Housing Management Jobs
Somewhere to shelter, feel safe, leave your possessions and put down roots is one of the most fundamental requirements for human beings, here at Threshold Housing Link we are supporting over 80 service users to do just that.
Our Mission:
To end homelessness. To help vulnerable people create a better life and independence.
Our Aims:
1. To prevent homelessness in Swindon
2. To alleviate the associated social exclusion of homelessness and actively assist recovery from its effects
3. Influence policy that affects homeless and socially excluded people
Job title: Resettlement Manager
Reporting to: CEO
Salary: Between £40,000-£45,000 per annum, dependent on experience.
Location: Swindon
About Threshold
Threshold Housing Link is the leading homeless charity in Swindon, Wiltshire, committed for over 50 years to providing shelter, support and advocacy for individuals experiencing homelessness. We believe in creating a society where everyone has a safe place to call home. Our mission is to address the root causes of homelessness and empower those in need to rebuild their lives with dignity and respect. We are dedicated to making a significant and lasting impact in the fight against homelessness.
Our key services are:
Ø Resettlement support
Ø Floating support
Ø Street outreach
About the role
You will work closely with our new Chief Executive Officer (CEO) and senior management team to ensure good outcomes for our service users during an ambitious expansion programme.
As an experienced and compassionate Resettlement Manager, you will lead our team of Homeless Project Workers and spearhead the transformation of care for service users in our properties. You will bring a strategic and innovative approach to addressing homelessness, with a focus on empowering individuals to achieve long-term stability.
Closing date for applications:
16 May 2024.
This post is subject to a Disclosure and Barring Service (DBS) check. Right to work in the UK essential.
Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.
This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.
You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.
The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of stakeholders, building relationships where you are trusted and inspire confidence.
You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.
We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.
What we offer
We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.
We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.
Our benefits package includes:
- 26 days annual leave plus bank holidays rising to 29 days after 5 years of service.
- A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional time-off in lieu each year
- A generous pension scheme
- Retail portal benefits programme
- Heath and well-being councelling
- Membership with the Chartered Institute of Housing
How do I apply?
Please send us the following three documents
- An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
- A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification.
- A completed Diversity Monitoring form.
Applications must be received by 12noon on Tuesday 29 April 2024 with the subject heading “Resident Engagement and Resolution Officer”
We will hold face-to-face interviews for this role on the week beginning on 6 May 2024. We will contact successful applicants directly to organise interviews.
To offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Amber Foundation offers supported accommodation to homeless, unemployed and disadvantaged young people (aged 18 to 30) who are facing multiple disadvantage including lack of training, education and employment, addiction and substance misuse problems, mental health difficulties and may have been involved in crime and offending behaviour.
This role is based in Ockley, Surrey, RH5 5NG
We offer 24/7 residential support with a full-time employability and well-being programme designed to inspire, educate, motivate and - most importantly - to make possible. We aspire to offer everything under one roof that marginalised young people need to rediscover their potential and move forward with their lives into Employment, Training and Education and somewhere safe and sustainable to live.
We are looking to recruit a Senior Team Leader to assist the Service Manager in overseeing the operational running and leadership and management of our staff team at our residential centre (Farm Place) in Surrey.
The role of the Senior Team Leader is to work proactively, creatively and effectively alongside the Service Manager and our staff team and young people to develop their skills and strengths to help them gain the confidence they need to live independent and fulfilling lives.
This is a Deputy Manager role, you will be expected to effectively lead, motivate and inspire the staff team to facilitate a high quality programme for our young people and be committed to excellent outcomes for young people. You will also undertake housing and facilities management and health and safety-related tasks as required.
It is Amber’s responsibility for safeguarding and promoting the welfare of all young people within its services. All applicants will need to evidence their suitability to work with young people.
Key tasks, responsibilities and outcomes
To have a great knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives.
To assist the Service Manager in the effective leadership and management of the staff team, ensuring that staff are listened to and valued.
To ensure that the staff team work collaboratively to manage and lead their young people in an effective way, in line with best practice and Amber values, making a positive difference to the young people we support whilst improving their outcomes.
To ensure compliance with all statutory, regulatory and contractual requirements ensuring appropriate records are kept and maintained, striving to provide outstanding services to young people.
To maintain good working relationships and to represent Amber positively and progressively in dealings with a range of external stakeholders in all areas of your work.
To champion and celebrate good practice, to excite and enhance further great working.
To assist the Service Manager in ensuring the proper application of Ambers’ policies and procedures
To assist the Service Manager in ensuring the financial sustainability of the centre and budget.
To create new and maintain existing excellent working relationships with our referrers and stakeholders and expand upon these to identify new referral streams and to complete a thorough needs and risk assessment with young people.
To build relationships with external stakeholders and to market and promote Amber in order to achieve maximum occupancy levels within the centre and reach target for funded placements.
To have a professional approach to all work aspects in line with the vision and values of the organisation and maintain all records in line with statutory and local policies and procedures.
To assist the Service Manager to ensure that the centre runs at its targeted occupancy according to the annual budget.
To assist the Service Manager in reaching funded occupancy set out in the annual budget.
To assist the Service Manager in completing a thorough and comprehensive assessment with all potential new residents to assess their suitability and appropriateness for the service.
To ensure that all telephone calls and correspondence to the centre are answered professionally and promptly.
To produce written progress reports to statutory funders and work alongside colleagues on tender applications for new contracts as and when required.
To ensure the smooth transition and induction of all new residents to the centre, you will be required to assist with supervised drug and/or alcohol testing.
To effectively communicate with colleagues, residents and agencies.
To build and maintain open and productive relationships between all parties.
To facilitate regular team meetings and provide clear and concise communications to the staff team at regular intervals.
To ensure that each member of your staff receives one to one supervision in accordance with the supervision policy.
To attend events when required and at times deliver presentations.
To work alongside the Service Manager to complete objectives and achieve targets set for the service.
To undertake relevant training that may fall outside of their normal working pattern and hours.
To maintain high and excellent standards of practice using a person centred approach to support that places the dignity and integrity of the individual resident at the forefront of priorities.
To deputise for the Service Manager in their absence and assume full responsibility for the running of the service.
Other tasks which may be required to ensure the smooth and effective running of the service.
Personalised support
Encourage and act upon innovation in your area to deliver quality services.
Develop relationships with external support services to ensure the needs of our young people are met and that they are effectively supported by specialist teams.
Develop relationships with external employers and other organisations to ensure young people have access to education, training and employment opportunities.
Ensure that each young person has a SMART and person-centred support plan in place.
Ensure young people are listened to, responded to with actions taken through various forums
Ensure the health and wellbeing of young people we support is appropriately monitored and reviewed.
Safeguarding and safety
Ensure compliance with safeguarding policies, statutory requirements and local authority protocols.
Be accountable for safe working practices ensuring the availability of appropriate equipment and resources.
Report accidents and incidents in accordance with company policies and procedures.
Staffing
To assist the Service Manager in the recruitment of new staff in accordance with our Safer Recruitment policy
To provide a thorough and comprehensive induction programme to new staff.
To ensure that sufficient staff are available to deliver high quality services and take responsibility for the staff rota.
Ensure that staff are effectively led and appropriately managed to ensure that excellent performance is recognised and remedial action is taken where performance or conduct falls below expectations.
Alongside the Service Manager, ensure that all staff receive appropriate supervision, appraisals and are actively and positively encouraged to maximise their skills and qualities.
Provide opportunities for staff training and development.
Assist the Service Manager with absence management, monitoring staff performance and handling any disciplinary issues including investigations.
Promote and advocate for equality, diversity and inclusion and ensure that the young people within the centre are managed in line with Amber values and our Equality, Diversity and Inclusion Policy.
Actively seek out, listen to and engage with staff and young people frequently to address areas of concern and/or improve ways of working.
Quality and Management
Ensure that the centre is well-led and provide strong leadership by enabling, inspiring and motivating staff and residents to generate a culture of creativity and ideas which help shape the future and find new and better ways of working.
Be accountable for the monitoring, assessment and reporting of the quality and outcomes of the services provided.
Work alongside the Service Manager to ensure all services are delivered within budget.
Ensure all incidents, accidents and complaints are recorded in accordance with policies and procedures.
Fundraising
To work effectively with the fundraising team, helping to ensure that they have the information needed to complete effective applications, proposals and reports.
Help facilitate visits of funders to demonstrate the impact of Amber’s work.
To assist the Fundraising Manager in the collection of positive case studies, photographs and news to compliment Amber’s communications work.
Financial
To follow all financial policies and procedures as required and in the absence of the Service Manager.
To assist the Service Manager in ensuring compliance with the centre budget, ensure effective budgeting and budgeting controls are in place.
To support the Service Manager in completing and contribute to the annual budget.
In the absence of the Service Manager, take responsibility for resident related income including housing benefit and resident’s service charge.
In the absence of the Service Manager, take responsibility for petty cash, ensuring this is accurately recorded and controlled.
Experience
Relevant professional or management qualification
Experience in management, preferably in the social care sector.
Experience leading and delivering projects.
Results focused, the ability to work proactively, plan, organise and optimise resources and complete targets within agreed timescales.
Ability to demonstrate effective people management skills through delegating, empowering, motivating and coaching staff.
Proficient in the use of Microsoft Office.
Experience of working with disadvantaged young people.
Effective Budget and Resource management.
Experience of effectively managing change and delivering service improvements.
Networking, influencing and negotiation skills
Personal Qualities
To be relationship focused and understand and address the needs of your staff team and young people.
To demonstrate commitment to equality, diversity, inclusion and the values of the organisation.
To be assertive, confident, resilient and have the ability to initiate action when required.
To have passion, enthusiasm and drive.
To be a reliable, supportive and a professional role model for effective leadership with the centre.
To work flexibly according to the organisational requirements.
Job Types: Full-time, Permanent
Salary: £33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- Can you confirm that you are aware that this role is based full-time in Ockley, Surrey (RH5 5NG)
Experience:
- Management: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Service Manager - St Martin's House
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- You will manage and lead a 24-hour 16-18 bed new therapeutic support & accommodation service for women from across South London who have experienced homelessness and severe and multiple disadvantage.
- You will lead and develop a team that is focused on building trust through relationships, so that every woman who is supported gets the person-led, trauma and gender-informed support they need in a place they can call home.
- You are a dynamic, inspirational and capable leader, who proactively supports and enables the team to utilise their strengths and work collaboratively to meet the different needs and aspirations of the women we support.
- Your values and practice will align with the Connection’s traits – we are Curious, Safe, Together and Motivated.
- You will have the personal credibility to build confidence across several south London boroughs, specialist NHS teams, and the wider community.
- You will be both strengths-based and solution-focused, maximising and developing partnerships internally and externally to enhance service provision.
It is an Occupational Requirement for this post are open to women only, as permitted under Schedule 9,Part 1, of the Equality Act 2010.
Salary: £41,409
Closing Date: Sunday 28th April
Interview Date: Wednesday 8th May
Full job description can be found on our website.
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Do you have leadership experience in a residential setting supporting vulnerable adults? Do you have a deep understanding of the needs of vulnerable individuals, along with empathy and compassion? Do you take pride in leading your team effectively, inspiring confidence, and fostering a positive work environment?
TPP are recruiting a Senior Service Manager on behalf of our client, a national charity focused on putting a stop on exploitation and generating long lasting opportunities for marginalised and vulnerable people.
Work setting: Hybrid
Salary: up to £39,460
Hours: Full-time (37.5 hours per week)
Contract: until June 30th 2025 with potential to be extended
Location: North West, North East or South Yorkshire
Benefits:
- 30 days holiday per year (including Bank holidays, plus accrued holiday days for length of service)
- Medicash medical discount scheme.
- 3% employer contribution pension scheme.
- Support via Staff Networks including an LGBTQ+ staff network.
- Regular training on specialist subjects such as trauma, mental health, and much more.
- Commitment to annual salary reviews.
- Progression opportunities.
The Role:
As the Senior Service Manager, you will be overseeing the day-to-day management of the accommodation services as well as ensuring safe practices and that budget is managed effectively. Also, you'll play a pivotal role in enhancing the lives of our client's service users.
Main responsibilities:
- Manage and oversee accommodation services under the North East Outreach service, with regular travel between regions.
- Collaborate closely with other department leads to ensure safety, adherence to legislation, and timely maintenance tasks.
- Project manage new accommodation services and moves, ensuring compliance with contractual standards.
- Line manage 3 Service Managers, conducting supervisions, appraisals, and team meetings.
- Deliver training and workshops, contributing to the coaching and development of direct reports.
- Represent the organisation externally, engage in stakeholder meetings, and provide input into senior management decisions.
Essential requirements:
- Leadership experience in supporting vulnerable adults in a residential setting.
- Experience in working and managing Health & Safety and safeguarding.
- Adapt to the changing needs of service delivery and adjust operational procedures accordingly.
- Respect for diversity and sensitivity to cultural differences, ensuring an inclusive and supportive atmosphere.
- Ability to lead a team effectively, communicate with stakeholders, and manage complex issues with empathy.
- Knowledge in Human Trafficking and Modern Slavery.
- Familiarity with Facilities Management and working with Local Authorities.
- Enhanced DBS check.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
The successful candidate needs to be able to meet challenging targets for arrears and voids, have excellent problem-solving skills and be prepared to “go the extra mile”.
The role is based on site at two of our young people's schemes- visiting customers in their homes and having a presence in the community. This role covers Bracknell Forest in Berkshire, the Royal Borough of Windsor and Maidenhead region.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
• Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
• Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
• Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
• Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
• Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
• Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
• Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
• Serve accurate notices for possession, complete court paperwork and represent Look Ahead in court cases in the county court.
• Requesting rent adjustments and repayment of housing benefit over-payments
• Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
• Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
• Act as the lead role for void management in services – ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisation’s void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
• Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
• Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Ensure timely and appropriate actions is taken against perpetrators including issuing warnings and serving notices where appropriate.
• Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
• Act as the lead role for reporting repairs in the service both in communal areas (internal and external areas) as well as in customer rooms. Ensure all works are post inspected and reported. Liaise with contractors to ensure access is granted.
• Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. This list is not exhaustive.
• Make sure all compliance records are maintained to a good standard and that KPIs are being met. Liaise with the scheme manager regarding underperformance against compliance targets.
• Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour. Can work independently and as part of a team.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Exercises decisions and discretion in a non-judgmental manner.
• Is assertive and will challenge others.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Demonstrates significant confidence and high levels of self-esteem.
• Is respectful, articulate, and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Committed and passionate about improving the life chances of vulnerable customers.
• Ability to cope positively with challenging and diverse behaviour.
What you’ll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years’ experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Prospectus is proud to be supporting The Mercers' Company, a livery company, focused on being a philanthropic force for good, with a rich history dating back over 700 years. With one of their main focuses being Older People and Housing, they are now searching for an Assistant Housing Manager, to join their London based team, initially on a 15-month maternity cover, fixed term contract.
As an Assistant Housing Manager you will work closely with the Housing Manager to support the delivery of operational efficiency across the Company's six residential sites and services for 206 residents, including leasehold. You will provide excellent customer service to residents and work to ensure that each site is safe, secure and compliant with regulatory requirements. As well as, supporting the development and implementation of new systems and processes, providing guidance on Housing policies and procedures and working closely with the finance team to manage rental income and invoice payment. You will also deputise in the absence of the Housing Manager.
Individuals with a background in property management and knowledge of housing benefits are encouraged to apply. Proficiency in IT and database management is essential, alongside exceptional customer service skills and administration skills.
Please note, this is a full-time role, 32.5 hours per week, Monday - Friday and you will be required to work on-site at their offices, based in Bank. Occasional visits to the schemes and national travel, may be required. Work from home days will be considered, depending on service need.
Please note, if successful you will be required to undergo an enhanced DBS check
To apply please submit your CV, cover letters are not required at this stage. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.
As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Causeway is a small housing association, originally set up to accommodate young Irish migrants, and now providing housing and support services to people from anywhere in the world, with a wide range of needs – from those who just need an affordable place to live, to those who need a helping hand to achieve their life goals.
What we offer
We offer the opportunity to be part of a diverse, multi-disciplinary team, where your skills and creativity will be valued. You will grow and develop with colleagues in similar roles and work collaboratively with other team members, gaining experience in new areas while contributing to the learning of others. Many of our staff have developed their interests in other areas or been promoted to more senior roles within the organisation. You will receive regular supervision and the space to discuss, create, learn, and develop with your peers.
We want you to live your best life at work and at home. We therefore offer a four day, 32 hour week. You will also receive six weeks annual leave and a 6% contribution to your pension. Travel schemes such as cycle to work and travelcard loans are also available.
About the Role
The principal responsibilities of the Mental Health Team Leader is to lead the Mental Health Support Team and ensure these services meet contracted outcomes, be fully aware of safeguarding requirements, lead on client risk management within the service and monitor the client data base to ensure client records are updated within timeframes and they accurately record interventions and demonstrate progress.
The client requests no contact from agencies or media sales.
Housing Support Worker - Northampton and Corby
Salary - £23,962 per annum Base salary (+ £1000 Unsociable Hours allowance) = £24,962
Job Type - Permanent/Full-Time
Hours - 40 hours (including 5 hours paid lunch breaks)
Location - Northampton and Corby (Driving License and access to vehicle MANDATORY)
The provision of the contract is between 08:00 and 22:00. As such, there will be morning and evening shifts available with a rolling rota for Saturday on call shifts. However, there is flexibility around this which can be discussed at interview.
We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.
Nacro have launched the Community Support Service - Tier 2 (CAS-2) which is a national service commissioned by Ministry of Justice to provide accommodation as an alternative to custody.
This role is based within our team in the East of England. As a Support Worker, you will provide exceptional housing support services and housing management services to a diverse range of service user including those on Bail, prison leavers, and those going through the criminal justice system. The Team provides flexible and holistic support to residents with a wide range of support needs. We aim to support them to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of clients in properties in your allocated patch in the East of England.
This role provides an excellent springboard into other criminal justice professions and housing roles.
Key Responsibilities
- Plan and deliver effective support and safety plans with the service user referring to specialist agencies as required.
- Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
- Support residents to understand responsibilities that will help them keep their CAS-2 and future accommodation.
- Empower and motivate service users to identify and achieve desired outcomes.
- Develop a move-on plan with service users at the earliest opportunity, identifying realistic options for their future home.
What we want from you
- Understanding and Commitment to the Nacro's Values.
- Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
- Ability to develop person centred support and move on planning.
- Understanding of housing management, housing-related support, and safeguarding.
- Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
- Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.
What you can expect from us
- A dynamic and supportive team who delivers results for the people we support every day.
- The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
- A commitment to helping you learn and develop your career.
- Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.
This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.
An
A fantastic livery company focused on being a philanthropic force for good are looking for a Assistant Housing Manager on a 15 month FTC.
Location:Office at Bank, with occasional off-site visits
Salary: £39,000 plus generous benefits package
Contract: 15-month FTC (maternity cover)
Hours: Full-time, 32.5 hours per week, Monday to Friday
As Assistant Housing Manager you will be responsible for the delivery of operational efficiency across the Company's six residential sites and services for 206 residents, including leasehold. Your role will be to provide excellent customer service to residents and work to ensure that each site is safe, secure and compliant with regulatory requirements.
You will also support the development and implementation of new systems and processes and provide guidance on Housing policies and procedures. You will work closely with the finance team to manage rental income and invoice payment and will deputise in the absence of the Housing Manager.
The successful candidate will have some experience in property management (ideally) and will possess excellent customer service and administration skills, and proficiency in IT.
This is an exciting opportunity to work for an ancient but ambitious city organisation, investing in opportunities to create positive change and make a real difference to people’s lives.
If you’re keen to hear more, please do get in touch ASAP!
Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Housing Operations Manager
Watford, Hertfordshire
£55,000 - £65,000
37 hours per week
Do you want to make a difference? An exciting opportunity has arisen in our client's Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Housing teams in delivering proactive and customer focussed tenancy and neighbourhood services.
What’s the role?
As part of the Housing Department, you will use your leadership skills to help them deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to their customers.
The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment.
You’ll work effectively and proactively with colleagues to provide an excellent housing management service to their customers.
In this role you will need to:
- Ensure a high standard of customer service.
- Manage staff (both direct and indirect reporting)
- Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.
- Maximise our rent and service charge collection.
- Manage the housing budgets effectively.
- Deliver on the corporate targets.
What are they looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management and knowledge of budget management and partnership working would be an advantage.
Essential:
- Significant experience of managing and developing staff
- Experience of setting and meeting challenging objectives.
- Excellent knowledge of Housing and related legislation, policy and good practice
- Extensive experience of arrears collection and ASB.
- You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.
- You will need to maintain a satisfactory basic level DBS check.
Desirable:
- Knowledge of shared ownership and leasehold management
- Educated to degree level or relevant experience
- Hold a CIH qualification
What can they offer you?
They know that people are their most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How they work
They are committed to embracing the most positive aspects of agile working. They take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in their communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
The closing date is Friday 3rd May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response).
Interviews will take place in the week commencing 13th May 2024.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Baird and Co Recruitment, a specialist Social Housing recruitment firm, have been retained by The Yardley Great Trust Group and Sir Josiah Mason Trust in their acquisition of a Finance Director.
The role will work across both businesses following their partnership agreement in January 2023. Both businesses are steeped in the history of Birmingham, with the origins of The Yardley Great Trust Group going back to the 14th Century and SJMT’s beginnings in 1868. Their work in the Alms House arena is also highly individual, an area of support found in the heritage of SJMT.
The Finance Director role would ideally start swiftly and will take on a largely strategic direction whilst still requiring operational input.
Based in Olton, candidates with experience in a senior leadership role in finance whilst holding an understanding of how charities, housing providers or public sector organisations work will be highly advantageous.
The Finance Director post will cover many facets including, but not limited to:
Executive Leadership
- Working with the executive team to develop and manage the delivery of robust corporate, strategic and financial business plans
- Demonstrating positive leadership behaviours and bringing values to life within the organisational culture
- Effectively planning and providing for the resources required to action strategic and operational plans
- Undertaking quarterly reviews of the Charity's Risk Registers, reporting on major risks and mitigations at each Board meeting.
Financial Strategy and Control
- Leading on the delivery of strategic and annual financial business plans, ensuring viability is regularly tested through scenario modelling, appraisals, and stress tests
- Taking responsibility for annual budget and management accounts processes and preparation of statutory accounts
- Maintaining up-to-date reserves policies that meet the requirements of both the Charity SORP and RSL SORP
- Managing relationships with investment managers, ensuring regular review of performance and satisfaction
- Developing and maintaining effective systems of financial control that ensure that business plans are continually reviewed and reported on
- Maintaining overall responsibility for the computerised accounting system, including sales ledger, purchase ledger, cash book and nominal ledger
Treasury
- Being responsible for each Trust’s Treasury Management strategy and policy to ensure the availability of and flexibility of funding to support the achievement of strategic objectives and reduce exposure
Risk Management
- Leading on the development of risk management strategies and registers, audit frameworks, procedures and appraisal systems for capital projects and all other significant areas of risk.
Growth and Innovation
- To support the Chief Executive in the development of the Strategic Business Plans in a way that supports innovation and growth in services
ICT / HR
- Leading on the development and delivery of an effective ICT and Telecoms Strategy which supports mobile and agile working and customer relationship management that underpins our drive for excellent business
- Supporting with the development, implementation and review of an effective People Strategy which supports the vision and values of each Trust
- Reviewing the administration of all statutory returns and sector-relevant returns/surveys
- Leading on the annual remuneration review to approve or decline and make recommendations for salary increases
- Taking responsibility for the outsourced payroll and workplace pension scheme
- Overseeing the relationship with the outsourced IT support provider, ensuring optimal support to staff and monitoring performance against contract
- Working with and developing the use of financial accounting software to meet the operational and strategic development needs of the business
To secure the Finance Director post, the Trusts are seeking the below:
- Proven experience at a senior leadership level in a finance environment
- Experience preparing financial business plans, modelling scenarios and sensitivity analysis
- A track record of delivering on a range of other corporate support services such as IT or HR and Governance
- A relevant Professional Qualification i.e. CCAB or equivalent and membership of a recognised UK body desirable
- Up-to-date knowledge of all regulatory requirements including Finance, People, IT & Governance
- Experience developing services to achieve and support strategic organisational objectives.
The Trusts are also seeking a Finance Director who can demonstrate the values of SJMT and YGT:
- Personalised
- Dignity
- Innovation
- Excellence
- Honesty
- Fun
If interested or want to discuss other Social Housing Executive roles please get in touch with Matt Baird.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: Full-time, 37.5 hours per week (Mon-Fri, 7.5 hours per day). May be required to work occasional evenings and public holidays.
Contract: Permanent
Salary: In range of £58,000 per annum
Location: London, E8 4DG
Our client, Peter Bedford Housing Association (PBHA), is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, they empower people to learn, access work and discover their creative talents. Based mainly in Hackney, Islington, and Newham, they work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA work enables people to move on and lead independent lives.
PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.
The role:
Reporting to the CEO, the Head of Property and Development will oversee the provision of high-quality asset management and repair services in-line with PBHA values and strategic objectives. Working closely with the Director of Services, the successful candidate will aid in the identification, management and acquisition of opportunities that will enable PBHA’s strategic growth. The role will help to ensure that PBHA’s work, and homes, meet building standards, health and safety obligations, regulatory framework, and will always provide a high-quality service to PBHA tenants.
Key duties and responsibilities:
- Spearhead line-management of PBHA’s Property and Development Team through performance management and handling employee relations issues if necessary.
- Organise and coordinate work programmes.
- Lead Housing Development programmes ensuring compliance with building standards, health and safety and regulatory requirements.
- Participate in the recruitment, selection, induction and onboarding of team members.
- Participate in on-call rota and respond appropriately to out of hours incidents.
- Provide strategic and operational direction to enhance the long-term management and investment objectives of the property portfolio.
- Ensure PBHA’s assets are surveyed and data records are established and upheld to monitor property condition.
- Oversee and manage stock improvement and maintenance programmes, ensuring that they meet service standards and agreed budgets.
- As a member of the Senior Leadership Team, present to Board and Services Committee, offering recommendations in accordance with the Asset Management Strategy.
- Develop high quality policies, procedures and systems relating to Property and Development Service.
- Advise tenants and other PBHA teams on strategy and future policy implementation.
- Propose appropriate partnership development opportunities to the Senior Leadership Team.
- Monitor and evaluate service delivery, collating information for monthly, quarterly and annual performance metrics.
- Respond proactively to complaints regarding services, staff and contractors.
- Develop and implement new procedures in response to legislation changes and emerging best practice.
- Aid team in creating and maintaining good working relations with landlords, contractors and professional consultants.
Person specification:
- Experience delivering and improving Repairs and Maintenance Service, preferably for a Registered Provider or Charity.
- Substantial project or change management experience.
- Experience developing specifications for property related tenders and managing contracts.
- Revenue and Capital Budgets experience.
- Staff management experience.
- Building related qualification and professional body membership, e.g. RCIS/MCIOB, degree or HND in building management.
- Knowledge of project management, e.g. PRINCE 2/APM Techniques.
- Experience of housing development issues, funding, approaches and financing.
- Sound knowledge of health and safety legislation.
- Prioritisation and ability to work independently as well as part of a team.
- Strong IT and data management skills.
- Strong communication skills, both written and oral.
- Communication skills, specifically with stakeholders.
- Committed to innovation and creating customer value.
Peter Bedford Housing Association offers in return:
- Excellent support
- Enhanced company sick pay
- Access to an extensive range of training
- A psychologically informed environment
- 26 days annual leave per annum plus bank holidays, rising up to 30 days with service
- Cycle to work scheme
- Eye care vouchers
- Agile working.
To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.
Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.
You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.
Salary: Band DP3 (2) - £23,550 FTE this is £18,840 actual for 28 hours a week and £14,130 for 21 hours a week
Hours: 21hours or 28 Hours per week depending on suitable candidate
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interviews: To be confirmed – via Microsoft Teams
This is fixed term contract funded initially until November 30th 2024 and subject to review and funding thereafter.
Key responsibilities of the role:
- Provide advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
- Provide support in managing financial issues, maximising income, payment plans, budgeting and claiming welfare benefits.
- Provide support to older people to build personal and wider community resilience and live healthier and more connected lives in their own homes for as long as possible, thereby, reducing isolation, loneliness and increasing their independence.
- Provide support with available housing options, e.g., private rented, social housing, shared accommodation.
- Work with partners to obtaining aids and adaptations to assist individuals in remaining independent in their home and reducing the impact of frailty.
- Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
- Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
- To provide and maintain statistical information and case records in line with data protection regulations.
- Contribute to the maintenance of local information systems.
- To work as part of a team with other advice staff and volunteers.
- To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
- To make home / outreach visits as necessary
- To assist with the training and supervision of the advice volunteers.
- Promote the service to local partners and those over 50.
Experience of delivering Welfare Benefits Advice is required.
Chalk Farm Tenant Management Organisation (TMO) is looking for a competent leader with a passion for social housing to manage our housing organisation.
Located close to the historic Camden Market, the TMO provides housing services and community activities for residents of the estate. Sustainably funded by Camden Council long term, this is an ideal opportunity for a candidate with experience in management and a real interest in social housing, who values the autonomy of working in a small and close knit organisation.
As estate manager, your main duties will be to:
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Give the TMO the strategy it needs to deliver an excellent housing service for residents.
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Ensure that the TMO is adequately and responsibly resourced.
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Ensure that the TMO complies with the Management Agreement signed with Camden Council, all applicable legislation, and current best practice.
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Provide effective day-to-day leadership, management and supervision of staff.
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Uphold a service culture which puts residents’ satisfaction at the heart of delivery.
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Ensure the effective delivery of the TMO’s housing management functions.
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Work in partnership with the committee to deliver continuous improvement and good value across all TMO managed and contracted services.
This could be you if you have:
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4 years+ experience of managing staff, and at least 2 years experience of reporting to a board;
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good knowledge of housing law or current issues relating to social housing;
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experience in procuring contracts and managing contractors;
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a proactive, can-do attitude, and an ability to motivate a team;
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excellent numerical and IT literacy, including a record of preparing and scrutinising budgets;
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Either a Level 4 Certificate in Housing, or an undergraduate degree (2:1 or above), and are prepared to enrol in the 1 year online Level 4 course by the Chartered Institute for Housing.
The TMO is prepared to fund the Level 4 course, and to support a bright manager with a successful track record of delivery to transition into social housing.
Please download the job description and person specification, and send your CV and Cover Letter by the closing date.
The client requests no contact from agencies or media sales.