Job Description

Community Engagement Officer ( 12 month FTC)


Passionate about community engagement? Want to make a difference?

We're looking for a Community Engagement Officer (initially on a 12 month FTC) to support the Community team in nurturing and moderating our online community Which? Conversation.

You will have a leading role in growing a community of curious consumers who constantly question the big problems of the day, and then help turn them into loyal advocates.

Which? is the largest independent consumer organisation in the UK. Besides offering expert reviews and advice on almost everything under the sun, our campaigns have driven some of the biggest positive changes for consumers over the past 60 years. These are all conversations we have with our community, and you could take part in them too.

What is on offer?

A supportive team structure, the tools to grow and develop and you can work every day knowing that you're playing your part in making consumers as powerful as the organisations they deal with.

We really believe in getting the best out of our people, and our newly refurbished modern working environment is relaxed and friendly (including fresh fruit, subsidised canteen, great facilities for cyclists and lunchtime runners, and 2 free healthy lunches or breakfasts a week).

There are excellent benefits including 28 days annual leave, private healthcare, and an award winning pension scheme (and the usual...flexible working, Cycle to Work, season ticket loan scheme, etc.) We even have a private section of Regent's Park which is handy for hot summers and team building events!

What you'll be doing:

As a Community Engagement Officer you'll support the management and engagement of the Which? online community.

Duties include:

  • Carrying out confident moderation of community comments and contributions

  • Developing strong and meaningful relationships with community members, including a group of community champions

  • Responding to community questions quickly and confidently

  • Creating reports on engagement activities, including insights that illustrate the business impact of the community

  • You will also be ready to support the Social Media team in responding to consumers and customers on our core social media accounts

What we're looking for

Experience in community engagement or community management will definitely give you an edge, but we want to hear from those who put consumers and customers first.

Occasionally people step over the line, and so you'll have to be confident in carrying out swift moderation. You won't always be fighting fires, as it will be your job to continually spur on discussions about our content.

We always want to hear what consumers think, so you'll be excellent at spotting opportunities and sharing insights with wider Which? teams.

We will need to see experience with:

  • Community support and management in a previous role

  • Demonstrable experience of using community platforms within a corporate setting

  • Strong and confident copywriting skills and the ability to work independently

  • Online customer relationship management experience desired

If this role sounds like your ideal next step, apply today! Send us your CV and a short covering letter outlining why this is your next ideal role by ……..

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce helps us to understand and effectively tackle consumer detriment.

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