National service delivery manager jobs

Principal Mobility Planner 

Scotland

£41,738 per annum (pro rata for part time hours)

 Ref: 21REC 

Full Time 37.5 hours per week – happy to talk flexible working

Base: Edinburgh or Glasgow hubs with flexibility to work from home a proportion of the time.

About the role

As the Principal Mobility Planner, you will lead Sustrans Scotland’s Transport Planning function to support the effective delivery of programmes and act as a senior influencer in active travel across Scotland.

You will have responsibility for leading the Transport Planning function, providing services across the range of programmes and projects Sustrans delivers. You will lead the delivery of active travel & integrated transport planning strategies and steer for capital projects, services and programmes across Sustrans Scotland and for the National Cycle Network forward planning, while providing up to date technical knowledge and advice on best practice within the sector to colleagues and other partners.

Responsible for setting the operational function and best practice, you will ensure prioritisation and allocation of resources to deliver projects against a range of financial and performance targets set in conjunction with our clients.

This role will require travel and work at locations as necessary to undertake work on behalf of Sustrans. You will work from a Sustrans office in Edinburgh or Glasgow with the flexibility to work from home.

About you

You will have a transportation and/or planning background (disciplines such as but not limited to town planning/city planning/transport planning) allowing you to develop a strategic action plan to deliver and support coherent and strategic network planning for active travel in Scotland. You should have proven experience of working on a diverse and complex range of design projects, considering place and movement functions alongside interactions of vehicular traffic.

You should have demonstrable experience of leading, motivating and managing a multi-functional team.

Your communication skills must be finely honed, allowing you to effectively communicate and build good relationships with colleagues, representatives from central and local government, active travel delivery partners, communities, Transport Scotland and other key stakeholders.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 27 July 2025.
• Interviews will take place in person at our Edinburgh office the week commencing 4th August 2025. If you are unable to attend in person, please contact us to request an alternative arrangement.

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Could you lead our Flagship LGBTQI+ specialist mental health service?  Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties.  This role offers the opportunity to join a well-established, skilled and committed team.  Please see the Job description for the full range of duties and role requirements.  

We offer:

• An inclusive and supportive work environment
• Competitive salary
• 26 days annual leave, plus bank holidays (Pro rata for part time hours)
• A pension scheme
• Access to Employee Assistance Programme

If you are interested, please visit our website, view the full job description and download the following documents:

1. The Monitoring Form

2. Application Form

Family Coordinator - Domestic Abuse Lead

Are you passionate about supporting families to overcome the impact of domestic abuse and thrive? Do you have experience in guiding survivors towards recovery, building a new life for themselves and for their children? If so, we want to hear from you!

About Home-Start Lambeth:

Our mission is to empower Lambeth families, helping them to develop their resources and connections. We walk alongside families, providing emotional and practical support so that they can overcome the challenges they face and provide a brilliant early years foundation for their children. With our incredible network of volunteers we support 100-150 families every year across Lambeth. We do this through our home-visiting service and our Freedom programme for domestic abuse survivors. To learn more about our work, please see our impact report on our website.

“The best most useful part of the help I got from HSL was the emotional and practical support. My volunteer encouraged me to leave the house and provided me with support from other organisations. If I didn’t receive support from HSL I would of suffered mentally, been more anxious and feel more stressed. I have been given the confidence on how to cope and manage.”

DA survivor supported through volunteer home visiting

“This program has been nothing short of life saving. I will be using all the information and resources to guide and shape my thinking and approach to my ex partner in the years ahead.”

DA survivor who attended our Freedom Programme

The Role: Family Co-ordinator (Domestic Abuse Lead)

This vital role leads the delivery of Home-Start Lambeth's domestic abuse work, with a particular focus on empowering survivors to recover and build brilliant new lives for themselves and their children. You will be responsible for managing and delivering the Freedom Programme, recruiting attendees, and continuously developing the program to meet the evolving needs of survivors. You will also oversee volunteer-delivered support to families in their homes to ensure it is targeted and effective in helping families achieve their goals.

Key Responsibilities:

· Leading Domestic Abuse Support: Spearhead Home-Start Lambeth's domestic abuse initiatives, including the development and delivery of the Freedom Programme, ensuring it effectively supports survivors.

· Empowering Survivors: Facilitate recovery and growth for survivors of domestic abuse, helping them build a new life for them and their children.

· Family Assessment and Support: Assess the needs of referred families and oversee volunteer-delivered support to achieve family goals.

· Volunteer Management: Contribute to the recruitment, selection, training, and ongoing support and supervision of our brilliant volunteers.

· Safeguarding: Undertake designated responsibilities to safeguard and promote children’s welfare and that of programme attendees.

· Partnership Working: Build effective relationships with referrers and other partners to promote Home-Start's services across the borough.

· Quality and Compliance: Ensure a high standard of service delivery, maintaining accurate records, and adhering to Home-Start Standards and Methods of Practice.

What we are looking for (Essential):

• A good standard of education (A level, NVQ level 3 or equivalent).
• Direct experience working with children/families from diverse backgrounds.
• Direct experience supporting survivors of domestic abuse.
• A strong understanding of the needs of domestic abuse survivors and families with children under five
• Knowledge of current legislation and policies relating to children and families.
• Commitment to good safeguarding practice and professional confidentiality.
• Excellent interpersonal, verbal, and written communication skills, including experience providing support over the telephone and through video conferencing.
• Ability to work flexibly, including regular evening work

Desirable, but not essential:

• Qualification in group-based support delivery.
• Relevant professional qualifications (e.g., health visitor, teacher, social worker, childcare).
• An Independent Domestic Violence Advocate qualification or other qualifications in tackling violence against women and girls (VAWG) and/or trauma-based approaches.
• Experience of delivering The Freedom Programme.
• Experience of developing and delivering training and supporting/performance managing volunteers.
• Knowledge of Lambeth and Lambeth children’s support services.

Salary: £31,000 FTE pro rata (actual salary £15,943 p.a.)

Hours: 18 hours per week, including regular evening work, (currently Tuesdays 6:45 PM - 9:15 PM for the Freedom Programme).

Location: Hybrid – a mix of working from home & in our office in Brixton

Contract: Permanent

Benefits: 3% employer pension contribution, employee assistance programme including a 24hr Health & Counselling helpline, flexible working arrangements (carer/family-friendly working)

We particularly encourage applications from Black, Asian or Minoritised Ethnic people/global majority, disabled people and marginalised groups as we are committed to ensuring our team represents the diversity of the borough.

Join us and help make a real difference to families in Lambeth! Due to the sensitive nature of the work and the need to ensure the safety and wellbeing of our service users, this role is restricted to women applicants (including trans women). We are committed to equality and have carefully considered this exception based on the specific requirements of this role.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from. 

Your role in our mission….. 

To ensure we can continue our important work, our Fundraising team are incredibly important. Since the pandemic, fundraising at Marie Curie has been through a lot of change. However, the organisation recognises the importance of our activity within communities across the UK and community fundraising has been invested in.

What you will be doing

• Be the primary contact for supporters, patients, and families and offer excellent service to supporters through various communication channels. 
• Develop strong internal relationships to enhance fundraising efforts and support Marie Curie activities. Help identify and engage new supporters.
• Record, bank, and process supporter income in line with Marie Curie policies. Maintain accurate financial and supporter records.
• Provide stewardship for Fundraising My Way participants, local fundraising groups, volunteers, and third-party eventers.
• Manage collection site bookings and permits, contact volunteers, dispatch materials, and ensure proper follow-up and record-keeping for collections. 

What you will need 

• Good verbal and written communication skills demonstrating a sensitive approach 
• Good IT skills including Word processing, email and spread sheets and a working knowledge of databases 
• Excellent people and customer service skills. 
• Able to engage with supporters and families in support of their fundraising activities. 

Please see the full job description here

Application Process 

As part of your online application, you will be asked for a CV and covering letter.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.  Please cite your preferred location. 

Close date for applications: Monday 21st July 2025

Salary: £22,222 – £24,350

Contract: Full Time, Permanent  

Based: Penarth Hospice 

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave plus flexible bank holidays
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.

About the opportunity

We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. 

We are now recruiting for a Programme Coordinator for our schools in Birmingham.

• The Birmingham Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Birmingham Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Thursday, 31st July 2025
Interviews: On a rolling basis. Early application is advised.
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 
Qualification criteria:
 

• The right to work in the UK.
• Driving license and access to a vehicle for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 
 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

Looking to Make a Real Difference in Your Community?

Do you enjoy connecting with people, working together, and being part of something meaningful? Are you passionate about helping others live healthier, more connected lives?

We’re looking for a Community Connector to join our friendly and supportive Wellbeing Collaborative Team. In this role, you’ll help link people to the fantastic support available through local charities, voluntary organisations, and community groups across Bournemouth, Christchurch, Poole, and wider Dorset.

Whether it’s supporting someone as they leave hospital or helping them find a local group that boosts their wellbeing, your work will make a real difference to people’s lives and help strengthen local communities.

What You’ll Be Doing

• Building positive relationships with professionals, volunteers, and community partners
• Supporting people to find and access local services that help them stay well and independent
• Spotting where support is missing and helping to shape new, community-led solutions
• Championing the work of local charities and groups, and helping raise awareness of what’s available
• Working in both hospital and community settings to connect people with the right support at the right time

About You

You’re someone who enjoys meeting people, listening, and making connections. You care about your community and understand how important local support can be. You’ll also appreciate the role of the voluntary sector and how it works alongside services like the NHS and local councils.

You don’t need formal qualifications—just a good standard of English and Maths, and a genuine desire to help others. If you’ve worked in hospital discharge, reablement, or community signposting before, that’s great—but if not, don’t worry. We’ll provide all the training and support you need.

What We Offer

• Competitive salary
• 25 days holiday (plus bank holidays)
• Contributory pension scheme
• Season train ticket loan
• Flexible working arrangements
• A supportive, inclusive and inspiring team environment

For an informal discussion, please contact Samantha Bingham, Development Manager.

Available documents on our website:

• Together We CAN Plan 2020 2025
• CAN our values
• Job Description and Person Specification
• Application form

Our community project specialists play a central role in the development and implementation of projects and partnerships at Action Hampshire. You will coordinate the business development of the organisation

Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?

Action Hampshire supports and partners with a range of voluntary community and social enterprise organisations, and their communities, to help make great things happen, delivering innovative, impactful, asset-based projects. We support communities to have their voices heard and to take action together. Celebrating diversity and challenge inequalities, we help to build strong, healthy, connected communities.

Our community project specialists play a central role in the development and implementation of projects and partnerships at Action Hampshire. You will coordinate the business development of the organisation, drawing together the expertise of the whole staff team who are highly engaged in business development. You will also act as project sponsor and lead on the delivery of allocated community projects at Action Hampshire, and work with our key stakeholders and partners in your area of specialism.

Help us continue our mission to see thriving communities! We're looking for someone who shares our passion for innovative projects that have lasting impact. Our approach, the Action Hampshire way, is to listen to and support communities to take action, through working with the voluntary, community and social enterprise organisations from those communities. With projects and programmes ranging from cancer prevention, helping people stop smoking, supporting people with energy use and safety, community research and resourcing and amplifying the voluntary sector, there's loads to get involved with. Could you help us secure funding from diverse streams to help us grow this work? You'll be working with a friendly and motivated team, all inputting into the business development. You'll also get to use your expertise across specific projects too.

You’ll bring flexibility and determination to the role as well as the ability build strategic, collaborative relationships and partnerships with a wide range of appropriate stakeholders. Self-motivated and able to work both independently and collaboratively, you will be committed to delivering results in order to solidify Action Hampshire’s reputation as a trusted and impactful deliverer of funded projects and services. You will be committed to Action Hampshire’s values and have an understanding of and an empathy with the culture and values of the VCSE sector. 

We are committed to building an inclusive and diverse workforce. We welcome applications from people from all backgrounds who feel they are suitably qualified for the position. 

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We're now looking for an exceptional Senior PR and Press Officer to help us amplify voices, challenge persistent, negative narratives around the social security system, and shift public attitudes about financial insecurity. Ideally, you’ll already have solid PR and press experience within a charity or comparable organisation’s press office, excellent media contacts, and the strategic mindset to put people’s real lives and complex challenges front and centre in your storytelling.

You’ll be someone who writes clearly and persuasively, handles sensitive topics with genuine care, and who’s excited by the challenge of finding creative ways to engage diverse audiences. Your strong relationships with journalists will help us ensure the voices of people facing financial insecurity are represented accurately, widely, and compassionately in the media.

We offer flexible working patterns, both in terms of hours and remote working. All team members come into our welcoming Farringdon office at least once a week, and you'll be joining a warm, supportive team that believes in each other, celebrates great work, and loves what we do.

Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS). 

We’re genuinely excited to hear from you.

Closing date: 20th July, 23:59

Interview date: 11 Aug for first interviews, 18 Aug for second interviews

StreetGames is a charity passionate about harnessing the power of sport to change the lives of young people and their communities. Through our work with 1,600 trusted local community organisations, StreetGames addresses some of the most pressing issues faced by young people growing up in underserved communities, including poor mental health, food poverty, crime and lack of employment opportunities. We do this by delivering ‘Doorstep Sport’ at the right time, in the right place, in the right style, at the right price and by the right people. Doorstep Sport aims to make sport accessible to everyone regardless of their income and social circumstance.

We are seeking a Network Support Lead (London & South East) to join our team.

The successful candidate will play a vital role in delivering Doorstep Sport offers and support for the network of Locally Trusted Organisations based in the region who support young people from low-income communities to be (more) physically active.

The role involves:

• Working closely with the Network Support Team and the London & South East Place Team to implement regional plans, which ensure that projects, offers and support to Locally Trusted Organisations (LTOs) are effective
• Overseeing and directly delivering a range of workshops and courses, creating and maintaining a safe, supportive, interactive and enjoyable learning environment in all delivery
• Delivering support to the workforce within Doorstep Sport beyond the workshop environment through CPD groups, bite-size learning and other opportunities for improving practice
• Co-ordinating the gathering of monitoring and evaluation information for funder reports, in relation to outputs and outcomes of projects delivered across the region/nationally

This is an exciting opportunity for candidates with experience of successfully managing project work, relationships and working with multiple partners. You will have excellent networking and relationship building skills with the ability to apply these to a range of local and regional organisations.

No candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

You’re passionate about supporting volunteers and creating a positive experience for those who give their time to make a difference.  You thrive in a role that brings people together and ensures they are set up for success.

As Operations Volunteering Experience Coordinator, you’ll play a key role in ensuring that volunteers in operations-based roles feel valued, prepared, and supported throughout their journey. Working closely with internal teams, you’ll coordinate recruitment, training, and engagement efforts that enhance the volunteer experience and contribute to the smooth running of essential services.

You’ll oversee the flow of volunteers into operations-based roles, ensuring they are matched effectively to support Guide Dogs’ canine, children, and adult services. Working in collaboration with service and volunteering colleagues, you’ll support planning and resource allocation to ensure volunteer programmes align with national and local needs.

By ensuring volunteers receive comprehensive training and induction, you’ll help them build confidence in their roles. You’ll coordinate face-to-face and virtual induction sessions, facilitate ongoing training opportunities, and provide regular communication to ensure volunteers remain engaged and informed.

A key part of your role will involve monitoring and evaluating the volunteer journey, gathering feedback and insights to improve processes and experiences. You’ll manage volunteer data and compliance, ensuring records are accurate and up to date. Additionally, you’ll support the recognition and celebration of volunteers, helping to coordinate award events and initiatives that highlight the incredible contributions of those who give their time.

To excel in this role, you’ll have experience managing and supporting volunteers, ensuring they have a positive and rewarding experience. You’ll be confident in advising on best practices and processes, with the ability to build strong relationships across different teams.  You'll need to be adaptable, self-motivated, and comfortable working both independently and as part of a wider team, using technology to stay connected.

Experience with volunteer management systems, CRM databases (such as Salesforce), and Microsoft Office will be beneficial. A strong understanding of GDPR, safeguarding principles, and best practices in equality, diversity, and inclusion is also essential.

Strong organisation and communication skills will be key, as well as the ability to problem-solve and handle enquiries efficiently. Whether facilitating training, providing advice, or coordinating new volunteer initiatives, you’ll bring a solutions-focused approach to ensure volunteers feel engaged, valued, and equipped for success.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This role will be based from our Reading site a minimum of 3-days per week with the remainder of the week working from home, there will be an occasional requirement to travel to our Cardiff site. This is a full time position working 35 hours per week, Monday to Friday.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

About Us

Further details on the full role are attached below. When you are ready to apply, submit an online application form via our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page.

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

A little bit about the role 

Please note that applications for this role will close on Monday 21 July 2025 at 9am

The Business Development team is a recently established and growing team at Frontline. The team is responsible for delivering and developing high-quality leadership programmes, workforce development training, and commissioned projects that support practitioners and leaders across the children’s social care sector. We work collaboratively across Frontline to ensure that these offers extend the organisation’s mission impact and contribute to its financial sustainability. The team is ambitious, collaborative, and committed to innovation, equity, and continuous improvement.​

As Business Development Coordinator, you will play a vital role in supporting the effective delivery of Frontline’s leadership development programmes and workforce development training offers. You will provide high-quality administrative, operational and project support across the Business Development team, working closely with the Business Development Manager and Programme Manager to ensure smooth programme delivery and excellent participant experiences.​

Your responsibilities will include supporting communications, logistics, resource management, scheduling, and data tracking. This is a key role for an organised, proactive and collaborative individual who is passionate about supporting work that improves leadership and practice across the children’s social care sector.

Some key responsibilities include:

• Providing operational and administrative support for the delivery of leadership development
• Drafting and managing participant communications, including joining instructions, programme updates, feedback surveys, and certificates.​
• Supporting project planning, risk tracking, and logistics mapping for leadership and training offers.​
• Assisting with reporting tasks, information collation, and maintenance of project documentation.​

Please review the job pack for full list of responsibilities.

A little bit about you 

We’d like to see applicants who are organised, reliable, and proactive in supporting smooth delivery. You’ll be a clear communicator who works well with others, stays adaptable, and manages priorities effectively. An interest in children’s social work and improving practice will help you contribute to meaningful projects that make a difference.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by contacting the People team (please see job pack for contact details).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

For further information about this role, please contact Alex Welch - Principal Business Development Lead (see job pack for contact details)

The Director of Care is a key leadership role responsible for the strategic development, operational management, and continuous improvement of patient care services within the Mary Stevens Hospice. Ensuring the highest standards of palliative and end-of-life care are delivered in line with regulatory requirements, national best practices, and the values of the hospice. Working closely with the CEO and the Senior Leadership Team, the Director of Care will provide visionary leadership, fostering a culture of compassion, excellence, and innovation in patient care.

They will take the role and responsibilities as the registered manager for the hospice and its regulated activities in accordance with the Care Quality Commission (CQC).

The postholder will act as the Director for Infection Prevention.

DUTIES AND RESPONSIBILITIES

· As the Registered Manager, you will ensure that all legislative requirements of the Care Quality Commission are adhered to within the necessary timeframes, maintaining outstanding ratings where possible.

· Develop and implement the hospice’s care strategy in line with the organisational vision.

· To lead on the delivery of care strategies to always ensure outstanding standards of patient care and safety.

· Ensure compliance with regulatory bodies, including the Nursing and Midwifery Council.

· Chair the Infection Prevention committee and report to the Senior Leadership Team any actions required.

· Monitor and be responsible for quality assurance and governance standards across all clinical services.

· Lead the development and implementation of policies, procedures, and quality assurance frameworks.

· Ensure hospice compliance with local and national standards and ensure that regular audits of all care services are carried out and improvements in practice are instigated as needed.

· Attend regular Trustee meetings as a member of the Senior Leadership Team providing reports as requested.

· Provide the CEO with information on clinical operational issues and any risks to service delivery with recommendations for action, in a timely manner.

· To develop and maintain collaborative working relationships with external stakeholders, including the Integrated Care Board and commissioning bodies, to influence palliative care provision across Dudley and the wider community.

· Represent the hospice at local Place and End of Life meetings as required.

· Provide strong leadership, support and supervision across the clinical and supportive care teams maintaining professional and ethical standards.

· Manage and monitor clinical effectiveness, ensuring continuous quality improvement.

· Management of direct reports by providing support, supervision and advice through regular 1:1s and annual appraisals fostering a developmental culture and consistently applying the hospice HR policies and procedures as appropriate.

· Being a role model and advocate for the hospice values of Care, Compassion and Kindness. 

· Provide inspirational leadership to clinical teams, ensuring a culture of professional development, well-being, and engagement.

· Support and mentor clinical managers, fostering a collaborative and high-performing environment.

· Champion staff training and development, ensuring adherence to best practices and regulatory standards.

· Participate in the development of the hospice’s education programme both internally and externally.

· Work with senior colleagues to monitor cost efficiencies and cost improvement opportunities.

· Represent the hospice at regional and national forums, influencing policy and best practices in palliative care.

· Develop strong relationships with commissioners, donors, and external healthcare organisations to ensure service sustainability.

· Work with the CEO and Finance Director to manage care budgets efficiently.

· Ensure optimal use of resources while maintaining high standards of care.

This is not an exhaustive list and you may be required to carry out other reasonable tasks to support the smooth running of the hospice. 

PERSON SPECIFICATION

Essential

Educated to degree level in related healthcare field

Registered health professional

Leadership qualification/ or demonstratable leadership experience

Excellent IT skills-Excel, Word, MS Office

Minimum of 5 years’ post registration experience

Excellent leadership skills

Knowledge of healthcare sector

Experience of leading infection prevention practice

Strong knowledge of CQC and other regulatory requirements

Evidence of advanced communication skills

Excellent interpersonal skills

Enhanced DBS 

Desirable

Experience in a palliative care environment

Non-medical prescriber

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As the Counselling Coordinator your responsibilities would include: -

· Developing and managing a quality counselling service which meets the needs and diversity of Essex carers, and is delivered according to the standards set out in the BACP Ethical Framework

· Line managing and recruiting staff, placement students and qualified volunteer counsellors to deliver SFBT counselling interventions to carers face to face, virtually or on the phone

· Managing all referrals into the service, assessing them against the service criteria, referring on as appropriate, and managing the waiting list.

· Monitoring, reviewing and evaluating the service regularly, ensuring it’s both meeting the needs of carers and is being delivered according to the BACP Ethical Framework

· Reporting to Service Manager and provide monthly reports on delivery for contract reports

About you

To be successful in this role you will need -

· A relevant counselling qualification (BACP approved).

· Registration with BACP or other professional counselling body

· Working knowledge of social care and health, particularly as it relates to working with carers and adults

· Ability to communicate clearly both verbally and in writing.

· Excellent customer service skills to ensure client satisfaction

· Knowledge of the challenges affecting Carers.

· Competent in use of IT (Microsoft Applications Word, Excel, Outlook, Microsoft Teams, Power Bi), mobile telephony and social media platforms.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview

All successfully shortlisted candidates will be invited to interview.

Closing date: 10 August 2025 – we reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview date: Date to be confirmed