Full-Time Jobs

These unique and rewarding freelance audit opportunities would suit experienced experienced audit professionals that are flexible, love diverse travel experiences, supporting worthwhile causes and inspiring people. AfID is recruiting on behalf of a leading specialist in international NGO grant audit services for development donors such as the UN and the World Bank. Assignments would suit experienced qualified audit professionals with grant audit / management experience, ideally in a not-for-profit/ international development context

Role overview.

Complete international grant expenditure audits for a diverse range of projects (grant recipients) funded by international donor institutions ranging from emergency aid, to long term development in areas such as agriculture, health or infrastructure or technical research. Assignments are 1-3 weeks in length and based across the European mainland and the developing world. These are offered on an assignment by assignment basis, one to two months in advance.

Contractors can be based outside the UK 

Requirements

• Qualified ACA / ACCA or equivalent – 5+ years post qualified experience
• Grant management and audit and reporting experience with international institutions. Preference given to individuals that have worked on UN or EC grant assurance assignments
• Diplomacy and cultural sensitivity while working with a hugely diverse range of clients and beneficiaries
• A real interest in international development and associated funding structures
• Ideally but not essential fluency in a second language such as Spanish, German, French, Arabic & Portugese
• Excellent communication, report writing and presentation skills in English.
• Resilience and adaptability

​ Personal attributes:

• At least 5-10+ years of relevant audit experience
• Ability to work under pressure; Strong planning, organisational and time management skills
• Sound technical and analytical skills, report writing and presentation skills

Passionate about international travel and development and willing to work in international locations. Individual must be prepared to travel to challenging locations when it is deemed safe to do so. Individuals must also be able to demonstrate effective past working practices when working remotely with a range of clients. 

Data Lead (Executive)
Location: Based in London with travel to sub-Saharan Africa 
Hours: Full time (office based)
Salary: £90,000 - £150,000 (Negotiable dependent on experience)

Our client is an independent foundation that invests in children and young people in developing countries to improve their lives and to maximise demographic dividends for long term economic growth.

They do this by partnering with visionary African governmental leaders to deliver on initiatives that have the potential to positively and dramatically enhance the life outcomes of their people and the trajectories of their countries.

Focusing on and supporting the efforts of their partners to aid success, our client has recently adopted a new strategy with a clear accountability target: Over the next five years, they want to have played an integral role in substantially and tangibly improving 23.5 million lives. 

The role
The goal of the Data Lead’s work is to set up data systems that help drive the organisations internal and their external partners’ success. The key areas include:

(1) to establish and manage an internal monitoring framework that tracks whether they are progressing towards their target – and helps them course correct if not on track;

(2) to provide strategic advice to their governmental partners on their data management and visualisation needs, which are key to advancing their human development agendas; and
​​​​​​​
(3) to think critically about how they track results in their leadership development work.

Experience
To be successful in this role you will need extensive experience with integrated monitoring frameworks and the use of data to drive government decision-making. 

You will have familiarity with relevant sub-fields, such as labour market information systems; health data systems; or education data systems and be able to demonstrate familiarity with and/or experience working in sub-Saharan Africa.

The role is working externally at the highest levels so will require someone with first class interpersonal and presentations skills, the ability to navigate complex environments and a willingness to understand partners’ contexts and political constraints. You will need to fully supports the ambition of policy champions at national level without prescribing external agendas, have a passion for using evidence to drive better decision making and the ability to maintain focus on the big picture, even when discussing technical questions.

Substantive knowledge in a field related to international development or human capital development appreciated and fluency in French and/or widely spoken African languages is desirable. We're open to sector experience but are particularly interested to hear from you if you are bring experience from the Government or Finance sectors. 

Successful candidates will be required to complete an enhanced DBS check.

CV’s are being assessed and sent to the client on a rolling basis so early application is advised. Please apply directly through our website.

Director of Professional Standards
£92,988 - £102,267 pa, plus excellent benefits
London (including flexible working)

Reporting to the Chief Executive, and forming a central part of our Senior Management Team, we are seeking to appoint an outstanding individual to take on the post of Director of Professional Standards. The successful candidate will lead a wider portfolio of responsibilities including accountability for overseeing first class education and training for psychiatrists, promoting recruitment and retention into the psychiatric workforce and leading on the College’s international workstreams.

The successful candidate must bring with them experience of leadership gained within a comparably complex membership organisation, with recognised expertise in delivering first class professional education and membership support. You must demonstrate the ability to provide strong and inspirational leadership to a large team of over 60 staff with the ability to instil a culture of high performance and exceptional service throughout. Essential to success is an ability to work effectively with a range of partners both internally and externally and an alignment with our values.

The Royal College of Psychiatrists is the professional medical body responsible for supporting psychiatrists throughout their careers from training through to retirement, and in setting and raising standards of psychiatry in the United Kingdom. Employing 235 staff and serving a membership of over 21,000 in the UK and abroad, we are building a strong and progressive College, one that strives to ensure our members are able to deliver high quality, person-centred care in well-resourced psychiatric and wider mental health services. 

Recent years have witnessed significant progress for the College, with a significantly enhanced media profile, record increases in numbers of foundation doctors applying to become psychiatrists and the launch of our new vision and values. Given the demands facing our population and the increasing profile of mental health services within our wider health and care system, the role of the College and our members has never been more vital.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 6 May 2024.
Interviews: 22 May 2024.

Chief Partnerships Officer
Lightful
c. £100,000 + excellent benefits
Permanent
Remote – occasional domestic and international travel

Lightful is a high-impact, award winning B-Corp whose vision is a future where non-profits have the power to create more equitable communities and a healthier planet. Lightful’s BRIDGE programme equips charities and civil society organisations with the digital tools and capabilities to become more resilient organisations who can deliver greater impact. They are on a mission to help non-profits become better storytellers, build trust and raise more money. They achieve their ambitions by working within, and for, the ecosystem of international funders in the global south and global north, foundations, philanthropists, donors and corporations. They are at a key growth point in their journey and are seeking a new Chief Partnerships Officer to accelerate their growth and impact across the globe. Prospectus is excited to lead the search for Lightful, who we have worked with for many years.

Reporting directly to the CEO, you will use your passion for enabling impact locally and across the globe to be the leading voice and relationship-builder with new and existing funder partners. You will get to work with organisations such as the Bill & Melinda Gates Foundation, Comic Relief, UBS Optimus Foundation and many other leading UK, US and international funders. You will also utilise your existing network to identify and win new business and strategic partnerships, by finding leads, nurturing relationships and closing contracts.

As Lightful expands their reach and impact, you will have ultimate responsibility to identify, develop and steward strategic relationships with a wide array of philanthropic funders, which will enable small charities and non-profits to become more resilient through digital skills, tools and training. Lightful’s approach is to build strong, long-lasting and impactful partnerships, which can be bilaterally or in cohorts of collaborative funding partners within specific geographies or around impact cause/theme areas. There is no limit to how partnerships can flourish at Lightful.

You will inspire the Partnerships team, be a collaborative member of Lightful’s senior leadership team and work closely with a highly passionate and engaged board of directors and colleagues across the Programme, Impact, Engineering, Design, Finance and People teams.

The successful candidate will have a varied set of skills and experiences, with strong commercial acumen and a deep knowledge of the philanthropic sector and a proven track record of developing plans and executing those plans to reach large revenue targets, ideally from an existing network within the sector.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus. 

If you are interested in applying to this Chief Partnerships Officer position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role and provide additional information about Lightful. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Title: Programme Officer - Inclusive Education

Location: Lilongwe, Malawi Country Office

Contract: Two-year fixed term contract

Salary: Local Terms and Conditions apply

About the role

Sightsavers is seeking a dedicated Programme Officer (Inclusive Education) to drive our inclusive education initiatives.

• Build effective partner relationships and support longer term relationships that go beyond the duration of individual projects by disseminating information and advocating for Sightsavers work
• Liaise with partner organisations to achieve the organisation's thematic and strategic objectives
• Support partners to identify their own technical and capacity building needs and facilitate providing these in order to support them through the project(s) cycle.
• Promote shared learning and collaboration between partners by facilitating partner networks and meetings
• Collaborate with partners to identify needs for technical support
• Manage all aspects of the project cycle to ensure effective planning, implementation, monitoring and evaluation, financial and asset management, reporting, and documentation is delivered
• Represent Malawi Country Office in inclusive education networks and advocate for the organisations philosophy and policies
• Manage all aspects of the project cycle to ensure effective planning, implementation, monitoring and evaluation, financial and asset management, reporting, and documentation is delivered

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the for full details.

The Programme Officer will be pivotal in refining our educational programmes, ensuring they are executed flawlessly and have a lasting impact. You'll be instrumental in shaping innovative learning strategies for children with disabilities, from their early years to primary education.

Essential:

• Effective Communication: Clearly and confidently communicate the organisation's vision to colleagues and partners.
• Strategic Decision-Making: Make informed and timely decisions to guide project success.
• Project Management Expertise: Proven experience in managing education programs with a focus on inclusivity.
• Team Collaboration: Work cohesively within a global team, understanding the impact of your role.

Desirable:

• First-Hand Experience: Worked directly with children with disabilities.
• Early Childhood Development: Experience in this field.
• Teacher Training: Experience in training teachers and developing educational materials.

To apply for this exciting opportunity, please complete an application via our recruitment portal.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

My client is a Not-for-Profit organisation that supports grassroots bodies working towards more inclusive sexual and reproductive health and rights in South Asia and Africa.

At an exciting time of growth, they are looking to appoint an interim Head of Finance, reporting directly to the Chief Executive.

Key responsibilities:

• Lead on all aspects of the organisation’s finances, ensuring accurate and timely reporting
• Work as part of the SLT to ensure the resources and financial processes align with and support the organisation’s mission and ambitions
• Management of primary accounting functions and processes where required
• Lead and work closely with the SLT on commercial tenders including budgeting, written justifications and financial management arrangements
• Embed a true team culture within the finance unit, ensuring balanced workloads, personal development and colleague engagement are at the highest levels

The successful candidate will be a qualified Accountant with a track record of working at a similar level within the Charity space. You will be as comfortable leading strategic discussions as you are handling numbers and explaining financial information to a non-finance audience.

My client works on a flexible hybrid model, with 1 day a week in their central Bath office. This role has been assessed as inside of IR35.

Anna Freud is a world-leading mental health charity for children, young people and families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.

We are seeking an experienced and influential leader to join us as our new Chief Executive Officer. You will provide leadership of the organisation and be the lead advocate for the charity with the government, the media, senior stakeholders, supporters and other external partners. You will also oversee key partnerships, most notably with University College London (UCL).

Working closely with the Board of Trustees, the Chief Executive Officer will develop the organisation’s long-term strategy, budget and business plan to secure organisational sustainability and compliance.

The role requires someone with visionary leadership who can demonstrate their commitment to shaping and nurturing a collaborative and open-minded culture. We’re known for the quality of our research and education & training provisions.

Candidates should have significant leadership experience in children and young people’s mental health, and a solid grasp of research in the field of child and adolescent mental health.

Find a full list of responsibilities, person specification and list of benefits on the job pack for the role.

Our commitment to EDI

We welcome individuals from all backgrounds and are committed to cultivating a diverse and inclusive workplace. Applicants who meet the criteria will be considered for employment, regardless of race, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

Applicants are invited to share information about their diversity dimensions to help us address biases and provide any additional support by completing the attached Diversity Monitoring form. Your responses remain confidential and have no bearing on the selection process.

How to apply and recruitment schedule

Please click on the apply section and you will be directed to our vacancies page for more details on how to apply.

Closing date for receipt of applications is midday (12pm) Monday 29 April 2024.

We kindly request no contact from agencies.

My client is a small but ambitious membership body working across the UK’s vibrant theatre sector. Currently in the early stages of embedding a new vision and mission, they are looking to their back office functions to ensure they are fit for the organisation’s exciting new strategy.

As such they are looking to recruit an interim Project Accountant to lead on a review of the organisation’s accounting processes and controls including financial accounting, management reporting, capital investment plans and pensions.

The successful candidate will be a qualified Accountant with a track record of working in the Not-for-Profit space. Comfortable with working on a change programme, you will enjoy the variety of tasks outside of business as usual.

About

The Open Society Foundations work to build vibrant and inclusive democracies whose governments are accountable to their people. To achieve this mission, we provide thousands of grants every year to groups and individuals across the globe that work on the issues we focus on—promoting tolerance, transparency, and open debate. We also engage in strategic human rights litigation and impact investing, while incubating new ideas and engaging directly with governments and policymakers through advocacy to advance positive change.

The Role

The role of Associate Director will be to support the Director, Global Grants Management to establish and maintain the direction of the grant making policy, training and continuous development of the Officer and Associate pools.

The Associate Director will oversee staff that are responsible for creating and maintaining grantmaking policy, working with IT to support technical training requirements and delivery, enforce global policies and standards, and upskilling and continuous development of the Associate / Officer pools. 

Key Responsibilities 

• Accountable for the delivery of Grant Making Policies and Training across OSF 

• Manages Associates within the team, working with IT to support technical training requirements and delivery and enforce global policies and standards 

• Responsible for creating an environment that supports the development of the Grant Associates and Grant officers through efficient training as well as formal and informal training and development opportunities 

• Accountable for and direct research conducted into design, and assessment activities in complex and/or sensitive projects 

• Lead the monitoring and improvement of organizational assessment policy and oversee research and development of policy concepts 

• Oversee the creation and modification of policy, managing consensus and approval processes 

• Oversee the development of new learning content and methods to fill gaps in existing programs, methods or tools for Associate / Officer pools 

Direct Reports:

Yes - 3 Direct Reports

Key internal relationships 

Director, Global Grants Management; Associate Director, Policy, Knowledge & Training; Associate Director, Opportunity Grants Management; Director, Opportunity Grants Management 

Qualifications 

Essential:

• University degree – BA or BSc 

Experience

Essential:

• Significant experience at a large and complex organization 

• Significant Leadership experience managing a geographically dispersed team. 

• Extensive prior experience with grant processing, grant making systems, compliance, and risk management 

• Demonstrated experience leading large-scale complex, cross-functional projects including designing implementation plans, managing diverse teams, and owning risk mitigation. 

Desirable:

• Experience in design and testing of teaching/training materials, and experience as an effective teacher/trainer/facilitator

• Knowledge of individual grant making 

Competencies 

Functional Competencies: 

• High-level of specialized knowledge of grantmaking policy, including ability to design reasonable policy, anticipate ways in which policies may succeed or fail, and effectively develop and carry out strategy to align grantmaking practices with OSF’s approach to grantmaking and goals of a given policy

• Exercises specialized knowledge and provides technical guidance when required on reviewing and evaluating recommendations and requirements and to develop appropriate plans or deliver actions required 

• Leadership capability with the ability to effectively manage resources to achieve set objectives 

• Project management capability 

Personal Competencies:

• Demonstrates commitment to OSF’s core values of humility, commitment, collaboration, respect, inclusivity and integrity

• Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism, and social justice 

• Commitment to listening and working with humility; ways of working that are respectful to all people; and that support space and voice for all diverse perspectives in our workplace

• Ability to collaborate with impact at all levels in the organization 

Languages:

• An excellent knowledge of English 

• Knowledge of other languages would be an asset 
   

The salary range for this role in the U.S. is $102, 500 - $189, 600 (USD). The final offer is influenced by a wide array of factors including but not limited to skill set and level of experience.

Competitive rates of pay apply.

Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply.   

We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.

The Biochemical Society and its wholly owned publishing subsidiary Portland Press Ltd (PPL) are seeking an experienced and influential leader to join us as our new Chief Executive, from January 2025 on the retirement of the current postholder Kate Baillie. You will play a crucial role in shaping and delivering a new strategy to increase our income, partnership, and growth potential.

The Biochemical Society was founded in 1911 and currently has around 5,000 members. It is a learned society that is at the forefront of advancing molecular bioscience, promoting its importance as a discipline, facilitating the sharing of knowledge and expertise, and supporting molecular bioscientists across all career stages.

We are looking for a Chief Executive who can continue to grow our profile and positive reputation. To us, this means continuing our excellent work with our trustees, staff, community and stakeholders, enhancing our growth and building new partnerships.

As our new Chief Executive, you will lead us to empower individuals by developing and diversifying our income, providing inspiring leadership to our committed, expert and established team, and acting as an effective advocate and ambassador for the Society.

• Drive financial excellence in a dynamic £20m charity
• Shape strategic growth and robust finance controls in a leadership role

About Our Client

Royal British Legion Industries (RBLI) is a charity that provides employment, support, housing and care to the British Armed Forces community.

There is a circa £20 million turnover and 300 employees spread over the UK and Scotland.

Job Description

The purpose of this role is to

• This is an exciting opportunity to join this reputable British charity and optimise financial performance within the RBLI's finance function.
• Take a proactive approach, supporting colleagues to achieve budgets and performance targets across the charity.
• Contribute to the strategic and business planning process to ensure a strong financial future for the organisation.
• Ensure good finance controls are implemented and rigorous financial reporting is in place.
• Support the Heads of Finance to establish 'business partner' relationships with 4 Operational Divisions.

Finance

• Provide expertise to the Board of Trustees in all accounting and financial areas as part of a mutually supportive Senior Leadership Team.
• Prepare and present finance Board papers on a quarterly basis.
• Work with the Senior Leadership Team to ensure operational performance and financial targets are met.
• Lead on the monthly financial reviews to ensure we exercise rigorous financial control to optimise performance.
• Work with the Senior Leadership Team to push forward revenue opportunities and initiatives to drive cost efficiencies.
• Ensure the finance team has the right skills, processes, controls to ensure all aspects including purchase ledger, credit control, payroll and reporting work effectively.
• Overall responsibility for the preparation and completion of the annual budget for all divisions within the Company
• Control investment portfolio and short-term deposits and plan and manage the charity's tax liabilities under existing and proposed legislation. Evaluate the tax liability impact of contemplated courses of action
• Oversee the management of staff payroll and other benefits (Company Cars, private health scheme etc) including expenses
• Manage all pension activities
• Overall responsibility for the preparation of annual accounts. Ensure a satisfactory audit of these accounts and other interim accounts as may be required
• Analyse commercial elements of tenders and bids as required and advise on commercial viability of each proposal before tender or bid is submitted
• Overall responsibility for the procurement of goods and services across the organisation to achieve efficiencies.

Leadership and People Management

• Promote a highly visible leadership profile that incorporates our commitment to equality of opportunity, professionalism and quality standards
• Maintain an effective system of communication across the division, that ensures key information can be cascaded to staff effectively
• Together with the Senior Leadership Team ensure that business objectives are clearly understood across the organisation and that divisional activities support their achievement.
• Establish an effective methodology for managing performance of staff in order to support the achievement of business objectives
• Establish effective and productive relationships with all members of the Senior Leadership Team in order to deliver business excellence
• Encourage partnership working and cooperation pan RBLI.

The Successful Applicant

• Experienced Financial Director
• Significant experience at senior management level, with substantial budgetary responsibility and a proven track record of achievement in at least two relevant service areas
• Fully CIMA, ACA or ACCA qualified
• Financial accounting experience of financial management in a commercial or not for profit organisation
• Solution oriented with a proven ability to successfully deliver in a complex environment
• Exceptional people leadership skills with a proven ability to motivate, develop and inspire people to deliver outstanding performance
• Experience of successfully working at senior level with Boards and Committees
• Up-to-date knowledge of legislative frameworks, regulatory requirements and key issues relevant to the post
• IT literate (Microsoft Office)

What's on Offer

This role is based in Aylesford in Kent.

Salary will be £100K - £120k plus benefits.

Closing date 26th April 2024.

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Page Executive.

Chief Executive Officer 

Location: Hybrid – Regular weekly time in the Head Office in Cheam, Sutton, Surrey, regular national travel and a maximum of 2 days remote working per week
Sector: Not-for-Profit
Client: Charity for Civil Servants
Job Type: Permanent
Salary: ~£100,000-£130,000
Reference: GSe109327
Closing Date: Sunday 28th April 2024

Across the working and retired civil service community our mission is to help people overcome life’s challenges and thrive. The Charity offers lifelong practical, financial and emotional support, advice and guidance for people wherever we can. Last year people came to us for help over 70,000 times and we spent £6.7m (c.£2m in financial grants alone) supporting people in need of our help. Everything we do as an organisation underpins the Charity’s vision of a supportive community in which everyone has the chance to live their life to the full.

After 9 years in the role, our CEO is retiring and the Charity is looking for its next leader. To continue the great work of the last few years, the Charity is looking for an inspiring new CEO to guide the organisation through a significant period of change and development.

We are seeking a commercially astute values-led senior leader with a wealth of experience operating at Board level, managing and navigating the complex strategic, financial, and governance issues that come with leading the business, in any CEO role. You will demonstrate the intellectual depth, gravitas, and conviction to engage top-level civil servants with the credibility and powers of persuasion needed to win their support and significantly increase income.

The Charity is looking for someone who is as comfortable leading, managing and communicating with people, as they are with developing strategic propositions and writing business plans. So the successful candidate will be a positive and outward-looking leader who naturally inspires confidence, motivates others and who enjoys working as part of a team.

If our work inspires you and if you believe you have the passion, skills and experience to lead the Charity through the next important phase of its journey, please click apply to visit the dedicated microsite.

Should you wish to have a confidential conversation to find out more about this role please contact Elizabeth Theobald or Oliver Startup from Gatenby Sanderson.

REF-212949

MLC Partners are partnering with a prestigious Charity based in South-East London, to recruit an experienced Finance Systems Consultant (interim).

This position will play a pivotal role in researching and implementing a new financial system, working closely with the Finance Director and team to automate and modernize internal controls and processes.

This is a full-time position, working hybrid (3days/week in the office), and will be an initial 6month interim position.

Key Responsibilities:

• Conduct a comprehensive assessment of the charities current finance system, and internal controls and processes
• Research, develop and implement a new finance system, with a strong focus on optimising finance operations, streamline processes, and enhance overall efficiency
• Collaborate with cross-functional teams to integrate the finance system with other business functions, ensuring seamless operations and data integrity

Key criteria:

• Professional Finance qualification (e.g. CIMA, ACA, ACCA)
• Proven experience and success in finance systems implementation and process improvement
• Demonstrated project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

This role is due to commence at the end of April. Applications will be reviewed daily, and the role may close before this advert. Please contact Annabelle at MLC Partners to discuss further.

Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.

The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be a busy and fast paced hub, receiving calls of varying nature from a variety of people.

We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team.

The role of Initial Support Agent (known internally as a Triage and Early Interventions Officer (TEIO)) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected By Crime (ABC) service in Humberside.

The role will include calls to and from individuals, as well as administration of cases on the case management system, needs assessing and providing early intervention support.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time role)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

Your role as a TEIO will be to answer and speak to incoming callers as well as to hold a caseload and make outgoing calls to those affected by crime. You will be the primary contact for the Hub across Humberside and will be the face of the service.

As a TEIO, you will;

• answer incoming calls, speak to those affected by crime and hold a caseload
• make outgoing calls, assess needs and risks and action plan with callers
• work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
• liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
• work with the wider team to ensure an effective, trauma informed service is given to those affected by crime

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.