Location-UK, London or London whereabouts
Department- Business Support
Reports to (Line Manager): Director of Finance and Business Support
Responsible for( Line managing): IT Officer and Operations Officer
Grade: E
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.
About the Job
The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.
The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.
Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:
Strategic Operations & IT Leadership
· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.
Operational Systems, Policies, and Services
· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
· Provide operational advice and support to Global Teams and clusters in London and overseas.
· Support localisation processes, including country office operations and office closures as required.
· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.
· Ensure maintenance of the digital assets and equipment register.
IT Strategy and Digital Enablement
· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
People Management and Collaboration
· Line manage Operations & IT staff and coordinate communities of practice across operational areas.
· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
· Manage the Operations & IT budget and ensure efficient use of resources.
Skills and experience required
The successful candidate will bring:
· Experience managing projects and task groups to improve operational practice and processes.
· Strong analytical skills, including data analysis, reporting, and identification of trends.
· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
· Strong collaboration skills and ability to work across teams, functions, and with external partners.
· Alignment with HelpAge values: impact, learning, partnership, and inclusion.
How to apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.
Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.
Interested and experienced candidates are requested to submit their CV &Cover Letter Only to the email provided.
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
Volunteer Coordinator
Location: Milton Keynes, Buckinghamshire (minimum 3 days in office per week)
Salary: £29,000 - £32,000 per annum
Vacancy Type: 12 month contract, Full time 37.5 hours per week
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.
Main Purpose & Scope of the Role:
The Volunteer Coordinator is responsible for the coordination, delivery and ongoing support of volunteer activity across the charity, ensuring volunteers have a positive, meaningful and well‑supported experience.
This role combines hands‑on volunteer coordination with people engagement activity, supporting engagement, communication and safeguarding processes across both volunteers and staff. The postholder works closely with colleagues across the organisation to ensure volunteer involvement is well‑planned, compliant and aligned with operational needs.
What You’ll Do:
You will coordinate the end to end volunteer journey, from recruitment and onboarding through to ongoing support, engagement and departure. You will act as a key point of contact for volunteers, support teams to work effectively with volunteers, and ensure accurate records, communication and safeguarding processes are maintained.
Reports to: People Engagement Manager
About the Role
This is an operational, people‑focused role suited to someone who enjoys building relationships, organising activity and supporting others. You will work closely with staff, volunteers and external partners, ensuring volunteering activity runs smoothly and consistently across the charity.
The role requires excellent organisation, strong communication skills and confidence.
Responsibilities of the Role
Volunteer Recruitment & Engagement
- Coordinate volunteer recruitment activity to meet charity needs
- Support the delivery of volunteer marketing campaigns across social media, recruitment platforms and community networks
- Build and maintain relationships with community groups, schools, businesses and partner organisations
- Represent the charity at volunteer recruitment events and community activities
- Support interviews and suitability assessments for prospective volunteers
- Ensure references and checks are completed in line with policy
Volunteer Onboarding, Training & Support
- Coordinate induction processes for new volunteers
- Ensure volunteers receive appropriate role specific training, working with internal teams
- Maintain regular communication with volunteers to support engagement and retention
- Act as a key point of contact for volunteer queries or concerns
- Support volunteers leaving the organisation and gather feedback
Volunteer Engagement & Communication
- Support clear and consistent communication with volunteers across the charity
- Maintain and update volunteer communications via Assemble and other platforms
- Support the Volunteer Forum and other engagement initiatives
- Develop and maintain guidance and resources for staff working with volunteers
Compliance & Administration
- Ensure volunteer activity complies with safeguarding, GDPR, health & safety and volunteer management standards
- Maintain accurate and up to date volunteer records on Assemble
- Monitor volunteer data and prepare basic reports on recruitment, engagement and retention
- Escalate safeguarding or compliance concerns to the appropriate manager
Fundraising & Cross Departmental Support
- Coordinate volunteer involvement in fundraising events and campaigns
- Work closely with fundraising, operations and HR colleagues to ensure volunteer support is effective and well planned
- Promote good practice in volunteering across teams
Person Specification
Experience & Qualifications
Essential
- Experience in volunteer coordination, people engagement or a related role
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to build positive relationships quickly
- Experience working with databases or volunteer management systems
- Ability to work independently and collaboratively across teams
- Understanding of safeguarding and confidentiality principles
- Good IT skills including Microsoft 365
Desirable
- Experience working in the charity sector
- Knowledge of volunteer management systems (e.g. Assemble)
- Experience supporting training or group facilitation
- Interest in animal welfare, assistance dogs or medical research
Other Requirements
- Willingness to travel occasionally to attend recruitment events or meetings
Diversity, Equality & Inclusion
We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.
To Apply
If you feel you are a suitable candidate and would like to work for Medical Detection Dogs, please do not hesitate to apply.
