Northallerton, North Yorkshire (On-site)
From £19,850 per year depending on experience
Permanent, Full-time
Job description

Charity Shop Manager
Northallerton with occasional travel to other locations in Yorkshire

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Charity Shop Manager to support our Brand and Relationships team.

The Benefits

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Charity Shop Manager, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Charity Shop Manager, you will play a key role in ensuring the smooth running of the shop long-term.

Supporting the Retail Operations Manager, you will lead a team of volunteers to raise funds to invest in achieving the charity’s strategic goal to save 2,000 lives each year, portray the charity as a professional, credible brand which acts with integrity and provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.

Specifically, you will:

- Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

- Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.

- Review weekly sales figures and from these identify ways to maintain and maximise income, ensuring information is accessible to volunteers so they are kept up to date.

- Line manage the assistant manager, working together to ensure there is management cover and sufficient volunteers to operate all trading hours.

- Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment. Manage ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.

- Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.

- Ensure the shop is always presented to the highest standards with attractive visual merchandising and window displays.

About You

To be considered for this role, you will need:

- Experience of managing people/volunteers including recruitment and development.

- Experience of meeting and exceeding targets within a retail environment.

- Previous retail experience in charity sector or commercial sector is desirable.

- To ideally be educated to A-Level or equivalent.

- To be highly organised with good time management skills and the ability to prioritise workload and meet deadlines.

- Excellent communication and interpersonal skills with the ability to motivate self and others.

- The ability to use own initiative.

- To be resilient and adaptable to change.

- Demonstrably strong planning, guiding and motivation skills with a desire to successfully achieve targeted income is desirable.



Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner, before 25th May 2022. Please read our privacy notice before applying.


The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

More about Yorkshire Cancer Research

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an ex... Read more

Posted on: 11 May 2022
Closed date: 25 May 2022 at 23:59
Tags: Retail, Volunteer Management

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