Ealing, Greater London
£36,000 - £45,000 pro rata, Dependent on Experience
Permanent, Part-time, Full-time
Job description

Purpose of the job:

The Operations Director will lead, direct and manage Healthwatch and Engagement services and business operations across the organisation. The post holder will work with external partners and linked providers and be responsible for all aspects of service operations ensuring delivery of services in line with contract and funder requirements achieving high quality and positive outcomes for service users.

This is a senior role within the charity. The post holder will have wide ranging responsibilities for the performance and development of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with counterpart roles in other organisations, and contributing to joint development and working groups locally and regionally. The post holder will also work with the Chief Executive, as part of a Senior Management Team, to implement the strategic plans and overall management of services, ensuring the successful strategic development of the organisation, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The Operations Director will be required to represent the organisation at a senior level both internally and externally.

The post holder will require business and financial acumen to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value in the market we are operating in.

YVHSC offers flexible working hours, 25 days A/L and training & development. This role is viewed as a growth opportunity and it is expected the role will develop as the directorate increases.


Applications will be by CV and Cover letter, with no more than a two-sided page addressing the job description.




For an informal chat about the role please contact:

Tim Spilsbury

Chief Executive

(Contact details attached on the Additional Documents) 

Posted on: 09 July 2019
Closed date: 23 July 2019
Tags: Management, Operations

The client requests no contact from agencies or media sales.