Jobs

An exciting opportunity has arisen for a Risk & Assurance Manager to join our Audit, Risk & Governance Team. This role will require the successful candidate to support to the Head of Audit, Risk & Governance in the implementation and oversight of effective risk management and assurance policies and procedures for the whole organisation.

Role Requirements

 You will attend the Audit & Risk Committee and other board committees from time to time to present on risk and assurance.  With experience of delivering 2nd line risk and assurance activities within large, complex or heavily regulated organisation, you will be effective in building professional relationships and influencing and collaborating with colleagues from all disciplines and at all levels. 

You will need to engage effectively with frontline and support colleagues to really understand the needs of our beneficiaries and the risks to the charity more broadly.  The ultimate objective of risk management at The Children’s Trust is to ensure the charity continues to deliver high-quality, safe and effective and financially sustainable services for vulnerable children now and in the longer-term.

Although the role does not have any formal direct reports, the Risk & Assurance Analyst will have a dotted line into the Risk & Assurance Manager, providing support particularly on business continuity but also on risk management as and when necessary.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

An exciting opportunity has arisen to join our dynamic team as a Money Advice Caseworker on our Debt Free London project. The successful applicant will be providing money advice as part of our London wide project.

You will be contributing to the health & well-being of the community and helping people from reaching crisis point. In return, as part of our team, you will benefit from learning and development opportunities.

If you are a team player, willing to learn, committed to quality and want a job which makes a difference in people’s lives then this could be the job for you.

Closing Date: 5pm on Tuesday 7th May 2024
Interview Date: Friday 10th May 2024

Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.

The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.

Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.

If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.

Closing date: Monday 6th May 2024 at Midnight

Interview date: Wednesday 8 th May 2024

Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.

Role Summary

The Communications Officer has responsibility for creating compelling content for digital, print and media communications, that accurately reflects the Bliss brand and tone of voice.

This is a varied and interesting role working with teams across Bliss, with a particular focus on putting storytelling at the heart of our communications.

Role Details

This is an excellent opportunity for someone looking for a creative and varied role working across the mix of digital, print and media communications.

The ideal candidate will be able to demonstrate the following skills and experience:

· At least two years’ experience in a content, communications or media role

· Outstanding copywriting, proofreading and sub-editing skills, the ability to draft compelling content, and an aptitude for storytelling 

· Understanding of the principles of brand development and management

· Excellent written and verbal communications skills, with the ability to engage effectively with people from a range of different backgrounds, tailoring your style to their needs

· Excellent organisational and prioritisation skills, a demonstrably methodical approach to work, and experience of project management

· Excellent IT skills, with experience of or aptitude to learn about use of website CMS

· Professional attitude and credibility among colleagues to advise and recommend based on expert knowledge

· Displays initiative and is committed to professional development.

For more details please view the job description and person specification attached to this advert. 

How to apply 

Interested applicants are requested to submit the following documents 

· Your CV (please ensure this does not include your age, gender or any other personal characteristics)

· Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long.

· This information is used when shortlisting candidates for interview.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Recruitment Timeline 

· The deadline for applications is 9am on Thursday 9th May.

First round interviews will be held virtually (via zoom) with second interviews in person at our London Bridge office

• £31,619 per year
• 37.5 hours per week – full-time
• 1 year fixed-term contract
• Based at Greenwich Mental Health Hub in Plumstead, with work required across Royal Borough of Greenwich
• Hybrid working considered in line with policy

South East London Mind is working with Oxleas NHS Foundation Trust and Bridge Support to deliver the Greenwich Mental Health Hub.  This will form part of the new transformation of mental health services in the Royal Borough of Greenwich under the NHS Long Term Plan. The service will bring together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic, and integrated services for adults with mental health problems.

Unpaid carers in our communities are supporting relatives, friends and neighbours, often with limited or no support, to live the best lives they can.  The support of people with dementia, learning or physical disabilities, mental health difficulties or substance misuse problems by unpaid carers has been estimated to save the government close to the equivalent expenditure for the whole NHS.

We are looking for a Mental Health Carers Advisor who possesses an understanding of the challenges of unpaid caring and whose experience of working within mental health services includes support, prevention, recovery, and self-management. Applicants should possess effective skills in communication and have experience of completing assessments, managing a diverse caseload and working in a busy work environment. An ability to work independently but collaboratively, to be proactive and to show initiative is essential for this role.

The role will involve:

• Management of a diverse client caseload
• Providing recovery-orientated individual and group-based support to carers of adults with mental health problems
• Collaborative working with all partners involved in Greenwich Mental Health Hub work
• Undertaking holistic needs and risk assessments
• Commitment to regular training and supervision
• Effective contribution to the development and continuous improvement of the service

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 6th May (11:59pm)

Likely interview date:Week beginning 13th May

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Coaching and Therapeutic Lead

Hours: 28 to 35 hours per week, flexibility for the right candidate
Starting salary: £31,556 (pro-rata)
Contract: Maternity cover until 30 June 2025
Location: Base is in Chorley. You will have a mixture of home and office working with meetings across Lancashire

Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?

The Role:
We’re looking for a bold and caring person to lead and develop Lancashire Mind’s Wellbeing Coaching service and mobilise a pilot of therapeutic services; a new service for Lancashire Mind.

You will be a mental health practitioner with experience of delivering therapeutic services and understand the different types of therapy and support clients need. To succeed in the role, you will need excellent communication skills, project management and line management experience.

The current postholder is going on maternity leave so we are looking for someone who is able to step into the role and hit the ground running. You will be motivated, flexible and adaptable.

Along with managing the rollout of Lancashire Mind’s therapeutic services, you will manage several coaching focussed projects. As such you will lead on partner and funder liaison, promotion, quality assurance, monitoring and reporting. You will work with a range of voluntary and community organisations and will identify and develop new opportunities for services.

This is an exciting time for Lancashire Mind as we grow our coaching and therapeutic service to reach and support more people. We want someone who believes in our vision of a Lancashire where everyone has the opportunity to have the best mental health and wellbeing possible.

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and New Year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Application Forms:
The Lancashire Mind Application form and full job description can be downloaded via the attached documents

Deadline for applications: 9am on 13 May

Interviews will be held on 22 May

Community Centre Assistant

Temporary

Part time hours - evenings

To start as soon as possible

£12.10 per hour

Our client

Morgan Hunt is working with a large Housing Association to recruit a temporary Community Centre Assistant for one of their award winning, health and wellbeing hubs locations in Old Trafford. The hub offers a wide range of facilities, community activities and services as well as 81 beautiful extra care apartments. The focus is on the local community and the people within it, where people can come to meet, eat, celebrate, collaborate, learn, and grow. A temporary need has arisen for Community Centre Assistant for a period of up to 2 months initially on a part time basis (4pm - 8pm), Monday to Friday.

The role - Community Centre Assistant

As a Community Centre Assistant, you will;

• Provide operational support to the day to day running of the community centre, including health and safety and customer support.
• You will provide a professional inclusive and customer focused service to the users of the community centre.
• Ensure centres are set up correctly in advance of bookings.
• Make sure the centre is clean and well-presented.
• Ensure hirers clear away at the end of a booking and leave the room ready for next user.
• Where relevant maintain schedules and records of building maintenance, reporting maintenance or repairs issues to the relevant team.
• Carry out health and safety checks and maintain appropriate records.
• Take responsibility for opening and closing the building when directed including evenings and weekends as required.
• Inspect community centres in accordance with procedures, maintain all associated registers and records and ensure all actions identified are rectified.
• Work collaboratively with internal colleagues and teams, residents, and user groups to ensure effective, efficient and customer focused delivery of services relating to the centres.
• Ensure accurate and up to date records are kept using appropriate systems.

The candidate;

• Able to demonstrate experience of delivering customer focused services in a demanding, public facing environment.
• Highly organised, able to prioritise and manage a demanding workload.
• Good communication skills.
• Great customer service skills.
• A basic DBS is required for this role.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Willow is recruiting a new Individual Giving Fundraiser and Prospectus is excited to lead the search. Willow work tirelessly to provide support and special days for seriously ill 16-40 year olds. This newly created role will work in a hybrid setup from home and the Hertfordshire office.

The Individual Giving Fundraiser will be responsible for cultivating and stewardship relationships with individual donors with a focus on acquiring and retaining regular givers as well as coordinating appeals, raffles, legacy and in-memory programmes. The Individual Giving Fundraiser will lead the new gift solicitation programme which involves a new support journey, offering different opportunities to scale gifts up and down. You will work within the brilliant Supporter Fundraising Team and meet overall income targets with your colleagues.

The selected candidate will have experience of working in direct marketing with good working knowledge of donor recruitment, retention and development. You will have experience of working in a fundraising environment and ideally have experience of preparing and managing annual plans and budgets. You will ideally like to keep up to date with individual giving fundraising trends and look to increase your skills and experience in this vital area of fundraising for Willow.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus. 

If you are interested in applying to this Individual Giving Fundraiser position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

1. Are you passionate about shaping the future of law education?
2. Are you ready to take on a role that not only challenges but also rewards you richly?

As the trusted recruitment partner to a prestigious organisation within its sector, TPP Recruitment are delighted to offer a fantastic 6-month fixed-term role for an Interim Teaching, Learning and Assessment Manager.

This is a full time (35 hrs per week) position, working fully remotely and combines a rewarding work environment with significant opportunities for professional growth.

Benefits - Interim Teaching, Learning and Assessment Manager:

• Salary: Up to £45,000 per annum, depending on experience.
• Flexible working: Fully remote position.
• Career development: Benefit from industry-leading training and career progression opportunities.
• Exceptional team culture: Be part of an inclusive and caring team that is committed to doing meaningful work.

About the organisation - Interim Teaching, Learning and Assessment Manager:

Join an entity dedicated to innovation and excellence in legal education. This organisation strives to make a significant impact within the legal field, ensuring that their educational services are both effective and transformative. The organisation's commitment to professional growth and an inclusive work environment makes them a standout choice for your next career move.

About the role - Interim Teaching, Learning and Assessment Manager:

As the Interim Teaching, Learning and Assessment Manager, you will lead the recruitment and management of a team of sessional law tutors, focusing on maintaining high-quality education and innovative teaching practices.

Key responsibilities - Interim Teaching, Learning and Assessment Manager:

• Recruiting and onboarding new sessional tutors, providing them with the necessary training and support.
• Monitoring and enhancing the teaching performance and quality delivered by your team.
• Participating in quality improvement activities such as audits and educational planning.

Skills / Experience required - Interim Teaching, Learning and Assessment Manager:

• Proven experience in teaching, training, or assessment within a competence-based framework.
• Experience leading teaching and learning teams or programmes, with a solid understanding of best practice with regards to teaching, learning and assessment
• Strong leadership skills with experience in managing teams and driving key performance indicators.
• Excellent communication skills, capable of building and maintaining effective working relationships.

Interview process:

• Successful candidates will be contacted for an initial interview, followed by a second round which may include a skills assessment.

• All candidates will be required to undertake an enhanced DBS check as part of the hire process.

To apply:

• Bespoke covering letter and CV required

Deadline for applications:

• This is an urgent vacancy and, as such, will close as soon as sufficient applications are received.
• Don't miss this opportunity to advance your career in a supportive and dynamic environment - submit your application ASAP!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Overview:

The Talent Set is thrilled to be working with a leading organisation as they search for a Senior Communications Officer, to support their team for an initial 12-month fixed-term contract.

In this role, you'll spearhead media advocacy efforts and craft communication strategies aimed at driving positive change. Utilising social media platforms, you'll engage with stakeholders and amplify impactful narratives. You'll also collaborate with our public involvement team to amplify stories. Your contributions will directly contribute to initiatives aimed at enhancing the well-being of our target audience globally.

Key Responsibilities:

• Design and execute innovative communication campaigns in collaboration with marketing, policy, and public affairs teams, focusing on key priorities.
• Foster strong media relationships and oversee our press office to promote coverage of our initiatives and relevant issues.
• Drive proactive external communications, producing compelling content for various audiences, such as statements, press releases, and blogs.
• Develop engaging content for social media and websites, including multimedia elements like videos, podcasts, and webinars.
• Cultivate partnerships with NHS entities and women's health organisations to leverage collaborative communication opportunities.
• Manage core communication and media processes, including planning tools, activity logs, and evaluation reports.

Person Specification:

• Proven track record in developing and executing creative integrated communication campaigns.
• Demonstrated ability to manage a press office and cultivate relationships with journalists.
• Deep understanding of digital engagement strategies and platforms.
• Exceptional writing skills and experience in crafting compelling content.
• Confidence in building partnerships and advising senior leadership.
• Previous experience in managing media issues.
• Ability to work independently and efficiently under deadlines.
• Passionate individual sought to leverage creative communication for health impact.
• Experience in developing and executing integrated communication campaigns preferred.
• Strong news sense and proficiency in digital engagement desired.
• Excellent writing skills essential.
• Ability to build partnerships and manage media issues crucial.
• Ideal candidate will excel in these areas.

What’s on offer:

• Fantastic salary of £37,000 to £40,000 for the ideal candidate.
• 12-month contract with the potential for extension or a permanent role.
• Flexible working with just one-day per-week in the organisation’s Central London office.
• An opportunity to work with an established and renowned organisation.

Interested?
To apply, please submit your CV demonstrating your suitability for this role.

Commitment to Diversity:
The Talent Set and our partner charity are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Prospectus is delighted to be working with inthallo to recruit a Philanthropy & Research Manager to join its growing team based in Central London (W1)

The Organisation

Inthallo invests in organisations capable of large-scale change. Their vision is to catalyse the material growth of ventures – both publicly-listed businesses and charitable organisations – by combining intense curiosity with deep research and rigorous criteria. They ignore noise but embrace open-minded dialogue to help identify passionate leaders, a versatile culture and aligned stakeholders. They build strong, trusting relationships, and create space for tomorrow’s leaders to catalyse societal progress.

The Role

The Philanthropy & Research Manager will work closely with the Head of Philanthropy to deliver on their ambitious strategy. This person will help cultivate a pipeline of ideas and manage a concentrated portfolio of philanthropic partnerships for the long-term. They will contribute to the portfolio by conducting deep, critical research in line with the inthallo’s unique approach and criteria. This will involve applying due diligence by prioritising qualitative factors and building purposeful relationships to deliver mutually beneficial engagement plans. The approach focuses on the identification of organisations with a unique, scalable offering and the potential to deliver transformational societal returns. In addition to this, this person will conduct sector specific or thematic research projects and share them with the wider team to contribute to the learning of the whole organisation.

The Person

We are looking for critical research ability, proven potential to grow, and an intellectually curious mindset. These traits are essential to success in this role, more so, than very specific backgrounds. Previous research experience in an analytical capacity is a definite a plus.

This person will have substantial experience (3-5 years) of working in environments such as philanthropy, either within grant making through family, corporate or independent foundations or possibly within the corporate or investment world where social impact and transformational change is the end goal. We welcome applications from other sectors where the person has had to conduct quantitative and qualitative research and appraise projects.

We expect that excellent candidates will meet many of the following characteristics:

• Curious. Creative, innovative, out-of-the-box thinkers.
• Strategic. Consider the bigger picture alongside granular details.
• Adventurous. Willing to talk to experts and peers to identify overlooked opportunities.
• Driven. Motivated to find disruptive organisations with the power to catalyse societal change.
• Experimental. Comfortable with failing multiple times to get it right, humbled when they do so.
• Energetic. Excited to move through a structured research process to deliver decision-relevant ideas and proposals in pursuit of transformational growth in investments & philanthropy. Willing to supply energy, intelligence and entrepreneurialism.
• At ease with uncertainty. Able to move fast and leave projects unfinished and undone. With tremendous natural talent and the ability to work and thrive in an evolving organisation.
• Sensible. Comfortable taking risks but able to diligently exercise caution. Acting with a natural sense of stewardship to donations.
• Collaborative. Eager to cultivate close relationships with the team, partners, and the wider ecosystem.
• Patient. Prepared to think long-term.

This role represents a very exciting opportunity for someone to make a real mark on the work of this creative, innovative and progressive organisation which has great ambitions to effect real, sustainable societal change for years to come.

You have recent experience within the mental health field (or a related area) and know how the use of IPS (Individual Placement and Support) can help the people we support to find paid employment and have awareness of the Recovery and Personalisation agenda. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Employment Specialist. 

We need someone like you to join the team at our Hammersmith & Fulham Employment Service. We support people living with mental health problems to develop a sense of independence, purpose and fulfilment; to develop their social networks and gain the skills they need to return to work or training where this is their goal. But we need your help. Your challenge? We help individuals with mental health problems to find paid employment, or unpaid voluntary work, plus we assist employers and employees to successfully resolve mental health problems in the workplace.

You will support the delivery of our Employment Service which will see you focus on motivating, supporting and providing person-centred advice and guidance to people receiving support to enable them to move into suitable and sustainable work.

As well as a good understanding of people with mental health problems, you have experience of networking/liaising with local employers and the initiative to develop and promote a service. Excellent motivational, presentation and listening skills are essential too, as is a willingness to travel in the local area and occasionally work outside of office hours. Customer focused, well organised and collaborative in approach, you are a great administrator and pride yourself on your word processing skills and ability to keep accurate computer records/use a database. A flexible approach to working to ensure effective service delivery is essential.

This is a full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Wallace & Gromit’s Grand Appeal works in partnership with Aardman Animations to support Bristol Children’s Hospital and the region’s Neonatal Intensive Care Unit (NICU) at St Michael’s Hospital.

Are you passionate about people? Do you have experience offering support and motivation to fundraising superheroes? Are you ready to make a difference to sick children in Bristol and beyond?  

Then you could be the perfect fit for our community fundraising team.  

We’re looking for a team player who’s prepared to go the extra mile for our fantastic fundraisers. From delivering presentations to writing supporters personalised thank you letters and helping fundraisers maximise their potential, we’re looking for an enthusiastic individual to join Team Grand Appeal.  

If you’re the perfect fit, read the job description and send in your application. 

Tenancy Services Officer / Housing Officer

Ellesmere Port, Blacon and Merseyside

Temporary - 3 months initially

Full time hours

£15.00 - £17.00 per hour

Our client

Morgan Hunt is currently working with a large Housing Association to recruit a Tenancy Services Officer / Housing Officer for a temporary period of approximately 3 months with the potential for extension. The patch will cover approximately 500 properties in the Cheshire West area (Ellesmere Port, Blacon, and Merseyside) with the expectation of being visible across the patch for at least 50% of the working week.

The role

As a Tenancy Services Officer / Housing Officer you will;

• Identify support needs and deliver person-centred actions, either directly or through partner agencies, along with information, advice and guidance.
• Be visible out in the community and be the first point of contact, getting to know our customers and tailoring service to their needs.
• Take ownership for customer queries through to a successful resolution and ensure lessons learnt are built into future service delivery.
• Use the pre-tenancy assessment process to identify and deliver any additional support, ensuring allocations are sustainable.
• Deliver targeted actions and interventions in partnership with external stakeholders to improve the sustainability of communities.
• Ensure empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating.
• Be responsive to incidences of Anti-Social Behaviour using a range of tools and techniques to prevent and tackle issues and adopting a multi-agency approach. To include preparing legal cases and taking them to court and providing support and protection for all parties involved.
• Plan and deliver effective resident engagement events and campaigns, taking time to listen and act on feedback.
• Record the outcomes and impact of engagement, promote to residents and use the results to improve satisfaction levels and make meaningful improvements.
• Promote the principles of safeguarding whilst having a comprehensive understanding of child protection and vulnerable adult issues.
• Complete regular inspections and manage all communal areas to ensure that health and safety regulations are complied with, including keeping areas free from hazards, and implementing the recommendations from Fire Risk Assessments.
• Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign up.

The candidate

• Experience in a customer facing role, covering all aspects of generic housing management.
• Experience of working with specialist external support groups and agencies.
• Experience of dealing effectively with a diverse range of customers
• Understanding of welfare benefits and financial inclusion
• Understanding of Welfare Reform and options to mitigate risks for residents.
• Solid working knowledge of safeguarding
• Excellent analytical & communication skills, both written and verbal
• Good numeracy skills and the ability to understand and interpret financial information.
• Ability to think creatively when faced with problems and adapt to changing circumstances.
• Display the resilience and emotional intelligence to be able to cope with difficult situations.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.