Harrogate, North Yorkshire
£18,500 - £22,500 per year depending on experience
Permanent, Full-time
Job description

Digital Assistant
Harrogate, North Yorkshire

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Digital Assistant to support our Finance & Corporate Services team.

The Benefits

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Digital Assistant, you will support the whole digital team with all administrative tasks as well as supporting the delivery of digital and technology projects. This includes managing our new starter and leavers processes, acting as the point person for our third party IT partner, assisting in the delivery of digital skills training and development, helping users to get the best out of the tools provided to them, ordering and logging new equipment and database administration.

Supporting the Digital & Technology Manager, you will help us to provide digital systems, tools, and capabilities to enable our colleagues, volunteers and other stakeholders to be the best they can be and ultimately help the Charity delivery against its strategy – to reduce cancer deaths in Yorkshire by 2000 by 2025.

Specifically, you will:

- Provide our colleagues with the equipment, software and training to allow them to perform their role as optimally as possible from wherever they need to be. This will involve liaising with our IT Partner to order equipment and set up new accounts, manage the process when somebody leaves the Charity, and liaising with telephony providers.

- Act as a first escalation point when your colleagues are not getting what they need from our IT Provider or any other third party provider. You will help colleagues and trustees with simple technology challenges.

- Play a key part in contributing to the creation of digital & technology policies, processes and training materials so all staff understand what good looks like and support the Head of Digital in evolving the Digital Roadmap, keeping it up to date and circulating as needed.

- Be a Microsoft Teams administrator, coordinating the set up and administration of Microsoft Teams and Channels including managing external guest access. You’ll also coordinate the set-up of new SharePoint sites and permissions groups working with our IT Provider and keep track of all third-party tools and software in use including users and admins e.g. Trello, Miro, AirTable etc.

- Provide administrative support to the other members of the Digital team to enable them to work as effectively as possible. This will involve coordinating diaries, producing agendas, scheduling resource, updating documentation etc.


About You

To be considered for this role, you will need:

- Demonstrable experience of a passion for digital and technology.

- A good understanding of the digital and technology landscape.

- A basic understanding of digital transformation.

- Strong digital and IT skills with excellent written communication skills.

- A Bachelor’s degree or equivalent in a technology related subject or proven experience in a similar role at a similar level is desirable.

- Strong interpersonal skills with an ability to engage with internal and external stakeholders and excellent organisational skills, including time management skills and the ability to prioritise workload to meet deadlines are desirable characteristics.


Before applying, please visit our website to view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.


More about Yorkshire Cancer Research
Yorkshire Cancer Research

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an ex... Read more

Posted on: 07 October 2021
Closed date: 24 October 2021
Tags: IT, Digital