£17,100 - £28,500 per year
Permanent, Part-time, Monday-Friday (24-40 hours available, flexible on candidate), Full-time
Job description

We’re delighted to present an exciting opportunity to join the Wild at Heart Foundation team, working within our Adoption department as our Aftercare Advisor. This is a diverse role encompassing animal welfare education, management of canine behavioural issues post adoption and providing technical and scientific information at an operational level.

We are looking for a warm, motivated, and committed individual to join our friendly team. This person must have a qualification in animal behaviour and welfare / clinical animal behaviour along with an in-depth knowledge and understanding of a complex range of canine behaviour issues. This person will also be a good listener who thrives in situations which involve helping others, problem-solving and require resilience. They will also share our values of being compassionate, kind, understanding and act with empathy.

Role Overview

  • Title: Aftercare Advisor
  • Contract: Permanent, Monday-Friday full-time / part-time (25-30 hours p/week, flexible based on the candidate)
  • Location: Home-based (with regular requirements to attend Central London meetings/events)
  • Reporting to: Head of Adoption Operations
  • Salary: Dependent on experience

Core requirements for this role include:

  • Experience of working within a canine welfare or rescue environment.
  • A relevant qualification in Canine Behaviour and Training at degree level or higher.
  • Proven experience of delivering learning programmes/webinars, and the ability to design and develop user guides.
  • Extensive knowledge of positive reinforcement training techniques and the desire to keep abreast of canine behaviour developments to ensure consistency.
  • An ability and desire to independently learn about canine legislation, welfare standards and policy, as well as keeping up to date with and applying best practice.
  • An understanding of veterinary terminology to aid regular communication with veterinary practices
  • Excellent communication and interpersonal skills, both written and verbal – this role encompasses a large element of customer service, and the ability to diplomatically approach difficult and emotional conversations is essential.
  • Significant experience of assessing situations and being able to demonstrate both resilience and empathy in an emotionally charged and challenging context.
  • Excellent time management and organisational skills – the ability to prioritise and manage a high workload consisting of multiple and complex tasks, often in a changing environment, to deadlines and with minimum supervision.
  • Demonstrating a positive attitude towards working both collaboratively and individually.
  • An overall adaptable and flexible approach with a focus on using initiative.
  • Great IT literacy and competent user of MS Office.
  • Driving licence and access to a car.
  • The enthusiasm to join a small team with big ambitions – a wonderful aspect of this role will be the potential opportunity to get involved with our wider work and contribute to project work and trips.

Role responsibilities:

  • To coordinate the aftercare schedule for all new adopters, which includes webinars and advice clinics.
  • To provide post-adoption support and general advice during the crucial settling in period, in order to set adopters up for a successful lifetime with their new rescue dog. 
  • To provide adopters with advisory resources and direct them to appropriate external assistance.
  • To manage and interact within our Facebook adopter community group.
  • To liaise where necessary with vet practices.
  • To be responsible for the onboarding and management of our UK foster network, with admin support from the Adoption Assistant.
  • To oversee the Facebook foster carer group, with support from the Adoption Assistant and UK Adoption Coordinator where applicable.
  • To support the Marketing team with the creation of behaviour related blog posts and other relevant website/social media content where required.
  • To be responsible for all aftercare admin i.e. Updating the database with webinar attendance and relevant advice clinic notes.
  • To provide a monthly aftercare activity report for distribution to the wider team.

Whilst we all work remotely the majority of the time, we’re a sociable team, and are looking forward to welcoming a new addition who will enjoy a friendly working dynamic.


Working for a growing charity consisting of committed and passionate individuals

20 days holiday pro rata (plus an additional day for your birthday!)

Opportunities to travel abroad

Flexibility on location


Posted on: 11 November 2021
Closed date: 11 December 2021
Tags: Advice, Information

The client requests no contact from agencies or media sales.