications activities
• Excellent interpersonal skills and networking skills
• Knowledge of social and digital media, and their use as part of an integrated communication strategy
• Outstanding copywriting skills 
• Ability in using web analytics tools
• Customer focused and committed to the delivery of excellent customer service

WE CAN OFFER YOU:

• A working culture that promotes diversity, equality and social justice
• A caring working environment where your welfare is of paramount importance
• Opportunities for professional development
• A supportive and experienced executive leadership team
• A well-resourced MAT

BENEFITS

• Local Government Pension Scheme (significant employer contribution)
• Generous holiday entitlement
• Additional wellbeing days
• Opportunity for hybrid working 
• Support with your continued professional development
• Inclusion in the Employee Assistance Programme
• Cash back rewards through our Employee Assistance Programme.
• Free Car Parking

To view the full details of this opportunity, please review the recruitment pack attached.To arrange a visit to the Trust, or to request further information, regarding the role,  please contact the PACT HR Team.   Further information about the schools, our outcomes and philosophy can be found via our Trust website.

The PACT is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

“This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role”

My client is a leading UK charity, supporting and empowering people fleeing from conflict and persecution to make new lives in the UK. Providing a range of critical services, they provide urgent practical support as well as looking to inspire a long term change in attitudes.

At present they are looking to appoint an interim Head of Transformation to oversee an organisational wide change programme providing clear oversight and ensuring accountability across all working groups.

Key responsibilities & objectives:

• Lead, drive and manage the organisation’s change programme, providing clear leadership and communication within the business.
• Manage all strategically identified transformation projects from inception through to closure, supporting across the lifecycle of project delivery.
• Responsible for providing portfolio management across all transformation change projects, ensuring all projects are delivered on time and to the satisfaction of key stakeholders.
• Challenge the status quo and provide specialist hands-on guidance and support to the Executive team.

The successful candidate will have previous experience of leading a significant change programme, ideally within a Not-for-Profit environment. Experience of working at a senior level and understanding financial and HR implications of projects are also key.

This role has been assessed as outside of IR35 and open to both remote and office-based candidates (London). My client is also open to candidates looking on both a part time and full-time basis.

This new Legacies Manager role is an exciting opportunity to deliver Speech and Language UK's first proactive legacy programme, which is a key part of their new strategy.

For 1.9 million children in the UK, learning to talk and understand words feels like an impossible hurdle. Speech and Language UK helps children with communication disabilities and provides a unique combination of specialist therapy, teaching and care for children, information for families, and training for teachers and other professionals.

To deliver their new strategy, the charity have created several exciting new roles, all aimed at embedding a relationship fundraising approach to engaging and inspiring institutional, high net worth and long-term supporters.

As Legacies Manager, you will develop, manage and grow the organisation’s legacies portfolio, including securing legacy pledges and stewarding donors who have chosen to leave a legacy gift.

There is an option to work remotely (UK-based) or hybrid (2dpw in Islington office) for this 21 hours a week, part-time role – please discuss options and FTE implications with Joe.

As Legacies Manager, you will: 

• Work alongside the Head of Philanthropy and Partnerships to develop and implement Legacies operational plans to maximize income in line with agreed targets
• Lead and manage relationships with legacy supporters to achieve and exceed income targets
• Provide insight and learning so that the charity can optimize its initiatives both in lifetime-giving and legacy fundraising
• Build and maintain excellent relationships with a portfolio of actual and potential legacy supporters

Ideal skills and experience:

• Proven track record in legacy giving
• Demonstrated success in developing and maintaining relationships with legacy supporters
• Strong understanding of relationship fundraising and legacy giving, including the latest trends and opportunities
• Passion to support Speech and Language UK’s mission and values

Benefits include:

• 28 days per year (including 3 Christmas closure days) plus all bank holidays. 2 additional days annual leave after 5 years’ continuous service
• Life Assurance – x4 annual salary
• Perkbox – Online and instore discounts ranging from retail to restaurants, cinema tickets and fitness.
• 24/7 employee assistance helpline, up to 4 structured counselling sessions, wellbeing resources and much much more!
• Free annual flu vaccinations

We are looking for a highly motivated individual to support the work of the Director SEL Healthwatch.  The successful candidate will be a key part of our friendly team, providing project and administrative support to the Director of SEL Healthwatch, and the wider Healthwatch Greenwich team.

Partnerships and Income Operations Manager

Career Ready is a national social mobility charity that gives young people across the UK the opportunity to have a rewarding career and future. Our programmes are delivered in partnership with thousands of amazing volunteers from companies across the UK, who provide insights, mentoring and experiences of the workplace to our young people, as well as life-changing paid summer internships.

We believe that every young person should have the skills, confidence and opportunity to enjoy a rewarding future. That’s why we work across the UK to connect underrepresented young people with the world of work, unlocking their potential and levelling the playing field. Join us in achieving this.

Role purpose:

The Partnerships & Income Operations Manager plays a multifaceted role encompassing driving pipeline prospecting efforts, managing certain impact reporting initiatives, and nurturing corporate partnerships. This pivotal role serves as a primary point of contact for coordinating various aspects of partnership development, impact reporting, and fundraising activities.

Main responsibilities and accountabilities:

 Corporate Partnerships:

· Lead a portfolio of lower to mid-value corporate donors, cultivating relationships and maximising engagement aligned with organisational objectives.

· Balance support between existing partnership management and developing new business opportunities, including mid to higher value partnerships.

 Pipeline Prospecting:

· Lead the identification and cultivation of prospective corporate donors, both new and potential.

· Utilise relationship management expertise and networking acumen to proactively identify opportunities for engagement in alignment with our balanced scorecard objectives.

· Act as a primary point of contact for inbound and outbound leads, collaborating with the Communications Team on outreach campaigns to drive lead generation and partnership engagement.

· Ensure a seamless experience for prospects entering the organisation, guiding them through the employer customer journey.

· Support the engagement of targeted employers in key sectors and regions, collaborating with income generation colleagues to develop mid to higher value prospects.

· Support the development of bids and pitches, connecting colleagues into their contributions across those efforts.

Engagement Tracking:

· Develop and maintain an Excel document to meticulously track engagement levels and interaction points with stakeholders.

· Coordinate the launch and delivery of quarterly board breakfasts, led by our board members; Manage logistics and invitations for board breakfasts to ensure successful networking opportunities.

· Facilitate a minimum of 10 executive meetings from our existing corporate partner portfolio per quarter with our CEO

· Coordinate the launch and delivery of quarterly sector-specific breakfasts to engage key individuals from existing partners; Coordinate with hosting partners and relevant attendees to ensure successful networking events.

Impact Reporting:

 · Coordinate, own, and update the employer impact reporting calendar for Partnerships and Income, ensuring proactive management of reporting deadlines and deliverables.

· Serve as the templated annual review impact report document owner, ensuring colleagues are familiar with its usage and providing necessary guidance.

· Maintain and update the fundraising FAQs document, acting as the point of contact for the team regarding any new questions and ensuring incorporation of new queries into the document.

Additional Duties:

· Collaborate with colleagues to gather necessary information for impact reporting and fundraising FAQs, coordinating with experts as needed.

· Assist in the development and updating of key information packs and documents related to impact reporting and fundraising.

· Act as a resource for the team, providing guidance and support on impact reporting and fundraising-related inquiries.

· Collaborate with colleagues on specific priority projects contributing to partnership success, such as establishing and growing senior networks with partners and spotlighting partners across channels.

· Secure partner events to maximise engagement opportunities and demonstrate the impact of our work.

· Strengthen external relationships by proactively seeking networking opportunities and identifying speaking engagements.

· Support the team in the funder contracts and payments cycle.

Stakeholders:

 Internal stakeholders include Impact Team, Salesforce, Data, and Digital Team, Finance Team, Communications and Marketing Team, Programme Leads, and colleagues in the Partnerships and Income Team.

External stakeholders include existing corporate partners and volunteers.

Our Values

Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: Trust, Bravery, Collaboration, Empowerment and Inclusion.

Person specification:

Experience required:

· Demonstrated experience in managing employer accounts and generating income.

· Proficiency in impact reporting coordination and management.

· Strong project management skills, including document ownership and development.

Knowledge, skills and behaviours:

· Attention to detail and excellent communication and organisation skills.

· Ability to interpret and utilise data effectively.

· Demonstrated expertise in income generation, business development, and account management.

· Networking and influencing skills, along with strong stakeholder management capability.

· Understanding and interest in social, political, and economic issues related to Career Ready’s mission.

· Commitment to demonstrating Career Ready's values

· Advanced skills in MS Excel, Word, PowerPoint, Outlook, and Teams.

Benefits

You will be rewarded with the following benefits:

· 6% contribution to personal pension plan, subject to 3% employee contribution

· Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of 7 Bank & Public Holidays

· Interest-free season ticket or bicycle purchase loans (or Cycle To Work Scheme).

· Access to both our Reward Gateway Portal and an Employee Assistance Programme

· Flexible working

We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK.

Would you like to join a service that makes a difference to older people in Wales? As a Regional Volunteer Officer living in North or Mid Wales you will help meet the Community Assistance Project objectives by recruiting, inducting, training and supporting suitable volunteers within the region to deliver support at a community level, working closely and in collaboration with local partners.

About you:

• You will be able to work with others to deliver successful projects and services
• You will have experience of recruiting, managing and working with volunteers
• You will have experience of establishing and maintaining productive collaborations.
• Be able to negotiate at a range of levels both in and outside the organisation
• You will have experience of networking
• You will have knowledge of Issues affecting older people in Wales and barriers to accessing support
• You will have knowledge of local services in the public or voluntary sector
• You will have knowledge of diversity of the cultures, environments and communities in which older people and carers live
• Live in North or Mid Wales 

If successful you will:

• Implement the volunteer recruitment plan for the region
• Process all volunteer applications in a timely and professional way, taking the prospective volunteers through the Community Assistance Project recruitment process
• Ensure all prospective volunteers are inducted with Age Cymru and Community Assistance Project partners across the region
• Ensure the delivery of all the relevant training required
• Provide a mentoring / buddying system for the new volunteers
• Ensure all volunteers have appropriate Disclosure and Barring Service checks prior to starting the role.
• Provide ongoing support to volunteers
• When referrals are received, match the service user with the most appropriate volunteer while ensuring a high quality, timely and responsive service is provided
• Identify and attend relevant networks, publicise the Community Assistance Project, establish community links with all appropriate stakeholders and promote the service through a range of methods
• Promote and cascade information, including real-life examples of positive intervention through all available methods
• Maintain accurate and up to date records in the region utilising our case management system and other databases, to provide for the effective monitoring and evaluation of the project
• Support programme evaluation through surveys and questionnaires
• Make onward referrals internally or externally to provide a holistic support package for service users

Great to haves:

• Ability to speak Welsh (Desirable)

Live in North or Mid Wales (Essential) 

What we offer in return:

• Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
• Flexible Hours Working Scheme
• Employer pension
• Generous life assurance up to four times your annual salary
• Healthcare cashback plan

How do I apply for this role?

Please send your CV and a covering letter explaining how you meet the criteria for this role. Your application will not be considered without the covering letter. 

Additional Information:

Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age Cymru politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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We have an exciting opportunity for an Independent Domestic Violence Advisor (Child to Parent abuse) to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of parents affected by domestic abuse from their dependents, delivering our parents group work sessions and co-delivering our young persons group work based interventions.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following probationary period. Travel across the whole of Staffordshire will be required.

As an IDVA you will be asked to:

• Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Specialise in working with Child to Parent abuse and delivering bespoke services - promoting the service and raising awareness of issues arising, minimising barriers and improving access to support

You will need:

• experience of providing support those affected by domestic abuse
• experience of undertaking need and risk assessments and creating safety plans
• experience of the MARAC and other partnership processes
• experience of multi agency working

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an Independent Domestic Violence Advisor (Child to Parent abuse) to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of parents affected by domestic abuse from their dependents, delivering our parents group work sessions and co-delivering our young persons group work based interventions.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following probationary period. Travel across the whole of Staffordshire will be required.

As an IDVA you will be asked to:

• Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Specialise in working with Child to Parent abuse and delivering bespoke services - promoting the service and raising awareness of issues arising, minimising barriers and improving access to support

You will need:

• experience of providing support those affected by domestic abuse
• experience of undertaking need and risk assessments and creating safety plans
• experience of the MARAC and other partnership processes
• experience of multi agency working

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Key Responsibilities:

• Provide high quality information and support in an empathetic and professional manner.
• Conduct a holistic needs assessments for each service user according to their individual circumstances
• Working with each service user to establish the most appropriate sources of support, and agree an action/support plan with them
• Provide a face to face service when there is an over-riding need to do so by visiting service users
• Collaborate with other agencies/service providers who can offer additional support options
• Liaise with partners, ensuring that agreed actions are followed up
• Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
• Contribute constructively to the development of the Service Provision team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.

Person Specification:

Essential

• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national / local / statutory agencies.
• Excellent communication skills, being able to establish rapport and build trust quickly. 
• The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Knowledge and insight into complementary support services (whether national / local / statutory agencies).
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution focussed working with sensitivity and integrity.
• Collaborative, constructive, and solution-focussed
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment. 
• Experience providing support remotely.
• Relevant qualifications in health and social care

Other

Use of own car, ability to travel to support service users / attend meetings.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline. 

Home based or London
5-8 days per year, depending on the committee role

Salary: This is a voluntary role. Committee members receive no remuneration. Reasonable expenses can be claimed in line with NCVO’s expenses policy.
Closing date: 26 April
Longlisting: week commencing 29 April

Shortlisting: weeks commencing 13 and 20 May
Interview dates: by 14 June

NCVO exists to support, empower, and advocate for charities. We have around 17,000 charities, voluntary organisations and community groups as members. Government decision makers, voluntary sector leaders, campaigners, funders and policy developers look to NCVO for our in-depth knowledge and wide-reaching connections.

To help ensure sustainability for the charity sector we must innovate, diversify, and challenge ourselves like never before. We must be bold, courageous, and ambitious to make the biggest possible difference.

This year we’ll start designing a new strategy to shape our work. For success, we need the most visionary minds to help support us and the sector. We’re looking for outstanding people to join our committees.

Our committee members:

• support our board with expert advice and guidance
• make sure the board considers a wider range of views and perspectives
• ensure decisions are made in the best interests of the charity and the voluntary sector.

Committee Roles:

• Audit and risk committee chair
• Audit and risk committee member
• Governance and nominations committee member
• People, culture and inclusion committee member

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 85 staff and income of around £8m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s Canal.

Turquoise Mountain is a British charity that was founded in 2006. We believe artisanal heritage matters and has the power to transform lives. We support artisans to thrive and to revitalise traditions in regions of the world where artisanal heritage is endangered, and to connect people through heritage.

Turquoise Mountain is a fast-growing organisation with offices in Afghanistan, Myanmar, Saudi Arabia, and the Levant, and with over 400 international and local staff members worldwide. We combine a cultural heritage focus with a wide scope of activities; we support artisans to thrive and to revitalize their traditions by any means necessary, and to connect people across the world through heritage. The places where we work are complex and sometimes affected by conflict.

Sound financial records and prudent management of our finances is core to everything we undertake. We have a small central Finance team that closely works with in-country Finance Teams. Because we, as part of our charitable mission, promote the sale of artisan goods to international markets, Turquoise Mountain has a trading subsidiary and also engages independent trading entities in the countries in which it is active. This means our Finance focus covers both charity and commercial, across different jurisdictions, and with culturally diverse teams. This makes the Head of Global Finance role a diverse one, that requires the ability to switch quickly, to build strong relationships, to lead and guide, whilst maintaining spotless financial records and financial compliance and providing senior management with the information and transparency it needs to make strategic decisions.

This is an exciting time to join TM, as we expand our operations and implement best-practices, the opportunity is there for someone who is committed to capacity building and leading a team through positive change.

Please read through the provided Job Description and Person Profile for more information on the role and how to apply.