Jobs for the Disability sector in South east

Role Purpose

The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.

 Key Responsibilities

 1. Operational & Administrative Support

 · Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.

· Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.

· Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).

· Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.

· Support with provision of data for analysis and insight

· Administer internal systems including intranet content, document repositories and online resources.

· Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.

· Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics..

2. Project & Process Coordination

· Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.

· Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.

· Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.

3. Stakeholder & Customer Service

· Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.

· Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.

4. General

· Undertake such other duties as the line manager shall from time to time determine

· Demonstrate the values and cultural aspirations of RDA in all work.

· Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.

Person Specification

Essential

· Strong administrative and organisational skills with experience managing multiple priorities

· Excellent customer service and communication skills, including via phone, email and digital channels

· High attention to detail and accuracy, particularly in data handling

· Proven ability to deliver against deadlines and service standards

· High computer literacy, including MS Office 365 and CRM/databases

· Ability to use initiative, problem-solve and identify opportunities to improve processes

· Comfortable working in a busy, multi-functional team

· Empathy with RDA’s values, aims and approach

Desirable

· Experience supporting governance, compliance or operational procedures

· Experience with Salesforce, WordPress or other CRM/content systems

· Experience managing stock, orders, or supplier relationships

· Familiarity with training/qualification pathways or membership administration

· Experience working with volunteers or in a volunteer-led environment

· Understanding of disability, equestrian context or charity operations

We’re looking for an empathetic and skilled Facilitating Trainer to join our Lived Experience Training team, supporting autistic trainers and trainers with learning disabilities to co-deliver the Oliver McGowan Tier 2 Training across Hampshire.

This nationally recognised programme helps professionals in health and social care better understand and meet the needs of autistic people and people with learning disabilities. You’ll play a key role in ensuring that trainers with lived experience are supported, empowered, and able to deliver engaging, high-quality training sessions.

We actively welcome applicants from all backgrounds and identities, particularly those with lived experience of autism, learning disability, or neurodiversity, and from groups currently underrepresented in our workforce.

You will:

• Facilitate Oliver McGowan Tier 2 training sessions across Fareham, Portsmouth and Southampton
• Support co-trainers with lived experience of autism and learning disabilities to prepare for and deliver training sessions
• Provide practical support around travel, accessibility, preparation and wellbeing needs
• Encourage the development and confidence of co-trainers, supporting them to contribute to and lead sessions where possible
• Ensure that training venues, materials and delivery approaches are adjusted to meet trainers’ individual needs
• Work collaboratively with the wider Lived Experience Training team to manage session registers, feedback and administration
• Support trainers to debrief following sessions where needed, promoting wellbeing and continued participation
• Promote inclusion, respect and empowerment in every training interaction

We’re looking for someone who can demonstrate:

• Experience delivering face-to-face training, ideally within health, social care or a related setting
• Experience building rapport and working collaboratively with autistic people and people with learning disabilities
• Strong communication, facilitation and organisational skills, with a collaborative approach
• An understanding of the barriers faced by autistic people and people with learning disabilities, and a commitment to inclusion and empowerment
• Knowledge of current issues and best practice within autism, learning disability and health and social care sectors
• Confidence balancing the needs of co-trainers, learners and training delivery requirements
• The ability to work independently as part of a distance-managed team
• Competence using Microsoft Office, Teams and Zoom
• A full driving licence or the ability to travel regularly across Hampshire

Essential requirements:

• Oliver McGowan Tier 2 Facilitator qualification
• Good standard of education, including GCSE Maths and English (or equivalent)

Desirable:

• Oliver McGowan Tier 1 Facilitator qualification
• A relevant training or teaching qualification

We’re a flexible, supportive employer. We’re happy to discuss any access needs, working pattern requests or adjustments that would help you thrive in this role.

Why join us?

Impact Initiatives is a Brighton-based charity with a strong reputation for supporting people of all ages and abilities across Sussex and beyond. Our Lived Experience Training project empowers autistic trainers and trainers with learning disabilities to influence change and build professional confidence.

You’ll join a welcoming, values-led team dedicated to inclusion, development, and the power of lived experience to make a difference.

Closing date: Open until vacancy is filled – early application is advised
Interviews: Late May – Early June 2026

The successful applicant will be subject to a Basic DBS check. Having a criminal record will not necessarily bar someone from working with us and any disclosures will be considered in relation to the duties of the role.For further details and to apply, please visit our jobs page on our website

Money & Energy Adviser
FTE salary: £28,000 FTE
Pro rata salary: £18400 (23 hour week)
Home-based, with travel as required
23 hours per week
Fixed term maternity cover till 31 Dec 26 (subject to external funding)

About the role
This is an exciting opportunity for an experienced welfare benefits advisor with a passion for sharing knowledge and supporting vulnerable people.

This post is providing maternity cover until 31 December 2026 – or until the early return of the substantive postholder.

With around 4 in 10 beneficiaries, we support seeking help with financial difficulties, this is a pivotal role for Kidney Care UK.

You will be working remotely providing income maximisation and energy advice and support for kidney patients in the UK, supporting them to achieve better financial security. Working closely with Patient Support & Advocacy Officers, provide informed and compassionate support to provide excellent outcomes for our beneficiaries.

Our external partners – British Gas Energy Trust have committed to fund our Money and Energy Service until March 2027. We anticipate confirmation by December 2026 whether funding will be extended beyond March 2027.

This role is made possible thanks to the support of British Gas Energy Trust.

About Kidney Care UK
Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Money & Energy Advice Service
The Money & Energy Advice Service (MEAS) provides information and support for welfare benefits and income maximisation and promotes awareness of efficient energy use. Working closely with Patient Support officers, MEAS provides specialist knowledge and directly supports clients to achieve sustainable financial outcomes. The service was established in 2023 with the support of British Gas Energy Trust and is embedded as a valued element of the many ways Kidney Care UK supports people affected by kidney failure.

What we offer
 

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:
• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme