Lingfield, Surrey
Victoria, Greater London
£16,894 per year (Pro rata of £20,837.00 based on 30 hours per week)
Permanent, Part-time, 30 per week
Job description

Supporter Care Administrator
Fundraising and Engagement
Supporter Engagement Senior Manager
Home-based/Lingfield office (with occasional travel to London)
£20,837 (£16,894 pro rata for 30 hours)
30 hours per week


About us


Young Epilepsy is the children and young people’s epilepsy charity. Our purpose is to create a society in which children and young people with epilepsy are enabled to thrive and fulfil their potential, in which their voices are respected, and their ambitions realised.


We work with children and young people across the country, as well as many of those people and organisations who shape their lives - parents, health and care professionals, researchers, teachers, policymakers and more.


Informed by young people and drawing on our strong legacy of expertise in education, health and research, we have developed and published our new 2020-2025 strategy. This focuses

our work around 4 offers; Learning, Health, Research and Information, with firm foundations in our three value statements:

  • Young people are at the centre of everything we do
  • We work together to make a greater difference
  • We are courageous and ambitious for change

These values will ensure that we always put the voices, the rights and the best interests of children and young people first and commit us to working in partnerships that can increase our impact. They also ensure that we are inspired by the courage and ambition of the young people with whom we work, knowing that together, we can drive the change in society and services we all want to see.


Your role


You will deliver outstanding supporter experience to help grow supporter relationships and loyalty. As a key member of our fundraising team, you will enjoy engaging with a wide range of people on the phone, via email and in person. You will play an important role in thanking and inspiring supporters and will be friendly, approachable and a highly motivated team player. 


This new and exciting role is a fantastic opportunity for an aspiring individual to grow and develop their fundraising and customer service skills. You will have previous experience of supporter or customer care with a proven track record in developing relationships, experience of working with CRM systems and/or databases and have worked in an administration role.


Key tasks


To ensure the timely and accurate processing of donations, being a first point of contact to supporters.

To engage and steward supporters by inspiring them to donate and maximise their fundraising, ensuring their donor journey is tailored, relevant and exciting.

To ensure the smooth running of the CRM (Beacon), keeping records up to date and accurate.

To implement engaging supporter focused marketing communications ensuring that the voice of children and young people with epilepsy is central.

To undertake a range of administrative and support functions to ensure the effective running of the Fundraising and Engagement team.    



  • 27 days annual leave plus 8 days Bank Holidays (pro rata if part time)
  • Flexible and home working opportunities
  • Occupational pension scheme
  • Subsidised dining room
  • Gym membership (optional, on-site)
  • Perkbox membership
  • Opportunities for career progression
  • Free parking on campus

We are committed to safeguarding and promoting the welfare of young people. An enhanced Disclosure and Barring Service check  will be required.

Young Epilepsy and St Piers are proud to be equal opportunities employers with culturally diverse teams. As such, applications from  people of all genders, races, religions, disabilities and sexual orientations are welcomed.

Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy.
Registered Charity No: 311877 (England and Wales).

Posted on: 07 December 2021
Closed date: 05 January 2022
Job ref: REQ000175
Tags: Admin, Fundraising

The client requests no contact from agencies or media sales.