NW9, London
£35,000 per year
Permanent, Full-time
Job description

This is an exciting opportunity for someone with lived experience of using services to lead a team in the delivery of Barnet’s statutory Healthwatch function. Inclusion Barnet is looking for a committed and confident professional who is passionate about patient and public engagement, effecting system change, and improving services, in order to improve the experiences of people using health and social care services in Barnet.

As Manager, you will have a fundamental role in leading staff and volunteers, and ensuring service users, patients and external stakeholders are involved in shaping the future of healthcare services in the Borough. Local people are at the heart of everything we do, and you will lead and guide the organisation to ensure that patients and service users are heard, their experiences shared, and their voices amplified, creating change and improving services for all.

About Healthwatch

The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives give people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:

  • Gather views and understand the experiences of patients and the public.
  • Make people’s views known.
  • Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised.
  • Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC).
  • Provide advice and information (signposting) about access to services and support for making informed choices
  • Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion.

About Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North West London. We are a friendly, supportive and inclusive team.  We believe in the power of experience and this is demonstrated by all our services being led, developed and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely.  

How to apply 

Please submit a detailed covering letter with your CV outlining how your skills match the job description and person specification.  The closing date is 10th December with shortlisting complete by 11th December.  Successful applicants will be notified shortly afterwards, with interviews to be held on 16th December.  These will be held on zoom.  As part of our commitment to safeguarding, the successful applicant will be expected to undergo a DBS check.  

This role is for 35 hours a week, hours by mutual agreement with some flexibility required.  Depending on current health advice, the successful candidate may be home based during the early weeks of the role.  Going forwards, some flexible working will still be possible, but the successful candidate will need to be able to spend some of their time at our office in Colindale.  


More about Inclusion Barnet
Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North West London. We believe in the power of experience and this is demonstrated by a... Read more

Refreshed on: 10 December 2020
Closed date: 10 December 2020
Tags: Social Care/Development, Advocacy

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