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Permanent jobs in East midlands

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Closing in 5 days
Tameside Link, Ashton-under-Lyne (On-site)
£35,000 - £42,000 per year
Posted 6 days ago Apply Now

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Alzheimers Society, Northamptonshire (On-site)
£25,391 - £27,450 Per Annum Pro Rata
Posted 6 days ago
Closing in 2 days
University of Oxford - Development and Alumni Engagement, Oxford, Oxfordshire (Hybrid)
£39,424 - £51,983 per year
Drive high-impact philanthropic fundraising for life-changing medical research as a Development Executive at Oxford University
Posted 6 days ago
Closing in 5 days
Henshaws Society for Blind People, Manchester (Hybrid)
£41,696 per year
Grow income and partnerships that support people with sight loss across Greater Manchester through public sector and corporate engagement.
Posted 6 days ago
Closing in 6 days
Neuroendocrine Cancer UK, Remote
£45,000 - £50,000 per year pro rata for 3 days/week
Lead bold campaigns, drive national awareness and bring proactive, impactful communications to Neuroendocrine Cancer UK.
Posted 6 days ago
Age UK Cheshire, Alderley Edge (On-site)
£25,452 per year
Posted 1 week ago Apply Now
Happy Days UK, Halifax (On-site)
£48,000 - £55,000 per year
Posted 1 week ago Apply Now
Closing in 3 days
Creative Support, Greater Manchester (On-site)
£13.40 - £13.60 per hour
Posted 1 week ago
MSI Reproductive Choices UK, Birmingham (On-site)
£33,353.6 per year increasing after completion of competencies
Looking for a role where your clinical skills are genuinely appreciated and your career can keep moving forward?
Posted 1 week ago Apply Now
CCLG: The Children & Young People's Cancer Association, Leicester (Hybrid)
£27,601 - £32,585 per year
You'll be responsible for developing and delivering our portfolio of mass participation and challenge events
Posted 1 week ago Apply Now
Page 11 of 23
Remote
£26,000 - £28,080 per year
Full-time
Permanent

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.

Job description

The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.

We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.

We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely. 

We are looking for an experienced Complaints and Compliance Coordinator to join the complaints department to provide efficient and professional administration of the complaints process, ensuring accurate record-keeping, timely assessment, and handling of cases in line with BABCP procedures, and effective coordination and support for panels to enable fair and well-informed decision-making.


What you’ll be doing

Some of the duties and responsibilities of the role are:

· To keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence

· To set up case files and ensure all correspondence is in a central location for each complaint

· To ensure that all formal complaints are managed in accordance with the BABCP Complaints Procedures

· To ensure that all complaints are dealt with in a timely and professional manner and investigated as directed

· To undertake the initial assessment of complaints on receipt, including reviewing whether complaints meet the initial threshold requirements set out in the BABCP Complaints and Disciplinary Procedures and acknowledging them within specified timeframes

· To identify complaints that are out of scope, vexatious, or otherwise unsuitable for progression, and prepare reasoned recommendations for closure or non-progression

· To support with scheduling the meeting and preparing case files for the panel meetings

· To set up meetings for the purpose of hearing complaints in liaison with all relevant parties

· To support panellists (across the various complaints panels) to ensure that they have all the necessary information to deliver their role effectively

· To gather supporting documentation and data for the purpose of meetings and decision making

· To monitor the Complaints inbox, action and refer as required, exercising sound professional judgement in prioritising, responding to an escalating communication

· To ensure that at every stage of the complaints procedure service users and members receive timely updates regarding the progress of their respective complaints

 

What we’re looking for

· Experience of working in a similar role and within a regulated environment where standards are set and enforced

· Experience of assessing, analysing or triaging complains, enquiries or referrals, including applying procedural or threshold criteria

· Proven administrative experience and confidence working with case management systems or similar databases

· Demonstrable skills in identifying risk, safeguarding concerns and matters requiring escalation

· Ability to exercise sound professional judgment within a defined framework and justify rationale for decisions made, with strong customer service and interpersonal skills

· Excellent IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly and able to contribute to the preparation of reports relating to compliance and operational efficiency

· Excellent written and verbal communication skills with high level of accuracy and strong attention to detail

· Able to maintain impartiality and hear difficult information in a non-judgemental manner

For further information on the role and its requirements, please refer to the full job descriptions and person specification.

BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.

 

How to apply

Please provide your CV and a cover letter by midnight on 21 June 2026.

Please note  

If you have not heard from us by 26 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.

Feedback will be provided to those who are invited to interview.

Application resources
Organisation
BABCP View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 03 June 2026
Closing date: 21 June 2026 at 23:30
Job ref: BABCP030626
Tags: Mental Health

The client requests no contact from agencies or media sales.