Legacy Product Development Manager Jobs in Birmingham, West Midlands
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An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within the newly formed Salesforce team, as part of the International team.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. Salary: £36-42,000 GBP (or equivalent in local currency).
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with the Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will be responsible for developing a staff training programme for all countries and delivering both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions, and create detailed process documentation and training materials to accompany them.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Enrollment into our pension scheme
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Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with Local Trust in recruiting a Senior Support Coordinator. This role will be essential to assist the organisation to deliver the promised funding to local areas across Engand by the 2026 deadline. The position is being offered on an 18-month fixed term contract basis.
This role can be offered on a fully remote or partially remote basis, with monthly team meetings in the office and travel for work which is remunerated.
Local Trust was established in 2012 to deliver Big Local, a National Lottery Community Fund-funded programme which committed £1m each to 150 neighbourhoods across England. The £217m originally provided by The National Lottery Community Fund to support this programme is the largest single-purpose Lottery-funded endowment ever made, and the biggest ever investment by a non-state funder in place-based, resident-led change.
Local Trust's Delivery Team is responsible for leading the effective delivery of Big Local over the final years of the programme, and ensuring Local Trust gets the right support to areas, especially those that face significant challenges in spending their area allocation by March 2026, which will often need more intensive and more bespoke interventions.
The delivery support team leads the commissioning and management of Local Trust’s contractual relationship with a wide range of partners (including our pool of Area Advisers), ensuring they are appropriately managed to deliver high quality, relevant and effective services to Big Local areas, enabling them deliver on their plans, close out from the programme successfully, and achieve their ambitions for legacy.
The Senior Coordinator for Delivery Support will play a dynamic role, reporting to the Delivery Support Manager, leading on range of contracts, and maintaining strong internal networks across Local Trust.
The successful candidate will have substantial experience of managing multiple projects simultaneously and meeting tight contractual deadlines. This person will be able to initiate and maintain effective and productive working relationships whilst being supportive and decisive when necessary to ensure objectives are met. Charity service delivery experience will be essential in addition to having a deep insight into how funding works on a local and national basis. Community development, social justice, housing, community cohesion will all play a part in this important work, so someone who shares these interests and can bring programme management and delivery knowledge to the table. This person will be experienced in stakeholder management, will have strong budget monitoring acumen and a broad and confident knowledge of databases and all relevant MS Office products.
This role represents a great opportunity for an experienced programme delivery professional to have real input into the success of this well know and nationally relevant funding cycle.
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