Journey Guide Jobs
Job Title: Head of Operations, People & Retail
Reporting To: Chief Operating Officer
Salary: £47,079 - £63,909 (Band E)
Hours: 37.5 hours per week
Closing: 14th April 2024 @ 5pm
Interviews: 23rd & 25th April 2024
Job Purpose:
The post holder will play a pivotal role in the strategic and operational development of the charity with particular responsibility for the charity operations, people and retail functions to ensure they are carried out efficiently and effectively and comply fully with all aspects of charity law and good practice.
A senior leadership team member, this role will lead Alder Hey Children’s Charity’s Retail Strategy, developing a plan for opening of new Charity Shops and growing online sales. They will also lead on the People Strategy for the Charity and Retail teams.
They will build strategic relationships across the sector ensuring that we remain innovative and sector leading in both our People Strategy and Retail development plans. They will oversee the implementation of the Volunteer Strategy.
Main Duties/Tasks
Strategic Planning, Financial Management & Reporting
Lead on the development and implementation of strategic, multi-year plans and budgets.
Monitor progress against strategic plans, budgets, KPIs, producing reports.
Develop a revised Retail Strategy, developing and executing a plan for increased on-line sales and new shops.
Lead on the People Strategy across the charity and retail teams.
Co-ordinate the Operational Strategy across the areas of Fundraising Support, Health & Safety, Estates & Facilities (including asset management).
To build and maintain a high performance culture through effective performance management, communication and coaching of staff, ensuring clear objectives are agreed and performance is regularly reviewed.
To work closely with Alder Hey NHS Trust to ensure strong partnership working with key areas such as Patients Experience, Volunteering and Estates & Facilities.
Operations
Provide leadership and direction to the Operations & People Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the charity, ensuring that the team have appropriate processes, practices and policies in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the charity premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Oversee the insurance renewal process (for the charity and retail shops).
Oversee processes & practices in relation to donor stewardship, ensuring the team are providing an excellent donor journey and donations are processed efficiently and effectively.
To formulate and propose policies and ensure that existing policies are updated in accordance with the agreed timetable.
People
Develop and execute the Charity People Strategy for both staff and volunteers.
Develop and execute the Charity EDI Strategy for both staff and volunteers.
Be the lead specialist in HR practices and maintain strong knowledge of relevant legislation and good practice.
Oversee key HR processes to ensure they are operating effectively in line with our values and the legal requirements, including:
· Equity, diversity & inclusion (EDI)
· Implementation of the Employee Value Proposition (EVP)
· Recruitment & onboarding processes
· Performance Development Review (PDR) process
· Handling of disciplinary & grievance processes
· Staff liaison, including pay award, occupational health or other required communication/ consultation
· Sickness Absence management
· Payroll Information
· Policies
· Learning & Development
Retail
Develop and execute the Charity Retail Strategy, ensuring that income is maximised whilst also achieving the Charity’s social mission and awareness within the community.
Lead on the opening of new shops, identifying locations, negotiating leases, and directing the operational plan from concept to opening.
Be the lead specialist for retail in the charity and maintain strong knowledge of relevant legislation and good practice.
Provide leadership and direction to the Retail Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the shop, ensuring that the team have appropriate processes and practices in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the retail premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Strong track record of customer relations.
· Experience of working with Shopify or other online sales platforms.
· HR experience of managing teams.
· Leadership experience.
· Experience in delivery of a strategy (retail, people or operations).
· Experience of working in a retail environment.
· Proven success or developing a friendly and donor/ customer focused service.
· Experience of using a CRM system or database.
Desirable
· HR qualifications.
· Experience of running and/ or opening new charity shops.
Skills and Attributes
Essential
· Excellent communications skills, both verbal and written across a range of audiences.
· Proven success in developing strong personal relationships internally and externally.
· Commitment to principles of equality, diversity and collaborative working.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Experience of business planning and operational management.
· Ability to work effectively as part of a team as well as independently.
· Leadership qualities and proven track record of leading a team.
· A creative and lateral thinker with the ability to look for innovative solutions to problems and take the lead on developing these.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages.
Desirable
· Evidence of understanding the range of issues across the NHS and Charity sector.
· Experience of presenting at Board or Committee level.
· Advanced knowledge of Microsoft Excel.
Additional requirements
Essential
· Committed to continuing professional development.
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
· Willingness to occasionally work outside of normal office hours.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.
In the last 3 years IHP has reached over 54 million patients in more than 25 countries across the world through its response in disasters and in long-term health programming.
We are hiring this role at a pivotal time for IHP, as we celebrate our 20th anniversary year and undergo a brand refresh. As we celebrate two decades of impact on global health, the ability to effectively communicate IHP’s journey and vision for the future has never been more important.
About the role
The postholder will have a unique opportunity to lead delivery of our communications strategy, supporting the delivery of our organisational objectives and ensuring we maximise our 20th anniversary year to raise IHP’s profile and grow our community.
You’ll manage a small, but fantastic team of committed communications professionals, whilst working alongside other teams to effectively tell IHP’s story, and the stories of those we serve. You’ll work with our fundraising team to collaborate on fundraising campaigns, our Corporate Partnerships team to engage pharmaceutical and logistics partners in new and exciting ways, and our Programmes team to work directly with NGO partners to gather content and demonstrate our impact through effective storytelling.
You will also be a part of the Senior Leadership Team, responsible for setting the strategic vision and direction of the organisation. This is a temporary role as a maternity cover starting in July 2024.
What you’ll be working on
- Lead on IHP’s 20th anniversary campaign including overseeing a pivotal stakeholder engagement event
- Implement and embed IHP’s newly developed brand identity across the organisation and across external channels.
-Oversee the marketing strategy for our self-designed and revolutionary software system, Boaz, helping to reach new customers and position as a leader in its field.
- Manage relationships with external stakeholders to develop communications opportunities and amplify IHP’s voice including employee engagement opportunities.
- Manage relationship with our social media agency to effectively execute IHP’s communications objectives and grow our audiences and engagement.
- Oversee the marketing delivery of our annual Christmas fundraising campaign.
Essential knowledge/transferable skills and experience:
- Demonstrable and successful communications experience
- Management level experience
- Marketing and brand awareness experience
- Knowledge of social media and how to utilise to maximise communication and engagement strength
- Proven track record of effective management of resources, including planning and coordination of staffing and budgetary resources
- Excellent IT skills to communicate effectively and efficiently
- Highly organised, efficient and self-motivated
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Ability to work with competing priorities, deadlines and targets
- Strong interpersonal skills and ability to adapt as part of a small team
The following would be desirable:
- An understanding of Corporate Partnerships, fundraising, healthcare industry or CSR
- An understanding and experience of GDPR oversight
See the Person Specification and Job Description for more detail.
IHP is an Equal Opportunities Employer. Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.Applicants must have the right to work in the UK.
We have an active Equality, Diversity and Inclusion staff working group. Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'.
Employment Benefits
- 25 days annual leave plus bank holidays (pro-rated if part-time)
- Specsavers eyecare vouchers
- Life Insurance and Critical Illness Cover
- Health and wellbeing support via Unum help@hand app
- Bike2work scheme
- Opportunities to get involved with our EDI working group
- Training and development opportunities
Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!
To apply, please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification including the Occupational Requirement. Applications without a covering letter will not be considered.
If you face any challenges in the application process or require any support please call IHP's office and ask for HR.
Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.
The client requests no contact from agencies or media sales.
Responsible for the planning, delivery and growth of the Individual Giving fundraising portfolio, through the management of existing activities and the development of new and innovative ideas.. Your priority will be to retain existing supporters and attract new ones.
If you are creative, innovative, whilst able to be empathetic and supportive; enjoy talking to people and building lasting relationships with a variety of stakeholders, and share our passion for providing exceptional supporter care, this could be the role for you.
On a daily basis you’ll be the primary contact for existing donors and the general public wishing to donate in memory of a loved one, or as a thank you for the care given. You will ensure that all potential, new and existing supporters receive exemplary supporter care and a great supporter experience.
You’ll deal with enquiries, accepting and processing donations across a range of channels, and will ensure everyone is thanked for their gift. You’ll work with colleagues and volunteers across the Hospice, proactively building strong relationships and championing the awareness and importance of this income stream.
Equally as important for this role, is the ability to plan, develop and deliver the Hospice’s Individual Giving portfolio (one-off and regular donations). Your creativity and experience will guide the tactical plans and activity that underpins it. Growth and innovation in this income stream is a key priority.
Key Responsibilities
· Lead on the growth and development of the Hospices Individual Giving portfolio, and the subsequent tactical plans and activity that underpins it.
· Day-to-day management and delivery against the Individual Giving budget, including budget planning, setting and reforecasting.
· Plan, create and deliver tailored supporter stewardship programmes for In Memory and ‘Thanks for care provided’ giving.
· Report and analyse data trends and performance year on year to help develop the portfolio and demonstrate areas of growth and risk.
· Manage the Individual Giving Executive to support on growing the portfolio and stewarding our donors.
· Lead on the transformation and delivery of the Hospice’s regular giving programme – Friends at Heart, working with the Communications Team on marketing materials and campaigns and where relevant managing external agencies.
· Be the primary point of contact for all In Memory enquiries and queries from individual supporters, and businesses such as funeral directors.
· Manage relationships with individuals who give to Heart of Kent Hospice in memory of a loved one, ensuring their ongoing positive engagement, regarding their wishes and support.
· Lead on the development and delivery of the Hospice’s Gift in Wills programme, shaping the legacy marketing and messaging both externally and across the Hospice.
· Ensure the Hospice’s fundraising database (Raisers Edge) is updated in a timely and accurate manner.
· Work closely with the Hospice’s Family Support Team and the Fundraising Events Manager to plan and deliver the Hospice’s flagship In Memory events.
· Ensure adherence to the various Codes of Conduct and legislation relevant to the role, including guidance from the Information Commissioners Office, Data Protection Regulation, and Fundraising Regulator.
· Play an instrumental role as part of the fundraising team. Sharing news, ideas and feedback to ensure we develop and move forward as a charity.
Person Specification
· Excellent people skills – friendly, sensitive, empathetic, and approachable.
· Have a pragmatic, creative and innovative approach to problem solving and decision making.
· Excellent communication skills - both verbal and written - able to communicate and build relationships with an array of people.
· Experience in developing fundraising products and supporter journeys.
· Experienced in budget setting and ongoing budget management, including reforecasting and day-to-day budget updating.
· Enthusiastic and pro-active, with a can-do attitude.
· Experience of and a passion for delivering high quality customer or supporter care while working efficiently and accurately.
· Enjoy collaborating with other team members.
· Excellent attention to detail.
· Experienced in IT - using databases to log and keep information accurately up to date, in a timely manner (the Hospice uses Raisers Edge).
· Excellent time management and organisation skills, to be able to manage multiple tasks at once.
Benefits of Working at the Hospice
The Hospice offers a competitive remuneration package including contributory pension scheme, incremental increases in annual leave from 27 days per annum up to 33, a flexible approach to working, a warm and friendly atmosphere with a focus on your health and wellbeing. It supports its colleagues and volunteers with on-going training and development celebrating excellence and rewarding success. Full details will be provided if selected for interview.
Closing Date: Midnight, Sunday 14 April 2024
Interview Dates: First round: Tuesday 23 April 2024 Second round: Friday 26 April 2024
Any shortlisted candidates will be required to complete our application form in full prior to interview.
The client requests no contact from agencies or media sales.
JOB PURPOSE: As Supporter Engagement Manager, you will lead the Supporter Engagement Team developing the strategy for delivering exceptional donor journeys for our supporters. You will be responsible for leading on delivering excellent customer service, ensuring that all supporters are engaged with appropriately and receive exceptional supporter care and are encouraged to continue their support. Data capture, accurate income processing and timely thank you acknowledgements are key to this role. Managing and evaluating the trends of our supporters through this captured information to better engage people with the charity long term. You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting Bluebell Wood Children’s Hospice.
SALARY: BAND L £36,334
MAIN DUTIES & RESPONSIBILITIES
· Develop and implement a Supporter Experience strategy, consulting with colleagues from across the charity to set clear long-term and short-term objectives, with KPI based engagement targets.
· Monitor and review team performance against these and provide regular reports to the Income Generation and Communications Director.
· Recruit and manage your team effectively to deliver excellent supporter engagement across all channels including telephone, email, postal and social media enquiries.
· Manage and support the reception department for the Hospice, ensuring that this functionality delivers the key objectives set out by the Supporter Engagement strategy, proving excellent family and customer experience at every touch point.
· Carry out regular one to ones and appraisals and have clear objectives and meet agreed KPIs, within agreed timescales.
· Be responsible for ensuring supporters receive the highest standard of customer service and that all Bluebell Wood fundraising income is processed, thanked, and banked in a timely manner.
· Ensure all requests for materials from supporters are fulfilled in line with the specific supporter journeys and provide support and advice to our supporters with their fundraising activity.
· You will be responsible for the Supporter Engagement budget; setting, monitoring, and reporting on income and expenditure. Taking action to address overspends, manage resources, and capitalise on opportunities.
· Be an active member of the Income Generation management team, working to devise and deliver a clear supporter experience and create effective and engaging supporter journeys for all audiences.
· With your team ensure timely and compliant recording of financial and personal information.
· Lead on the monitoring, reviewing and standardisation of processes for recording, banking and acknowledgement of income, supporter contact and preferences, complaints, and enquiries.
· Ensure the Supporter Engagement Team adhere to GDPR and all other appropriate regulatory and legislative guidelines.
· Take responsibility for the recording of fundraising income onto the CRM and produce reports and analysis when required. Working closely with Finance to regularly check compliance with audit requirements and review and code all income correctly.
· When required, provide the Income Generation and Communications Director with timely information to address the resolution of all complaints received ensuring satisfactory conclusion, recorded learnings.
· Keep abreast of developments and remain up to date on changes in supporter care protocols to ensure the organisation remains at the forefront of Supporter Experience within the sector.
· Provide support to the wider fundraising team by attending events and representing Bluebell Wood at supporter events/engagements/conferences.
· The Supporter Engagement Team will act as the volunteer supervisors for the fundraising team, supporting with the administration and co-ordination.
· Attend relevant external events to represent the Supporter engagement team and support with data acquisition targets.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a new Individual Giving Manager to join our team.
We are seeking an experienced insightful and dynamic Individual Giving Manager to help Nottingham Hospitals Charity take its individual giving income to the next level. As one of our most important income streams, we are looking for someone with a strategic and analytical mind to help guide and inform our next steps.
You will have a keen understanding of the importance of donor acquisition and retention, recognise the importance of working collaboratively with other income streams and be able to work closely with our marketing team. You will be well versed with Raiser’s Edge Database and understand the importance of GDPR in your everyday work.
As an equal opportunities employer, Nottingham Hospitals Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Nottingham Hospitals Charity offers a flexible working policy.
If you are looking to join one of the best performing NHS charities in the UK with a friendly and innovative team then we would like to hear from you.
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About Nottingham Hospitals Charity
Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.
As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.
This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.
The client requests no contact from agencies or media sales.
Role description, March 2024
Salary: £47,388 - £51,255, plus benefits.Annual inflationary pay award pending (decided 25 March 24)
Reports to: Director of Communications and Marketing
Direct reports: One (Digital Marketing Manager)
Role Summary
This role will play a crucial role in coordinating delivery of Alcohol Change UK’s flagship Dry January® campaign and ensuring that other campaigns throughout the year (Sober Spring, Alcohol Awareness Week and more) connect with audiences across the UK and internationally. Working closely with external agencies and the Director of Communications and Marketing, you will be part of driving significant growth in the number of people taking part in our campaigns and increasing the profile of our work.
Key Tasks and Responsibilities
Project Management of the Dry January® campaign
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In collaboration with the Director of Communications and Marketing, play a leading role in developing our ambitious strategy to grow our Dry January® campaign
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Project manage delivery of the campaign, enabling wider members of the Communications and Marketing team to play their part
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Act as a key point of contact at Alcohol Change UK with an external agency, ensuring excellent lines of communication and coordination through the campaign planning process, delivery and evaluation
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Be committed to insights gathering and evaluation, taking learnings from previous years, testing new approaches to grow our impact and monitoring our success
Delivery of campaigns through the year
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Bring strategic thinking to an annual campaigns plan, creating clear opportunities for audiences to engage with our work and explore their relationships with alcohol
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Support the continued development of Sober Spring (March-June) and Alcohol Awareness Week (July) as key moments to develop new audiences
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With the Director of Communications and Marketing, explore new opportunities for significant national ‘Partnership Campaigns’ in our Culture Shift strategic strand
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Explore audience journeys between all our campaigns, working closely with Communications Team and Engagement Team colleagues – particularly on digital and online platforms
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Guide members of your team to deliver Marketing and Digital Communications (including social media) plans throughout the year, which support our wider strategic plan
Financial Planning and Budget Management
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Managing/overseeing the Dry January® budget, and other campaign spending throughout the year, in consultation with the Director of Marketing and Communications
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Develop and maintain income and expenditure tracking and evaluation systems
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Work closely with agencies and suppliers to agree spend, monitor invoicing
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Maintain good communication with our Fundraising Department
Line Management
You will have direct line management for the Digital Marketing Manager (who in turn manages our Digital Communications Officer) and will be responsible for:
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Agreeing objectives and work plans
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Managing workload and performance through regular one-to-one line management discussions
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Planning and implementing personal development programmes in all relevant skills
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Undertaking annual performance reviews
Other
You will also be expected to:
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Work closely with colleagues across the charity to support their work and to act as ‘one team’
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Contribute actively and positively to charity-wide strategies
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Continually develop your knowledge of alcohol harm and solutions to it
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Act as a positive ambassador for Alcohol Change UK at all times
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Know, embrace and actively uphold the values of Alcohol Change UK at all times
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Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours
The client requests no contact from agencies or media sales.
We are seeking an experienced, dedicated, and passionate Chief Executive Officer (CEO) to join us at
an exciting stage in our history at SiMBA, as we embark on embedding and delivering upon a
refreshed vision, mission and strategy.
Our CEO will lead our team in meeting our strategic goals, work in collaboration with our Board of
Trustees to develop our strategic direction, and ensure that we are operationally effective whilst
raising the profile of SiMBA within the bereavement care sector.
Our CEO will focus on building strategic partnerships with other organisations with aligned goals and
values, cementing SiMBA’s niche amongst the range of charities who support bereaved families
through the loss of their baby, and will empower our fundraising team to raise the funds necessary
to achieve our goals.
Having a strong grasp of the challenges facing the Charity and bringing creativity, a practical and
commercial approach to decision making, as well as being a ‘people person’ is essential to help SiMBA
support as many bereaved families as possible in Scotland to grieve, honour and remember their
precious baby.
Expertise in strategic planning, financial management, and effective charity governance is critical.
Our CEO must guide our hard-working and dedicated team as we refine our offer and build our
impact and reach within Scotland.
Our CEO, along with all of our team, will have contact with people who have experienced the loss
of a baby; parents, family members, friends, colleagues and healthcare professionals who are
supporting them. Therefore, it is important to feel comfortable working in a bereavement
care environment and talking about baby loss with multiple stakeholders.
The client requests no contact from agencies or media sales.
We are looking for a motivated and confident Fundraising Officer who is passionate about supporting people living with cancer. This is a new and exciting role for someone who is looking to work as part of a hugely successful fundraising team and wanting to further their career in fundraising.
They will work alongside our Fundraising Development & Communications Manager with a focus on building income levels from our individual giving and challenge events programme. The successful applicant will have a good understanding of fundraising.
Preferable Skills:
- Minimum of 2 years fundraising experience gained through working across several relevant fundraising disciplines. Ability to clearly demonstrate the achievement of annual income targets of a minimum of £250K - £300K.
- Experience in the development of individual giving programmes.
- Experience in the development and management of supporter journeys.
- Knowledge and experience of using a CRM system (Salesforce or similar)
- Strong knowledge of Microsoft Word, Excel and PowerPoint.
- Excellent verbal and written communications skills.
- Excellent organisational and time-management skills.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary.
The role is offered on permanent, hybrid basis and is responsible for delivering the website strategy to support online presence, functionality and to grow digital performance. You will join the lively and passionate MarComms team, which is firmly integrated within our Fundraising Department, as the first point of contact for all website-related activity, advising teams and supporting campaign planning wherever website integration is required.
You will have experience in a similar role and hold in-depth knowledge and experience of current digital trends, tactics and strategy to be able to advise on digital approaches. You will have passion and enthusiasm for the work of London’s Air Ambulance Charity and hold strong communication skills with a flexible approach to work.
If you think this role is for you, apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Girlguiding welcomes thousands of new volunteers every year. We know we can do more to make this process easier for everyone, and to bring in more volunteers to deliver more incredible experiences for girls.
We need a volunteer recruitment manager with experience operating at scale, comfortable with working on digital journeys that create real-life experiences. You'll be great at building relationships and work closely with our country & region teams, our central marketing team and other colleagues across Girlguiding to make best use of insight to grow volunteering. You'll be working in the central volunteer experience team; we're a large and friendly team, passionate about improving the experience of Girlguiding volunteers and giving more girls the chance to be part of guiding.
An exciting opportunity has arisen for a Retail Operations Manager to join our Retail Team. This role will require the successful candidate to be responsible for running the logistics required for a disperse network of charity shops, including the supply and distribution of stock; management of suppliers, landlords and associated stakeholders and ensuring that all compliance requirements are fulfilled.
The role will also support the delivery of the retail strategy to drive income growth and increase footfall and to support new business initiatives.
Role Requirements
Operational Management
- Manage the generation and distribution of stock, including organising the logistics for van deliveries and collections to meet both shops and customer requirements.
- Support the development and optimisation of the Redhill distribution hub.
- Manage key internal and external stakeholders including suppliers, landlords and internal support teams, ensuring that an efficient and compliant service is maintained.
- Research opportunities to reduce waste and disposal costs and introduce new/improved sources of recycling.
- Develop proposals to improve the operational management of the retail team in support of the retail strategy.
- Work with the Head of Retail and Retail Sales Manager to host Retail Sales Meetings, engaging the team with the broader aims of the charity.
Income Generation
- Manage the full gift aid claim process, working with colleagues and shops managers to optimise gift aid conversion rates.
- Manage the shops e-commerce and online operations, research and implement associated platforms.
- Support sales promotions and seasonal changes across the chain of shops.
- Support colleagues to develop opportunities for niche sales offers.
- Regularly review shops departmental sales performance to support sourcing and supply of specific stock.
- Working with fundraising colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.
Standards and Compliance
- Manage full compliance of the Children’s Trust shops in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
- Deliver and manage internal and external audit processes working with Retail Sales Manager and Head of Retail to ensure that all audit actions and recommendations are delivered by the team.
- Adhere to the policies and procedures of The Children’s Trust.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Volunteer Experience Manager to join our amazing Volunteer Engagement Team! Working in a dynamic, fast moving and fun environment, no two days will be the same.
Our goal is to simplify and enrich the volunteering experience to engage a broad audience. We have around 2,000 volunteers a year who bring a wealth of professional skills, lived experience, local knowledge, energy and enthusiasm to our work. Volunteers give their time across the charity in a wide range of roles including peer support, awareness raising, fundraising events, and research funding.
As an experienced operational and people manager, your role will be focused on making it easy to volunteer and make a meaningful contribution. You’ll oversee the volunteer journey, ensuring an excellent experience in line with the Investing in Volunteers standard. In business partnering with colleagues, you’ll act as an advisor and expert on volunteering. Passionate about inclusion and accessibility, you’ll support us to increase representation in our volunteers to reflect our DEI priorities.
You’ll act as line manager to the Volunteer Experience Team and deputise for the Head of Volunteer Engagement as well as working closely with our Community Awareness Manager.
This is a rewarding role where you’ll get to meet volunteers and supporters and see first-hand the work of Prostate Cancer UK. Together we are supporting and raising awareness of the impact of prostate cancer, providing men with the knowledge of their risk and the power to act on it.
What we want from you
To be successful in this role you’ll be an experienced, successful people manager with a strong understanding of volunteer engagement. You’ll be flexible and adaptable in a changing environment; you understand our customers are individuals and organisations with differing expectations and needs. You’ll also act with empathy and with an understanding of how prostate cancer can impact it can have on people's lives.
You’ll have an agile approach and you’ll be experienced in developing and iterating person-centred processes and systems. You’ll also need to be comfortable with resolving conflict and confident in influencing others as you work collaboratively across our organisation and as part of a multi-disciplinary team.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help!
The closing date is Monday 1st April 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 8th April 2024.
Join The Navigators, a Christian discipleship charity, as our Events and Relationships Executive. This role is perfect for recent graduates or those with relevant experience looking to progress towards a management position. Whether you're interested in events or fundraising, we welcome part-time applicants. Based in Southampton (with some hybrid working possible), you'll help organize events nationwide, starting off marking our 70 years working in the UK. Supported by our Operations Manager, you'll plan events and build ongoing connections with supporters old and new through our NavNetwork membership. Additionally, you'll spend 40% of your time cultivating relationships with grant-making trusts, guided by senior leaders and an external consultant.
Responsibilities:
- Coordinate events nationwide, including our flagship National Conference.
- Build and maintain relationships with supporters through our NavNetwork membership.
- Develop relationships with grant-making trusts, dedicating 40% of your time to this.
About you:
- Proactive, adaptable, and able to manage multiple projects.
- Strong communication and organizational skills.
- Educated to degree level or relevant experience in events or fundraising
- A practicing Christian who shares our passion for discipleship
Benefits:
- Competitive salary.
- Non-contributory pension scheme.
- Opportunities for career progression and training.
- Fun and supportive team environment.
If you're passionate about empowering people to get alongside others and see what God can do, download the candidate information pack for more details.
In your CV please provide a full education and career history.
In your covering letter please ensure you demonstrate how you meet the requirements and skills set out in the Candidate Information Pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Stop.Breathe.Think. is a game changing mental health service, launched during COVID, that gives eligible young people aged 8 – 21 years access to free 1 to 1 online counselling sessions. First and foremost, we want to provide counselling support for young people who would not otherwise be able to afford it. With no wait times and available nationally.
Our counsellors all work remotely and online, and we aim to provide a timely and effective short-term service, using a recognised solution-focused 6 session therapy model. (Guided by the THRIVE framework for child mental health care, originally written to guide practice within the NHS and now used nationwide, across a variety of services and organisations.)
We are looking to recruit a fantastic Counselling Manager to join our small, motivated and friendly team - based in our Hove office. The SBT service is growing and has a big vision - and we are excited to be expanding the team with this key role, which will support our growing number of online counsellors and bring new skills and experience to the team, ensuring the SBT service is being delivered effectively and safely.
Please submit a CV and covering letter why you are suitable for the role. Please feel free to contact our Head of Service Louise, if you would like any more information about the role.
The client requests no contact from agencies or media sales.
We’re on the lookout for a creative Marketing Assistant! Join our Marketing team at a pivotal moment in our digital journey and use your skills to make a difference!
As a key player on our team, you’ll be bursting with ideas for engaging content - and excited to work with your colleagues to realise theirs. You’ll be proud to shout about the work we do and act as a brand ambassador for Life Cycle and our award-winning services.
You’ll be at the heart of our organisation, collaborating across diverse projects that connect disadvantaged communities with affordable refurbished bikes, offer free cycle training sessions for all ages, and promote sustainability by stopping bikes from going into landfill. Your efforts will directly impact the environment and local communities.
The ideal candidate will have some basic camera, graphics and/or copywriting skills – and be eager to learn more. You’ll identify new ways to engage audiences and amplify our charity’s message.
You’ll have the opportunity to take on more responsibilities over time – including managing your own campaigns. We’re committed to staff development: as we grow, we want you to grow too. If this sounds like you, we’d be delighted to have you on our team!
Benefits
- Salary of £21,255 – £22,318. This is pending cost of living increase.
- Pension scheme (5% of salary).
- 31 days holiday per annum (pro-rata).
- Company sick pay.
- Staff discounts on refurbished bikes.
- Cycle to work scheme and Techscheme.
- Free cycle training and an annual bike check-up.
- Discounted Endura cycle clothing.
How to Apply:
Please fill out the anonymous application form available on our website.
To apply for this position please fill out the anonymous application form under the yellow ‘Apply now’ button.
Deadline: 9 am on Monday 8 April 2024
Interviews: Thursday 11 April 2024
We will hold interviews at: Life Cycle Head Office, Create Centre, Smeaton Road, Bristol, BS1 6XN
Start date: We are looking to have a candidate in post as soon as possible.
The client requests no contact from agencies or media sales.