London, Greater London
£33,600 - £36,000 per year
Permanent, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description

Senior Housing Services Officer

Role Purpose:

To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.

Key accountabilities

  • Income Collection
  • Complaint handling
  • Tenancy & Lease Management to ensure statutory and contractual obligations are met
  • External Liaison to promote Housing Management Service
  • Producing various mangement reports
  • Managing voids & lettings
  • Ensure the Service Delivery is customer focused
  • Line management expereince/ Staff supervision
  • Estate Management & Performance Monitoring
  • Anti-social behaviour management

Core Comptetencies: 

  • Result focus
  • Customer Orientation
  • Effective communication
  • Teamwork
  • Planning & Organisation
  • Decision Making & Initiative
  • Influencing & Negotiating
  • Leadership

Please see attached the full job description for more information.

Additional documents
WHA Senior Housing Service Officer - Job description (.pdf)
Refreshed on: 27 December 2020
Closing date: 26 January 2021
Job ref: WHA/SHSO12021
Tags: Management, Housing Management

The client requests no contact from agencies or media sales.

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