2 Membership helpline advisor jobs near London, Greater London

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Mosac
SE4, London
£32,000 - £34,500 per year pro rata
We are seeking an experienced and qualified counsellor and supervisor to manage our online counselling service
Betknowmore UK
Farringdon
£26,000 - £28,000 per year
Opportunity to join as a Peer Aid Co-ordinator.
Page 1 of 1
SE4, London
£32,000 - £34,500 per year pro rata
Permanent, Contract, Part-time, 2.5 days a week
Job description

We are seeking a committed, empathetic and resilient individual who is highly experienced in dealing with high levels of client trauma, to manage and grow our online counselling service. 

You will manage a team of committed volunteers who will provide individual counselling to the parents/carers of children who have been sexually abused. Together with the Clinical Services Manager, existing counsellors and the CEO you will lead the on the design and implementation of a scaling program to grow this important area of our work. 

You will be a qualified counsellor and supervisor, with the relevant qualifications  and appropriate registered/accredited membership of a recognised counselling body such as BACP/UKCP.

The post is for 2.5 days per week. 

Mosac Background

Mosac has been delivering unique support services for the families of victims of Child Sexual Abuse (CSA) for over 25 years. In a safe environment, we offer free services to families affected by CSA, all of whom are vulnerable with some being excluded, or facing other forms of hardship.  Mosac’s services include a national Helpline, Counselling, Play Therapy, Advocacy & Advice, Training and Email support services. We enable families to achieve and sustain an improved quality of life by rebuilding confidence, alleviating isolation, improving well-being and resilience, promoting inclusion and empowering individuals to move on with their lives, with the skills and knowledge to safeguard themselves and their children in the future.

Online Counselling Service

Prior to 2020, all of our counselling was provided through long-term counselling in face-to-face sessions. In 2019 we decided to develop an online counselling pilot to enable us to work with the many clients who were outside of our catchment area. 

Since March 2020, as a result of Covid, we moved all of our counselling services to online and telephone counselling. We are expecting to be able to offer face-to-face counselling again in 2021. 

Having completed this initial pilot of online counselling we have decided to grow this service for clients across the UK. 

Our individual counselling, both online and face-to-face are delivered by committed volunteers. Our volunteers are a mix of trainees and qualified counsellors. 

Role Description and Key Responsibilities

Service Design

  • Work collaboratively with other Mosac Service Managers and existing clients and counsellors to provide support that is tailored to suit the needs our clients

  • Work with the Clinical Manager and CEO to grow and develop the service by developing partnerships, raising additional funding and consulting with internal and external stakeholders to support service design. 

  • Lead on the evaluation and monitoring of the service

Service Delivery 

  • Volunteer Counsellor Recruitment: Work with the Volunteer Managers to recruit, train and induct volunteers to provide individual online counselling 

  • Counsellor Support and Training: Provide regular support and ensure training for volunteer counsellors 

  • Client Assessment: Review referrals from the helpline, carry out assessment of clients and recognising any need to safeguard clients with the support of the CEO and Clinical Services Manager

  • Client Support: Provide ongoing support for clients for non-therapeutic issue that may arise 

  • Managing relationships - Managing requests for information, attending meetings where relevant with other professional bodies, such as social workers, police and schools.

  • Attending regular clinical Supervision, supported by Mosac

Other Responsibilities

  • Attending regular Mosac staff and team meetings

  • Carrying out any other reasonable duties required from time to time by the charity

Person Specification:

Essential Skills, Experience and Qualifications

  • Qualified Counsellor and Supervisor 

  • Registered and or accredited  with BACP, UKCP, HCPC or recognised equivalent

  • Experience of working with clients who have experienced high levels of trauma and understanding of vicarious trauma.

  • Experience of managing a counselling service (face-to-face or online) for at least 3 years 

  • High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

  • Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint and Excel

  • Excellent organisational and time management skills

Personal Attributes and behaviours

  • Empathy with Mosac’s clients

  • Highly resilient

  • Ability to manage own/ joint workload and prioritise tasks for self and others

  • Conscientious and self-disciplined

  • Demonstrates the ability to build rapport with quickly and to understand needs, wants and expectations

  • Works effectively and calmly under pressure

  • Ability to work on own initiative and as part of a team

  • Ability to guide, support and develop volunteers

  • Non-judgemental

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About
Mosac

Mosac Vision: All families of children who have been sexually abused receive the help that they need to move on positivel... Read more

Refreshed on: 27 November 2020
Closing date: 16 December 2020
Tags: Social Care/Development,Social Work

The client requests no contact from agencies or media sales.

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