London, Greater London
£21,000 - £25,000 per year
Permanent, Full-time
Job description
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.


Year Here is a platform for entrepreneurs who want to tackle problems that matter, consisting of a one-year Fellowship and an Accelerator programme offering investment and business support.

Since launching at 10 Downing Street in 2013, we’ve worked with over 250 aspiring social entrepreneurs and launched award-winning social ventures like Appt Health, Migrateful and Chatterbox.



YH is at an exciting and critical time in its evolution and development. With our new board, a growing team, more face-to-face learning and exciting changes to our branding and curriculum, the next 12 months are set to be a monumental time for Year Here. 

We require an organised, proactive, team player to work closely with our Operations and Communications team to deliver against our ambitious plans and objectives for the future. This role would suit someone who loves organising and managing things, would be described as a ‘completer finisher’, thrives on being given an outcome and asked to make it happen, is good with words as well as numbers, and who loves being part of a committed and supportive team.

The Operations and Communications Assistant will report to the Head of Operations and will also work closely with the Head of Communications.

This is a London-based role. We are open to full-time or 4 days per week or flexible hours to suit caring responsibilities.

The deadline for applications is Sunday 18th September.

The salary is between £21,000 and £25,000.



  • Be responsible for creating a great working environment for the Year Here team ensuring that studio and operational systems are working well. 
  • Work closely with our Head of Operations to deliver high-quality systems and processes to enable our team and business to deliver effectively against our mission and strategy. 
  • Deliver a number of the key elements of our communications strategy to enable us to maintain and continue our strong brand and profile. 
  • Support delivery of our twice-yearly Fellow recruitment campaigns to enable us to continue to attract diverse talent to our programmes.
  • Be a great team player getting involved and supporting the range of events, projects and campaigns that we produce every year.



  • Administer our systems and website

Year Here uses a range of operational systems (Google Workspace, Airtable, Trello, etc.) to support effective working. You will manage these systems, supporting the Year Here team and Fellows to work efficiently and effectively. You will also maintain our website, keeping it updated with new images, content, profiles and information.

  • Manage our external communications channels

You will monitor and manage email inboxes, dealing with enquiries and making sure messages are received by relevant team members. You will also oversee community engagement on social media by monitoring Twitter, Facebook, Instagram and LinkedIn inboxes, replying to comments and engaging with relevant platforms.

  • Manage a stimulating and functional workspace

Year Here has an exciting partnership with the RSA. As part of our relationship with the organisation, we have access to office and workspace in RSA House for our team and Fellows. You will lead on ensuring our office is a functional, flexible and well-run space for our both team and our Fellows.

  • Support our comms strategy

You will use scheduling tools to post across our social media channels, help build email campaigns on Mailchimp and use analytical tools to report on digital activity. You will help to maintain relationships with recruitment partners, advertisers and press to help us spread the word about the Fellowship. This may also involve supporting the delivery and promotion of events, and liaising with alum and freelancers on projects.

  • Support effective financial management

Our client relationships, supplier relationships and financial compliance are built on solid financial management. You’ll support the Head of Operations to deliver some of Year Here’s routine financial processes.



We’re keen to hear from a range of applicants from diverse professional backgrounds who can demonstrate some, or all, of the following capabilities:

  • You’re diligent and ordered in your work.

People know you as highly organised and it irks you when things aren’t in their right place. You’re happy to help others bring similar order to their work and their environment. Your attention to detail is fantastic and juggling several tasks and priorities comes naturally to you.

  • You’re a reliable and flexible team player.

You’re keen to support others in the most effective way possible. You’re as comfortable supporting your colleagues on some tasks as you are taking ownership for others. You always do what you say you’re going to do, communicate well with your team and delight in going the extra mile for the people you work with.

  • You’re a thoughtful and adaptable communicator.

You’re an excellent written and verbal communicator with the ability to adapt your tone and style to the context and audience. You’re as comfortable providing warm, informative and prompt responses to queries from prospective Fellows as you are crafting an engaging social media post.

  • Experience managing social media accounts.

You are familiar with the functions of multiple social media channels (Instagram, Twitter, Facebook, LinkedIn) and are comfortable writing captions, scheduling posts and managing our online community.

  • Confident with IT systems.

You might not have used all of the software we use at Year Here but you're confident with IT systems and can demonstrate experience in line with some of the following areas: administering business systems (eg. Google Workspace), managing productivity tools (eg. Slack), using CMS platforms (eg. Wordpress), scheduling social media (eg. Hootsuite), building email campaigns with CRMs (eg. Mailchimp). You’re comfortable using the Microsoft Office suite, particularly organising information and data in Excel.

  • You’re committed to social justice, diversity and inclusion

You understand the need to dismantle unjust systems and you are committed to this work. You know that this starts with being engaged in personal work to better understand your part in patriarchy, systemic racism, classism, homophobia, transphobia, ableism and other oppressions.



  • £21,000 to £25,000 per annum initially, depending on experience;
  • Access to tonnes of events and training sessions delivered by some of the leading lights of the social entrepreneurship world;
  • A strong commitment to personal and professional development – with a personal £500 annual training budget;
  • A beautiful central London office based within RSA House;
  • Up to 3% contribution to your pension;
  • Cycle to work scheme
  • 25 days’ paid annual leave per year, plus all bank holidays off.


  • Tell us about yourself and why you want this role.
  • Tell us about a time you supported a colleague or a team to complete a piece of work or a project.
  • Tell us where you heard about this role.
  • Attach your CV and/or link us to a LinkedIn profile.

The closing date for the role is midnight on Sunday 18th September.

There is a 3-stage selection process:

  1. Submission of CV and cover letter as detailed above
  2. An initial video interview (30 minutes) – Tuesday 28th September
  3. A final round interview and a test (120 minutes) – Tuesday 5th October 


Year Here recognises that some communities have been historically excluded from the Social Innovation space. We are committed to playing our part in ensuring talent from within these communities can take part in our programme. We pride ourselves in fostering diverse talent, faculty and curriculum and believe lived experience drives innovation. We actively encourage applications from Black, Indigenous, People of Colour, LGBTQI+, Neurodiverse and Disabled communities to apply for our Programme. Please reach out for more information about our Black Lives Matter, Anti-Racism and Diversity and Inclusion Commitments or our hiring and selection practices.



Unlike a traditional Master's, the Year Here Fellowship is an immersive, action-oriented postgrad course. Over one year, diverse and multidisciplinary cohorts of Fellows learn at the frontline of inequality – in care homes, homeless hostels and schools across London. Supported by a rigorous social innovation curriculum and industry mentoring, they found some of the most promising social startups in the UK.

Our new Year Here Accelerator supports those emerging businesses with investment, specialist business support, access to clients, and office space.

We’re also launching the Year Here Foundation, a new charity aiming to widen access to social entrepreneurship through the provision of financial bursaries and other practical support to high-potential entrepreneurs from low-income backgrounds.

Our growth

Since launching at 10 Downing Street in 2013, we have grown steadily. Today, we are a team of 12 and a faculty of 80+ social impact experts. We turnover £850,000 / year.

Our business model is unique. We don’t charge a tuition fee for the Fellowship. Instead, Fellows work on real-world social projects that we are paid for. This income, along with some recurring grants, covers the cost of the programme. The Accelerator makes money by taking a cut of the startup investment raised and a small stake in each company. The Foundation raises funds from philanthropists who share our mission.

Year Here is a social enterprise; meaning that our purpose is to create positive change in society rather than to maximise shareholder profits. Our Articles of Association state that at least 20% of our profits must be reinvested in our social mission.

Social Impact

Year Here’s 256 Fellows have collectively volunteered over 160,000 hours in frontline services – including homeless shelters, care leavers’ services​ and pupil referral units – and launched 42 new social ventures backed by Nesta, The Observer, Ashoka, UnLtd, Bethnal Green Ventures and the Esmée Fairbairn Foundation.

These ventures include: 

  • Birdsong, a fashion brand selling clothes made by women’s groups, from older knitters to migrant seamstresses, with a ‘no sweatshops, no photoshop’ ethos.
  • Fat Macy’s, a restaurant that trains homeless Londoners, with profits helping them raise a deposit for their first flat.
  • Appt, a HealthTech company that uses behavioural economics to improve uptake of preventative healthcare measures in diverse patient communities.
Application Instructions

Send your application to Josh Falconer-Roberts with the subject line “[Your Name] / Operations and Communications Assistant” and briefly:

- Tell us about yourself and why you want this role.
- Tell us about a time you supported a colleague or a team to complete a piece of work or a project.
- Tell us where you heard about this role.
- Attach your CV and/or link us to a LinkedIn profile.

Any questions about the role or the selection process should be directed to Josh on the email address above.

More about Year Here
Year Here

A year to test and build solutions to some of society's toughest problems

Year Here is a platform for p... Read more

Refreshed on: 03 September 2021
Closed date: 18 September 2021
Tags: Admin, Communications, PR