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Page 1 of 1
Cardiff, Cardiff 1.96 miles
£27,000 per year
Permanent, Full-time
Job description

Ronald McDonald House Cardiff provides free "home from home" accommodation for parents who's children are critically ill at the Noah's Ark Hospital in the University of Wales Hospital, Cardiff. We are looking for a Deputy House Manager to assist in running this accommodation facility.

Role Purpose:

  • To work alongside the House Manager and team to create a strong dynamic and inclusive working environment
  • To be an ambassador of and follow-up on all Ronald McDonald House Charities Policies
  • Assist with producing and managing House budgets
  • Take responsibility for the House Operations in the House Manager’s absence
  • Support the House Manager in establishing and developing community and fundraising partnerships

Key Responsibilities:

  • Coach and lead a team of House Assistant, Housekeepers and other operations supporting roles to balance the challenge of communal living & creating a supportive home from home environment
  • Work with the House teams to allocate rooms and standardise family introductions to the House
  • Coordinate administration and operational duties within the team
  • To establish and develop valuable donor relationship, ensuring all fundraising, ensuring all fundraising opportunities are explored and passed on appropriately
  • To work to an agreed budget and understanding the importance of maintaining tight controls within the House
  • Ensure personnel files are accurate and comply with Charity and legal regulations

Key Responsibilities:

  • Understand and follow policies and procures for the House's key control system
  • Oversee full and proper use of database systems
  • Manage the House team schedule
  • Manage House volunteers
  • Be involved in House events and activities

Knowledge and Experience:

  • Experience of line management
  • Experience of working/managing in a communal living environment (desired not essential)
  • Basis understanding of employee relations i.e. disciplinary investigation and performance systems

Skills and Abilities:

  • Ability to manage a team to achieve high standards of House Operations and build and maintain relationships
  • Excellent verbal and written communication skills and confident in communicating with a wide range of audiences
  • Good IT Skills
  • Be able to show empathy while maintaining professional boundaries
  • Demonstrates an understanding of and maintains the principles of confidentiality

Ambitious, self-motivated and enthusiastic:

  • Understand or willing to learn medical terminology most frequently used by resident families

Things We All Do:

  • Respect diversity and works diplomatically with a variety of different audiences
  • Show cultural and interpersonal sensitivity, working well with each other
  • Promote the Vision, mission and core values of RMHC
  • Attend and assist at RMHC events and activities
Additional documents
Candidate Information Pack (.pdf)
Check commute
Starting Address
Destination
Mode of transport
Posted on: 15 January 2020
Closing date: 02 February 2020
Tags: Management,Operations
Job closes in 6 days
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