We’re delighted to present an exciting opportunity to join the Wild at Heart Foundation team, working within our Adoption department as our Aftercare Advisor. This is a diverse role encompassing animal welfare education, management of canine behavioural issues post adoption and providing technical and scientific information at an operational level.
We are looking for a warm, motivated, and committed individual to join our friendly team. This person must have a qualification in animal behaviour and welfare / clinical animal behaviour along with an in-depth knowledge and understanding of a complex range of canine behaviour issues. This person will also be a good listener who thrives in situations which involve helping others, problem-solving and require resilience. They will also share our values of being compassionate, kind, understanding and act with empathy.
- Title: Aftercare Advisor
- Contract: Permanent, Monday-Friday full-time / part-time (25-30 hours p/week, flexible based on the candidate)
- Location: Home-based (with regular requirements to attend Central London meetings/events)
- Reporting to: Head of Adoption Operations
- Salary: Dependent on experience
Core requirements for this role include:
- Experience of working within a canine welfare or rescue environment.
- A relevant qualification in Canine Behaviour and Training at degree level or higher.
- Proven experience of delivering learning programmes/webinars, and the ability to design and develop user guides.
- Extensive knowledge of positive reinforcement training techniques and the desire to keep abreast of canine behaviour developments to ensure consistency.
- An ability and desire to independently learn about canine legislation, welfare standards and policy, as well as keeping up to date with and applying best practice.
- An understanding of veterinary terminology to aid regular communication with veterinary practices
- Excellent communication and interpersonal skills, both written and verbal – this role encompasses a large element of customer service, and the ability to diplomatically approach difficult and emotional conversations is essential.
- Significant experience of assessing situations and being able to demonstrate both resilience and empathy in an emotionally charged and challenging context.
- Excellent time management and organisational skills – the ability to prioritise and manage a high workload consisting of multiple and complex tasks, often in a changing environment, to deadlines and with minimum supervision.
- Demonstrating a positive attitude towards working both collaboratively and individually.
- An overall adaptable and flexible approach with a focus on using initiative.
- Great IT literacy and competent user of MS Office.
- Driving licence and access to a car.
- The enthusiasm to join a small team with big ambitions – a wonderful aspect of this role will be the potential opportunity to get involved with our wider work and contribute to project work and trips.
- To coordinate the aftercare schedule for all new adopters, which includes webinars and advice clinics.
- To provide post-adoption support and general advice during the crucial settling in period, in order to set adopters up for a successful lifetime with their new rescue dog.
- To provide adopters with advisory resources and direct them to appropriate external assistance.
- To manage and interact within our Facebook adopter community group.
- To liaise where necessary with vet practices.
- To be responsible for the onboarding and management of our UK foster network, with admin support from the Adoption Assistant.
- To oversee the Facebook foster carer group, with support from the Adoption Assistant and UK Adoption Coordinator where applicable.
- To support the Marketing team with the creation of behaviour related blog posts and other relevant website/social media content where required.
- To be responsible for all aftercare admin i.e. Updating the database with webinar attendance and relevant advice clinic notes.
- To provide a monthly aftercare activity report for distribution to the wider team.
Whilst we all work remotely the majority of the time, we’re a sociable team, and are looking forward to welcoming a new addition who will enjoy a friendly working dynamic.
Working for a growing charity consisting of committed and passionate individuals
20 days holiday pro rata (plus an additional day for your birthday!)
Opportunities to travel abroad
Flexibility on location
The client requests no contact from agencies or media sales.