Jobs
The Policy and Practice Officer will play a pivotal role in taking our young carers policy and practice work to the next level as part of our efforts to ensure a fair future for all young carers and young adult carers. As well as supporting our growing policy work in this area, you will act as the coordinator for the Young Carers Alliance andthe first point of contact for the Young Carers Covenant. You will engage with a wide range of people including civil servants, charity partners, Members of Parliament, localcarer organisations, local authorities and health representatives, young carers and senior internal colleagues. You will ensure young carers’ voices are heard, both through public campaigning and private influencing, and become an expert in the key issues facing young carers, young adult carers and the local carer organisations that support them.
The client requests no contact from agencies or media sales.
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
We are looking for an experienced manager with an accountancy qualification to join our Finance team for an initial period of one year. Managing the Accounting & Budgeting and Payroll teams, you will be responsible for the compilation and production of management accounts, budgets and annual finance reports, ensuring the integrity and completeness of the accounting records. You will ensure compliance with taxation rules, regulations and accounting standards and liaise with investment managers over the PCS investment portfolio.
You will bring your experience of working at a professional accountant level in the finance function of an organisation, producing management accounts and participating in the external audit process. You will be able to demonstrate your accounting knowledge and how you keep up to date with developments in financial management and taxation. A knowledge of contract and compliance management is essential.
Employer Benefits
You will have access to a generous package of staff benefits including: -
· flexible working (including hybrid working)
· childcare and family support
· generous maternity/paternity leave
· 32 days’ leave and Christmas closure
· pension scheme
· employee assistance programme
Salary and Location
· Band 4, London, Spine points 27-23 Regional Spine points 30-26
· London Salary: £49,299 p.a. rising to £56,079 p.a. Regional Salary: £45,570 p.a. rising to £51,459 p.a.
· Based: PCS offices in London (Clapham) or Leeds
· Temporary for 12 months
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
Closing date: at 12 midday on Wednesday 10 April 2024
Applications must be received by the closing date and time specified.
Interviews will be held by Zoom: Wednesday 1 May 2024
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
· CVs will not be accepted. Only PCS application forms will be considered.
· PCS offers a generous range of benefits including assistance with childcare, extensive family-friendly schemes, generous annual leave entitlement and pension scheme.
· PCS is working towards equal opportunities and is positive about disabled people.
· All posts can be considered on a full-time, part-time or job share basis.
Staff/PCS Members should agree the period of release with Line Managers/employing department prior to application. Anyone currently deployed in a temporary position within PCS will be required to relinquish that position if successful at interview.
For further details and an application form please visit the PCS website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to help send donated medicines around the world to those who do not have access to live-saving medicines? IHP is recruiting a Logistics Officer to become part of our growing logistics team who coordinate the safe and responsible donation of medical products to where the needs are greatest, so that people don’t suffer needlessly from treatable illnesses.
As a Logistics Officer you will play an integral role in IHP’s work arranging the shipping of donated medicines and medical supplies, for example our essential health packs and antibiotics, ensuring their secure transportation to diaster hit and vulnerable communities such as Sudan and Gaza.
Your responsibilites will include:
- Securing cost effective shipping quotes from some of the largest freightforwarders in the UK
- Preparing shipping documentation
- Ensuring shipping files are accurate and kept up to date
- Communicating regularly with our donor companies and receiving NGO partners
- Updating offers on our management system
Who you are:
- You'll have administrative/record keeping experience or demonstable transferable skills
- A dedicated team player who enjoys working well in a small team as well as autonomously
- Adaptable and can meet competing priorities, deadlines and tagets
- Possess strong attention to detail and accuracy and be numerically minded (Intermediate Excel skills desirable)
- IT literate in MS Office applications with experience of working with data and systems
- A natural problem solver, you'll have a good initative and be solutions focused
- Proficient communication skills, verbally and written with an ability to build strong working relationships
- Highly organised multi-tasker, with a personality that works calmly under pressure
- Commited to upholding IHP's Christian ethos and values
For further details regarding responsibilities and person specification, please see the job description.
About IHP
IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.
In the last three years, IHP have supported over 54 million patients and vulnerable communities around the world – places such as Yemen, Ukraine and Gaza. We’ve sent medicine worth well over £56 million, changing lives and impacting futures. We run multiple partnerships to support this work – with pharmaceutical companies who donate medicines, our logistics partners who help us warehouse and ship the medicines overseas and finally our valued NGO partners and individual medics delivering healthcare to those who need it. Together these partnerships enable medicines to reach those in need.
IHP is an Equal Opportunities Employer. Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.
Applicants must have the legal right to work in the UK.
IHP Staff Benefits
- 25 days annual leave plus bank holidays (pro-rated if part-time)
- Specsavers eyecare vouchers
- Life Insurance and Critical Illness Cover
- Health and wellbeing support via Unum help@hand app
- Bike2work scheme
- Opportunities to get involved with our EDI working group
- Training and development opportunities
- Hybrid working/Modern office near Chancery Lane tube station
We have an active Equality, Diversity and Inclusion staff working group. Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'.
Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!
To apply, please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification including the Occupational Requirement. Applications without a covering letter will not be considered. If you require any support with your application please call the IHP Office and select Option 2.
Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced marketing communications professional to work with our Executive Director and small staff team to help us meet the needs of 1000+ members working on a wide range of policies and programmes in the UK and internationally.. This role will be varied and involve significant elements of the full range of marketing and communications activity, leading on campaigns to increase membership, grow our training and events programme and deepen our influence with government, academic, private and voluntary sector stakeholders.
You can be based anywhere in the UK and we offer up to 10% employer contribution to your pension.
We are particularly seeking someone with experience of working in a social sciences, science or evaluation-focussed organisation.
The client requests no contact from agencies or media sales.
Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be a busy and fast paced hub, receiving calls of varying nature from a variety of people.
We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathetic people to join and enhance our team.
The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected By Crime (ABC) service in Humberside.
The role will include calls to and from individuals, as well as administration of cases on the case management system, needs assessing and providing early intervention support.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
Your role as a TEIO will be to answer and speak to incoming callers as well as to hold a caseload and make outgoing calls to those affected by crime. You will be the primary contact for the Hub across Humberside and will be the face of the service.
As a TEIO, you will;
- answer incoming calls, speak to those affected by crime and hold a caseload
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the wider team to ensure an effective, trauma informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Are you a proactive Administrator wanting to work with an amazing organisation?
We are proud to be partnering with a great charity grant-giving organisation. They are looking for a Part-time Administrator (Grants) to ensure accurate information is stored on the grant making database for only 2 days in their Central London office.
You will support the Grants team, including maintaining accurate data on the grant-making database (Blackbaud), carrying out research on different platforms to establish what the grantees are up to, updating information on the excel spreadsheet based on replies of mailing, and collating new information on guidelines for grantees.
This role requires experience of using MS Excel and CRM systems i.e. Salesforce. Previous experience of using Blackbaud or Gifts is desirable. The successful candidate will be a highly organised team player who with strong IT skills, excellent attention to detail and accuracy.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
Global Head of Campaigns and Advocacy (Animal Welfare)
Location: Hybrid flexible working in one of Compassion’s offices in either UK (Godalming), Paris, Brussels, Bologna. Please note as part of this role you will be expected to travel, including travel to the UK HQ.
Job Type: Full time
Contract Type: Permanent
Salary: £55,000 - £60,000 per annum* (depending on skills and experience)
Are you ready to lead the change in ending factory farming worldwide? Compassion in World Farming are seeking a visionary Global Head of Campaigns and Advocacy (Animal Welfare) to spearhead our transformative campaigns.
If you believe that our food system is broken and leads to cruel and unjust treatment of animals locked within cages, then help us drive impactful global campaigns, advocate for legislative change across EU, UK, and US, and collaborate with diverse stakeholders to improve the lives for farmed animals. If you bring proven senior-level expertise, strategic acumen, leadership skills and have a strong campaign background, to seize this opportunity to help transform the lives of billions of animals by delivering exciting and impactful campaigns that shape a world free from factory farming.
Join us in making a monumental impact.
About us
Compassion in World Farming is the leading global farm animal welfare organisation. We campaign to end factory farming worldwide and we are growing a movement of people concerned about how industrial agriculture mistreats animals, impacts people, and is destroying our planet.
About the role
The pivotal role of Global Head of Campaigns and Advocacy at Compassion in World Farming is dedicated help us achieve our mission of ending factory farming by spearheading transformative campaigns on a global scale. This role requires visionary leadership, strategic planning, and innovative thinking to orchestrate impactful public campaigns aligned with legislative advocacy efforts at EU level and globally. Responsible for managing a dedicated campaign team, this position involves collaborating closely with our Global Head of Campaigns (Animals and Environment) and diverse stakeholders, including NGOs, media, and business teams, to maximise campaign impact and elevate Compassion's public profile. The ideal candidate brings proven senior-level expertise in campaigning, a global perspective sensitive to diverse contexts and able to work across all our country offices at an international level, excellent communication and digital skills, and a background in either animal welfare, environmental and sustainability issues, or food and farming sectors. This role presents an exceptional opportunity to lead highly impactful campaigns together with our country offices, specifically focused on achieving animal welfare legislative changes throughout the EU, UK & US and to drive meaningful progress toward a world free from factory farming.
About you
We are seeking an exceptional candidate for the role of Global Head of Campaigns and Advocacy (Animal Welfare), at CIWF. You will be an accomplished strategist, with a track record of impactful campaigning, adept at crafting visionary initiatives to support key legislative changes that support animal welfare and drive us towards an end to factory farming. Your expertise will include navigating complex global landscapes, collaborating effectively with diverse stakeholders, and advocating for legislative change. With a background in either animal welfare, environmental issues, or food and farming sectors, you will be able to bring a wealth of experience, and a deep-seated commitment to driving improvements in animal welfare, as well as a commitment to transforming a broken food system. You’ll have exceptional leadership skills, be a strategic thinker, and have a fervent dedication to creating a world free from factory farming.
To succeed in this role as the Global Head of Campaigns and Advocacy (Animal Welfare), a multifaceted skill set is paramount. You will need proven expertise in senior-level campaigning, showcasing strategic acumen and the ability to drive transformative initiatives. Leadership proficiency is essential to guide and inspire a dedicated team effectively. Strategic vision aligned with organisational goals and robust advocacy skills are key to effect legislative changes and engaging diverse stakeholders. Exceptional communication, especially with a diverse international team, a nuanced global perspective, and industry knowledge in animal welfare or related fields are fundamental for navigating complex international landscapes. You will need to be innovative and have a collaborative approach, where you believe in an unwavering commitment to animal welfare and sustainability, supporting and driving impactful change on a global scale.
Applications
Closing date for applications: 26th April 2024
1st Stage Interview: Thursday 2nd May or Friday 3rd May
2nd Stage Interview: W/C 6th May
Please complete the online application form to upload your CV and a covering letter outlining how you meet the Person Specification detailed in the job description. Flexible working is available but must be able to commit to hybrid working, usually two days per week at in one of Compassion’s offices
Please note that we reserve the right to commence interviews on a rolling programme.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
*Please note that the remuneration quoted is for a UK based employee. This may be adjusted for other European countries as appropriate and in line with our country office benchmarking.
You may also have experience in the following: Advocate, Advocacy, Lobbying, Political Campaigning, Political Campaign, Global Strategy, Strategy Manager, Policy Manager, Policy Director, Head of Policy, Change Manager, Change Management, Nation Government Policy, Civil Service, Global, EMEA, Digital Campaigns, Campaign Management, Project Management, Programme Management, Digital Campaign Manager, Social Media, Animal Welfare, Charity, Charities, NFP, Not for Profit, Third Sector, etc
REF-212 853
Safeguarding Lead
We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection.
Position: Safeguarding Lead
Location: Liverpool/Hybrid
Hours: Full time 35 hours per week. (Would consider a job share with two people)
Salary: £28,226 to £32,798 per annum
Contract: Permanent
Closing Date: Sunday 21st April 2024 at 23:59pm
Interview date: Wednesday 24th and Thursday 25th April 2024
The Role
The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings.
They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police.
The role is subject to receiving satisfactory references and a probationary period.
Main areas of responsibility include:
- To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff.
- To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern.
- Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift.
- Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes.
- Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters.
- Support staff during the referral, triage and assessment process
- Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member
- Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection
- Report cases to the police where a crime may have been committed
- Communicate relevant safeguarding issues to the SMT
- Work with the SMT to ensure that LE’s safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly
- Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially
About You
You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity.
To succeed in the role of Safeguarding Lead you will have:
- Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies
- Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies
- Qualification and/or a minimum of three years’ experience in managing safeguarding in an education, community, health / social care setting
- Three years post-qualification experience working in a helping profession
- Ability to work with conflict and emotionally distressing content.
- Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences
- Experience in managing risk around single and complex trauma
- An understanding of mental health services in the voluntary sector
Benefits include:
- Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation
- Values-driven organisation supporting vulnerable people across England
- Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice
- Annual Training and CPD Allowance to support growth and career development
- We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working
- Access to free and confidential counselling provided through LE’s Insurance Provider, to support staff welfare
- Pension contribution at 3%
- Daily informal communications with colleagues via remote platforms
- Annual Christmas celebration with colleagues
To fulfil the role, you must abode within the UK and have the right to work in the UK.
About the Organisation
They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services.
Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire.
You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager – Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
As our Executive Assistant (Maternity Cover, 0.8 FTE, Fixed term for 12 months), you will play a crucial role in developing and supporting our charity and strengthening our administration and governance. You will be providing flexible assistance primarily to our CEO, in the planning and delivery of their workload. You will also provide administrative support to the Senior Leadership Team, Trustee Board and other structured groups which shape the charity’s strategy and activities, for example our Clinical Advisory Group. As such, you will have the opportunity to work with the entire Student Minds team and a variety of stakeholders across the health and higher education sectors.
Key responsibilities:
Chief Executive Officer assistance
- Email and calendar management: helping to prioritise demands, responding to correspondence on behalf of the CEO and following up with contacts post-meetings.
- Arrange meetings and itineraries and coordinate travel as required.
- Stakeholder management support: utilising CRM to maintain updated databases for organisational contacts; support with the completion of contracts and registering purchase orders with suppliers,where the CEO is the lead contact.
Meeting management
- Plan and coordinate relevant meetings to ensure they are purposeful and relevant. These will include Board meetings, Senior Leadership Team Meetings, Leadership Group meetings and any other general committee meetings.
- Provide logistical and administrative support for all meetings, arranging suitable meeting premises or software, preparing and circulating agendas and meeting papers in consultation with the relevant participants (e.g. Chair of the Board, CEO and Senior Leadership Team).
- Coordinate catering requirements and liaise with the finance team to make purchases.
- Take high-quality and accurate meeting minutes and circulate them for appropriate approval and sign-off.
- Ensure prompt follow-up with agreed action points and follow through with ongoing delivery of commitments.
Governance support
- Provide administrative support where applicable to meet the charity’s requirements with
- Companies House and the Charity Commission.
- Support with Trustee recruitment, induction and training.
- Support the charity’s continuous improvement and compliance using tools such as the Governance
- Code.
Senior Leadership Team coordination
- Support with coordinating multi-stakeholder meetings, and liaising with internal and external stakeholders.
- Support members of the Senior Leadership Team or their guests with the use of our core systems and software (Google Workspace, Google Meet, Slack, Mural, Zoom).
- Process any travel expenses for the Senior Leadership Team.
- Manage charity records: provide historical reference by supporting procedures for the retention and disposal of records.
- Welcome guests and provide tours of facilities or support guests to use online meeting software where required.
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post.
- Provide cover for other team members as necessary to ensure seamless operations and support across the organisation.
- Work to agreed charity and personal targets.
- Attend regular team meetings with Student Minds colleagues.
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements.
- Ensure equality and inclusion responsibilities for your area of work.
- Undertake training and attend conferences as appropriate.
- Engage with and provide feedback on projects and strategic reports developed by other members of the team.
- Work flexibly and undertake tasks to support Student Minds colleagues as required.
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
Salary: £34,085.47 per annum
Location: Edinburgh / Glasgow (Hybrid - a combination of the two with travel to attend meetings at Shelter Scotland Offices as necessary)
Contract: Permanent
Hours 37.5 per week
Closing date: Thursday 11th April at 11:30pm
Are you an experienced Supporter Engagement Executive with a can-do approach to drive engagement with our key audiences? Then join us to fight for housing justice and you could soon be playing a vital role at the heart of Shelter Scotland.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet across Scotland, people struggle daily with homelessness, unfit conditions, sky-high rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Sitting under the Communications and Engagement team at Shelter Scotland, our tight-knit team comprises of a Supporter Mobilisation Manager, a Senior Marketing and Brand Executive, a Marketing Executive as well as a Supporter Engagement Executive (this role). As a team, we work to deliver on Shelter Scotland’s ambitious strategy by leading our activities that help driver engagement both on a local and national scale.
Our team also works closely with our other colleagues in Communications and Engagement, whether that be Communications Executives and Content producers, or Web Developers and UX Designers, you’ll be working alongside our colleagues to help deliver our objectives in helping our fight to end the housing emergency.
About the role
Working as a Supporter Engagement Executive, you will use your expertise to coordinate and deliver projects that are driving engagement with our key audiences. You will ensure that we have a mass of people who can provide their voices in support of the work we do, as well as encouraging new and existing supporters to have a voice.
As an experienced Supporter Engagement Executive, you’ll be working with our Income Generation teams to support with fundraising and awareness projects to maximise our impact with Scottish audiences. Not only helping us to ensure that Shelter Scotland can deliver on its supporter strategy, you will use mass-mobilisation to achieve supporter growth which will help us to win our campaigns and achieve long-term change.
Your day to day role will involve working with the Supporter Mobilisation Manager to develop and test new supporter propositions and strategies, as well as producing powerful and engaging approaches and materials that align with our Shelter Scotland brand.
This role is vital in helping us to build strong supporter relationships and create long-term commitment to the work Shelter Scotland does and allow us to continue our fight.
About you
You’ll need to be confident on working on ambitious multi-channel awareness or fundraising campaigns that can drive supporter acquisition or retention, as well as being able to inspire and motivate our supporters to take action. As well as having excellent communication skills, you’ll be a data-driven individual who is able and confident to assess the impact of work while adopting a test and learn approach. What’s more, you’ll be knowledgeable on integrated channel planning as well as have a familiarity with paid media, including display, PPC, SEO and social media advertising. Ideally, you’ll also have experience of using CRM Systems, Google Analytics, and email marketing software as well as knowledge of digital fundraising platforms.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement which addresses how you meet the points in the 'About You' section of this job description of no more than 350 words per point. Please provide specific examples following the STAR format to describe the Situation, Task, Action and Result. You are also required to address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Please note, applications without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps thousands of people every year struggling with unfit housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website.
Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. We are committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them
The client requests no contact from agencies or media sales.
Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be a busy and fast paced hub, receiving calls of varying nature from a variety of people.
We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team.
The role of Initial Support Agent (known internally as a Triage and Early Interventions Officer (TEIO)) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected By Crime (ABC) service in Humberside.
The role will include calls to and from individuals, as well as administration of cases on the case management system, needs assessing and providing early intervention support.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time role)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
Your role as a TEIO will be to answer and speak to incoming callers as well as to hold a caseload and make outgoing calls to those affected by crime. You will be the primary contact for the Hub across Humberside and will be the face of the service.
As a TEIO, you will;
- answer incoming calls, speak to those affected by crime and hold a caseload
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the wider team to ensure an effective, trauma informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED. Please upload the application form via Breathe HR. Your application will be rejected without a completed application form (attached in the vacancy).
If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org
At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading.
We are looking for a gifted communicator and relationship builder to join our growing Philanthropy team as part of the wider Fundraising team. You will work closely with the Senior Philanthropy Lead and Philanthropy Manager to secure four- and-five figure gifts from current and prospective supporters, and provide events and general support to the Philanthropy team.
Job Description
- Manage and grow a portfolio of existing and prospective major donors and trusts and foundations, giving four-and-five figure gifts, to meet or exceed your personal and team fundraising target
- Deliver first-class cultivation and stewardship engagement activities maximize fundraising opportunities, renewals and uplift gifts
- Bring to life Bookmark’s work in both face-to-face and virtual meetings, as well as through persuasive funding applications and proposals that align with the charity’s strategic priorities
- Manage our two annual Big Give campaigns. This involves application writing, project management, reporting, and senior stakeholder management
- Support with the project management of high-value fundraising events, project visits and other fundraising events as directed
- Support the wider Philanthropy team with prospect research as required
- Work collaboratively with internal stakeholders to deliver on donor engagement plans. Monitor outputs and outcomes to create timely reports for donors that reflect the KPIs of restricted funding
- Keep accurate Salesforce records, ensure compliance with GDPR and work with the wider Fundraising team to maintain best practice in line with Bookmark’s ethical fundraising policy
- Keep up to date with relevant trends, methods and developments which affect the charity
Person specification
Essential skills and experience
- Exceptional relationship building and confident communication skills with experience in managing or liaising with clients, customers and/or charity supporters
- Excellent and impactful written communication skills. Ability to convey detailed information in a concise but engaging manner, tell a ‘story’, and adapt your communication style to suit different audiences
- Good understanding of high-value fundraising strategies
- Experience in planning and delivering events, particularly those aimed at high-value audiences
- Excellent administration, project management and organisation skills with the ability to be flexible and manage conflicting priorities and meet deadlines whilst working under pressure
- Experience of cross-teamworking, particularly relating to projects involving multiple stakeholders
- Ability to work effectively as part of a collaborative team, as well as actively problem solve using your own initiative
- Commitment to Bookmark’s aims and values
Desirable skills and experience
- Successful track-record of securingand stewarding gifts from major donors, trusts and foundations or corporates
- Excellent research skills, including prospect research on a range of individuals and network mapping
- Experience of working with senior stakeholders, including board members and CEOs
- Knowledge of SalesForce and/or SharePoint
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Chiswick Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
Up to £30,000 dependent on experience, plus OTE Bonus
Location
Chiswick
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Job title: Communications Coordinator
Salary: £32000 p/a, pro rated to £19200
Maternity cover- 10 months, with the possibility of extension
Start date: 10th May 2024, likely end date: 6th March 2025
Part time, temporary contract
3 days per week
Job description
About the organisation
CARAS is a registered charity working with people in south London and beyond who have an asylum or refugee background. Our values are:
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Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests.
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Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society.
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Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.
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‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.
CARAS strives to keep community members’ voice at heart of all the decision making, building opportunities for discussion and feedback at every level. We offer training and support for those who want to gain leadership skills and contribute to the running of CARAS. We are members of reward schemes including Jack Petchey, AQA Unit Award Scheme, and we also hold a Gold Quality Mark from London Youth, an Investors in Volunteers quality mark, and we hold membership with the Fundraising Regulator. CARAS is a lively organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life.
Additional benefits
CARAS offers 28 days’ annual leave per year (22.4 days pro rata). CARAS also pays into a workplace pension with employers’ contributions currently at 7%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly.
Hours can be flexible and can include working from home. There are also benefits including discretionary leave available to study or volunteer, an enhance parental leave policy, and the opportunity to take a sabbatical.
About the role
This role is vital for CARAS’ presence in the sector. Our communications have grown in quality and reach over the last several years, and we now have a recognisable visual style and verbal tone. Our communications utilise several social media platforms, reaching a range of audiences via LinkedIn, Facebook, X, and instagram. We also have growing links with local press. In addition, this role also has responsibility for our newsletter to supporters, having a direct impact on our fundraising capabilities.
The role includes collaboration with other staff members, working with programme staff to craft and share up to date stories of our work and its impact on the lives of our community members, and on the wider policy environment.
We are extremely proud of our communications and are seeking someone who can maintain the high standards we have built.
Specific tasks to cover are:
Social Media Management:
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Regularly update the social media library with relevant content.
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Incorporate staff project updates into social media posts.
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Select and share relevant news articles.
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Curate updates from the IMIX news roundup.
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Create engaging content using Canva templates.
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Schedule social media content with Hootsuite.
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Respond to queries and engage with followers on all platforms.
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Update Linktree with relevant links.
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Share posts as 'stories' on Instagram and retweet partner posts.
Newsletter Preparation:
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Prepare newsletter overviews with input from relevant stakeholders.
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Identify topics for celebration and news sections.
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Coordinate with Heads of Service and Project Coordinators to prepare staff opinion statements.
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Design newsletters using Mailchimp, updating content as needed.
Other Communications Responsibilities:
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Facilitate monthly Communication Collaboration drop-in sessions for staff.
Person Specification
Essential Requirements:
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Proficiency in Canva for content creation, including video and image design.
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Experience using Mailchimp for newsletter creation and distribution.
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Strong understanding of various social media platforms (Facebook, Instagram, X, LinkedIn, YouTube, etc.).
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Ability to design compelling graphics and visuals for social media posts.
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Excellent written communication skills with an eye for detail.
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Familiarity with social media management tools such as Hootsuite.
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Proven experience in managing social media accounts and engaging with audiences effectively.
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Ability to work collaboratively with various stakeholders to gather content and updates.
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Commitment to working collaboratively with CARAS community members to ensure lived experience is at the heart of our social media
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Strong organisational skills and ability to meet deadlines in a fast-paced environment.
Desirable Requirements:
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Knowledge of the challenges and issues encountered by refugees and asylum seekers in the UK.
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Knowledge of community languages, such as Farsi/Dari, Arabic, Tigrinya, Amharic, Somali, and Spanish.
To apply, please complete the application form and return it tas a Word document by the 10th of April. CVs, covering letter, and PDF documents will not be accepted.
Interview will take place in person on the 17th of April.
The client requests no contact from agencies or media sales.
JOB PURPOSE: As Supporter Engagement Manager, you will lead the Supporter Engagement Team developing the strategy for delivering exceptional donor journeys for our supporters. You will be responsible for leading on delivering excellent customer service, ensuring that all supporters are engaged with appropriately and receive exceptional supporter care and are encouraged to continue their support. Data capture, accurate income processing and timely thank you acknowledgements are key to this role. Managing and evaluating the trends of our supporters through this captured information to better engage people with the charity long term. You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting Bluebell Wood Children’s Hospice.
SALARY: BAND L £36,334
MAIN DUTIES & RESPONSIBILITIES
· Develop and implement a Supporter Experience strategy, consulting with colleagues from across the charity to set clear long-term and short-term objectives, with KPI based engagement targets.
· Monitor and review team performance against these and provide regular reports to the Income Generation and Communications Director.
· Recruit and manage your team effectively to deliver excellent supporter engagement across all channels including telephone, email, postal and social media enquiries.
· Manage and support the reception department for the Hospice, ensuring that this functionality delivers the key objectives set out by the Supporter Engagement strategy, proving excellent family and customer experience at every touch point.
· Carry out regular one to ones and appraisals and have clear objectives and meet agreed KPIs, within agreed timescales.
· Be responsible for ensuring supporters receive the highest standard of customer service and that all Bluebell Wood fundraising income is processed, thanked, and banked in a timely manner.
· Ensure all requests for materials from supporters are fulfilled in line with the specific supporter journeys and provide support and advice to our supporters with their fundraising activity.
· You will be responsible for the Supporter Engagement budget; setting, monitoring, and reporting on income and expenditure. Taking action to address overspends, manage resources, and capitalise on opportunities.
· Be an active member of the Income Generation management team, working to devise and deliver a clear supporter experience and create effective and engaging supporter journeys for all audiences.
· With your team ensure timely and compliant recording of financial and personal information.
· Lead on the monitoring, reviewing and standardisation of processes for recording, banking and acknowledgement of income, supporter contact and preferences, complaints, and enquiries.
· Ensure the Supporter Engagement Team adhere to GDPR and all other appropriate regulatory and legislative guidelines.
· Take responsibility for the recording of fundraising income onto the CRM and produce reports and analysis when required. Working closely with Finance to regularly check compliance with audit requirements and review and code all income correctly.
· When required, provide the Income Generation and Communications Director with timely information to address the resolution of all complaints received ensuring satisfactory conclusion, recorded learnings.
· Keep abreast of developments and remain up to date on changes in supporter care protocols to ensure the organisation remains at the forefront of Supporter Experience within the sector.
· Provide support to the wider fundraising team by attending events and representing Bluebell Wood at supporter events/engagements/conferences.
· The Supporter Engagement Team will act as the volunteer supervisors for the fundraising team, supporting with the administration and co-ordination.
· Attend relevant external events to represent the Supporter engagement team and support with data acquisition targets.
The client requests no contact from agencies or media sales.