Knaresborough, North Yorkshire
£18,278 per year
Permanent, Part-time, 20 hours/week with flexibility for holiday and sickness cover
Job description

Deputy Charity Shop Manager
Knaresborough with occasional travel to other locations in Yorkshire

Part time, with flexibility for holiday and sickness cover

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team and a number of new roles are being created. As such, we are now looking for a Deputy Charity Shop Manager to support our Brand and Relationships team.

The Benefits

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Charity Shop Manager, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Deputy Charity Shop Manager, you will play an active part in running our shop in Knaresborough, supporting the Shop Manager in implementing processes and ways of working.

You will support the Shop Manager in leading a team of volunteers to raise funds to invest in achieving the charity’s strategic goal to save 2,000 lives each year, portray the charity as a professional, credible brand which acts with integrity and provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.

Specifically, you will:


- Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

- Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.

- Manage the efficient and effective day-to-day operation of the shop in the absence of the Shop Manager.

- Assist the Shop Manager to ensure the shop is presented to the highest standards with attractive visual merchandising and attractive window displays.

- Support the Shop Manager to ensure that all charity policies, shop standards and operating procedures are communicated effectively to all volunteers and are maintained and followed in a consistent manner.

- Prepare and complete all shop administration in the absence of the Shop Manager including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.

- Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.

About You

To be considered for this role, you will need:

- Experience of managing people/volunteers including recruitment and development.

- Previous retail experience in charity sector or commercial sector is desirable.

- To ideally be educated to A-Level or equivalent.

- To be highly organised with good time management skills and the ability to prioritise workload and meet deadlines.

- Excellent communication and interpersonal skills with the ability to motivate self and others.

- The ability to use own initiative.

- To be resilient and adaptable to change.

- Demonstrably strong planning, guiding and motivation skills with a desire to successfully achieve targeted income is desirable.


To apply, please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 10 October 2021.  Please read our privacy notice   before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible  working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.


We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please visit our website.    

Application Instructions

Please submit both a CV and Covering Letter.

More about Yorkshire Cancer Research
Yorkshire Cancer Research

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an ex... Read more

Posted on: 23 September 2021
Closed date: 10 October 2021
Tags: Management, Retail

The client requests no contact from agencies or media sales.