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Closed: 21 September 2017


Posted by Zacchaeus 2000 Trust

Location Westminster, London, Greater London

An exciting opportunity to join a London wide charity which combines casework and campaigning to address welfare benefits issues

Job Description

About the role

As a Zacchaeus 2000 Trust Caseworker you will contribute towards the provision of a practical and advisory service for low-income households who have difficulties in paying essential household expenditure or have other problems with the welfare benefits system and associated housing issues, such as the benefit cap. You will also be dealing with negative decisions in relation to homelessness and suitability reviews.  You will manage your own specialist caseload and will advise and support volunteers who are not specialists in this area.  You will be supported by a highly skilled senior casework manager who has developed policies and a casework database system that enable all caseworkers to handle a fast moving  but manageable caseload.  You will have a significant role to play in a highly capable and experienced casework team, and at the same time you will work as part of a wider multi-disciplinary team and contribute to all our work, including policy and campaigning.  This makes for a varied and exciting role.

About Zacchaeus 2000 Trust

Based in Westminster, the Zacchaeus 2000 Trust was set up to combat poverty and homelessness across London through specialist advice and casework, policy and campaigning, practical support and services to local communities.  We currently specialise in social security and homelessness, using evidence from our casework to influence policy. The Zacchaeus 2000 Trust is more commonly known as Z2K and we operate out of offices in Victoria and Queens Park and provide advice surgeries in North and South Westminster.

Z2K’s projects include welfare benefits and housing advice casework, a private rented sector access scheme, through which we support tenants into long term housing solutions; a complaints project through which we expose faults in the processes relating to welfare benefits; and a specialist tribunal service to represent welfare benefits clients.  In 2016 the casework team recovered nearly £2m in benefits payments for their clients. 

We are primarily funded by trusts and foundations, and as an independent charity, we are in a strong position to campaign and bring about longer term change on welfare benefits and rights.

About You

You will have gained experience of welfare benefits and/or homelessness advice work through voluntary or other paid experience. You will have a commitment to working with communities who are highly disadvantaged and a passion for helping people to overcome homelessness and poverty.  You will have the ability to interview, advice, and work with service users empathetically, and have the willingness to try new tasks and support the wider team with policy work and online communication such as blogs and tweets. From time to time you will be asked to work outside of usual working hours. 

The client requests no contact from agencies or media sales.

Cover letter and Job Description (.pdf) Download

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