Admin Jobs in Leicester

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Role Summary

The Senior Research Analyst will be responsible for working with and supporting the Research Manager, and wider SafeLives Research, Evaluation & Analysis team. They will support the Drive Partnership to ensure our data and reporting remains rigorous and robust by taking a lead role on the ongoing research design, data collection, analysis, and delivery of our work.

They will manage, analyse, interpret, and present data and information to the Drive project team and local and national stakeholders in order to optimise the quality of implementation of the Drive model, ensure that the project achieves the greatest possible impact, and inform broader policy and practice in working with high risk/high harm perpetrators to disrupt abuse.

Benefits include a generous package including 25 days’ holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, access to a 24/7 Employee Assistance Programme (EAP) and Flexible Working.

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9:00am on Wednesday 27th December 2023.

SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.

No agencies please.

An exciting opportunity has arisen to join the St Vincent de Paul Society (SVP) as our new Twinning Support Officer. “Twinning” is the way in which the SVP groups developed countries to provide support to SVP groups in developing countries and may also be known as Overseas Aid.

The SVP is currently 'twinned' with local groups in India, Sudan, South Sudan, Grenada, Guyana and Romania. Support is provided by members of the local SVP in each country on a person-to-person basis and each local SVP group decides how funds can be used most effectively to support those in need. The financial support received by SVP groups in developing countries enables them to provide immediate emergency aid to those in need as well as financing longer term projects and schemes that help the local communities to become self-sufficient.

The appointee will oversee the coordination and administrative operations of the Twinnage programme. They will provide support to the National Twinnage Committee, Head of Twinnage and Twinnage Officers in England and Wales. They will also provide a central point of contact for our six overseas twin countries and SVP HQ – Confederation International of SVP.

We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a diverse and flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

Working Hours = You will be contracted to work 25 hours per week

Location = This is a remote/home-based role however occasional travel may be required

Contract = Permanent

Salary = £15,639.00 per annum (£23,458.50 FTE)

Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays, competitive pension scheme, birthday reward varying each year, enhanced maternity pay, buy/sell holiday schemes, cycle to work schemes, Perks at Work, Employee Assistance Programme (EAP) and lots more.

YOUR MAIN RESPONSIBILITIES:

• Respond to general queries and assist to resolve any issues that may arise, linking in with internal departments when necessary.
• Assist with the allocation of pairing SVP groups in England & Wales with overseas SVP groups.
• Provide clerical support to the National Twinning Committee, including taking minutes at quarterly meetings.
• Support the Manager in assisting to manage the portfolio of overseas programmes and projects.
• Liaise with the Finance Department on financial related enquiries and assist to resolve any issues.
• Be the main point of contact for SVP Members and Staff in relation to the overseas programme.
• Coordinate stories / articles for publication and liaise with the Communications department.
• Oversee and maintain the overseas social media channels.

 

WHAT YOU WILL NEED:

• A good level of English and Maths.
• Work experience in an office environment within an admin based role.
• A proven ability to take responsibility for a database.
• Strong experience of working in a customer service role.
• A high level of proficiency in using a database, Microsoft Office 365 including Outlook, Word and Excel.
• A drive and passion for the charity sector.

 

HOW TO APPLY:

If you feel you have the relevant skills and experience to fulfil this role successfully, please apply in the first instance with your CV. All suitable applicants will be sent a short application form to complete.

If you require any adjustments throughout your journey with us, please let us know.

Closing Date for CV’s = 29th December 2023

Deadline for Application Forms = 7th January 2023

Interviews = TBC  

 

We encourage early applications as we may close the listing early when sufficient applicants have been received.

 

ABOUT THE SVP:

The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.

To provide high level, quality administrative support to The Harmony Project Schools Team to ensure the smooth delivery of the second field trial in support of the idea of a Nature Premium, funded by the Aurora Trust.

Key Tasks: 

Project Set Up

• To coordinate applications and recruitment of schools to the field trial, maintaining the SharePoint and Daylite systems.
• To coordinate agreements and grant distribution to successful schools using DocuSign software.
• To work with Schools & Curriculum Resources Coordinator to ensure that the proposed projects incorporate progression towards integration of a Harmony approach to the curriculum 
• To support all schools in accessing the initial training films on the Harmony approach and principles 
• To coordinate introductory live webinar for all schools

Monitoring and Evaluation 

• To monitor the weekly evaluation reports, and ensure schools complete them 
• To gather data from participating schools i.e. numbers and demongraphics
• To analyse evaluation data into raw findings to feed into the project evaluation report
• To support the writing of the project evaluation report
• To coordinate team members’ zoom meetings with and visits to participating schools
• To arrange photography, permissions and indexing of photos gathered during the projects
• To assist the schools team administration by managing and maintaining project-related paper and electronic filing system incl. Daylite.
• To assist the schools team in the preparation of reports to The Harmony Project Board and associated organisations.

Communications and Social Media

 

• To liaise closely with all other staff members and maintain good communication.
• To be the admin and moderator on the project’s Facebook group 
• To liaise with Marketing lead to promote the work on our social media platforms
• To produce draft content for our social media platform
• To run a weekly, internal project management meeting, and where appropriate issue agendas, minutes, actions and zoom link creation 
• To support the schools team in maintaining excellent relationships with a range of individuals and organisations and dealing any correspondence and information requests both promptly and appropriately
• To maintain confidentiality at all times in relation to VIP contacts
•  To attend the weekly Monday morning Schools on-line team meeting
• Welcome and invited to attend the weekly Thursday morning wider, in-person Resources team meeting in Walton-on-Thames.

Event Management

• To coordinate celebration event or events at the end of the project. These may be on line or in real life.

Financial

• To manage any correspondence in relation to Schools project finance in liaison with the Head of Business Development and Operations.

Misc

• Any other tasks required to support the education team.

PLEASE SEE JOB SPEC ATTACHED FOR THE PERSON DESCRIPTION

About the role

Global Partners Digital (GPD) houses the Support Unit (SU) for the Freedom Online Coalition (FOC), an intergovernmental coalition of 38 member states who collectively advocate for the promotion of human rights online. 

We are currently seeking a highly motivated Officer to join the FOC SU team and contribute to the work of the FOC. 

This role sits at the centre of a small and dedicated FOC SU team. You will be essential to supporting the team and the daily functioning of the FOC. With some previous administrative experience, you will support the efficient, timely and impactful delivery of FOC activities. This will include setting up and maintaining systems and processes, general administrative support, coordinating travel and logistics for FOC events,  responsibility for meeting agendas and minutes, and supporting FOC communications. As part of the role, you will frequently be required to participate in meetings and events with government representatives.

With many moving parts, you will be a fast learner, able to juggle multiple work streams and changing priorities, be observant, take initiative and work with discretion. Some prior experience of working with government stakeholders is essential.

About Global Partners Digital

GPD is a social purpose company working at the intersection of human rights and digital technologies. We work to ensure that human rights underpin how we develop, use and govern digital technologies. Through advocacy, partnerships, capacity building, networks, and research, we shape rights-respecting laws and policies and help build a more diverse digital policy ecosystem. 

Working days: Full time* (32 hours per week, Monday to Thursday)

Start date: ASAP

Salary: £30,000-£35,000 pa based on experience

Contract: 12 month fixed term contract (possibility for extension)

UK based (with permission to live and work in the UK)

Flexible hours

Remote working or co-working

*GPD is an accredited four-day week organisation. This means that we work reduced hours (32) Monday to Thursday with no loss of pay.

Please note: Applications will be reviewed on a rolling basis, with interviews also held ongoing, therefore we encourage you to apply as soon as possible. 

Location: Home Based
Contract type: Permanent
Hours per week: 35
Salary: £29,857 (FTE)

Closing date: 2nd January 2024
Interview date: 8th January 2024

Do you want to join our commitment to ensure no family faces cancer alone?

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team, and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals to groups and local corporates.

We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.

Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person, and we will invest in training the right candidate. The skills we are looking for in this role are:

- Strong prioritisation skills
- Great communicator
- Self-Motivated
- Emotionally intelligent
- Master at storytelling
- Epic at relationship building.
- Self-Aware
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Bravery
- Integrity
- Team player

The must haves:

- A full UK driving licence and access to a car (including business insurance)
- A sufficient Broadband connection if home based.
- Live in the East or West Midlands of England. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered.

This post is subject to a Disclosure and Barring Service check.

If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, then we welcome these informal chats.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive, and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

What we offer

Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.

You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.

REF-210 324

Speakers for Schools believes that by inspiring young people to explore their ambitions (through our external speaker programme), facilitating access to high quality, 3-to-5-day experiences of the world of work, and supporting them to successfully seize employment opportunities, we can make a transformational difference to the lives of young people, their future happiness and prosperity. In doing so, we can help level the playing field into the world of work and support employers to diversify recruitment into the workplace.

This Coordinator role is key to the delivery of the Inspiration programme. Our online talks from our speakers and employer network help young people to realise their ambitions and discover the world of work. This is a new role within the Inspiration Team and will have significant influence on the overall impact and reach of the national programme.

Strategic purpose:

• Inviting employers/speakers to take part in our Industry Spotlight online talks for our network of schools and young people as agreed with the Head of Inspiration
• Securing commitments and driving forward participation as needed for the charity.

Engagement:

• Liaising with Business Development and the wider programmes team to agree timeframes and speakers as part of the programme
• Working with the Broadcast Coordinator to confirm dates/times as part of the online schedule of talks
• Arranging test and briefing calls with our employer network
• Working with our Marcomms team to highlight talks on socials
• Highlighting to our centralised Education Team upcoming career talks

Delivery:

• Hosting the Industry Spotlight online talks and working with Delivery Partners who will be technical support
• Daily updates of records in Salesforce CRM, tracking engagement and ensuring proper data management
• Working independently and swiftly on high-volume outreach and mobilisation within a structured programme plan to meet targets, as agreed and set by the Head of Inspiration
• Working independently and swiftly on high-volume outreach and mobilisation within a structured programme plan to meet targets, as agreed and set by the Assistant Programme Manager.
• Proactively manages stakeholder relationships, preventing or resolving any conflict
• Flexibility and a willingness to collaborate and help with any tasks the team require support for.
• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development
• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency
• Ensure safeguarding best practice is enshrined in all organisational activity.

Requirements

Essential

• Experience of working in social mobility, education, or careers programmes.
• Experience of coordinating stakeholder engagement to support programme outputs.
• Experience of coordinating the delivery of social mobility, education, or careers programmes.
• Excellent organisational skills and ability to learn quickly to ensure smooth delivery process.
• Excellent interpersonal skills and communication skills, with the ability to build and maintain relationships with stakeholders
• Enjoy being part of a team, with a ‘can-do’ attitude and flexibility to help with any tasks the team or management require support for.
• Excel at organising own workload and enjoy driving work forward independently. Excellent organisational skills, including the ability to work to tight deadlines, manage multiple demands and deliver high quality work
• IT literate and willingness to embrace new IT systems and technologies
• Ability to think strategically and can change operational tactics while still meeting larger objectives.
• Experience of working with educational establishments and familiarity of how schools and colleges operate.
• Results-orientated with a strong focus on achieving targets despite constraints and obstacles
• A proactive attitude with the ability to demonstrate drive, self-motivation and high levels of productivity
• Have a high degree of confidentiality and professional etiquette, whilst upholding the Safeguarding & GDPR frameworks

Desirable

• Experience of using CRM.
• Experience of working with employers to deliver talks/workshops
• Effective account management skills

Speakers for Schools Values

PASSION:  We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY:  We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY:  We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION:  We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY:  We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Benefits offered at Speakers for Schools:

• 25 days annual leave plus bank holidays
• Morning of your birthday off
• Pension scheme
• 3 voluntary days per year
• Wellbeing programme
• Enhanced maternity/paternity/adoption package
• Subsidised office furniture
• Perkbox discounts
• £500 a year training allowance

Diversity at our core

Speakers for schools is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.

Disability Confident Employer

Speakers for Schools are glad to be Disability Confident Employers. This means that if you have a disability and you meet the minimum criteria for the role you will be invited to interview.

Please note that in certain recruitment situations, such as a high number of applications and seasonal and high-peak times, Speakers for Schools may limit the overall number of interviews offered to both disabled people and non-disabled people.

We usually ask for a CV and covering letter to be submitted as part of the application process. However, we understand that this is not always accessible to everyone, so we welcome video and phone call applications as alternative ways to apply. For additional information or support, please contact us.

How to apply:

Please apply as soon as possible submitting your CV and a one-page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.

Appointees are subject to a successful DBS check, as contact with young people is likely.

You must have the right to work in the UK to apply.

The closing date for this role is Monday 11 December at 8am

JOB TITLE: Operations Officer (Maternity Cover)

CONTRACT: 0.6 (8 months, approx. February – September) 

SALARY: up to £25,000 pro-rated 

DEPARTMENT: Operations 

REPORTS TO: Chief Operating Officer

PURPOSE: To provide varied support to the Chief Operating Officer. The role involves tasks within HR and Operations including tasks such as minuting meetings, organising in-person meetings and assisting staff with day-to-day queries. This is a key role in a fast developing and exciting organisation, with passionate people committed to protecting freedom of speech. 

LOCATION: Home based with the ability to travel to London for monthly team meetings. Costs covered by the FSU. 

DEADLINE: 4th January 2024

Who are we? 

The Free Speech Union is a non-partisan, mass-membership public interest body. We stand up for the speech rights of our 11,000 members and campaign for free speech more widely. Our in-house legal counsel, working with our casework team, coordinates legal representation for members in difficulty. Our research arm publishes briefings on where free speech needs to be better protected. Our events arm organises events in pubs (“speakeasies”) and stages regular public debates. The FSU has sister organisations in South Africa, Australia and New Zealand, with more to come.

KEY RESPONSIBILITIES 

Duties will include (but are not limited to): 

• Assisting the COO with ad-hoc tasks to ensure the smooth running of the organisation.

• Acting as administrator for Outlook365, SharePoint, annual leave (WhosOff), and Bupa accounts.

• Minute taking for in-person and online meetings. 

• Planning staff events – booking meeting rooms, lunches for monthly meetings, travel and accommodation for all staff members. 

• Checking receipts and processing expense forms. 

• Filing receipts and other documentation. 

• Ensuring the SharePoint filing system remains organised and accessible.

• Managing the recruitment of new staff (posting job adverts, liaising with candidates, arranging interviews and sharing applications with the relevant managers). 

• On-boarding new staff. 

PERSON SPECIFICTION 

Essential: Work experience 

Work experience in an admin role. 

IT Proficient: Outlook 365, SharePoint, PowerPoint, Word, Teams. 

Use initiative and take a pro-active approach. 

Extremely well organised, calm, discreet and comfortable working with strong personalities. 

Communicator – excellent standard of literacy and written communication skills for the purposes of communicating with members and third parties. 

Agreeable – good interpersonal skills with people at all levels. 

Homeworking – has premises, equipment and systems to enable productive working from home. 

Desirable 

Experience using Microsoft Office applications.

Experience in a similar supporting role.

Experience working remotely.

Applicants should send a CV and introductory letter. The FSU is actively recruiting for this role and may withdraw it at its discretion. 

TERMS AND CONDITIONS 

Benefits 

• Employer pension contribution of eight per cent. 

• Full access to our learning and development programme. 

• 20 paid holidays per calendar year (pro rata) plus public holidays. 

Probationary Period  

This post is subject to the requirements of a one-month probationary scheme for new staff only. 

Review of this Job Description  

This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder. 

The FSU values diversity. We are an equal opportunity employer and consider qualified applicants without regard to Age, Disability, Gender Reassignment, Marriage or Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex. 

Application Closing Date: December 31, 2023 at 23:00 GMT

Location: Flexible within the UK (with the right to work in the UK a must).

Term: full time - 35 hours a week 

Organisation: Global Greengrants Fund UK

Salary: Salaries at Global Greengrants Fund UK (GGF UK) are dependent on applicable salary scales, internal pay policies including equity considerations and budget. Due to the ways in which salary negotiations perpetuate existing structural inequities, GGF UK has moved away from salary negotiation processes for any candidate. Our best offer for this position is £37,000 per annum for an 18-month fixed term contract. 

Benefits: We have improved our benefits package and we now offer 10% employer’s pension contribution, remote and flexible remote working, generous family and sick leave, employee assistance programme, health and life insurances, 28 days annual leave plus all UK bank holidays.

About Global Greengrants Fund:

Global Greengrants Fund (GGF) supports grassroots activists and civil society organisations around the world working to address environmental and social justice in over 160 countries.  GGF applies a participatory and decentralised model in making grants to grassroots groups through regional and thematic boards of advisors, global partner networks and independent funds, to support grassroots environmental and social justice action.

Global Greengrants Fund comprises two organisations located in the USA, Global Greengrants Fund Inc (established in 1993), and Global Greengrants Fund UK (established in 2012). The two organisations work closely together with a shared grantmaking programme and strategic collaboration at the senior leadership level. GGF UK consists of nine staff members working on fundraising and influencing philanthropy; finance; communications; and operations, with all of these functions operating autonomously but in close collaboration with their US counterpart functions.

In 2023, Global Greengrants Fund is amid a strategic journey in which we collectively centre our values, including diversity, equity and inclusion, and organisational care in our work, and to rediscover our identity and potential after 30 years of work. We have experienced tremendous growth over the past two years and we are thoughtfully, yet rapidly, growing our annual grantmaking, our philanthropic advocacy, and our global partnerships and collaborations to new levels. This includes creating a globally networked learning organisation and transforming our organisational culture to be more collaborative and self-steering – we call this our transformational journey. The Finance and Operations Administrator needs to understand the challenges and opportunities that come with these transformations and is able to remain flexible, steady, and adaptable.

The role

Global Greengrants Fund UK is looking to hire an energetic and passionate individual who will play a key role in collaborating across teams to support finance and operations. They work to ensure that all financial transactions are entered and recorded correctly, that all payment related queries are followed up to completion and that all financial records are maintained appropriately. They will support the grant making processes by working with the grants management team to track and monitor payment processes to completion, including through liaising with payment service providers. They will undertake general operations and administration duties, including supporting recruitments, being the first point of contact for suppliers and vendors, purchasing and maintaining equipment and scheduling meetings and events. 

As part of the finance and operations team, they will join a growing team currently staffed by four members in the UK. In the present accountability structures the Finance and Operations Administrator, GGF UK is line managed by the Director of Finance and Operations, GGF UK while building and working in more self-organised and collaborative ways.

The candidate profile.

The successful applicant will have significant relevant experience in a similar role in a charitable, environmental, development, and/or grant-making organisation. They demonstrate knowledge and experience in charity/nonprofit grant accounting/financial issues and dealing with financial information and processes, and understand accounting principles, and have knowledge of accounting and budgeting processes. They demonstrate excellent administrative and organisational skills, and the ability to ensure accuracy of work and demonstrate precise attention to detail. They have experience dealing with administrative processes and office administration, especially in a non-profit, remote organisation. They will have skills to give, receive and work with feedback constructively. They also thrive in a virtual environment, motivated to take on challenges and collaboratively find innovative and creative solutions. English fluency is a must.

The right candidate will understand GGF’s core values and be committed to the guiding principles and mission of GGF and ensure they uphold them in the way they take up the responsibilities of the role.

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

 

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.

Programme Coordinator

We are seeking to appoint an organised and reliable individual as part of a funded programme for schools. This is a great opportunity to be part of a rapidly evolving children’s charity.

This role offers flexible and home working.

Position: Programme Coordinator

Location: Remote/flexible

Salary: £23,000

Hours: Full-time, 37.5 hours per week (flexible)

Duration: Contract, Fixed term 2 year with possible extension 

Benefits: 25 days’ annual leave plus bank holidays and 5% Employer pension contribution, flexible working culture, employee benefits package (Medicash), regular continuing professional development opportunities.

Closing Date:  19th December

Shortlisting will be taking place on a rolling basis and the role may close earlier than advertised if a suitable candidate is found, so apply early to avoid disappointment (can you add to the advert).

About the Role

The main job role is to provide administrative support to the Programme Manager to ensure the smooth running of one or more educational programmes.

You will work closely with the Programme Manager to support the delivery of virtual training to teachers and senior staff at mainstream schools to improve the mental health and wellbeing of children and young people.

The role is crucial to the support of the charity’s programmes. It includes communicating with internal and external stakeholders, providing good customer service, and supporting projects as required, collaborating as part of an established Programmes Team.

Your main responsibilities will include:

• Administrative support
• Customer Service and Engagement
• Team support

About You

We are looking for an individual with excellent communication and organisational skills to help keep things running smoothly. You will enjoy the detail of a job, tidying up loose ends and gets a boost from supporting customers and colleagues. You will have the ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately.

As Programme Coordinator, you will be passionate about access to education for all and committed to providing a high-quality service to the educators looking to improve the mental health and wellbeing of children and young people.

You will have experience and/or knowledge of all or most of the following:

• Providing administrative support
• Good customer service skills, ability to respond professionally and clearly to queries
• Excellent organisation and collaboration skills
• Good written and verbal communication skills
• Experience of using IT packages such as CRM’S, Microsoft office and customer service platforms such as Zendesk.

Where an individual lacks specific experience of working in a particular area, they will be expected to demonstrate their potential to learn and their understanding of the skills needed to be successful.

Ideally you will also have an appreciation and understanding of the impact of social, emotional, mental health and wellbeing upon children and young people.

Applicants are asked to send a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

Shortlisted applicants will be invited to take part in a two round interview process. The first round will consist of competency based questions. Further shortlisting may then take place before a second round interview. All interviews will be held virtually.

This recruitment process will be completed in line with our safeguarding policy and safer recruitment process.

We will take up references and will complete a DBS check before appointment, and any appointment will include a probationary period.

The charity is committed to ensuring that there is no discrimination on the grounds of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation at any stage of the recruitment process.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

You may also have experience in areas such as Admin, Administration, Administrator, Coordinator, Programme Administrator, Programme Coordinator, Programme Administration, Programme Support, Customer Service, Customer Service Officer, Customer Service Agent, Customer Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Administrator

Location:  Remote working (Home based)

Qualifications:                                     University Degree

Responsible to:                                  Director

Salary:£28,000

Hours: Full time (35 hours per week)

About React:

React – Rapid Effective Assistance for Children with potentially Terminal illness is a dynamic charity working to improve the quality of life for children with life-limiting illnesses living in financially disadvantaged households throughout the UK. Our work is unrivalled by any other organisation and our passion and belief that every child should have comfort, dignity, and the opportunity to participate in life as fully as possible is our driving force.

The Job, in a few words:

Reporting directly to the Director, this role will support our small team working with React families and donors.  We encourage our staff to get involved with all aspects of our work and candidates must be literate, logical and have sympathy for the cause. Good writing skills are essential. To succeed in the role you must be a self-motivated team player who is happy to roll up their sleeves and get on with the job.

SUMMARY OF ROLE AND REQUIRED SKILLS:

Working directly with our families and donors you will be responsible for a variety of administrative tasks and must have:

• Ability to work on your own initiative

• Excellent communication and interpersonal skills

• Strong literacy skills are a must

• Good computer skills including Word, Excel and Outlook

• Flexible and pro-active approach

• To operate within the ethos and culture of React and promote our values

KEY RESPONSIBILITIES:

• To summarise family applications

• To liaise with families and healthcare professionals

• To make grant awards to React families and process payments

• To enter data on databases and maintain accurate records

• To assist with the preparation and writing of new fundraising applications

• To identify and research funding opportunities as requested

• Be a collaborative team-player who is willing to learn all aspects of React’s work

SKILLS, QUALIFICATIIONS, EXPERIENCE AND ATTRIBUTES:

• Educated to degree level

• Excellent administrative and time management skills

• Intelligence, organisation and creativity

• Ideally at least two years work experience

Problem Solving Team Manager
UK (home-based)

Overview

The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Problem Solving Team Manager to join us in a home based capacity on a permanent, full time basis.

The Role

As a Problem Solving Team Manager, you will oversee the work of the Problem Solving Team as they deliver parts of the NHSVR programme.

Specifically, the team act as the first point of contact for health professionals, volunteers, clients and the wider sector and you will manage and support them in their day-to-day activities.

The Problem Solving Team is split into three functions: Voice, Problem Solving and Safeguarding, each with different areas of responsibility. The team also engages with stakeholders via updates, communications and digital and remote tools and platforms.

Your role will involve:

- Line managing nine individuals
- Ensuring KPIs, deliverables and contractual targets are achieved
- Identifying and escalating emerging themes that require support and developments within the Programme
- Producing reports and updates on Problem Solving Team performance, key trends and issues
- Ensuring new developments and processes are implemented and monitored
- Ensuring team members are adequately and suitably trained
- Managing multiple key themes and emerging areas of work
- Setting objectives and KPIs to ensure all targets are met
- Managing and chairing individual and collective team meetings

Working Hours

This is a full time role, working 35 hours per week on a permanent basis.

This role will also require weekend and bank holiday availability as it will form part of the normal working pattern.

What you’ll need

- Volunteering and/or charity sector experience
- Experience of managing customer service functions, in particular as part of service delivery in a community and/or health care setting
- Experience of managing volunteer recruitment and deployment
- Extensive experience in large online home-based team management, as well as strategic collaboration, within service delivery and development
- Strong background in the management of frontline service delivery and customer service, with a particular emphasis on issue resolution and support
- A strong understanding of the role the volunteer sector plays within community and/or health and social care setting
- A volunteer management qualification (or relevant experience)
- A project management qualification (or relevant experience)

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,501 per annum
- 26 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 17th December 2023.

Other organisations might call this role Customer Service Manager, Volunteer Manager, Volunteer Services Manager, Volunteer Project Manager, Customer Support Manager, or Contact Centre Manager.

Status: Permanent, part time, annual contract

Location: Remote but must be able to travel to London for monthly in person meetings, conferences and exhibitions

Report To: TBEN Founder

Hours: Part- time; 3 - 4 days per week (16 hours per week)

Mondays – Fridays (but must be available to work  on Fridays)

Hours between: 9.00am – 5pm with some flexibility

Salary: £48,750 per annum Full time salary; £25.00 equivalent per hour /  £20,800 per annum based on 16 hours

Benefits: Pension;

Are you:

• Passionate about promoting diversity and inclusion particularly in economics and related fields?
• Enthusiastic about charity / non-profit space
• Interesting in making a positive change for the future and charity space
• Highly organised and able to manage multiple tasks and projects simultaneously

Would you:

• Like to work with a exciting movement who want to make change

Do you have:

• Proven experience in programme coordination, project management or volunteer management preferably within a non-profit or community orientated organisation
• Understand the non- profit space?
• Excellent communication skills
• Experience in event planning and management

You don’t need to:

• Have an academic background in economics to join in with our movement

We would love to hear from you.

The opportunity:

Despite there being many Black students who take economics into further education, economics is far from diverse. From senior positions at banks, to board memberships in think-tanks, Black people are under-represented across the field.  This lack of diversity can bring about implications pertinent to Black minority groups. From narrow perspectives to a lack of attention to minority interests; this lack of diversity can feed into decision making in industry, economic research and policy decisions.

Additionally, this lack of visibility (coupled with there being little to no initiatives at higher levels to address this), has meant that there exists no official platform to encourage and support aspiring/current Black professionals in economics and related fields.

We are looking for someone to support the programme coordination for The Black Economist Network (TBEN) and you will get stuck in from day one doing:

• Coordinating and managing the day-to-day activities of TBEN, including organising events, workshops, and webinars to foster networking, knowledge sharing, and community building.
• Supporting the development and implementation of TBEN's Universities Ambassador Programme, which aims to engage with universities and promote the network among students and academics.
• Collaborating with stakeholders, including universities, corporate partners, and other organisations, to establish strategic partnerships and drive joint initiatives to promote diversity within economics and related fields.
• Assisting in the planning, development, and execution of TBEN's communication strategy, including managing social media accounts, website content, newsletters, and promotional materials.
• Liaising with TBEN members, responding to enquiries, providing support, and ensuring a high level of member engagement and satisfaction.
• Coordinating and overseeing various projects, ensuring adherence to timelines, budgets, and quality standards.
• Collecting and analysing data to measure the impact of TBEN's activities and reporting on key performance indicators.
• Contributing to the continuous improvement of TBEN's processes, operations, and initiatives.
• Be willing to assist with other operational duties as and when required.

The Company:

The Black Economists Network (TBEN) is an organisation dedicated to providing a platform through which professionals and students of Black African and Caribbean descent in economics can connect, collaborate, share ideas and support each other. We also seek to challenge the lack of diversity within economics related fields by bringing together and raising the profile of black people in economics by working alongside other organisations on their diversity strategies.

If you have these essentials, we would love to hear from you:

• Proven experience in programme coordination, project management, volunteer management or a similar role, preferably within a non-profit or community-oriented organisation - essential
• Understanding of and passion for promoting diversity and inclusion, particularly in economics and related fields - essential
• Excellent organisational skills with the ability to manage multiple tasks and projects simultaneously - essential
• Strong interpersonal and communication skills, both written and verbal - essential
• Experience in event planning and management - desirable
• Demonstrate great customer service - essential
• IT literate ; Microsoft Office – essential
• GCSEs or equivalent, including Maths and English – essential
• Right to work in the UK - essential

 

We would love to hear from you. 

To apply, please send over your CV and covering email sharing:

• What attracts you to this role at The Black Economist Network
• An example of when you have demonstrated:
  • Proven project management experience or programme design work
  • An understanding of the non-profit space
  • Your experience of working with volunteers
  • Collaborating with other organisations delivering events / conferences
• Your current situation and availability to Karen May, HR Consultant 

Closing date: 15th December 2023

We are looking for an individual who will provide direct support to our Director and trustees as part of a small, friendly staff

£29,000  per annum FTE  

£12,132 pro rata for 14 hours

The post holder who will provide direct support to our Director  and trustees as part of a small, friendly staff team. This is a hybrid role, mainly working from home and coming into the Centre once or twice a month.  The successful candidate will work two days a week. The role involves occasional weekend / evening work, attending evening fundraising meetings, and coordinating events.

Friendly, enthusiastic, and socially-focused – you will instantly connect with others and build effective relationships with trustees and members of our team. An ability to empathise and communicate effectively about our work is key.

Closing date for applications: 28th December 2023, noon

 Interview date:  w/b 15th January and w/b 22nd January 2024

This post is for women only, exempt under Equality Act 2010 pursuant to Schedule 9, Part 1.

We look forward to hearing from you.

Project Support Manager
UK (home/field based with travel)

Overview

The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Project Support Manager to join us in a home-based capacity on a permanent, full-time basis.

The Role

As a Project Support Manager, you will provide a range of project management support services to enable delivery of the NHSVR programme.

Specifically, you will work in a co-ordination and facilitation capacity to support all facets of projects. You will control programme documentation to ensure that live project team deliverables and tasks are captured and support the compilation of programme reports.

Directly engaging with NHS England and the Department of Health and Social Care, you will develop an understanding of their needs and communicate these within project documentation. You will manage all aspects of documents including plans, risks and issue logs, as well as action lists, to ensure KPIs and deadlines are achieved.

Additionally, your role will involve:

- Creating, managing and facilitating all project trackers and associated documentation
- Developing new project/implementation plans as needed
- Compiling meeting agendas and papers and taking notes and actions
- Analysing and compiling all the reports to commissioners and internal
- Taking ownership of weekly update reports

Working Hours

This is a full-time role, working 35 hours per week on a permanent basis.

What you’ll need

- Experience of managing a range of projects and offering direct support to the senior project team
- Direct experience of working with varying project management methodologies
- Strong Project support experience such as owning and updating project plans, tracking actions and meeting minutes
- Demonstratable experience of engaging with senior external stakeholders
- Professional knowledge of project management tools, techniques and software
- Excellent communication ability at all levels, ideally with internal colleagues and external stakeholders.

Experience of working with volunteers either in an employed or voluntary position would be beneficial but not essential. A recognised Project Management qualification would also be desirable.

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,506.58 per annum
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 15th December 2023.

Other organisations might call this role Document Controller, PMO Manager, Project Management Office Manager, Assistant Programme Manager, or Project Manager.